Solistech Solutions

🔹 Business Planning, Business Performance, and Organizational Alignment reporting directly to the Director.

🔹 Overseeing service delivery for both Professional and Managed Services across teams in the UK and India.

🔹 Handling 24/7 support for business processes and systems in the UK, USA, and India, following the ITIL framework.

🔹 Taking ownership of implementing small and major solutions throughout their full lifecycles, in line with best practices.

🔹 Efficiently organizing and managing resources to ensure on-time delivery of projects.

🔹 Successfully delivering new services and maintaining ongoing services while meeting company SLAs.

🔹 Tracking progress against plans, leading risk assessment, and facilitating change management processes.

Service Delivery Manager

Anya Consultancy Services

Develop products from the scratch, product conceptualization, product strategy, vision, product development, business development, business case, product delivery, requirement management and technology roadmap. 
Design and implement business plans and strategies to promote the attainment of goals.
Gather project requirements from International clients and deliver the projects on time.
Ensure that company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.).
Organize and coordinate operations in ways that ensure maximum productivity.
Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness.
Maintain relationships with partners/vendors/suppliers.
Gather, analyze and interpret external and internal data and write reports.
Assess overall company performance against objectives.
Represent the company in events, conferences etc.
Ensure adherence to legal rules and guidelines.

Email : rajaprabhur@anyaconsultancy.com
Call : +91 - 8124507876

Project Delivery Manager

IMTP Consultancy Services Chennai P Ltd ( overseas education consulting division)

Overseas Education, Test Preparation, Education Marketing, Course Delivery

Business Development Manager

Are your IT operations struggling with downtime, inefficiency, poor performance or resource constraints?

As a Service Delivery Manager at Solistech Solutions, I work with IT leaders to deliver comprehensive, 24/7 IT & service desk support, Innovative tech solutions, and business application development. 

I provide solutions that drive efficiency and success by combining my expertise in business planning and organizational alignment with a deep understanding of your business processes. 

Whether you need to implement new services or maintain ongoing operations, I ensure your IT strategy aligns with your business goals. 

Let’s connect and build a partnership that drives your IT and application development success.

Contact: rajaprabhu.r@solistechsolutions.com | +91 8124507876

Raja Prabhu Radhakrishnan

Exterro

As a Senior Associate Technical Support Executive at Exterro, I play a crucial role in delivering exceptional technical support to our global clientele. My responsibilities include:

Providing expert assistance with Exterro’s E-Discovery tool, encompassing Collection, Production, and Review processes.
Handling escalated technical issues to ensure timely and effective resolution.
Driving process optimization initiatives to improve efficiency and effectiveness within the support team.
Managing and resolving Incident Management, Problem Management, and Change Request tickets using tools like Jira and Freshdesk.
Utilizing CMR tools to streamline support operations.
I am passionate about enhancing customer satisfaction and committed to delivering user-centric solutions that meet the needs of our diverse clientele.

Senior Associate Technical Support Executive 

Information Technology Service Desk

Technical Support Analyst

As a Senior Associate Technical Support Executive with over three years of experience in IT support, I am dedicated to providing exceptional service to our global clientele. With a strong foundation in IT and a Bachelor of Commerce degree in Computer Applications, I have honed my skills in problem-solving, process improvement, and team collaboration.

In my new role at Exterro, I am excited to take on additional responsibilities, including providing support for our proprietary E-Discovery tool, which encompasses Collection, Production, and Review processes. My experience in Incident Management, Problem Management, and Change Requests, coupled with my proficiency in ticketing tools like Jira and ServiceNow, enables me to effectively manage complex IT challenges and ensure seamless operations.

I am now expanding my expertise with CMR tools and the Freshdesk ticketing tool, enhancing my ability to streamline support operations. Additionally, I am deepening my knowledge in E-Discovery - Review Production, allowing me to provide specialized support for this critical function.

I am passionate about enhancing customer satisfaction and am committed to delivering user-centric solutions that meet the needs of our diverse clientele. I am here on LinkedIn to connect with fellow professionals in the IT industry and continue learning and growing in my role as a Senior Associate Technical Support Executive.

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