JM Family Enterprises, Inc.

3K+ AUTOMOTIVE DEALER PARTNERS || FINANCE, SERVICE, LEADERSHIP, SALES, COMPLIANCE & SOFT SKILLS TRAINING || INSTRUCTOR-LED, WEB-BASED, VIRTUAL & BLENDED MODALITIES || 

Challenge: Transform outdated industry terms and word tracks and introduce humanized, customer-centric training-and modernize and diversify delivery modalities.

► Played an important leadership role in launching a subscription-based micro-learning and web based learning solutions, delivering on a corporate vision, and driving $500k+ in annual revenue—developing repositories and libraries.

► Led the pioneering integration of Gen-AI and VR for dynamic customer persona creation—enhancing product presentations and driving the sales of new products/services (e.g., the electric vehicle).

► Orchestrated elite sales training modules —skyrocketing post-training sales by 65%+, achieving a 70% learner retention rate, and marking a 52% MoM growth.

►Transformed the flagship F&I skills ILT—wove in VR simulations, prioritized user needs through insightful queries, and streamlined it to a swift web-based format — slashing delivery time by 60%.

► Proactively supported the product development team in designing dynamic multimedia user manual —
bolstering team competencies and leading to further project requests, notable recognition, and subsequent empowerment training for team members to fortify their autonomy.

► Seamlessly blended an array of multimedia components, from instructive videos to immersive simulations —amplifying the depth and richness of the learning journey.

► Developed and presented a vision for learning solutions to prospective C-level clients—opening eyes and minds, proposing a modern, conversational, and customer-centric approach based on competitor and industry trends.

►Partnered closely with SMEs and clients to develop and deliver new learning solutions, ensuring alignmentwith the agreed-upon vision, and incorporating ideas and feedback during regularly scheduled progress checks.

Learning Experience Architect

Ultimate Software

LEARNING DESIGNER || EMPLOYEE LEARNING TEAM || INSTRUCTOR-LED, WEB-BASED, VIRTUAL & BLENDED LEARNING SOLUTIONS

Challenge: Produce, manage, and edit innovative learning content.

► Consulted with program owners and SMEs to identify learning gaps and content requirements, partnering in the development of learning objectives, performance outcomes, and evaluation strategies.

Learning Designer

Forest Bounty LLC

WEB-BASED INSTRUCTIONAL MATERIALS - LOCAL & INTERNATIONAL CLIENTS ||  TRAINING SOLUTIONS FOR POST SECONDARY EDUCATION, HEALTH, CONSTRUCTION, & SALES||

Challenge: Provide instructional design consulting services and build a clientele.

► Built an independent consulting business based on referrals, creating learning solutions for a variety of industries including post-secondary education, healthcare, construction, and hospitality.

► Designed and developed an onboarding training program for an architectural consulting firm, utilizing videos and interactive techniques, and branching scenarios to create engaging and audience-specific content.

►Created online instructional material, eLearning/video storyboards, product
demonstrations/simulations, study guides, scripts, as well as modules for new hires as an
integral part of the onboarding process.

►Provided consulting support to the SMEs in integrating instructional technology in the
design of online courses.

►Provided planning, designing, developing, documenting and evaluation during the
development of new instructor led and online courses.

►Updated outdated courses to contain interactions and engaging layouts with click-to-reveal,
video and slider interactions.

►Evaluated quality, effectiveness and success of online training programs.

► Performed gamification of courses to create better and more exciting courses.

Instructional Designer & E-Learning Developer

Engineering, Old Dominion University

Designed and developed quality advanced interactive education software modules, and elearning programs based on sound adult learning pedagogy and instructional design
practice, for self-study, distance learning, and instructor-led training in multiple delivery
formats.

►Conducted needs assessments and facilitated design sessions with various stakeholders and
SMEs.

►Designed, developed and implemented software training module incorporating
walkthroughs, videos, screencasts and user performance testing using Camtasia and Adobe
Creative Cloud.

►Performed requirements gathering, requirement analysis, and wrote functional specification
documents.

►Participated in regular walkthroughs and review meetings with clients.

►Designed storyboards and and online learning modalities, aligned with course objectives,
using authoring, video editing & design tools such as Flash, 3DS Max, Power Point and
Camtasia.

►Designed & developed e-learning programs to be used in the University's learning
management system (LMS).

►Implemented and evaluated effectiveness of learning solutions.

►Documented user change requests and communicated with users frequently to discuss
impact of change requests and confirmed project priorities throughout development
process.

►Collaborated with SMEs to identify and update course content, graphic images and audio
components.

Instructional Designer & Developer

Designed and developed an inventory management and record keeping database using MS
Access. Designed, developed and implemented software training module incorporating
walkthroughs, videos, screencasts and user performance testing using Camtasia and Adobe
Creative Cloud.

►Performed requirements gathering, requirement analysis, and wrote functional specification
documents.

►Conducted JAD sessions to develop and agree upon a system design that focused on the
users business requirements.

►Participated in regular walkthroughs and review meetings with clients

Database Developer & Instructional Designer

►Assisted project manager through coordinating software development projects from inception to completion.

►Assisted Project Manager with daily duties and review meetings with clients. 

►Created and communicated project status reports to the project manager.

►Developed, maintained & analyzed performance data, and interpreted the insights to the project manager for practical improvements.

►Identified, analyzed and prioritized project risks, and communicated with project manager for developing mitigation strategies.

►Created and updated meeting minutes. 

►Acted as point of contact for clients, and liaison between key stakeholders while keeping in close contact with key project members and decision makers. 

►Employed JAD technique for rapid software development.

►Used interviews and surveys to collect client requirements.

►Reviewed the efficiency and effectiveness of service delivery, and created test cases.

Project Coordinator

Learning Experience Architect @ JM Family | End-to-End Learning Solutions | Global Transformation

With over 10 years of experience in learning design, curriculum development, and multimedia production, I am passionate about creating visually compelling and interactive learning experiences that engage audiences.

I actively gather requirements from subject matter experts (SMEs) to define learning needs, establish consensus on objectives that align with learner outcomes, and swiftly deliver impactful results by implementing programs with agile project management.

Skilled in translating complex technical information into simplified concepts that resonate with diverse audiences. Passionate about incorporating innovative technologies like AI, AR, and generative models to modernize learning modalities and experiences. 

Notable achievements include spearheading digital transformation initiatives, designing subscription-based training products, and boosting sales and revenue through high-impact learning solutions. Excited to bring hands-on experience designing and delivering training in virtual, web-based, and blended formats to reimagining learning.

Pooja Bais

AI Innovation Lounge

Prepare your team for an AI-powered future — Providing virtual AI & ChatGPT training, workshops, and lunch & learns.

Founder

Washington State Department of Labor & Industries

Supporting L&I's mission to "Keep Washington Safe and Working" and the five agency goals by helping agency leaders align their work and decisions to promote excellence in the agency's three lines of business: prevention, recovery, and support.

Management Analyst 5

One Washington

Managed a portfolio of agencies to help prepare them for technological changes. Facilitated engagement and planning meetings. Reviewed agency progress around One Washington efforts and helped identify, monitor, and resolve issues as they arise. Spearheaded and led a project team to evaluate the agency-facing SharePoint site, develop and implement changes that improved the user experience, and develop SharePoint guidelines covering accessibility, records retention, and more.

Agency Support Specialist (Relationship Manager)

Served as the knowledge management system administrator for the statewide Customer Service Program managing over 200 webpages and their web content. Managed all aspects of the KMS workflows developing systematic processes to improve efficiency. Initiated and coordinated multiple continuous improvement projects working with diverse stakeholders to ensure timely and effective implementation. Collaborated with Subject Matter Experts to improve, document, and standardize processes. Developed strategic internal messaging for policy and process changes. Strategized and developed a variety of accessible learning solutions (eLearning, videos, job aids, etc.).

Program Specialist 3

Served as the knowledge management system administrator and primary internal connection for the program managing strategic business relationships with internal customers. Monitored and analyzed legislative and policy changes and worked with managers and SMEs to develop appropriate interventions for implementation. Initiated and led multiple continuous improvement projects. Collaborated with a variety of stakeholder to develop learning solutions and trainings, and create strategic internal communications.

Program Specialist 2

Served as the knowledge management system administrator. Spearheaded an internal knowledge base redesign project which improved usability and provided a way for staff to submit anonymous feedback. Used a variety of coding languages to develop and update webpages. Worked with Subject Matter Experts to document procedures and create job aids staff. Developed the communications plan for updates affecting the customer service program. Inventoried web content and created a module certification and update schedule for the knowledge management system.

Customer Service Specialist 3

Interpreted a variety of RCW & WAC to assist L&I customers in person and over the phone. Served as the office's purchasing card custodian. Participated in Lean Kaizen events, including a regional project to standardize processes relating to the purchasing card. Assisted with updating the Customer Service Program's web-based internal knowledge management system working with SMEs to document procedures, answer frequently asked questions, and develop learning solutions. Trained new customer service specialists.

Customer Service Specialist 2

AI + L&D = Learning Reimagined 🌟 | AI Learner Lounge Podcast Host | The Place for AI in L&D

Have you ever wondered how you can use AI to:

Go beyond what you've done before?
Transform your workflows?
Improve skill sets?

Generative AI doesn’t have to be complicated.

I can help you and your team prepare for an AI-driven future with hands-on training and use case development.

The result?

More time spent on the right things.
Improved results & learning outcomes.
Greater return on investment for initiatives.

As an instructional designer with over a decade designing learning experiences and an AI enthusiast, I meet you where you're at.

So we skip right to what you need to know most.

No lecture on the history of AI.
No slides on how transformers work.
Just practical, hands-on training that works.

If you're ready to get started with AI, send me a message and let's talk.

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Kambria Dumesnil

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