4BI Solutions

Working as a consultant, led an engagement to diagnose, design and mobilise a new, agile operating model and enhanced data analytics capabilities, delivered through the Azure cloud services platform.

Led extensive value stream mapping to surface data use cases along with digital and business initiatives, with quantified hard benefits, along with a delivery roadmap and associated business case to deliver.

Created high-level data architecture and managed the delivery of client reporting through a data portal, using Power BI embedded.

Managed senior stakeholders to develop an agreed 2-year vision and target operating model including high-level business, technology and data architecture.

Business Transformation Consultant

Gobeyond Partners

Leading project teams and clients to diagnose, design and implement large-scale change across processes, people and technology.

Enabling culture change and operational transformation by coaching operational excellence tools and techniques to front-line managers up to heads of department.

Lean Transformation Consultant and Coach

First Central

Led data management implementation across all business functions, which enabled the delivery of new Power BI reporting and data science use cases.

Designed, developed and implemented a bespoke data management framework based on the DAMA industry standard.

Created a capability map, documenting the strategic design of new data management capabilities and baselined organisational maturity.

Designed and implemented forums, processes, policies, tools and metrics that delivered the data management operating model across the organisation.

Identified and co-ordinated a team of Data Stewards, who developed and applied standards for data modelling, data dictionary usage, and data cataloguing that resulted in the accelerated delivery of value-added data products.

Data Management Lead

HSBC

Led an extensive operating model review of the bank’s retail complaints function.

Identified opportunities to improve complaints processes and operating model resulting in FTE savings, and reduced compensation expenditure.

Designed target operating model and led initial changes across a ~300 FTE business.

Business Transformation Lead

AXA UK

Led a project team in the diagnosis and design of a new target operating model for a motor claims operation.

Used value stream mapping and efficiency analysis to baseline performance and identify opportunities for improvement.

Coached the project team and the business in Lean ways of working, which resulted in a significant reduction of work-in-progress, customer delays and increased levels of operation efficiency.

Lean Transformation Consultant

Unipart Group

Using Six Sigma and Lean within a project management framework to lead change which results in tangible business benefits for Public Sector and Financial Services clients.

In particular providing subject matter expertise and guidance in the excecution of "Voice Of Customer" approaches (Quality Function Deployment) to develop customer driven high level KPIs.

Also, using Value Stream Mapping to understand the current state of highly complex financial service processes, identify opportunities and design future state concepts and principles into client processes.

Lean Consultant

Royal Bank of Scotland

Lead and deliver large scale Lean Sigma projects on complex processes with multiple dependencies, focused on improving Customer Satisfaction and Business Efficiency.

Manage stakeholder relationships and a team of project managers to deliver the wider project objectives.

Process Improvement Manager

Jaguar Land Rover

Led production assembly line team to achieve challenging production targets in Safety, Quality, Delivery and Cost.

Used lean tools and techniques on a day-to-day basis in a world class lean facility, recognised as being amongst the most productive car plants in Europe.

Production Manager

Identified and undertook various Six Sigma projects focused on driving down warranty costs through the analysis of root causes and reduction of manufacturing variability.

Predominantly focused on the Chassis and Trim engineering disciplines, the projects focused on using the DMAIC methodology and managing stakeholders from multiple disciplines to resolve issues and drive down warranty cost.

Six Sigma Black Belt

I am an experienced leader in all aspects of Business Transformation, with a strong ability to engage stakeholders and align the organisation behind a compelling vision and case for change.

My typical engagements are target operating model focused, and over the years have been able to develop an approach that drives change across business, technology and data architectures. Through it, I am able to quickly find opportunities that can amount to tens of millions in benefits through increased operational efficiency, while improving customer experience.

My approach comes with a well-developed framework and a variety of pre-made workshop materials that can accelerate delivery and bring alignment when complexity levels are high.

I use a Lean-Agile approach, with an emphasis on developing business agility, that brings together business, technology and data analytics teams, enabling them to deliver more value, earlier and more often.

Phil Mottram

Penguin Learning Ltd

Working across a number of business sectors to help organisations deliver Learning and Development projects.

Examples of programmes: 
Hoist - ECT Collections Programme and TM Development Programme
SDL - Team Effectiveness and Behavioural Change  Programme
NewDay - Company-wide (Exec to CC advisor) behavioural change programme
NewDay - Collections Conversations programme
Ralph Lauren - Retail Management Coaching Programme (RGM, GM, AGM, CEM populations)
Ralph Lauren - Management to Leadership Development Programme
Taylor Wimpy - Customer facing  behavioural change programme 
Pandora - Situational Leadership II Programme (Middle-Senior Managers and Leaders)
VW Group (Audi, Skoda, Seat, VW) - IMI Accredited Sales and Service Assessment Programme
United Utilities - Designing and delivering training solutions for a 'Data Share' project with Equifax 
Virgin Media – Manager Development competency framework design and assessment
Utility Auctioning – Account Manager Development Programme
E.On - Designing and delivering training for a Residential and SME 'Data Share' programme
ServiceSource – Designing and delivering an Account Manager presentation programme
EE – Delivering Product and compliance training to Retail store teams 
Express Estate Agency – Moving Advisor mindsets from sales centric to customer-centric
Worcester Car Sales – Increasing appointments through influential conversations

Director of Learning and Development

Mental Health First Aid (MHFA) England Instructor Members

Able to deliver:
- FAA Level 1 Award in Awareness of First Aid for Mental Health
- FAA Level 2 Award in First Aid for Youth Mental Health
- FAA Level 2 Award in First Aid for Mental Health
- FAA Level 3 Award in Supervising First Aid for Mental Health

- Award in Awareness of First Aid for Mental Health at SCQF Level 4
- Award in First Aid for Youth Mental Health at SCQF Level 5
- Award in First Aid for Mental Health at SCQF Level 5
- Award in Leading First Aid for Mental Health at SCQF Level 6

 Mental Health First Aid Instructor

Pavilion

Pavilion is powered by an international community of revenue leaders from the world’s fastest growing companies. Together, we teach new skills, forge meaningful connections, and help our companies grow. 

As Core Group Leader, I support and empower Executive peers on their career journey through group facilitation, moderation, and curated roundtables. 

Unlock your professional potential and level up with community-powered learning for CEOs, GTM leaders, and teams.

Envoy & Executive Member, Pavilion - Manchester Chapter

Keystone Training Ltd

As Leadership & Management training specialists we offer sustainable development solutions for businesses in Behavioural Safety and Equality, Inclusion & Diversity.

We know that in recent years the ever increasing challenge to maintain competitive advantage, to achieve more with less time and fewer resources, has in turn put greater demands upon people development functions and managers in general. 

Keystone can help you meet this challenge successfully. We can help you to drive organisational performance through the Learning & Development function and to get more out of your people.

Learning and Development Consultant

RedMac Mixology

We want you to enjoy every bottle, every dram and every sip of Whiskey you decide to pick up and try.

Co-Founder

Coloured Square

Coloured Square creates change and drives results...

• We provoke powerful new mindsets
• We generate new behaviours (insisting people use them for real while they're with us)
• We embed a range of easy to use, common-sense tools
• We inject pace, energy and confidence into the indivduals and groups we work with

Whether we're coaching, training or mentoring, our methodology, principles and models are immediately accessible and easy to understand. We work hard to quickly establish rapport. We quickly make them feel relaxed - whilst at the same time, have them feel a sense of 'I'm slightly on the edge... I don't quite know what's coming next & I better stay alert.' We have fun, but we also work people hard and we expect a lot from them.

We draw on a huge catalogue of recognised material as well as our own bank of Coloured Square intellectual property. We avoid role play, and constantly look for ways to get people using the ideas immediately 'live' and within their own current commercial context. 

We’ve developed a strong reputation over 13 years for designing and delivering customised programmes with clients such as Lloyds Banking Group, Virgin Media, Clarks, Mail Newspapers, Universal Music and Camelot.

We’re experts in management, leadership, multi-site & field management, selling, stakeholder management, coaching, mentoring and training design & delivery.

http://www.colouredsquare.com/

Associate Director

Beyond The Box Ltd.

Working with the Managing Director and Senior Leaders to deliver bespoke training interventions for clients. 

Leading a team of associates on the design, delivery and embedding of programmes.

Head of Training

Virgin Media

Working as part of a team to design and deliver learning solutions in line with both the HR department objectives and our client’s medium to long term people development strategies.  This role involved working with other T&D teams within Virgin Media to encourage consistency, horizontal working and best practice sharing. 
Key Responsibilities
* Identifying and developing store manager learning needs
* Designing multiple E-learning modules including Health and Safety training and new product launches
* Leading our training team with creative and innovative ways to deliver training
* Linking all training solution to company brand, strategy, values and customers types
* Supporting a Regional Manager in yearly reviews, PiP’s and their personal development

Retail Talent and Development Business Partner

Orange

Operating as a lead between the delivery team and the Training Manager, involved in scheduling resources to meet the training delivery targets, completing observations and feedback on delivery team sessions.  Working with key stakeholders in reviewing performance of their teams and implementing solutions for improved sales performance from our retail stores.
Key Responsibilities
* Design training content for Orange PCS and 3rd party providers
* Managing and reviewing the delivery teams performance with Training Manager
* Delivering ‘Fresher’s week’ and ‘Managers week’ induction programs
* Advising Divisional Managers and Regional Managers on learning needs and solutions for London region
* Working with product teams in supporting the launch of new products into the retail channel

Regional Trainer for London and South East

Employed originally as a weekend Sales Advisor while at university, progressing to Senior Sales Advisor then Assistant Manager managing a team of 8 staff with a yearly profitability of £2.5-3 million.  In 2005 I competed in a nationwide competition to find the number one sales person across all network providers and 3rd party retailers in the telecoms sector.  I finished in the top 10 for the country and number 1 in Orange PCS.
Key Responsibilities
* Managing staff performance vs. target on a weekly, monthly and yearly basis
* Reducing staff turnover by introducing personal development plans and linking them to store objectives
* Inducting new Sales Advisors into our store, covering all aspects of selling and store processes
* Conducted quarterly stock takes and identifying ways to reduce stock loss

Store Assistant Manager

All:Sport

Sales Advisor

Passionate about creating thought-provoking programmes that move away from traditional PowerPoint led, 'chalk and talk' training solutions. 

Qualifications: 
DISC Master practitioner 
TTI EQ Assessment practitioner 
Gallop StrengthsFinder Coach 
MHFA Instructor (Level 1,2,3 in England, Levels 4,5,6 in Scotland)

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Phil Mottram

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