VP of Operations at Firstbase.io | We are hiring!

I write for 30,000+ COO’s and operators at TheBottleneck.io.

Every business hits an operations bottleneck. Maybe you’re drowning in admin work (payroll, HR, compliance), or maybe you’re trying to systemize your company so it runs without you. Either way, the goal is the same

📍 Join 30K+ operators & building learning how to scale: https://shorturl.at/buc7L

Rameel Sheikh

Fretadão

Focused on: 
- margin increase
- operational excellence
- supply network growth
- team building
- org chart reshaping

Supply Operations Director

Uber

Helped in the launch and growth of a new vertical for Uber in Brazil.

In charge of supply operations, new launchings, and network design for the scale-up stage in Brazil.

Results so far (may/23): supply growth by 15%, dramatically increased supply engagement

Main activities:
- product analysis & improvement
- complex problem-solving
- data analysis using SQL & spreadsheets
- business analysis and data-informed decision-making 
- relationship building
- stakeholder management
- go-to market strategies
- supply network expansion

Main KPIs:
- DSAT
- CSAT
- GB ARR

Supply Operations Lead

Consolide

Responsible for building and scaling from scratch the Operations & Product structure.

Results: 

- Reporting structure creation;
- Org chart creation;
- KPI report structuring;
- Leadership management structure;
- Led a group of 20+ products;
- 4 partnerships developed and launched;
- Development on app user acquisition growth;
- AI project finished;

Head of Product & Operations

CloudKitchens

Launched and built from scratch a retail business in Brazil reporting globally.

Results: 
- Launched 300+ operations in 3 cities (Belo Horizonte, São Paulo, Rio de Janeiro);
- Built from scratch the Ops team in Brazil;
- Developed the metrics, KPIs for the business;
- Improved the product with San Francisco tech & product team;

Launcher & Regional Ops Manager

Helped to build an early-stage real estate startup

Results: 
- Scaled the hiring process
- E-NPS 90%+
- 150+ dark kitchens launched;
- 3 buildings launched & managed;
- 3 promotions, top performer

Operations Manager

Heading CX, CS, Onboarding, and Account Management - 30 people.

Results:
Doubled down revenue (jul/20);
Operational growth of ~25x within 20 months (01/19 to 08/20);
Turnover reduced to zero;
Culture code lead;

Head Of Operations

Operations manager in Brazil's first mass-transit startup. I was there to build the operations team from scratch.

Result: by nov/19 we multiplied by 10x the operation in less than 10 months.

Vamos de Go

The second step in my entrepreneurial life. This startup was an on-demand transit startup that was making the daily commute easier, cheaper, safer, and much more affordable in Brazil. We connected people with similar routes to professional drivers in executive vans.

Founder

Help Soluções

The first step in my entrepreneur and professional career. Me and a friend created a software house that aimed to tech-enable local businesses in our city.

Product Manager

Operations Director

Work Experience: 
- Founded my first company at 18y
- Founded my second company at 22y
- Scaled a Brazilian company by 23x - Managing 40+ people (cx, cs, account management, operations)
- Helped to launch a real estate dark kitchen company in Brazil from scratch 
- Launched a dark store company in Brazil - operations launcher, launched and onboarded 300+ operations in main markets (Sao Paulo, Rio de Janeiro, Belo Horizonte)
- Built products for growth and operational improvement - Management of a product & development, and operational teams (100+ people)
- Worked in growing supply network in Uber Shuttle in Brazil, leading all initiatives in new launchings, supply & logistics operations
- Now I'm working as Operations Director for a Brazilian startup

Professional with almost 10 years of experience in marketplace operations management, continuous
improvement, and user and partner operations within national and international companies with fast-paced growth.

Hands-on, data-driven, process-oriented, and customer-centric profile with experience in fast-growing startups, construction, and restructuring of business areas. Inspiring leadership, challenge-lover with a high level of innovation and motivation. Ethical, committed, and well-organized. 

Led and managed a community of more than 100 dark kitchens, launched the expansion of a large-scale new vertical in Brazil building dark stores nationwide in the main markets, launching more than 300 operations within 15 buildings in Rio de Janeiro, São Paulo, and Belo Horizonte.

With a degree in Computer Engineering, fluent in English, analytical and proficient in programming and data structure (intermediate SQL and programming), results-oriented, and excellent written and verbal communication skills, focused on building relationships, and more than 3 years of building companies and teams from scratch.

Open to relocate.

Let's talk:
email: ferreiragerard10@gmail.com
whatsapp: +5511936180993

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Rameel Sheikh

Gérard Ferreira

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