American Dental Care Partners, Inc.

Owner & CEO

RZ Strategies LLC

Leveraging 7 years of experience at Uber to help your business grow quickly and efficiently.

My clients include early stage startups (Seed, Series A/B), where I use my early Uber experience and expertise to help companies quickly identify and solve operational bottlenecks which may be limiting growth. At slightly more mature startup stages, I also frequently leverage my experience working across Ops/Tech/Leadership teams to develop product strategy and help cross functional teams move forward together. 

I also work with PE-backed companies and larger, more mature public companies to evaluate their current operations and marketplace efficiency, and develop strategies and experiments which will help them continue to grow. 

Example projects:
 - Building a marketplace health framework for an established internet media company
 - Creating a supply growth and onboarding efficiency strategy for a new marketplace business
 - Runnning the customer success function for a new product launch
 - Leading strategy development sessions, including goal setting, KPI development, and prioritization

Independent Consultant

Uber

Led team responsible for managing the Rides business in AL, AR, FL, KS, KY, LA, MO, MS, OK, and TX. Increased regional profitability by developing new product offerings and strategies to accelerate top line growth (premium products, add-ons, pricing strategies), while continuously identifying cost reduction opportunities and acting to address them.

Senior Manager, Head of Gulf Coast Rides

Designed, built, and launched Uber's driver loyalty program, Uber Pro, improving retention and platform efficiency via effective segmentation and meaningful rewards, including free college tuition programs. Designed and executed additional programs to develop deeper relationships with key driver segments and solicit impactful product and program feedback from drivers.

Manager, Driver Loyalty & Relationship

Designed, managed, and executed Uber’s internal process to bring to life a "180 Days of Change" campaign, delivering 38 new driver-facing features and improvements including in-app tipping, paid wait time, and 24/7 phone support.

US & Canada Product Operations & Strategy

Drove sustained, rapid growth in the DC market, managing as many as 20 direct reports. Launched and refined uberPOOL in Washington D.C., Miami, Atlanta, and Philadelphia. Built the POOL pricing model, led product testing, and developed playbook to continue scaling POOL to additional markets.

Senior Operations & Logistics Manager

5th Operations hire in Uber’s 6th US market. Launched and scaled uberX in Washington DC.

Operations & Logistics Manager

Ernst & Young

Provided audit and advisory services for clients including Fortune 500 government contracting and energy clients as well as mid-sized public and private contractors, manufacturers, and private equity firms.

Assurance Staff

I am the owner, President, and CEO of American Dental Care Partners, Inc., a discount health care program selling plans that provide members with discounts for health care services from participating physicians and providers.

I also provide independent consulting services to companies, working with early-stage startups on growth strategies, scaling operations, and building marketplace platforms. My expertise in these areas was honed over 7 exciting years in various strategy and operations roles at Uber, and in a short stint in public accounting at EY early in my career.

My professional interests include tech, start-ups, marketplace businesses, small business, and entrepreneurship through acquisition. I'm always happy to chat with folks interested in any of these topics, feel free to reach out!

Zach Smith

Kimelo

Kimelo is building an operating system for restaurant food supply. We digitize the workflow and physical distribution of the food supply chain.

Product Lead

First Round Capital

First Round Angel Track is a community of established operators and founders looking to develop their skills and identities as early-stage investors.

Now 120 members strong, the community spans across the United States, bringing angels from some of tech’s leading companies into conversation with the founder community.

Angel Track

Product lead on the Shared Rides Team. The Shared Rides Team seeks to bring the next 100 million price conscious users onto the Uber platform.

• After Shared Rides resumed operations in 2022, I helped scale the program to $2B+ in bookings with a healthy margin.
• One of the largest impact projects that I have worked on is a scheduling capability for shared rides. Through scheduling in advance, riders can significantly reduce the cost of a ride by giving Uber more time to make matches with other riders.
• Previously I was the product lead for Uber Cartops. Cartops is a program that places digital ad devices on top of drivers’ cars. I scaled the program from launch to 3k+ cars across 7 cities and millions in ad revenue.
• Previously I led the driver experience for Uber Pro, the largest workforce loyalty program in the world.
• One of the main reasons that drivers churn from Uber is that they don't feel valued. Through
recognizing drivers' achievements through rewards, we significantly reduced churn while improving platform engagement.

Lead Product Manager

Capital One

I worked on Level Money, a budgeting app acquired by Capital One. We built financial tools to help people spend smarter, save more and live better.

Senior Manager

Square

Square Capital provides easy access to funds for growing a business. I helped grow the program from inception and in the process extended hundreds of millions of dollars to tens of thousands of merchants.

https://squareup.com/capital

Sell-side desk analyst responsible for generating trading ideas in high-yield, distressed and leveraged loans.

High Yield Credit Analyst

UBS Investment Bank

Fixed Income Summer Intern

The Vanguard Group

Summer Analyst

Spectrum Equity Investors

Private equity fund managing over $4 billion in capital.

Analyst

Product Lead at Kimelo

Formerly Lead Product Manager at Uber, Senior Manager at Capital One, Product Lead at Square and High Yield Credit Analyst at UBS; completed a BA in Economics at Yale.

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Zach Smith

Garrett Spitzer

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