Ministry Of Health, Malaysia (KKM)

I am involved in the management for older patients encompassing the diagnosing, treatment and prevention of multiple complex chronic medical and mental conditions.

A major part of the role involves screening, assessing and stratifying of patients with geriatric syndromes while developing treatment plans to manage diverse complex geriatric syndromes including frailty, sarcopenia, functional decline, falls, incontinence, malnutrition, cognitive impairment, mobility & balance, osteoporosis, osteoarthritis and polypharmacy. 

This includes coordinating a team of allied health specialists covering diverse medical and surgical disciplines in deploying holistic approach in managing health conditions to improve the quality of life of older patients.

Besides reviewing and increasing geriatric services offered covering falls clinic and memory clinics, I also identify and implement improvement opportunities to reduce patient waiting time and enhance efficiency.

Lastly, I facilitate periodic continuous medical education and knowledge sharing sessions.

Geriatrician

Geriatric Fellow

As a Specialist, I performed assessment and admission of patients with acute medical conditions across the intensive care unit, cardiology care unit (CCU) and cardiology ward.

Besides that, I also managed in-patient cases including investigations ordering and coordination, medical history and condition examination, daily condition monitoring and documentation along with discharge planning.

Lastly, I liaised with all members of the healthcare team to ensure effective patient management.

Internal Medicine Physician

Here, I performed various medical functions across the Dermatology, Geriatric, High Dependency Ward, Nephrology as well as Hematology units.

This included conducting diagnosis of illnesses and development of treatment plans and prescription of medicines while referral critical cases to specialist departments within the hospital.

Additionally, I carried out minor surgical procedure including incision and drainage of abscesses, wound suturing and removal of foreign bodies in the Emergency Department.

Lastly, I provided counselling and medical education to enhance the wellbeing of patients.

Medical Officer Department of Medicine

During this tenure, I carried out diagnosis and investigation of patient symptoms including assessment of medical and family history evaluation as well as evaluation of laboratory test results and radiology imaging.

Besides that, I provided assistance during surgeries and deliveries while performing ward rounds and bedside procedures.

Additionally, I worked closely with nurses, social workers, rehabilitations therapist, pharmacists and other health care providers towards ensuring excellent patient care.

House Officer

► Competencies
- Experienced in diagnosing, treating and preventing multiple complex chronic medical and mental conditions towards improving the quality of life in older people.
- Well versed in managing an array of geriatric syndromes including frailty, sarcopenia, functional decline, falls, incontinence, malnutrition, cognitive impairment, mobility and balance, osteoporosis, osteoarthritis and polypharmacy.
- Special interest in stroke, stroke rehabilitation, nutrition and sacropenia 

► Characteristics
- Skilled in forging effective collaboration with multi-disciplined allied health specialists.
- Adept in identifying and implementing improvement initiatives to enhance healthcare delivery quality and reduce waiting time.
- Able to perform under pressure and fully committed in taking on new challenges.

SPECIALTY: Geriatric Care | Patient Screening | Allied Healthcare Mobilization | Multi-discipline Collaboration | Geriatric Team Setup | Geriatric Assessment | Continuous Medical Education | Process Improvement | Knowledge Sharing

Quah Jing Yao

National Kidney Foundation of Malaysia (NKF)

As the Head of Department, I spearhead the oversight and development of comprehensive kidney prevention and awareness initiatives for the foundation. My role is centered on strategic leadership, change management, resource management, meticulous planning, and effective stakeholder management, guiding 6 regional teams across the country (Central, Northern, Eastern, Southern, Sabah & Sarawak)

My key responsibilities include:

Developing and Expanding National Programs: 
I lead the creation, implementation, and expansion of national public education programs focused on the prevention and awareness of non-communicable diseases (NCDs), kidney diseases, and organ donation/transplants. These initiatives are designed to educate and empower communities across Malaysia.

Overseeing the various programs and projects within the department: 
I manage the operational success and continuous improvement of the "LifeCheck" mobile health screening program, ensuring it reaches and effectively serves diverse populations. This includes leading the technical teams within the department as well to drive innovation and impact.

Scaling Operations for Greater Outreach: 
I have expanded our operational and technical teams to extend our reach into various parts of West and East Malaysia, particularly targeting rural, urban poor, and marginalized communities. 

Collaborating with Key Stakeholders: 
I work closely with NGOs, health professional organizations, corporate partners, government agencies, and donors to support existing programs and develop new initiatives within the public education and awareness space. 

Data Analysis, Policy & Advocacy 
I lead the review, analysis, and publication of data gathered from our programs. This data-driven approach is essential in shaping future prevention and awareness strategies, improving the management of kidney diseases, and influencing related policy and advocacy efforts.

Head of Public Education 

Multiple Peer Reviewed Journals

Review, critique and edit journal articles of various types, including; original studies, case reports, program profiles, feature articles, and clinical reviews. 
▪ AJHP: 13 articles reviewed*
▪ JAPhA: 8 articles reviewed* (Certificate Below)
▪ Federal Practitioner: 23 articles reviewed*

Journal Article Research Reviewer

ASHP

Elected delegate to represent the state of South Dakota at the American Society of Health System Pharmacists (ASHP) House of Delegates meetings, to discuss, debate and shape national policies for pharmacy practice.

South Dakota State Delegate

U.S. Department of Veterans Affairs

Served as manager and director to the following programs: 
Pharmacy Outpatient Clinical Services, Anticoagulation Program (hospital-wide), Pharmacy Clinical Residency Program.

Clinical Services Manager
▪ Supervised clinical pharmacy specialist (CPS) providers in chronic disease management (CDM) clinics (specialty provisions include primary care/various chronic disease state management clinics, 
infectious disease, geriatric care, mental health, pain management clinic)
▪ Developed performance standards, competencies and conduct quarterly, mid-term and final performance appraisals of employees
▪ Evaluated workload and efficiencies through various dashboards and data capture programs
▪ Identified, developed and implemented cost-effective disease state management programs to continually seek expansion of clinical pharmacy practice in a primary care & hospital setting
▪ Analyzed data regarding the programs implemented to ensure adequate success defined by quality, safety and efficiency 

Anticoagulation Program Manager
▪ Served as a co-chair and subject matter expert in the oversight, design, implementation and function of the hospital’s anticoagulation program
▪ Assisted in developing medical facility policy related to use of anticoagulants
▪ Promoted learning and unified practice for the program through activities such as educational initiatives, regular staff meetings and journal club discussions for healthcare professionals within the 
hospital
▪ Monitored, coordinated and prepared monthly quality assurance reports regarding anticoagulation management practices throughout the hospital

Clinical Residency Program Director
▪ Developed pharmacy educational and clinical training programs for students, residents, pharmacy preceptors of the program
▪ Planned and organized resident’s clinical training activities for the residency training year, including the fulfillment of all 43 accreditation related objectives as required by the accrediting body of residency

Clinical Services & Education Program Director

Functioned as a clinical pharmacist practitioner with an independent scope of practice to manage patient-specific drug therapy modifications and cost-effective treatments through review of drug interactions, adverse drug effects and polypharmacy reviews within a chronic disease management clinic. Also served as a preceptor to pharmacy residents and final year pharmacy students.

Clinical Pharmacy Specialist

Responsible for processing, dispensing and verifying prescription orders in both the inpatient and outpatient units.

Staff Pharmacist

Walgreens

Part-Time Retail Pharmacist

South Dakota State University

▪ Provided multiple five-week advanced pharmacy practice experience in Ambulatory Care for students working towards a Doctor of Pharmacy degree 
▪ Conducted lectures, notes/handouts, exam questions for various therapeutics and pharmacy practice courses
▪ Coordinated Clinical Introductory Pharmacy Practice Experiences (IPPE) activities for Pharmacy Practice V and VI sequence

Assistant Professor (College of Pharmacy)

University of Minnesota

Trained in ambulatory care chronic disease management clinics and anticoagulation clinic, providing medical management, education and review of labs & vitals to veterans referred from primary care providers/physicians.

Ambulatory Care Pharmacy Resident

Like many in healing professions, I have a passion for the betterment of health and well-being of people. My work experience includes a blend of pharmacy clinical practice in direct patient care, chronic disease management, program management, clinical research, academia, educational programs and policy/advocacy roles. Currently, my career has transitioned to Public Health, but my role in education and in disease prevention management continues. 

Outside of these roles, I am a mom to 3 wonderful boys and, as my husband calls it, "a therapist's therapist". I am an individual trying to navigate life with imperfections. I naturally also enjoy making art, playing music, spending time with family/friends and making connections.

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The Battle

Quah Jing Yao

Jaclynn C.

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