AuthorPreneurElite

Executive ghostwriting, personal branding, and content marketing strategy for healthtech entrepreneurs. 

FREE video training and cheat sheet at www.AuthorPreneurElite.com

Founder @ AuthorPreneurElite

Advocate Health Care

Currently manage cardiology PACS including leading application upgrades, hardware upgrades, contract negotiations, and end-user training. 
Managed the employee health and occupational medicine EMR, leading it through a software upgrade, hardware upgrade, contract negotiation, and end-user training
Work with managers and directors across multiple teams (infrastructure, field services, security, networking, and help desk) to improve SLA's and response times
Coach and train junior analysts 
Led multiple EMR implementations across multiple specialties: OB/Gyne, Primary Care, Endocrinology, Uro-Gynecology, and Dermatology
Provide technical support for ambulatory EMR for 2000 physicians
Work with site managers to ensure Meaningful Use objectives are met by physicians
Analyze workflow and processes across multiple specialties and offices to identify areas for improvement including customizing notes for various specialties and optimizing billing processes
Resolve issues with disparate laboratory interfaces, ensuring test results flow into EMR correctly
Provide extensive on-site support for physicians, nurses, and medical assistants during EMR implementations

Senior System Administrator

Consultant

Marcus Evans

Senior Account Executive

Hewitt Associates

Business Analyst

My life has been an adventure. 

If I told you stories, you'd cry (read more)

I've always been an "outsider".

I wanted to be a Buddhist monk when I was 10 - shortly after my parents divorce. 

I got into drugs, alcohol, petty crime at age 12 

(Don’t worry, I haven't touched drugs or alcohol since I was 14)

And then things got interesting…

I bounced around between my parents. 

Experienced bullying, abuse, betrayal, and neglect. 

Learned about Islam and became Muslim. 

I worked for an international relief agency. 

It was the 90’s so I saw the horrors of the Bosnian war (systematic rape and genocide)

The Kashmiri conflict (brutal military occupation)

The Babri masjid massacres in India (people hacked with machetes and burned alive)

The chaos in Central Asia after the fall of the Soviet Union (families with children crossing the Dushanbe river)

I also lived in Chicago and experienced:

Carjackings (3 of my friends have been carjacked)

Drive by shootings (at the park)

Home burglaries.

The assault and battery of my mom by an armed robber. 

Police helicopter air raids. 

I have friends that have been shot - and I have friends that have shot others. 

Because I lived in Rogers Park (the most ethnically diverse neighborhood in the United States) I had:

Cambodian friends. 

Eritrean friends. 

Romanian friends. 

Bosnian friends. 

Black friends. 

Irish Catholic friends. 

Mexican friends. 

I have childhood friends that have seen war and killing in their home countries - prior to coming to the US. 

As a result of my upbringing- I committed my life to spreading Islam because I saw (and see) it as a solution to a lot of problems. 

I dedicated my life to it. 

And I got married at the age of 19. 

My parents betrayed me and my new bride because of their hatred for each other. 

I spent the next 20 years teaching, speaking, and writing about Islam. 

I thought I would be a political prisoner at 25 and dead by 30. 

I know people that have been abducted and tortured by foreign governments. 

But I consider myself blessed. 

Allah has shown me all of this pain, but kept me just far enough from it that it didn’t make me go crazy. 

As a result, I have strong opinions.

I could care less about more friends, approval from strangers on the internet, or impressing any of you.

I've always wanted freedom.

Now I build systems that allow me to be free using books and LinkedIn.

Occasionally, I help others do the same. 

If you need help telling your story, message me. 

Learn more here:

https://www.AuthorPreneurElite.com/2minvid

Raza Imam

Sunstate Equipment Co., LLC

Develop and implement programs and tools to improve leadership capabilities and organizational effectiveness, increase engagement, identify & develop future leaders, and ensure Sunstate is an employer of choice.

Director of Organizational and Leadership Development

CBRE

Led the human resource function of a division of CBRE, including the overall people strategy, talent acquisition, employee relations, engagement, training, and organization development.  Managed a team of 12 people supporting 700-1000 associates.
•	Managed integration efforts after being acquired by CBRE
•	Implemented process improvements
•	Led the people-related impacts of COVID, including re-orgs, staffing changes, remote work, and engagement initiatives.  Led with respect and empathy for the well-being of associates.

Human Resources Leader

Nextiva

•	Strategic partner to multiple senior leaders, supporting various HR/OD initiatives 
•	Designed a new exit process to improve consistency, streamline communication, and gather employee feedback
•	Developed new tools and procedures to support leader needs
•	Implemented multiple compensation changes to align with new philosophy and ensure consistency

Senior HR Business Partner

PetSmart

Change management and organizational development advisor to HR Business Partners and leaders for major initiatives across the enterprise. Provided change management plans and solutions.  Responsible for developing, implementing, and managing OD interventions in support of a performance culture. 
- Responsible for identification, oversight and successful execution of change management deliverables tied to corporate strategic initiatives
- Assessed capabilities, diagnosed issues, facilitated discussions and provided coaching to leaders on major initiatives.
- Enhanced the effectiveness of leaders and teams, increased organizational effectiveness

Manager, Change Mgmt & Organizational Development

As a strategic HR business partner, I supported several different business units across the company.  Partnered with VPs and Directors to implement HR initiatives and provide internal consulting regarding talent management, succession planning, leadership development, organizational design, employee engagement, workforce planning, organizational effectiveness, performance management, and compensation. Assisted with an enterprise-wide redesign of the project management structure, including a new career path with upgraded qualifications, new job descriptions, and slotting of existing PMs. Supported change management for a large scale change initiative.  Provided interim business partner support for 6 months at the country's largest nuclear power plant during a staffing shortage.

Served as interim HR Business Partner Director (3 months) and Talent Development Director (8 months). Responsible for enterprise-wide Talent Development strategies and initiatives in the areas of performance management, talent assessment, succession planning, leadership and employee development, employee engagement, diversity and inclusion, organizational effectiveness, change management, and corporate training.  Led data analysis and action planning for a company-wide engagement survey.

Served as a change management consultant on an enterprise-wide project to transform internal payroll practices.  Partnered with external consultants to ensure they understand APS culture, structure, and key stakeholders.  Provided key insight on potential barriers and leverage points during initial change management planning.

Mobile Mini Inc

Managed large scale culture change transformation.  Organizational Development efforts such as introducing core values, leadership training, employee survey, and new benefits & policies.  Held senior managers accountable for demonstrating new behaviors and taking ownership of the culture change.  Managed the talent acquisition function, including the implementation of an Applicant Tracking System.  Provided leadership for and/or assistance with other HR functions.

Director of Employee Engagement & Development

Blackboard

Member of the leadership team for Blackboard Transact division, which provides campus commerce & security enterprise systems to the education industry. Partnered with Division President, senior leadership, and HR department to support 170 employees and assist with company-wide projects impacting over 1,000 employees.  Managed HR issues on a daily basis as well as long-term strategic initiatives including employee development and succession planning.  Advised senior business leaders on potential HR contributions, solutions, implications and risks of proposed business initiatives.  Responsibilities encompassed:
- Staffing
- Employee Relations
- Learning & Development
- Organizational Development
- Compensation & Benefits
- HR Administration

Sr. HR Business Partner

Meritage Homes

Promoted to broader role, reporting to COO.  Managed team of 12 Human Resource and Training professionals, overseeing the functions of Compensation, Payroll, Benefits, Employee Relations, HR Compliance & Reporting, Onboarding, Employee Training, Leadership Development, and Organizational Development.

Developed leadership training as part of a transition to a culture of alignment and accountability.

Director of Corporate HR & Training

- Critical role in building a new, progressive HR structure. 
- Implemented a new performance management process
- Assisted with implementation of new HRIS system; redesigned the company’s job title structure.
- Developed and managed the reduction-in-force process
- Managed the development and interpretation of employment practices and policies
- Investigated employee relations and compliance issues

Director of Employee Relations

Bank of America

MBNA was acquired by Bank of America in 2005 shortly after I left.  Jobs below reflect time spent at MBNA.

Various roles

Led professional development and employee satisfaction initiatives for 1,000 people in the production operations division, before accepting a voluntary severance packaged offered prior to sale of company.

Organizational Effectiveness Specialist

Managed a variety of operations functions over a 3-year period, including a 30-person credit card embossing shift, an 8-person credit card inventory team, a 7-person internal call center/switchboard, and education efforts for the statement insertion department.
- Identified and resolved several production issues saving a significant amount of time and over $300,000 in duplicated production costs.

Operations Manager

Managed team of 8 people providing HR administration services as well as compensation & benefit support for the Information Technology division and the Southwestern regional office.  This included the performance management process, salary administration, career pathing, job analysis, HR reporting, people recognition programs, and local payroll administration.
- Streamlined the promotion process
- Consolidated duplicate functions, saving the HR Department over $250,000 per year

Comp/Benefits/HR Admin Mgr

Responsible for management and developmental education for the Technology sector.  Led team of six managers, facilitators, and training coordinators across two national locations.  Facilitated or directed the delivery of over 40 classes -- primarily leadership and communication skills.  
- Developed and managed an annual leadership development program for high-potential employees.
- Designed and implemented a management course on employee satisfaction, resulting in improved morale.

Training Manager

MBNA America

- Recruited for a highly selective, year-long management training program at the world's largest independent credit card company. Rotated through various key departments to learn the business and develop leadership potential.
- Led a team of 12 customer service professionals in a 24-hour call center environment
- Conducted product training for partner banks across the country

Management Development Program Graduate; Customer Service Manager; Product Trainer

L&D and Organizational Effectiveness professional with broad experience.  Focused on improving overall business performance through initiatives that lead to improved results, professional development, employee engagement, and a commitment to organizational goals and values.  Thrives in a growing, customer-focused company with progressive people practices.  12+ years of leadership experience.

KEY ACCOMPLISHMENTS:
• Created an eight-month leadership development program for high-potential employees; 70% of participants were promoted within one year.
• Implemented a company’s first employee engagement survey, achieving an 86% response rate; led senior managers through action planning.
• Developed and implemented a performance management process in less than 5 months; designed and managed delivery of training for over 400 managers in less than 2 months.  
• Instrumental in the successful adoption and roll-out of Performance Scorecards, ensuring proper senior management involvement and buy-in; resulted in significant improvement in efficiency and cost reduction.
• Developed leadership training and a transition to a culture of alignment and accountability, tied to bottom-line indicators.
• Designed and managed the reduction-in-force process; handling over 900 reductions with dignity, efficiency, and risk avoidance.
• Led change management for a key strategic initiative to introduce a new service approach in stores; experienced initial results of 1% lift in sales.  

SPECIALTIES:
Leadership development, talent management, training, facilitation, organizational development, team effectiveness, employee engagement, performance management, career development, change management, coaching and mentoring, process improvement, problem solving, project management.

taplio

The Battle

Raza Imam

Lisa Barnhart

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?