American Dental Care Partners, Inc.

Owner & CEO

RZ Strategies LLC

Leveraging 7 years of experience at Uber to help your business grow quickly and efficiently.

My clients include early stage startups (Seed, Series A/B), where I use my early Uber experience and expertise to help companies quickly identify and solve operational bottlenecks which may be limiting growth. At slightly more mature startup stages, I also frequently leverage my experience working across Ops/Tech/Leadership teams to develop product strategy and help cross functional teams move forward together. 

I also work with PE-backed companies and larger, more mature public companies to evaluate their current operations and marketplace efficiency, and develop strategies and experiments which will help them continue to grow. 

Example projects:
 - Building a marketplace health framework for an established internet media company
 - Creating a supply growth and onboarding efficiency strategy for a new marketplace business
 - Runnning the customer success function for a new product launch
 - Leading strategy development sessions, including goal setting, KPI development, and prioritization

Independent Consultant

Uber

Led team responsible for managing the Rides business in AL, AR, FL, KS, KY, LA, MO, MS, OK, and TX. Increased regional profitability by developing new product offerings and strategies to accelerate top line growth (premium products, add-ons, pricing strategies), while continuously identifying cost reduction opportunities and acting to address them.

Senior Manager, Head of Gulf Coast Rides

Designed, built, and launched Uber's driver loyalty program, Uber Pro, improving retention and platform efficiency via effective segmentation and meaningful rewards, including free college tuition programs. Designed and executed additional programs to develop deeper relationships with key driver segments and solicit impactful product and program feedback from drivers.

Manager, Driver Loyalty & Relationship

Designed, managed, and executed Uber’s internal process to bring to life a "180 Days of Change" campaign, delivering 38 new driver-facing features and improvements including in-app tipping, paid wait time, and 24/7 phone support.

US & Canada Product Operations & Strategy

Drove sustained, rapid growth in the DC market, managing as many as 20 direct reports. Launched and refined uberPOOL in Washington D.C., Miami, Atlanta, and Philadelphia. Built the POOL pricing model, led product testing, and developed playbook to continue scaling POOL to additional markets.

Senior Operations & Logistics Manager

5th Operations hire in Uber’s 6th US market. Launched and scaled uberX in Washington DC.

Operations & Logistics Manager

Ernst & Young

Provided audit and advisory services for clients including Fortune 500 government contracting and energy clients as well as mid-sized public and private contractors, manufacturers, and private equity firms.

Assurance Staff

I am the owner, President, and CEO of American Dental Care Partners, Inc., a discount health care program selling plans that provide members with discounts for health care services from participating physicians and providers.

I also provide independent consulting services to companies, working with early-stage startups on growth strategies, scaling operations, and building marketplace platforms. My expertise in these areas was honed over 7 exciting years in various strategy and operations roles at Uber, and in a short stint in public accounting at EY early in my career.

My professional interests include tech, start-ups, marketplace businesses, small business, and entrepreneurship through acquisition. I'm always happy to chat with folks interested in any of these topics, feel free to reach out!

Zach Smith

Support the daily operations through operational oversight and analysis
Handle escalations of more difficult support interactions
Manage scheduling, attendance, and general administration of UEs
Train, mentor, and guide UEs to strengthen quality and efficiency metrics
Improve processes on behalf of Uber Experts and partners to the GL program through project work

Supervisor

-In-person support to our partners.
-Walk drivers through on-boarding and all of the tools to be successful.
-Help brand the Uber name and get drivers excited.
-Stay on top of Uber policies and procedures.
-Work with the Driver Operations team to make our processes even better.

Partner Support

ECS Limited

Field Inspector

Verizon Wireless

- Analyze customer needs and present value-added solutions
- Inspire and excite customers about how Verizon solutions can impact their lives
 - Ensure that customers leave store with the best solutions for their needs
- Deliver the best product set-up and coaching experience possible
- Provide customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions
- Attend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends
- Support daily business operations, including processing customer transactions and auditing cash receipts daily

Solutions Specialist

Al Daleel Integrated Solutions

Coordinate and supervise Events and Expos in Iraq with our business partners such as Cisco ,IBM , Polycom , Wincor Nixdorf and other international companies
 Attending meetings with our business partners, to design the sales and marketing strategies at the Iraqi market ..  
Preparing quotations, Purchase orders and other commercial documents. 
Supervising logistic operation with vendors around the world and with the clients, also coordinate with the air freight and sea freight companies to get the shipment on time.
Supervising the Sales and Marketing teams at my department.
Preparing commercial reports and yearly / monthly forecast.

Chief Commercial Officer

IZ Technologies

My duties included providing GIS support to the USF-I J6 , Business stability tasck force TFBSO and the ICCE team 


Collecting and analyzing spatial data.
Create maps and geographical presentation for the proposed developed sites for the investors.
Training Ministry of communication / Iraq (ITPC & SCIS) staff to use the GIS system and GPS device to collect the communication spatial data also train them the basic use of the ESRI application and the SDSFIE Spatial Data Standards for Facilities, Infrastructure and Environment application to build a stable communication database. 
Create, Design and print high quality maps of the most updated communication infrastructure in all Iraq to support USF-I J6 ICCE .
GIS presentation and Demo for the MOC DGs and vice minister.

GIS Specialist

E-IRAQ Telecom Company

Manage the logistic operation to cover supplying all the equipment requirement for the Iraqi army health clinic through a contract by the coalition forces in Iraq (MNSTC-I/ J6). The project include connecting all army clinics in each Iraqi camp with unified computer network and integrate the network with Iraq Defense Network (IDN).  
Manage several procurement contracts with MNF-I ,and supervise the logistic operation to deliver all the good on the schedule for the collation forces.

logistic officer

IraqiLink Telecom Company

Manage and supervise the training program to train Iraqi ministry of Defense employee as system and network engineers by providing training on Microsoft MSCA, MSCE and Cisco CCNA materials.

Project Administrator

AL Eman

Planning production meetings, worker schedules, production activities, machine maintenance plans and maintaining product quality and budgets.
Planning, formulating, organizing, controlling, and directing production activities.
Observing the effective maintenance of safety rules and standards by the workers.
Managing time-lines and work priorities and allocating resources to meet the assigned factory time-lines and goals.
Ensuring that the product effectively satisfies the quality level ordered by the customer.
Managing procurement contracts with MNF-I and supervise the logistic operation to deliver all the good on the schedule for the collation forces.
Oral Translation from English to Arabic and vice versa .

Factory Manager

2005: Armor Group

Connect all Iraqi Bank branches allover Iraq with the Central bank of Iraq with a secure network services which include:

Coordinate between the coalition forces who was responsible of the Banks security at all the sites and the Iraqi team .
Survey the banks sites in 18 provinces all over Iraq.
Install outdoor antennas for the VSAT system in all the sites.
Install indoor network for the VSAT system in all the sites.
Install GPS units in all the sites. 
Training the bank's staff to use the system.
Trouble shooting to maintain the stability of the system during the currency exchange.

IT Technician

Experienced Supervisor with a demonstrated history of working in the internet industry. Skilled in Management, Troubleshooting, Training, Logistics Management, and Telecommunications. Strong professional with a BS degree focused in Production Engineering, Production and Metallurgy from the University of Technology. 

taplio

The Battle

Zach Smith

Omar Al Bakry

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