Rachael Ndege Virtual Hub 

Virtual Assistant

Yuta Media

Project Manager & Assistant

The Resume Revive Career Services

Equity Bank Limited

-Performed over 200 cash withdrawals and deposits for clients daily.
-Organized and filed processed checks and wire transfer documents for archiving.
-Marketed and onboarded clients on the usage of the different online banking platforms to make financial transactions more convenient.
-Directed clients and customers to respective officers for service.
-Answered customers' questions regarding banking policies.

Relationship Officer

Rachael Ndege

Nestlé

✨️  HR team member under the learning & capability development function; cross-functionally collaborated to design and deliver training and to develop onboarding plans 
👷‍♀️  Project Manager for Safety and Quality Assurance compliance training
🔥  New Employee Onboarding facilitator; transformed onboarding procedures & assisted in training workshops
🍎  Learning Management Systems administrator & developed a new training course; collected and analyzed results
 🧨  Training development expert—assisted on creating onboarding plans
👀 Applied ADDIE and Kirkpatrick Models; designs survey questions;  strives for continuous improvement by seeking and collecting feedback and implementing changes

Training Specialist

United States Air Force

🔑 Training Advisor to the installation Chief Operating Officer; oversees training programs for 49 Training Managers & 26 sub-organizations for 5.5K employees 
💻 Directly oversees Formal Training Management & Base Training program management; uses learning management systems
 ✅️ Decreased customer questions by 50% by creating a frequently asked questions document 
💰 Saved organization $130K by vetting eligible applicants to attend formal training
🔥Leads training meetings and mentors, coaches, and trains 49 Training Managers
💡 Taught 9 innovative career development course preventative measures and contributed to the organization’s 96% pass rate increase to 99% in my last quarter and elevated idea to higher headquarters to implement a standard pre-testing plan for all career fields across the Air Force

Base Training Manager 

🌟 Collected, analyzed, and briefed status of training to four directors of 500 medical employees supporting 127K beneficiaries 
🦄 Records Manager for executive staff of the Medical facility; created file plan for 12 offices and organized over 5K records to include the Readiness office supporting deployment operations & trained other Unit Program Managers--praised by Base Records Manager during internal audit
🔥 Designed innovative training record management system and 23 master training plans; led team of 44 training monitors
💡 Developed a career development course coaching session for employees to understand how to learn and retain information
🍏 Designed a trainer course with concepts focused on quality and evaluation based on adult learning theory

Medical Group Training Manager 

🔥 Development leader--applied ISD knowledge; chaired 3 meetings with SMEs and developed an aircraft aerospace ground equipment familiarization plan of instruction 
💡 Streamlined an aircraft documentation course by revamping the curriculum 
✈️ Leader and supervisor of Aircraft (F-16 & F-35) Maintenance Training Managers; revitalized the maintenance status of training to show how training is related to operations.
🖊 Authored maintenance training policy operating instruction for 2.5K personnel to guide them in accomplishing day-to-day training activities.
🏆 Training Manager of the Year (388th Maintenance Group)
🎆 Organizational Booster Club President; planned two main organizational-wide events to boost morale--included a holiday party with an innovative theme at an aquarium and a buffet for employees' families for approximately 400 attendees

Maintenance Training Manager 

👷‍♀️ Warehouse Supervisor for global readiness packages valued at $36M
🔨 Built sustainment packages with 45 mission critical aircraft parts valued at $250K
💰 Government purchase cardholder for Aerospace Ground Equipment procuring parts for 2 years.
🛫 Sourced and tracked mission critical parts across command; ensured the timeliness and tracked packages across DHL, FedEx, etc.
🔥 10-K forklift operator
✅️ Hand-selected to lead the Commander Support Staff as an executive assistant and supervised warehouse personnel 
📦 Inventory expert--managed hazardous materials, wheels & tires, local manufacturer program, precious metals, shelf-life parts ensuring they did not expire
☆ Led small team in aircraft F-16 Phase support overseeing all parts ordering, conducting inventory, repair cycle program, etc.

Material Management - Supply Manager 

Hello!  
I love challenging projects and leading teams.  I enjoy learning new topics and then training and mentoring others. 

Human-centered and transformational leader who is focused on quality and safety through coaching, mentoring, and feedback.  Expert in L&D career field with experience authoring strategic plans and a skilled expert in various LMSs.

Attended AF Non-Commissioned Officer Academy for leadership development, Senior Non-Commissioned Officer Academy Distance Learning Course, Airman Leadership School, Professional Manager Certification and technical training school for Training Manager 

📚 MA in Organizational Management focused in HR-- Empathetic and kindness towards others always.  No problems go overlooked.  Employees are mentored, provided honest feedback, and feel empowered.

Education Specialist degree--ADDIE, SAM, Kirkpatrick model, Global Training Consultant, Balanced Scorecard, ROI

Pinpoints organizational problems and streamline processes:  Saved organization more than $130K in '22.

✨️ Authored 25 strategic training plans 

💰 Created 9 innovative customized training and HR plans to drive their ROI valued at $60K and conserved 280 hours as a Catchafire project volunteer.  

Customer and quality service focused:  at zero cost to the organization, I created tiered training for employee development of excellent customer service for Fernbank Natural History Museum valued at $6.7K.  The boost in customer service skills will add value for Fernbank for many years to come.  ROI 669,900.00%

I created a strategic business plan valued at $4.7K for Storm Center of Hope and Services.  

🔥 Created two employee feedback and evaluation systems and one new employee onboarding plan

💫 Training qualitative and quantitative data analyst

🔑 Training advisor to the installation’s highest-level leaders 

👁 Identifies gaps in training programs and in knowledge and creates innovative training solutions 

💡 Change Manager: implemented 3 new organizational-wide new learning management systems 

💎 Base Training Manager oversaw training programs for 49 Training Managers, 26 sub-organizations, 5.5K personnel, $13B in assets

📦 11 years of Material Management; government purchase cardholder procuring aerospace ground equipment parts, 10-K forklift certified, warehouse operations, inventory, and 3 years at Pacific Headquarters ordering & tracking mission essential parts

Customer service focused—skilled in a variety of restaurant positions (cashier, hostess, prep-cook, and server using point of sale systems) before joining the military

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The Battle

Rachael Ndege

Rachel Bremer, Ed.S.

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