4BI Solutions

Working as a consultant, led an engagement to diagnose, design and mobilise a new, agile operating model and enhanced data analytics capabilities, delivered through the Azure cloud services platform.

Led extensive value stream mapping to surface data use cases along with digital and business initiatives, with quantified hard benefits, along with a delivery roadmap and associated business case to deliver.

Created high-level data architecture and managed the delivery of client reporting through a data portal, using Power BI embedded.

Managed senior stakeholders to develop an agreed 2-year vision and target operating model including high-level business, technology and data architecture.

Business Transformation Consultant

Gobeyond Partners

Leading project teams and clients to diagnose, design and implement large-scale change across processes, people and technology.

Enabling culture change and operational transformation by coaching operational excellence tools and techniques to front-line managers up to heads of department.

Lean Transformation Consultant and Coach

First Central

Led data management implementation across all business functions, which enabled the delivery of new Power BI reporting and data science use cases.

Designed, developed and implemented a bespoke data management framework based on the DAMA industry standard.

Created a capability map, documenting the strategic design of new data management capabilities and baselined organisational maturity.

Designed and implemented forums, processes, policies, tools and metrics that delivered the data management operating model across the organisation.

Identified and co-ordinated a team of Data Stewards, who developed and applied standards for data modelling, data dictionary usage, and data cataloguing that resulted in the accelerated delivery of value-added data products.

Data Management Lead

HSBC

Led an extensive operating model review of the bank’s retail complaints function.

Identified opportunities to improve complaints processes and operating model resulting in FTE savings, and reduced compensation expenditure.

Designed target operating model and led initial changes across a ~300 FTE business.

Business Transformation Lead

AXA UK

Led a project team in the diagnosis and design of a new target operating model for a motor claims operation.

Used value stream mapping and efficiency analysis to baseline performance and identify opportunities for improvement.

Coached the project team and the business in Lean ways of working, which resulted in a significant reduction of work-in-progress, customer delays and increased levels of operation efficiency.

Lean Transformation Consultant

Unipart Group

Using Six Sigma and Lean within a project management framework to lead change which results in tangible business benefits for Public Sector and Financial Services clients.

In particular providing subject matter expertise and guidance in the excecution of "Voice Of Customer" approaches (Quality Function Deployment) to develop customer driven high level KPIs.

Also, using Value Stream Mapping to understand the current state of highly complex financial service processes, identify opportunities and design future state concepts and principles into client processes.

Lean Consultant

Royal Bank of Scotland

Lead and deliver large scale Lean Sigma projects on complex processes with multiple dependencies, focused on improving Customer Satisfaction and Business Efficiency.

Manage stakeholder relationships and a team of project managers to deliver the wider project objectives.

Process Improvement Manager

Jaguar Land Rover

Led production assembly line team to achieve challenging production targets in Safety, Quality, Delivery and Cost.

Used lean tools and techniques on a day-to-day basis in a world class lean facility, recognised as being amongst the most productive car plants in Europe.

Production Manager

Identified and undertook various Six Sigma projects focused on driving down warranty costs through the analysis of root causes and reduction of manufacturing variability.

Predominantly focused on the Chassis and Trim engineering disciplines, the projects focused on using the DMAIC methodology and managing stakeholders from multiple disciplines to resolve issues and drive down warranty cost.

Six Sigma Black Belt

I am an experienced leader in all aspects of Business Transformation, with a strong ability to engage stakeholders and align the organisation behind a compelling vision and case for change.

My typical engagements are target operating model focused, and over the years have been able to develop an approach that drives change across business, technology and data architectures. Through it, I am able to quickly find opportunities that can amount to tens of millions in benefits through increased operational efficiency, while improving customer experience.

My approach comes with a well-developed framework and a variety of pre-made workshop materials that can accelerate delivery and bring alignment when complexity levels are high.

I use a Lean-Agile approach, with an emphasis on developing business agility, that brings together business, technology and data analytics teams, enabling them to deliver more value, earlier and more often.

Phil Mottram

Genpact

Director

Ask Why Ltd

Ask Why Ltd helps organisations deliver successful transformations and has an established track record of delivery in different business sectors.
We work confidently and effectively at all levels from front line teams to executives using strong engagement and influencing skills, allied to a flexible and pragmatic approach to get things done. 
This is supported by strong technical skills in change, improvement, operations and project management

Shoosmiths

Director of Business Improvement

Ask Why Ltd works with our clients to improve their customers experience, deliver tangible returns and engage employees within their company
We use a range of improvement approaches, including Lean, Operational Excellence and Six Sigma, allied to effective project management and leadership skills to deliver value for our clients.

RBS Markets and International Banking

Responsible for driving the implementation of a continuous improvement culture through effective coaching and development of Executive teams.

Providing thought leadership for the transformation programme to enhance internal capability, the quality of delivery and shape the direction for the organisation.

Key achievements include:

- Collaboratively built the on-going lean sustainability programme with senior leadership to transition from project to business led implementation to embed improvement in the ways of working

- Developed and delivered a 3 stage LERC accredited training programme for all staff from senior management to front line employees to embed lean culture and methodologies across the Finance function

- Created and implemented a lean maturity framework to direct and track the adoption of lean and drive tangible benefits

- Delivery of improvement projects across a range of Finance functions, including Month End Reporting, Statutory Reporting and Change environments, focusing on improving business controls and cost and delivery improvements.

VP - Lean Transformation & Sustainability Lead

Unipart

Leading large scale transformation programmes for a range of clients including Financial Services, Public Sector, Utilities & IT, primarily using Lean techniques

Responsible for developing client capability at all levels from Senior Management and Executive to internal improvement staff as well as identfiying, developing and implementing value adding solutions

Managed the day to day relationship of a large Financial Services Client to suppprt their transformation programme.

Senior Lean Practitioner - Unipart Lean Expert Practice

Equiniti

Senior Manager for operation delivering adminstration of third party pension schemes.

Tasked with embedding lean and six sigma within the operation to improve service delivery.  Role underpins delivery of business growth plan.

Senior Manager

Lloyds TSB

Management of large departments processing financial service transactions focused on customer service.  

Delivery of supporting quality, cost & delivery targets as well as developing a lean culture at grass roots level and upwards.

People management responsibilities for circa 100 staff including appraisal and performance management.  Significant successes in improving morale and staff improvement contributions

Operations Manager

Leading lean programmes across a 2,500 staff operation introducing a system thinking culture with appropriate tools and techniques to improve customer service. 

Coaching a dedicated team of lean practitioners and providing thought leadership across the business from senior management to operator levels.

Running lean and sigma workstreams within processing areas for back office paper and image processes and telephony

Lean Transformation Manager - Group Operations

Productivity Improvement Manager

Various Roles in Business Analysis & Customer Services

Director level Business Improvement / Programme Manager, innovative, versatile & commercially-astute, with 20+ years’ experience across B2B, B2C, banking, financial, legal, law firm, consulting & corporate sectors. 

PRINCE2, Lean & Six-Sigma trained, pragmatically applying best practice methods, tools and frameworks.
Collaborative approach to successful transformational leadership, engaging with business stakeholders at C-level / Board & 3rd parties, delivering ‘fit for purpose’ operating models and improved customer journeys.

Able to translate business requirements into tangible, realistic programme deliverables and outcomes, recognised for quickly picking up knowledge and simplifying complexity and technical terminology.
Inspirational as a Business Leader, leveraging an ‘open’ management style to coach, mentor and lead teams of staff, senior executives and professionals, facilitating major cultural transformation and sustainable change.

Experience of driving change management, business transformation, service transition, project strategies, Operational Excellence, systems thinking, team mentoring, organisational transformation & benefits realisation.

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The Battle

Phil Mottram

Martin Cox

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