4BI Solutions

Working as a consultant, led an engagement to diagnose, design and mobilise a new, agile operating model and enhanced data analytics capabilities, delivered through the Azure cloud services platform.

Led extensive value stream mapping to surface data use cases along with digital and business initiatives, with quantified hard benefits, along with a delivery roadmap and associated business case to deliver.

Created high-level data architecture and managed the delivery of client reporting through a data portal, using Power BI embedded.

Managed senior stakeholders to develop an agreed 2-year vision and target operating model including high-level business, technology and data architecture.

Business Transformation Consultant

Gobeyond Partners

Leading project teams and clients to diagnose, design and implement large-scale change across processes, people and technology.

Enabling culture change and operational transformation by coaching operational excellence tools and techniques to front-line managers up to heads of department.

Lean Transformation Consultant and Coach

First Central

Led data management implementation across all business functions, which enabled the delivery of new Power BI reporting and data science use cases.

Designed, developed and implemented a bespoke data management framework based on the DAMA industry standard.

Created a capability map, documenting the strategic design of new data management capabilities and baselined organisational maturity.

Designed and implemented forums, processes, policies, tools and metrics that delivered the data management operating model across the organisation.

Identified and co-ordinated a team of Data Stewards, who developed and applied standards for data modelling, data dictionary usage, and data cataloguing that resulted in the accelerated delivery of value-added data products.

Data Management Lead

HSBC

Led an extensive operating model review of the bank’s retail complaints function.

Identified opportunities to improve complaints processes and operating model resulting in FTE savings, and reduced compensation expenditure.

Designed target operating model and led initial changes across a ~300 FTE business.

Business Transformation Lead

AXA UK

Led a project team in the diagnosis and design of a new target operating model for a motor claims operation.

Used value stream mapping and efficiency analysis to baseline performance and identify opportunities for improvement.

Coached the project team and the business in Lean ways of working, which resulted in a significant reduction of work-in-progress, customer delays and increased levels of operation efficiency.

Lean Transformation Consultant

Unipart Group

Using Six Sigma and Lean within a project management framework to lead change which results in tangible business benefits for Public Sector and Financial Services clients.

In particular providing subject matter expertise and guidance in the excecution of "Voice Of Customer" approaches (Quality Function Deployment) to develop customer driven high level KPIs.

Also, using Value Stream Mapping to understand the current state of highly complex financial service processes, identify opportunities and design future state concepts and principles into client processes.

Lean Consultant

Royal Bank of Scotland

Lead and deliver large scale Lean Sigma projects on complex processes with multiple dependencies, focused on improving Customer Satisfaction and Business Efficiency.

Manage stakeholder relationships and a team of project managers to deliver the wider project objectives.

Process Improvement Manager

Jaguar Land Rover

Led production assembly line team to achieve challenging production targets in Safety, Quality, Delivery and Cost.

Used lean tools and techniques on a day-to-day basis in a world class lean facility, recognised as being amongst the most productive car plants in Europe.

Production Manager

Identified and undertook various Six Sigma projects focused on driving down warranty costs through the analysis of root causes and reduction of manufacturing variability.

Predominantly focused on the Chassis and Trim engineering disciplines, the projects focused on using the DMAIC methodology and managing stakeholders from multiple disciplines to resolve issues and drive down warranty cost.

Six Sigma Black Belt

I am an experienced leader in all aspects of Business Transformation, with a strong ability to engage stakeholders and align the organisation behind a compelling vision and case for change.

My typical engagements are target operating model focused, and over the years have been able to develop an approach that drives change across business, technology and data architectures. Through it, I am able to quickly find opportunities that can amount to tens of millions in benefits through increased operational efficiency, while improving customer experience.

My approach comes with a well-developed framework and a variety of pre-made workshop materials that can accelerate delivery and bring alignment when complexity levels are high.

I use a Lean-Agile approach, with an emphasis on developing business agility, that brings together business, technology and data analytics teams, enabling them to deliver more value, earlier and more often.

Phil Mottram

Anglian Water Services

Process Capability Manager

Collaborating across the business, I have rolled out a number of IT, process and business change projects targeted to the IMDS alliance.

Implemented IT, process and behavioural changes through the onset of the non-household retail market in 2016.

Rolled out dependency management functionality into SAP to help coordinate and plan our work better.

Realised process efficiency and improved customer experience through a new appointment making capability.

I am now working with the Customer Experience Transformation Programme where I am the departmental Business Lead.  With a large number of programmes and projects due to be rolled out in the next 18 months, on a complex roadmap, I am planning and coordinating the future capability alongside the PR19 business plan and white book with my stakeholders, maintaining close working relationships and providing challenge where appropriate.

Project Manager

Accountable for the performance management, coaching and development of a team of 19 people.  I reorganised this team to include two team leaders, to help manage the work and the people more effectively.
Working with the IMDS alliance I managed our office area, including Health & Safety.
Responsibility for the Customer Care functionality, assuring satisfied customers.  Drive towards proactive management of jobs rather than react to customer chases and complaints.  

Responsibility for the Resolutions functionality: facilitate completion of work, resolve issues and provide support to our operational colleagues.  This team provided performance insights through KPI data which was provided to board.

Metering Office and Resolutions Manager

secondment into Metering

Accountable for the KPI and cost management functionality for the department.  This was an opportunity for me to work in a more operational-focused business unit and gain commercial acumen.  I built great working relationships with our contract partners, which continue today.  I conducted regular planning meetings with the operational managers.  I also managed expenditure profiles in SAP, and improved the reporting methods in this team.

Cost & Performance Manager

Responsible for Capex revenue contribution (approx. £18M per annum across all Developer Services work streams) and a £100K OPEX budget.  My fundamental role was to maximise cash flow and liaise with Treasury.  It was this role where I transformed the billing and debt recovery performance significantly, in spite of the housing market downturn & financial crisis.

During this period the VAT rate changed twice and so needed to project manage these.  
In addition I needed to assure a great customer service to developers and this was achieved through building and maintaining solid B2B relationships, and for our account-managed developers we also provided workable yet tougher credit agreements which were upheld.

Revenue Assurance Manager

Here I built on performance analysis by assisting the Developer Services Performance Manager in effective control of OPEX, and providing financial and performance support to the wider Developer Services Management Team.  I also built up significant project experience either as an Expert User or Lead.

Finance Analyst

Mainly customer service roles, with one year working on SAP ALM Project within Information Services

Other Roles

Tag McLaren Audio

Test and fault find to component level:
* Audio amplifiers
* Tuners
* CD Players

Audio Test Technician

British Army

Apprentice Telecommunications Technician

I am an established and respected change professional with a background in delivering several large successful projects.  I’m passionate about shaping the future in general, enabling people to broaden their potential and maximise their efficiency through cultural, behavioural or systemic change.  

I’m an excellent communicator and relationship builder, with a growing network in and out of the business.  With transformational experience, I am adept at understanding the bigger picture as well as highlighting conflicts and enablers to key deliverables.  As a task-focused individual I excel at working within and shaping structure to working practices, thus achieving results.  In April 2018 I acquired Chartered Manager status through my drive and commitment to my own continuous learning and improvement.

By trade I am an experienced Project Manager with a demonstrated history of working in the utilities industry.  I am a certified practitioner in Prince2, MSP, ProSci change management and LEAN competency systems (1C) respectively and love working on change initiatives, particularly transformational change.

I have recently been working on rolling out a new service offering for our smart-metered customers, and developing requirements and process streams for subsequent process automation.

taplio

The Battle

Phil Mottram

Louise Oliver, CMgr MCMI

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