American Dental Care Partners, Inc.

Owner & CEO

RZ Strategies LLC

Leveraging 7 years of experience at Uber to help your business grow quickly and efficiently.

My clients include early stage startups (Seed, Series A/B), where I use my early Uber experience and expertise to help companies quickly identify and solve operational bottlenecks which may be limiting growth. At slightly more mature startup stages, I also frequently leverage my experience working across Ops/Tech/Leadership teams to develop product strategy and help cross functional teams move forward together. 

I also work with PE-backed companies and larger, more mature public companies to evaluate their current operations and marketplace efficiency, and develop strategies and experiments which will help them continue to grow. 

Example projects:
 - Building a marketplace health framework for an established internet media company
 - Creating a supply growth and onboarding efficiency strategy for a new marketplace business
 - Runnning the customer success function for a new product launch
 - Leading strategy development sessions, including goal setting, KPI development, and prioritization

Independent Consultant

Uber

Led team responsible for managing the Rides business in AL, AR, FL, KS, KY, LA, MO, MS, OK, and TX. Increased regional profitability by developing new product offerings and strategies to accelerate top line growth (premium products, add-ons, pricing strategies), while continuously identifying cost reduction opportunities and acting to address them.

Senior Manager, Head of Gulf Coast Rides

Designed, built, and launched Uber's driver loyalty program, Uber Pro, improving retention and platform efficiency via effective segmentation and meaningful rewards, including free college tuition programs. Designed and executed additional programs to develop deeper relationships with key driver segments and solicit impactful product and program feedback from drivers.

Manager, Driver Loyalty & Relationship

Designed, managed, and executed Uber’s internal process to bring to life a "180 Days of Change" campaign, delivering 38 new driver-facing features and improvements including in-app tipping, paid wait time, and 24/7 phone support.

US & Canada Product Operations & Strategy

Drove sustained, rapid growth in the DC market, managing as many as 20 direct reports. Launched and refined uberPOOL in Washington D.C., Miami, Atlanta, and Philadelphia. Built the POOL pricing model, led product testing, and developed playbook to continue scaling POOL to additional markets.

Senior Operations & Logistics Manager

5th Operations hire in Uber’s 6th US market. Launched and scaled uberX in Washington DC.

Operations & Logistics Manager

Ernst & Young

Provided audit and advisory services for clients including Fortune 500 government contracting and energy clients as well as mid-sized public and private contractors, manufacturers, and private equity firms.

Assurance Staff

I am the owner, President, and CEO of American Dental Care Partners, Inc., a discount health care program selling plans that provide members with discounts for health care services from participating physicians and providers.

I also provide independent consulting services to companies, working with early-stage startups on growth strategies, scaling operations, and building marketplace platforms. My expertise in these areas was honed over 7 exciting years in various strategy and operations roles at Uber, and in a short stint in public accounting at EY early in my career.

My professional interests include tech, start-ups, marketplace businesses, small business, and entrepreneurship through acquisition. I'm always happy to chat with folks interested in any of these topics, feel free to reach out!

Zach Smith

Spotify

Operations, Audiobooks

KindWork

Co-founder of KindWork. A best in class workforce development organization supporting over 100 New Yorkers per year. KindWork is on a mission to help low-income young adults with barriers to career ladder employment transform their economic outlook through career training bootcamps, individualized coaching, and job placement support. We have helped create over $4.5 Million in wages for New Yorkers.

Co-Founder and COO

Shared my expertise and advise with start-ups looking to scale teams, grow support organizations, and create marketplaces. Also started a blog and content business called Monday Manager to support first time managers in tech.

Consultant, Writer, and Speaker

Led product development for a predictive analytics platform that automated work streams for the Commercial Data Science team and improved lead generation across GE. Predictive Analytics is a big data view of customer acquisition for sales teams.

Digital Development Leader

Responsible for a 250+ organization with an $18MM+ P&L that spanned support centers across the East Coast. Uber’s Greenlight locations collectively supported thousands of driver partners per week in person. Scaled team from 50 to 250 and managed six leaders across various states. Spent considerable time building an inclusive culture focused on employee engagement and retention. 

Oversaw a 2 year, $5 million project to move a flagship Greenlight that required cross-functional work with the brand, facilities, and policy teams. The project received extensive press coverage on local tv, radio, and in the NY Times.

Regional GM (Partner Support Center)

Directly managed 1 location including 9 supervisors, who oversaw a team of 15 contractors. The team doubled in size and an additional location was opened within 6 months that provided in-person support for Uber partners. 

Focused on support center design changes to improve partner experience in the center, operational efficiency experiments to increase throughput, and improving staff onboarding with a heavy focus on customer service.

Senior Operations Manager

Built complex processes and operations that enabled a regulation heavy market to onboard Drivers at a record pace.

Operations and Logistics Manager

Groupon

Focused on improving operations for over 750+ sales reps in US through product and process implementations

Sales Operations Senior Associate

Deloitte Consulting

Focused on financial transformation and process improvement at Fortune 500 clients

Strategy and Operations Consultant

GE Capital

A competitive program focused on rigorous financial planning and analysis rotations across GE Capital Businesses

Financial Management Program

Morgan Stanley

Prime Brokerage Business Development Intern

WJAR-TV

News Dept Intern

Proud Latina in Tech! I have experience in tech and finance with deep knowledge in scaling operations, support, & team culture and management.

taplio

The Battle

Zach Smith

Jeanine Mendez

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