AuthorPreneurElite

Executive ghostwriting, personal branding, and content marketing strategy for healthtech entrepreneurs. 

FREE video training and cheat sheet at www.AuthorPreneurElite.com

Founder @ AuthorPreneurElite

Advocate Health Care

Currently manage cardiology PACS including leading application upgrades, hardware upgrades, contract negotiations, and end-user training. 
Managed the employee health and occupational medicine EMR, leading it through a software upgrade, hardware upgrade, contract negotiation, and end-user training
Work with managers and directors across multiple teams (infrastructure, field services, security, networking, and help desk) to improve SLA's and response times
Coach and train junior analysts 
Led multiple EMR implementations across multiple specialties: OB/Gyne, Primary Care, Endocrinology, Uro-Gynecology, and Dermatology
Provide technical support for ambulatory EMR for 2000 physicians
Work with site managers to ensure Meaningful Use objectives are met by physicians
Analyze workflow and processes across multiple specialties and offices to identify areas for improvement including customizing notes for various specialties and optimizing billing processes
Resolve issues with disparate laboratory interfaces, ensuring test results flow into EMR correctly
Provide extensive on-site support for physicians, nurses, and medical assistants during EMR implementations

Senior System Administrator

Consultant

Marcus Evans

Senior Account Executive

Hewitt Associates

Business Analyst

My life has been an adventure. 

If I told you stories, you'd cry (read more)

I've always been an "outsider".

I wanted to be a Buddhist monk when I was 10 - shortly after my parents divorce. 

I got into drugs, alcohol, petty crime at age 12 

(Don’t worry, I haven't touched drugs or alcohol since I was 14)

And then things got interesting…

I bounced around between my parents. 

Experienced bullying, abuse, betrayal, and neglect. 

Learned about Islam and became Muslim. 

I worked for an international relief agency. 

It was the 90’s so I saw the horrors of the Bosnian war (systematic rape and genocide)

The Kashmiri conflict (brutal military occupation)

The Babri masjid massacres in India (people hacked with machetes and burned alive)

The chaos in Central Asia after the fall of the Soviet Union (families with children crossing the Dushanbe river)

I also lived in Chicago and experienced:

Carjackings (3 of my friends have been carjacked)

Drive by shootings (at the park)

Home burglaries.

The assault and battery of my mom by an armed robber. 

Police helicopter air raids. 

I have friends that have been shot - and I have friends that have shot others. 

Because I lived in Rogers Park (the most ethnically diverse neighborhood in the United States) I had:

Cambodian friends. 

Eritrean friends. 

Romanian friends. 

Bosnian friends. 

Black friends. 

Irish Catholic friends. 

Mexican friends. 

I have childhood friends that have seen war and killing in their home countries - prior to coming to the US. 

As a result of my upbringing- I committed my life to spreading Islam because I saw (and see) it as a solution to a lot of problems. 

I dedicated my life to it. 

And I got married at the age of 19. 

My parents betrayed me and my new bride because of their hatred for each other. 

I spent the next 20 years teaching, speaking, and writing about Islam. 

I thought I would be a political prisoner at 25 and dead by 30. 

I know people that have been abducted and tortured by foreign governments. 

But I consider myself blessed. 

Allah has shown me all of this pain, but kept me just far enough from it that it didn’t make me go crazy. 

As a result, I have strong opinions.

I could care less about more friends, approval from strangers on the internet, or impressing any of you.

I've always wanted freedom.

Now I build systems that allow me to be free using books and LinkedIn.

Occasionally, I help others do the same. 

If you need help telling your story, message me. 

Learn more here:

https://www.AuthorPreneurElite.com/2minvid

Raza Imam

Mark V. Smetanin

Unlock Success for Airbnb and Short-Term Rental Business. Recently by Improving the Product - Increased Engagement by 42% , conversion rate by 74%, and acquired 2.5M new users.

As a product management leader with over eight years of experience in payments, e-commerce, Airbnb business, property management, I am a fan of technology and its application to drive business growth.My expertise lies in product management, agile coaching, portfolio management, and strategic planning.I have experience in increasing user engagement, optimizing technical processes and leading high-performance teams.

Key Highlights:

Director of Product Management: Enhanced user engagement by 16% and improved product value description by 14% through strategic market research and collaboration.

Senior Product Portfolio Manager: Managed a $1.2M project, leading to an $8M revenue projection and a 17% increase in Net Promoter Score. 
Risk assessment methods were applied, which reduced project disruptions by 24%.

Head of Product Strategy: Increased customer engagement by 42%, improved conversion rates by 74%, and acquired 2.5M new users—reduced marketing expenses by 28% by addressing critical pain points.

Skills and Expertise:

Product Management/Product Owner: Agile Frameworks, Scrum, Kanban, SAFe
Technical Proficiency: Jira, Asana, Hubspot, Salesforce
Industry Expertise: Fintech, E-commerce, Property Management, Vacation Rentals
Certifications: PMI-ACP, PMI-PMP, CSM, CSPO

Professional Experience:

Nine years in product management, agile transformation, and strategic planning
I have experience in leading cross-functional teams to deliver high performance products.
Skilled in negotiating and managing key partnerships and stakeholders

Interests:

The God's Flow State, Coffee, Stand-up comedy, Kite surfing, Skiing, Music, martial arts (2 black belts), Reading, and Hiking.

Technology Stack:

Jira, Jira Service Desk, Hubspot, Asana, Zoho Projects, Microsoft Project, Basecamp, ClickUp, Todoist, PipelineCRM, Freedcamp, Hive, Monday, Trello, Time tracker, Pivotal Tracker, Slack,Excel, Powerpoint, MS Sharepoint, MS Visio, MS Project, MS Access, Prezzi, Numbers, Pages, Photoshop, Lightroom, Planview, Linux, FreeBSD, Quality Center, ZohoCRM, ZenDesk, Zoho Desk, Fresh Desk, Vivantio Help Desk, FreshService, Salesforce Service Cloud, Hootsuite, WordPress, HTML, CSS, OBS, Mindmaps, Focus Matrix, Dropbox Paper, Skitch, Insightly CRM, Payment Gates (Visa, Mastercard, AMEX, Square, Braintree, Stripe, Paypal, Authorize.net, 2checkout, Payoneer, Bitpay, Shopify Payments), Google Analytics, Google Search Tool, Google Ads, Microsoft Ads, MCP, Rentals United, Avirato, Expedia, Booking.com, Airbnb, VRBO, PMS, Glovebox, Coterie, Risk Advisor, AWS, Crowe CRM, Salesforc

Lead Product Manager / Product Owner / Consultant

•     Improved a Product using a customer journey map, understanding and prioritizing the most critical pain points in the most profitable segment. Provided clear concept and design strategy. Collaborated with Dev and UX teams. Increased customer engagement by 226%, Improved conversion rate by 74%, and acquired 2.5M, new users.

•     Planned and facilitated an extraordinary spike for (AI) Artificial Intelligence tools and prompts. Fixed and resolved seven major issues when team members just felt stuck. 

•     Raised team confidence after the last check-in. Positive emotions and gratitude are on our happiness radar. The current sprint is 100% happiness VS 78% at the previous sprint. 

•     Organized the most efficient communication with stakeholders and implemented advanced product backlog refinement, reducing the backlog by 16%.

•    Stepped forward with special coaching from our Unique Coach and very advanced Scum Master. Differentiated workflow steps, business rule variations, variations in data, and interface variations, polished and deepened INVEST criteria. Dramatically improved the slicing of our vertical stories. Delivered value ~20% faster with the smallest increments to our customers. 

•   Implemented automated test script, additional smoke test after the build is released to QA, and code review by peers. Armed new Definition of Done (DOD) for our dev team. Changed Sprint Planning Agenda. Raised team confidence level in delivering the sprint goals to 94%. 

•    Implemented automated test script and code review by peers. Armed new Definition of Done (DOD) for our dev team. 

•     Collected the data via Web-tracking and customer interviews,  tested and validated assumptions with the development team. Provided much precise anatomy of personas. Redesigned current marketing campaign reducing waist by 28%

Spikes:
Sustainable and environmentally conscious business practices
Enterprise Agile: Changing your culture

taplio

The Battle

Raza Imam

Mark V. Smetanin

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