Rachael Ndege Virtual Hub 

Virtual Assistant

Yuta Media

Project Manager & Assistant

The Resume Revive Career Services

Equity Bank Limited

-Performed over 200 cash withdrawals and deposits for clients daily.
-Organized and filed processed checks and wire transfer documents for archiving.
-Marketed and onboarded clients on the usage of the different online banking platforms to make financial transactions more convenient.
-Directed clients and customers to respective officers for service.
-Answered customers' questions regarding banking policies.

Relationship Officer

Rachael Ndege

Self

Writing, especially poetry, has and always will be my passion. I have found that my gift is to write how people feel! I've written everything from short and long poems to children's books to a novel. I even was requested to have a piece of my writing in the Research Scholar Room of The United States Holocaust Museum. One of the proudest moments of my life was receiving an acknowledgment from Elie Wiesel and Steven Spielberg in regards to that piece. I am the proud author of 9 books of poetry published and available on Amazon.

Writer-Poet

LiveOps

Helping customers place orders for products and services that are advertised on television.

Customer Service Rep

LifeEventDiary

Communicated with customers and guests.
Coordinated marketing opportunities.
Acted as liaison for external service providers for human resources and expenditure needs.
Researched and presented diabetes advancements for strategic decision making.
Developed and maintained an existing and prospective customer database.
Organized company meetings, management presentations and board meetings.

Office Manager

Progressive Insurance

Met or exceeded dollar objectives monthly over 90% of the time.
Recognized as a top dialer agent in both inbound and outbound calls.
Trained new hires on successful collection process and procedures.

Subrogation Collector

R.O.I.

Collected money from debtors totaling over 8K per month.
Arranged billing claims to medical insurance for debtors.
Made more outbound calls than the daily allowance, while still receiving incoming calls.
Recruited from N.C.O, after its headquarters were relocated, based on my performance statistics.

Medical Collections

N.C.O.

Exceeded monthly target goals.
Awarded weekly bonuses on a regular basis for achieving target goals and consistently collected the weekly individual bonus for highest immediate collection volume.  
Ranked in the top 2 for dollars collected at the company.
Generated the highest number of payments week after week.

Area Temps

Surpassed goals set for me.
Achieved sales goals set for all selling engagements.
Received positive feedback from all engagements and asked to come back as their needs arose.
Acted as a front person at some engagements answering a multi-line phone switchboard and greeting customers upon arrival.

Customer Service/Data Entry/Receptionist

Ottakars

Created and formatted a company-wide newsletter.
Wrote book reviews on a weekly basis.
Determined which books would be ordered for the store. 
Assisted customers with their book needs both on the phone and in person.

Bookseller

Feelings to Words Translator

Do you have a major life event for which you need to write something amazing? The Best Man Speech, Wedding Vow, perhaps a Eulogy, or even something special for your parent's 50th wedding anniversary?

You know what you need or want to do, but perhaps putting sentiment into words is not your forte.

Well, look no further. For I am here to help.

Think of me as your Feelings to Words Translator.

I can take the headache, aggravation, and frustration away that comes with putting thoughts and feelings onto paper.

I have had lots of experience writing how people feel and connecting people with the human experience is where my talent comes to the forefront.

When it is important to get it done right and to open up the inner workings of your heart, contact me.

taplio

The Battle

Rachael Ndege

Alison Hope Barron

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