Strategic Product Leader with 18+ years of success in creating customer-obsessed products that deliver commercial results.

In my recent role at Lintkree, my team and I doubled the company's revenue and users in 24 months; helping it achieve a $1.3BN valuation. Prior to Linktree, I've built products for companies of all sizes, from global corporates like Vodafone and Expedia to startups like Airtasker and SocietyOne. 

In my spare time, I give back to the product community by coaching product management at universities, speaking at product conferences, and writing on various product blogs.

My passion is to work with a technology-powered company that democratises economic opportunities for its customers.

My Skills
Business ​Strategy, Coaching, Communication, Cross-​functional ​collaboration, Cross-​team ​influence, Data ​driven ​decisions, Executive ​Communication, Executive ​Management, Leadership, Product ​Vision, Team ​Management

Hard skills: Data, Data ​Analysis, Experimentation, Market ​Research, Product ​Growth, Product ​
Management, Product ​Marketing, Product ​Roadmap, Product ​Strategy, Product ​Vision, Project ​Management, User ​Research, User ​Testing, UX ​Design

David Wang

I am a results-driven Product and Delivery Leader with 20+ years of experience in driving digital transformation, enterprise agile delivery, and product innovation across government, telecom, insurance, and finance sectors. Passionate about bridging business, technology, and customer needs, I specialise in enhancing digital experiences, optimising service delivery, and driving high-impact, customer-centric solutions.

My experience in IT service delivery and management, including Production & Application Support and ITSM implementation, has helped me improve efficiency in IT Operations and modern Service Management practices.

At Service NSW, I lead a multi-stream squad that facilitates B2B2C Government agency onboarding into the Service NSW ecosystem by aligning roadmaps and optimising end-to-end processes that bridge business goals, user needs, and technical feasibility.

🔹 Impact & Achievements: 
✔️ Spearheaded B2B2C agency onboarding, established onboarding and support frameworks, enhancing customer adoption and stakeholder engagement.
✔️ Delivered $148M+ in economic benefits by accelerating digital licensing programs and improving service delivery.
✔️ Reduced transaction onboarding time by 53% through Agile-led workflow enhancements.
✔️ Implemented Post-Incident Review (PIR) processes, improving system uptime by 80% 
✔️ Migrated Create Account & Login (CALI) from Salesforce to React, improving user experience by 100% and reducing support requests by 90%. 
✔️ Led POI Remediation & Security compliance initiatives, cutting non-compliant transactions by 86% and mitigating audit risks.

🔹 Key Competencies:
✅ Product Strategy & Roadmap Execution | Enterprise Agile | B2B2C Product Adoption 
✅ Customer-Centric Digital Solutions | DevOps, CI/CD, API Management | AI & IoT Enthusiast
✅ Stakeholder Engagement | Risk & Compliance Management | Government Digital Services

🔹 Why I Love What I Do:
Having walked the journey from developer → IT service specialist → Agilist → Product leader, I bring a 360° perspective to every challenge. I’m passionate about delivering real value, simplifying user experiences, and helping teams unlock their full potential. My leadership approach is collaborative, customer-first, and data-driven, helping organisations improve service delivery in this digital age. 

📩 Let’s Connect: I actively engage in conversations around AI, digital transformation, Agile leadership, and customer experience. If you're looking to collaborate or exchange insights, feel free to connect!

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The Battle

David Wang

Rahul PMP®

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