American Dental Care Partners, Inc.

Owner & CEO

RZ Strategies LLC

Leveraging 7 years of experience at Uber to help your business grow quickly and efficiently.

My clients include early stage startups (Seed, Series A/B), where I use my early Uber experience and expertise to help companies quickly identify and solve operational bottlenecks which may be limiting growth. At slightly more mature startup stages, I also frequently leverage my experience working across Ops/Tech/Leadership teams to develop product strategy and help cross functional teams move forward together. 

I also work with PE-backed companies and larger, more mature public companies to evaluate their current operations and marketplace efficiency, and develop strategies and experiments which will help them continue to grow. 

Example projects:
 - Building a marketplace health framework for an established internet media company
 - Creating a supply growth and onboarding efficiency strategy for a new marketplace business
 - Runnning the customer success function for a new product launch
 - Leading strategy development sessions, including goal setting, KPI development, and prioritization

Independent Consultant

Uber

Led team responsible for managing the Rides business in AL, AR, FL, KS, KY, LA, MO, MS, OK, and TX. Increased regional profitability by developing new product offerings and strategies to accelerate top line growth (premium products, add-ons, pricing strategies), while continuously identifying cost reduction opportunities and acting to address them.

Senior Manager, Head of Gulf Coast Rides

Designed, built, and launched Uber's driver loyalty program, Uber Pro, improving retention and platform efficiency via effective segmentation and meaningful rewards, including free college tuition programs. Designed and executed additional programs to develop deeper relationships with key driver segments and solicit impactful product and program feedback from drivers.

Manager, Driver Loyalty & Relationship

Designed, managed, and executed Uber’s internal process to bring to life a "180 Days of Change" campaign, delivering 38 new driver-facing features and improvements including in-app tipping, paid wait time, and 24/7 phone support.

US & Canada Product Operations & Strategy

Drove sustained, rapid growth in the DC market, managing as many as 20 direct reports. Launched and refined uberPOOL in Washington D.C., Miami, Atlanta, and Philadelphia. Built the POOL pricing model, led product testing, and developed playbook to continue scaling POOL to additional markets.

Senior Operations & Logistics Manager

5th Operations hire in Uber’s 6th US market. Launched and scaled uberX in Washington DC.

Operations & Logistics Manager

Ernst & Young

Provided audit and advisory services for clients including Fortune 500 government contracting and energy clients as well as mid-sized public and private contractors, manufacturers, and private equity firms.

Assurance Staff

I am the owner, President, and CEO of American Dental Care Partners, Inc., a discount health care program selling plans that provide members with discounts for health care services from participating physicians and providers.

I also provide independent consulting services to companies, working with early-stage startups on growth strategies, scaling operations, and building marketplace platforms. My expertise in these areas was honed over 7 exciting years in various strategy and operations roles at Uber, and in a short stint in public accounting at EY early in my career.

My professional interests include tech, start-ups, marketplace businesses, small business, and entrepreneurship through acquisition. I'm always happy to chat with folks interested in any of these topics, feel free to reach out!

Zach Smith

Etsy

Director, Diversity Equity & Inclusion

Pipeline Angels

Pipeline Angels is changing the face of angel investing and creating capital for women and non-binary femme social entrepreneurs. 

Our members serve as the friends and family round for entrepreneurs who may not already have support at that critical stage.

Learn more: pipelineangels.com

Member

Peloton Interactive

Senior Manager, Diversity & Inclusion

Diversity & Inclusion Business Partner

Diversity and Inclusion Recruiting Engagement Liaison

Operations and Logistics Manager

- Create engaging and scaleable learning framework for Uber's partner support representatives to provide world class customer service experiences for driver partners 
- Manage the launch and early-stage ramp of BPO contact center with new vendor and 175 FTEs supporting both Indian and US markets; overseeing training of trainers, quality assurance, and adherence to service level agreements
- Develop methods to continuously assess and evaluate the effectiveness of learning materials and systems 
- Drive campaigns to boost engagement and knowledge of existing support workforce through creative online and active learning modules 
- Launch new team of twenty specialized agents to support real-time responses for urgent customer care needs (India market)

Community Operations Manager

-Create and execute creative user acquisition campaigns
-Manage regular schedule of user re-engagement initiatives
-Curate on-brand social media stories and online marketing
-Contribute regularly to company blog
-Coordinate with policy teams and HQ teams to rally user support for #DCLovesUber and #MDneedsUber campaigns
-Provide timely and effective user support

Community Manager

American Councils for International Education

-Facilitate on-program support to participants by coordinating communication and follow up  for the Kennedy-Lugar Youth Exchange and Study Program (YES). 
-Ensure support cases are consistently handled in a timely, confidential, and culturally-appropriate manner 
-Manage related communications between 11 Stateside placement organizations, 5 overseas recruiting partners, and the US Department of State - Bureau of Education and Cultural Affairs.

Student Support Liaison

-Assist with coordination and start-up of new initiatives, specifically the transfer of new students to AC.
-Primary point of contact for administrative issues related to transferred students.
-Provide logistical and coordination support for staff workshops, participant orientations and other conferences.
-Maintain regular contact with 30+ local coordinators and collect and analyze their monthly progress reports.

Program Assistant

Omsk State Pedagogical University

•    Developed all original course curriculum 
•    Managed more than 100 students
•    Led multiple daily courses of more than 20 students
•    Advised students on educational goals and opportunities abroad

Fulbright English Teaching Assistant

As a proud graduate of Howard University, I'm dedicated to establishing my career in "truth & service."

taplio

The Battle

Zach Smith

Nicole Cuellar-Lopez

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