JM Family Enterprises, Inc.

3K+ AUTOMOTIVE DEALER PARTNERS || FINANCE, SERVICE, LEADERSHIP, SALES, COMPLIANCE & SOFT SKILLS TRAINING || INSTRUCTOR-LED, WEB-BASED, VIRTUAL & BLENDED MODALITIES || 

Challenge: Transform outdated industry terms and word tracks and introduce humanized, customer-centric training-and modernize and diversify delivery modalities.

► Played an important leadership role in launching a subscription-based micro-learning and web based learning solutions, delivering on a corporate vision, and driving $500k+ in annual revenue—developing repositories and libraries.

► Led the pioneering integration of Gen-AI and VR for dynamic customer persona creation—enhancing product presentations and driving the sales of new products/services (e.g., the electric vehicle).

► Orchestrated elite sales training modules —skyrocketing post-training sales by 65%+, achieving a 70% learner retention rate, and marking a 52% MoM growth.

►Transformed the flagship F&I skills ILT—wove in VR simulations, prioritized user needs through insightful queries, and streamlined it to a swift web-based format — slashing delivery time by 60%.

► Proactively supported the product development team in designing dynamic multimedia user manual —
bolstering team competencies and leading to further project requests, notable recognition, and subsequent empowerment training for team members to fortify their autonomy.

► Seamlessly blended an array of multimedia components, from instructive videos to immersive simulations —amplifying the depth and richness of the learning journey.

► Developed and presented a vision for learning solutions to prospective C-level clients—opening eyes and minds, proposing a modern, conversational, and customer-centric approach based on competitor and industry trends.

►Partnered closely with SMEs and clients to develop and deliver new learning solutions, ensuring alignmentwith the agreed-upon vision, and incorporating ideas and feedback during regularly scheduled progress checks.

Learning Experience Architect

Ultimate Software

LEARNING DESIGNER || EMPLOYEE LEARNING TEAM || INSTRUCTOR-LED, WEB-BASED, VIRTUAL & BLENDED LEARNING SOLUTIONS

Challenge: Produce, manage, and edit innovative learning content.

► Consulted with program owners and SMEs to identify learning gaps and content requirements, partnering in the development of learning objectives, performance outcomes, and evaluation strategies.

Learning Designer

Forest Bounty LLC

WEB-BASED INSTRUCTIONAL MATERIALS - LOCAL & INTERNATIONAL CLIENTS ||  TRAINING SOLUTIONS FOR POST SECONDARY EDUCATION, HEALTH, CONSTRUCTION, & SALES||

Challenge: Provide instructional design consulting services and build a clientele.

► Built an independent consulting business based on referrals, creating learning solutions for a variety of industries including post-secondary education, healthcare, construction, and hospitality.

► Designed and developed an onboarding training program for an architectural consulting firm, utilizing videos and interactive techniques, and branching scenarios to create engaging and audience-specific content.

►Created online instructional material, eLearning/video storyboards, product
demonstrations/simulations, study guides, scripts, as well as modules for new hires as an
integral part of the onboarding process.

►Provided consulting support to the SMEs in integrating instructional technology in the
design of online courses.

►Provided planning, designing, developing, documenting and evaluation during the
development of new instructor led and online courses.

►Updated outdated courses to contain interactions and engaging layouts with click-to-reveal,
video and slider interactions.

►Evaluated quality, effectiveness and success of online training programs.

► Performed gamification of courses to create better and more exciting courses.

Instructional Designer & E-Learning Developer

Engineering, Old Dominion University

Designed and developed quality advanced interactive education software modules, and elearning programs based on sound adult learning pedagogy and instructional design
practice, for self-study, distance learning, and instructor-led training in multiple delivery
formats.

►Conducted needs assessments and facilitated design sessions with various stakeholders and
SMEs.

►Designed, developed and implemented software training module incorporating
walkthroughs, videos, screencasts and user performance testing using Camtasia and Adobe
Creative Cloud.

►Performed requirements gathering, requirement analysis, and wrote functional specification
documents.

►Participated in regular walkthroughs and review meetings with clients.

►Designed storyboards and and online learning modalities, aligned with course objectives,
using authoring, video editing & design tools such as Flash, 3DS Max, Power Point and
Camtasia.

►Designed & developed e-learning programs to be used in the University's learning
management system (LMS).

►Implemented and evaluated effectiveness of learning solutions.

►Documented user change requests and communicated with users frequently to discuss
impact of change requests and confirmed project priorities throughout development
process.

►Collaborated with SMEs to identify and update course content, graphic images and audio
components.

Instructional Designer & Developer

Designed and developed an inventory management and record keeping database using MS
Access. Designed, developed and implemented software training module incorporating
walkthroughs, videos, screencasts and user performance testing using Camtasia and Adobe
Creative Cloud.

►Performed requirements gathering, requirement analysis, and wrote functional specification
documents.

►Conducted JAD sessions to develop and agree upon a system design that focused on the
users business requirements.

►Participated in regular walkthroughs and review meetings with clients

Database Developer & Instructional Designer

►Assisted project manager through coordinating software development projects from inception to completion.

►Assisted Project Manager with daily duties and review meetings with clients. 

►Created and communicated project status reports to the project manager.

►Developed, maintained & analyzed performance data, and interpreted the insights to the project manager for practical improvements.

►Identified, analyzed and prioritized project risks, and communicated with project manager for developing mitigation strategies.

►Created and updated meeting minutes. 

►Acted as point of contact for clients, and liaison between key stakeholders while keeping in close contact with key project members and decision makers. 

►Employed JAD technique for rapid software development.

►Used interviews and surveys to collect client requirements.

►Reviewed the efficiency and effectiveness of service delivery, and created test cases.

Project Coordinator

Learning Experience Architect @ JM Family | End-to-End Learning Solutions | Global Transformation

With over 10 years of experience in learning design, curriculum development, and multimedia production, I am passionate about creating visually compelling and interactive learning experiences that engage audiences.

I actively gather requirements from subject matter experts (SMEs) to define learning needs, establish consensus on objectives that align with learner outcomes, and swiftly deliver impactful results by implementing programs with agile project management.

Skilled in translating complex technical information into simplified concepts that resonate with diverse audiences. Passionate about incorporating innovative technologies like AI, AR, and generative models to modernize learning modalities and experiences. 

Notable achievements include spearheading digital transformation initiatives, designing subscription-based training products, and boosting sales and revenue through high-impact learning solutions. Excited to bring hands-on experience designing and delivering training in virtual, web-based, and blended formats to reimagining learning.

Pooja Bais

AI Advantage Consulting

Founder | AI Workflow Strategist at AI Advantage Consulting

Since 2009, I've been right beside solopreneurs, helping them navigate the ever-changing world of business. From introducing social media to crafting AI-driven workflows, my mission has always been the same: to empower others to focus on what they love while growing businesses that perform for them.

At AI Advantage Consulting, I work with seasoned solopreneurs who are balancing it all. I understand how admin overload, endless emails, and content demands can leave you feeling stretched thin. That’s where I come in.

Through personalized, 1:1 programs, I help you simplify your workflows, save time, and reclaim your energy for what truly matters. Whether it’s automating your email management, integrating Google Workspace with AI tools like Gemini, or streamlining client onboarding, I provide solutions that fit seamlessly into your business.

What sets me apart?
I’ve walked in your shoes. As a solopreneur myself, I understand the unique challenges you face. That’s why my approach is collaborative, empathetic, and tailored to your needs. I don’t believe in one-size-fits-all solutions; instead, I build systems just for you to help you stay in your zone of genius while AI takes care of the rest.

What I Offer:
*  Custom AI Workflow Programs: Streamline admin tasks, client onboarding, email management, and content creation in just 4 weeks.

*  Google Workspace Optimization: Unlock powerful automations to boost productivity.

*  AI-Powered Chatbots: Scale your business with 24/7 support that enhances client engagement.

Designed to save you hours each week, allowing you to spend more time on the things that feed your soul—like uninterrupted family dinners, weekends off, or finally tackling that passion project.

I’d love to help you see what’s possible for your business. Let’s grow smarter, faster workflows together.

Founder | Coach

SupernovaMediaHQ

Empowering Solopreneurs and Small Businesses with Proven Digital Solutions Since 2009

At Supernova Media, I’ve spent over 15 years helping solopreneurs and small businesses thrive by providing expert digital marketing strategy. Known for my ability to find the shortest - most efficient distance between A-B, I’ve built lasting relationships with clients who continue to rely on me for strategic guidance and results-driven approaches to growing their businesses.

While I remain dedicated to supporting clients with digital marketing expertise, I’ve also embraced the transformative potential of AI to help business owners achieve more with less effort.

Legacy Services:

Digital Marketing Strategy: Providing actionable insights and tailored solutions to build your brand, increase visibility, and grow your audience.

Online Presence Optimization: Offering strategic advice to ensure your digital efforts are aligned with your business goals.

Looking for AI-Powered Solutions?

In response to the evolving needs of solopreneurs, I’ve launched AI Advantage Consulting—a new venture focused on streamlining workflows with AI-driven tools like Google Workspace and Gemini. If you’re ready to save time, automate routine tasks, and work smarter, I encourage you to explore my tailored 4-week programs.

Visit AI Advantage Consulting to learn more about how AI can transform your business.

A Trusted Partner in Business Growth

Whether you need strategic digital marketing guidance or are ready to explore the power of AI, I’m here to support your journey. Let’s create smarter workflows, build stronger strategies, and grow businesses that perform for you.

CEO and Founder

Taylor Design & Prepress Inc.

I was fortunate to work with and provide a service to -  the majority of real estate brokerages on the South Shore, Annapolis Valley, Yarmouth and many in HRM. Over the course of 15 years, my company produced 3 monthly real estate magazines in different regions of Nova Scotia. At the time, they were known as "the bible" and could be found in most homes. Back in the days of door to door delivery - before the digital age.

Captain of AI Innovation at Supernova Media | Custom AI Solutions for Agile Entrepreneurs | Bespoke AI Assistants, SOPs & Ethical Automation

I'm Nancy, and for over two decades I've been mastering (and teaching) the art of working smarter, not harder.

As a fellow solopreneur who's built multiple successful businesses, I know firsthand how overwhelming it feels when admin tasks steal time from your real priorities.

Today, I combine my deep Google Workspace expertise with cutting-edge AI to help ambitious solopreneurs automate their workflows. 

From early automation scripts to modern AI tools, I've spent 20+ years finding better ways to run a business.

My signature 28-day 'Automation Genius' program delivers:

*  A personalized framework that cuts admin time by 40%
*  Strategic AI implementation in tools you already use
*  Step-by-step guidance to ensure lasting results
*  Lifetime access to your custom client portal

Perfect for you if:

*  You're ready to scale but feel limited by administrative tasks
*  You know AI could help but want expert guidance
*  You value personalized, 1:1 support
*  You're committed to transforming your business operations

Ready to reclaim your time and energy for strategic growth?

DM me 'framework' for a free consultation where we'll explore how to transform your daily operations into a streamlined system that runs like clockwork.

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The Battle

Pooja Bais

Nancy Bain

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