AuthorPreneurElite

Executive ghostwriting, personal branding, and content marketing strategy for healthtech entrepreneurs. 

FREE video training and cheat sheet at www.AuthorPreneurElite.com

Founder @ AuthorPreneurElite

Advocate Health Care

Currently manage cardiology PACS including leading application upgrades, hardware upgrades, contract negotiations, and end-user training. 
Managed the employee health and occupational medicine EMR, leading it through a software upgrade, hardware upgrade, contract negotiation, and end-user training
Work with managers and directors across multiple teams (infrastructure, field services, security, networking, and help desk) to improve SLA's and response times
Coach and train junior analysts 
Led multiple EMR implementations across multiple specialties: OB/Gyne, Primary Care, Endocrinology, Uro-Gynecology, and Dermatology
Provide technical support for ambulatory EMR for 2000 physicians
Work with site managers to ensure Meaningful Use objectives are met by physicians
Analyze workflow and processes across multiple specialties and offices to identify areas for improvement including customizing notes for various specialties and optimizing billing processes
Resolve issues with disparate laboratory interfaces, ensuring test results flow into EMR correctly
Provide extensive on-site support for physicians, nurses, and medical assistants during EMR implementations

Senior System Administrator

Consultant

Marcus Evans

Senior Account Executive

Hewitt Associates

Business Analyst

My life has been an adventure. 

If I told you stories, you'd cry (read more)

I've always been an "outsider".

I wanted to be a Buddhist monk when I was 10 - shortly after my parents divorce. 

I got into drugs, alcohol, petty crime at age 12 

(Don’t worry, I haven't touched drugs or alcohol since I was 14)

And then things got interesting…

I bounced around between my parents. 

Experienced bullying, abuse, betrayal, and neglect. 

Learned about Islam and became Muslim. 

I worked for an international relief agency. 

It was the 90’s so I saw the horrors of the Bosnian war (systematic rape and genocide)

The Kashmiri conflict (brutal military occupation)

The Babri masjid massacres in India (people hacked with machetes and burned alive)

The chaos in Central Asia after the fall of the Soviet Union (families with children crossing the Dushanbe river)

I also lived in Chicago and experienced:

Carjackings (3 of my friends have been carjacked)

Drive by shootings (at the park)

Home burglaries.

The assault and battery of my mom by an armed robber. 

Police helicopter air raids. 

I have friends that have been shot - and I have friends that have shot others. 

Because I lived in Rogers Park (the most ethnically diverse neighborhood in the United States) I had:

Cambodian friends. 

Eritrean friends. 

Romanian friends. 

Bosnian friends. 

Black friends. 

Irish Catholic friends. 

Mexican friends. 

I have childhood friends that have seen war and killing in their home countries - prior to coming to the US. 

As a result of my upbringing- I committed my life to spreading Islam because I saw (and see) it as a solution to a lot of problems. 

I dedicated my life to it. 

And I got married at the age of 19. 

My parents betrayed me and my new bride because of their hatred for each other. 

I spent the next 20 years teaching, speaking, and writing about Islam. 

I thought I would be a political prisoner at 25 and dead by 30. 

I know people that have been abducted and tortured by foreign governments. 

But I consider myself blessed. 

Allah has shown me all of this pain, but kept me just far enough from it that it didn’t make me go crazy. 

As a result, I have strong opinions.

I could care less about more friends, approval from strangers on the internet, or impressing any of you.

I've always wanted freedom.

Now I build systems that allow me to be free using books and LinkedIn.

Occasionally, I help others do the same. 

If you need help telling your story, message me. 

Learn more here:

https://www.AuthorPreneurElite.com/2minvid

Raza Imam

Aubri Lynne Rebers

Vensure Employer Solutions

Implementation Consultant

• Partnering with Executives and Startup Founders
• Lead implementation of tailored process improvements for startups, coordinating with cross-functional teams to ensure alignment and
operational efficiency.
• Acted as a project manager for process development, leading initiatives to organize workflows, define milestones, and structure previously
undefined sales operations in startup environments.
• Increased qualified lead-to-close rate by 25% through a personalized, client-centered sales process, generating an additional $30,000 in
monthly revenue.
• Skyrocketed lead generation streams by 150% by developing cohesive international teams and implementing a variety of marketing solutions
across multiple channels and vendors.

Business Consultant

Direct Supply

• Acted as the account manager and main point of contact for non-core business prospects and customers, primarily focusing on earning business and growing underdeveloped accounts.
• Generated new business by discovering and educating key contacts, cold calling, uncovering needs, preparing quotes, and maximizing every opportunity to introduce and demonstrate that Direct Supply's ability as a trusted, valuable supplier partner.
• Developed and grew relationships with business owners, department heads, corporate purchasers, project managers, and C-Suite executives involved in product selection and purchasing. 
• Uncovered opportunities to assist prospects and customers with their supply and capital purchasing needs, engaging the appropriate lines of business to effectively partner with them.
• Engaged and collaborated with internal cross-functional teams, stakeholders, and group purchasing organizations, to ensure seamless service delivery.
• Analyzed data and implemented creative selling plans and strategies to optimize account performance and drive sales growth.
• Gained in-depth knowledge of non-core business markets to establish a competitive advantage and develop strategies for consistent, increased sales.
• Managed a pipeline of capital projects to ensure forward momentum, maintain customer engagement, and achieve revenue goals.
• Served as President of the “Corporate Advisory Board,” acting as a peer leader and advocate for process improvements and changes.
• Mentored and coached to sales representatives.
• Completed Direct Supply’s “Emerging Leaders Program.”
• Awarded “Elite Performer – Business Development.”
• 2nd Runner-Up for “Business Development Manager of the Year,” personally selling over $3M.

Senior Business Development Manager – Market Expansion Initiative

Circa

• Converted prospects into customers by leveraging a diverse SaaS portfolio for compliance management, workforce diversification, and local talent acquisition.
• Identified and qualified leads through strategic research and resource utilization.
• Engaged prospects using various communication methods (cold-calling, email, LinkedIn) to generate interest.
• Uncovered customer needs by asking key questions and understanding their processes, pain points, and compliance requirements.
• Customized solutions based on insights from conversations and research to address specific business needs.
• Delivered presentations on service offerings (OFCCP Compliance, Diversity Recruiting, Local Recruiting), demonstrated platform functionality, presented pricing, and closed deals or set follow-up steps with HR professionals and C-Suite executives.
• Managed a pipeline of opportunities to advance sales and convert prospects into contracted customers.

• Acted as a products and services consultant and project manager to the owners and operators of senior living communities on their capital projects - large equipment and furnishings replacements, renovations, and new builds.
• Responsible to uncover, manage, and close large sales opportunities.
• Initiated proactive outreach to establish relationships with owners, C-Suite executives, corporate contacts, building-level personnel, Group Purchasing Organizations, and State Associations.
• Coordinated in-market meetings and traveled throughout my territory (AZ, UT, ID, NV, NM, MT, and WY) to engage with clients, present our capabilities, gather insights on their current and future capital projects, and tour various communities.
• Analyzed customer needs, engaged appropriate SMEs (as needed), and presented value-added , innovative solutions
• Assisted customers with making product selections (all categories) that best fit the needs of their communities 
• Responsible to keep internal support teams and customers on track to meet deadlines and stay within budget
• Partnered and coordinated with several cross-functional teams and resources to ensure that we met the customer’s needs and provided them with an excellent project experience from discovery through fulfillment
• Opened and maintained projects in our project system detailing pertinent information and generated quotes/proposals
• Invited and hosted customers on our campus and off-site dinners/entertainment
• Represented Direct Supply at state and national trade shows and conferences
• Accountable for a pipeline of diverse capital projects (140+) ranging from $15K-$1M.
• Collaborated with cross-functional sales teams and external partners to devise and implement strategies for identifying capital projects and uncovering areas of opportunity within shared accounts.
• Achieved 112% to budget Q4 2017 and 103% to budget Q1 2018.
• Acknowledged for unprecedented capital business development growth.•

Capital Sales Consultant & Project Manager

• Developed and executed strategies to generate new business and drive growth. 
• Prospected and identified opportunities by making outbound calls, uncovered client needs, and closed deals.
• Managed a pipeline of capital project pipelines to ensure continuous progress, enhance customer relationships, and achieve revenue objectives.
• Built and maintained strong relationships with senior living professionals, including executives and purchasing agents.
• Established Direct Supply as a trusted partner for daily supply and capital needs through strategic partnership building.
• Leveraged industry insights to address client inquiries and resolve issues effectively.
• Analyzed sales data to refine strategies and optimize business development efforts.
• Implemented targeted selling strategies to expand market presence and achieve revenue targets.
• Awarded “Elite Performer” in Q1 2016
• Promoted to Senior upon tenure qualification due to mastered core skills, consistently achieved strong sales performance, and initiative shown in developing advanced selling skills.
• Awarded “Annual Budget Buster” 2016 (booked by June) 
• Runner-Up to “Independent Business Development Manager of the Year” 2016
• Served on the “Independent Advisory Board”

Senior Business Development Manager (Skilled Nursing Independent)

SKYGEN

• Served as the primary point of contact for clients, effectively managing all communications and acting as the key escalation point for internal teams.
• Acted as a liaison between clients and internal teams to ensure smooth implementation of account changes and enhancements.
• Cultivated strong internal and external relationships, fostering collaboration and partnerships that expedited issue resolution and created mutual benefits.
• Ensured compliance with contractual requirements and swiftly resolved client issues, maintaining a high level of client satisfaction and meeting all service commitments.
• Organized and led meetings with clients and internal stakeholders, preparing agendas, documenting discussions, and assigning actionable items to drive productivity and achieve goals.
• Coordinated and conducted onsite and offsite client visits, strengthening client relationships and ensuring alignment with client needs and expectations.
• Managed and facilitated client audits, ensuring timely and accurate delivery of all required documentation and compliance materials.
• Collaborated on the development and implementation of corrective action plans, ensuring adherence to contractual obligations and continuous improvement.
• Supported the implementation of new client accounts, working closely with the Project Manager and Implementation Specialist to ensure seamless onboarding.
• Identified and proposed workflow improvements, enhancing internal business practices and operational efficiency.

Client Relationship Manager

ManpowerGroup

• Project lead for the implementation of new client accounts and changes to existing accounts.
• Refined functional client requirements gathered during the sales cycle and translated them into tangible deliverables to ensure correct and complete implementation
• Oversaw implementation workstreams, collaborated with resources, overcame challenges, and met deadlines to ensure successful hand-off to operations and overall client satisfaction
• Designed and implemented solutions for the front/back office systems to meet the individual needs of clients
• Methodically and consistently applied best practices to client implementations, focused on implementing efficient and comprehensive solutions
• Organized and conducted launch presentations and change management calls with the field staff to review servicing details and billing requirements 
• Acted as process owner for department's operational documentation including data entry instructions and process flows
• Supported operations groups with changes or issues post implementation
• Successfully managed a portfolio of a wide variety of implementation projects

Client Implementation Project Professional 

Acted as the account manager for a major client account to effectively meet the client’s temporary staffing needs and manage the associates on assignment.  

• Recruited, assessed, and selected talent according to client specifications 
• Coordinated and conducted client specific new employee orientation
• Reviewed credit reports, performed background checks and employment verifications
• Coached employees on performance issues and handled terminations
• Monitored and addressed personnel issues and concerns quickly and effectively
• Developed and retained client business by building relationships and providing outstanding customer service to the MSP/client
• Reported employee hours to payroll for processing and invoice reconciliation
• Monitored fill rate trends and the overall profitability of the account
• Developed and implemented processes to ensure quality and efficiency
• Utilized VMS tool for submittals, onboarding activities, and time card management

On-Site Manager

Acted as partner to field offices by being a resource to fulfill National Account orders and increase overall fill rate.

• Monitored activity on open orders current fill rates
• Provided coaching to the field on their recruitment efforts
• Built relationships with the field staff and management 
• Viewed as an expert/resource to solve inquiries, offer solutions, escalate issues, or connect offices to the appropriate contact.
• Shared national recruitment and account strategies and best practices 
• Analyzed data to provide feedback and recommendations to field management
• Completed order activity updates to ensure correct and current metrics
• Worked with over 30 VMS tools (i.e. Beeline, Fieldglass, IQNavigator, Smart Labor, Acceleration, etc.)

Field Professional

Northwestern Mutual, Cornerstone Financial Group

Recruited and selected interns and full-time candidates to the Financial Representative role and administered the internship program.

• Developed and maintained relationships to recruit candidates or gain referrals
• Conducted interviews of prospective candidates and administered assessments
• Collaborated with team to determine candidate acceptance into the program
• Appraised and implemented the team’s innovative, creative recruiting ideas 
• Attended networking events and career fairs to generate leads 
• Coordinated and facilitated internship orientation, program events, and recruiting team meetings.
• Coached recruits to pass licensing exams and to meet weekly activity goals
• Reported the agency’s recruiting numbers to management and home office
• Monitored recruiting metrics, goals, and intern productivity
• Developed the Internship Program’s processes and best practices to ensure consistency throughout the agency and efficiently in the program
• Supervised and evaluated the staffing and financial representative interns

Assistant Director of Recruitment and Selection/Director of Internship

Hatch Staffing

Sourced, attracted, evaluated, and placed qualified candidates in open positions in accordance with the client and position requirements and managed client accounts.

• Direct recruited candidates from client’s competitors
• Conducted phone screens, interviews, and reference and background checks
• Coordinated client and candidate interviewing schedules
• Interpreted  and analyzed candidate and client interview feedback to determine perfect match
• Maintained and updated process tracking system 
• Managed and grew client relationships and accounts

Permanent Placement Recruiter

Wellpoint

United Government Services (UGS)- Medicare Part A

Accountable to ensure UGS’ implementation of the mandates required by The Centers for Medicare and Medicaid Services (CMS) and maintained supporting documentation.

• Received and reviewed all CMS communications on behalf of UGS 
• Cascaded information and updates to impacted UGS departments
• Determined required action items and the UGS departments responsible to implement
• Assigned implementation projects to UGS department management and tracked progress through completion
• Followed up with management on implementation progress and provided reminders of approaching deadlines
• Obtained and reviewed supporting implementation documentation from UGS management and verified sign off on assigned action items
• Maintained files of completed CMS mandated implementations to ensure compliance was achieved during annual CMS audit.

Medicare Contract Monitor & ISO Documentation Specialist

United Government Services (UGS)- Medicare Part A

Pre-screened beneficiary complaints for possible Medicare fraud and maintained trend logs which assisted the fraud department in determining fraudulent activity.

• Received and reviewed beneficiary correspondence regarding alleged fraud
• Documented inquiries in UGS Complaint Tracking System
• Requested supporting documentation from providers for the services in question and advised beneficiary
• Obtained and reviewed supporting documentation to determine possible fraud warranting escalation and further review or explained verified charges to beneficiary
• Managed and distributed reports to our Fraud Investigation unit to determine trends in beneficiary complaints of fraud

Reporting and Investigation Specialist

United Government Services (UGS)- Medicare Part A   
Blue Cross Blue Shield Federal Employee Program

Provided exceptional customer service through both written and verbal communications with providers and subscribers / beneficiaries regarding benefits, claim processing, and coordination of benefits, payment explanations, HIPAA regulations and many other issues.

Customer Service Representative

I am a dedicated professional 𝙙𝙧𝙞𝙫𝙚𝙣 𝙗𝙮 𝙖 𝙥𝙖𝙨𝙨𝙞𝙤𝙣 𝙛𝙤𝙧 𝙝𝙚𝙡𝙥𝙞𝙣𝙜 𝙥𝙚𝙤𝙥𝙡𝙚 𝙖𝙣𝙙 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨𝙚𝙨 𝙨𝙪𝙘𝙘𝙚𝙚𝙙. 

With 20+ years of experience, I 𝙩𝙝𝙧𝙞𝙫𝙚 𝙙𝙧𝙞𝙫𝙞𝙣𝙜 𝙧𝙚𝙨𝙪𝙡𝙩𝙨 𝙖𝙣𝙙 𝙢𝙖𝙠𝙞𝙣𝙜 𝙖 𝙢𝙚𝙖𝙣𝙞𝙣𝙜𝙛𝙪𝙡 𝙞𝙢𝙥𝙖𝙘𝙩—𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘴𝘵𝘳𝘰𝘯𝘨 𝘤𝘭𝘪𝘦𝘯𝘵 𝘳𝘦𝘭𝘢𝘵𝘪𝘰𝘯𝘴𝘩𝘪𝘱𝘴, 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘪𝘯𝘨 𝘦𝘹𝘤𝘦𝘱𝘵𝘪𝘰𝘯𝘢𝘭 𝘰𝘶𝘵𝘤𝘰𝘮𝘦𝘴, 𝘢𝘯𝘥 𝘧𝘰𝘴𝘵𝘦𝘳𝘪𝘯𝘨 𝘭𝘰𝘯𝘨-𝘵𝘦𝘳𝘮 𝘨𝘳𝘰𝘸𝘵𝘩. My background spans SaaS, medical equipment, healthcare, and professional development industries, where I have collaborated with diverse teams in both 𝘤𝘰𝘳𝘱𝘰𝘳𝘢𝘵𝘦 𝘢𝘯𝘥 𝘴𝘵𝘢𝘳𝘵𝘶𝘱 𝘦𝘯𝘷𝘪𝘳𝘰𝘯𝘮𝘦𝘯𝘵𝘴.

My 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝘀 𝘦𝘮𝘱𝘰𝘸𝘦𝘳𝘪𝘯𝘨 𝘤𝘭𝘪𝘦𝘯𝘵 𝘴𝘶𝘤𝘤𝘦𝘴𝘴 𝘣𝘺 𝘧𝘰𝘴𝘵𝘦𝘳𝘪𝘯𝘨 𝘵𝘳𝘶𝘴𝘵, 𝘴𝘵𝘳𝘦𝘢𝘮𝘭𝘪𝘯𝘪𝘯𝘨 𝘢𝘤𝘤𝘰𝘶𝘯𝘵 𝘸𝘰𝘳𝘬𝘧𝘭𝘰𝘸𝘴, 𝘢𝘯𝘥 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘪𝘯𝘨 𝘮𝘦𝘢𝘴𝘶𝘳𝘢𝘣𝘭𝘦 𝘳𝘦𝘴𝘶𝘭𝘵𝘴 𝘵𝘩𝘢𝘵 𝘢𝘭𝘪𝘨𝘯 𝘸𝘪𝘵𝘩 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘨𝘰𝘢𝘭𝘴. Alongside my customer-centric focus, I bring a strong secondary skill set in Project Management and Process Optimization, ensuring operational efficiency and seamless execution of complex projects.

𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀 𝗼𝗳 𝗺𝘆 𝘄𝗼𝗿𝗸 𝗶𝗻𝗰𝗹𝘂𝗱𝗲:
* Leading initiatives that improved client retention and satisfaction, driving revenue growth.
* Developing and optimizing end-to-end processes that enhanced productivity and reduced operational friction.
* Cultivating partnerships and relationships that resulted in long-term collaboration and mutual success.

With a 𝙗𝙡𝙚𝙣𝙙 𝙤𝙛 𝙨𝙩𝙧𝙖𝙩𝙚𝙜𝙞𝙘 𝙩𝙝𝙞𝙣𝙠𝙞𝙣𝙜, 𝙧𝙚𝙡𝙖𝙩𝙞𝙤𝙣𝙨𝙝𝙞𝙥-𝙗𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙚𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚, 𝙖𝙣𝙙 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙞𝙣𝙨𝙞𝙜𝙝𝙩, I bring 𝘤𝘭𝘢𝘳𝘪𝘵𝘺 and 𝘱𝘳𝘦𝘤𝘪𝘴𝘪𝘰𝘯 to every challenge. I thrive on connecting technical solutions with people-centered leadership, 𝙚𝙣𝙨𝙪𝙧𝙞𝙣𝙜 𝙤𝙪𝙩𝙘𝙤𝙢𝙚𝙨 𝙖𝙧𝙚 𝙗𝙤𝙩𝙝 𝙨𝙪𝙨𝙩𝙖𝙞𝙣𝙖𝙗𝙡𝙚 𝙖𝙣𝙙 𝙞𝙢𝙥𝙖𝙘𝙩𝙛𝙪𝙡.

I am passionate about aligning with 𝘱𝘦𝘰𝘱𝘭𝘦-𝘧𝘰𝘤𝘶𝘴𝘦𝘥 organizations that prioritize creating positive change and delivering services that help others thrive. 

𝗟𝗲𝘁’𝘀 𝗰𝗼𝗻𝗻𝗲𝗰𝘁 if you're looking for a versatile professional who can deliver value through client empowerment, efficient processes, and meaningful strategies for success.

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The Battle

Raza Imam

Aubri Lynne Rebers

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