Renata Zawrotna

Hellonext

Business Development Manager - Poland

VanOnGo

- Launched/managed delivery operations (same-day, next-day, prescheduled) for multiple clients across Ukraine, Kazakhstan, Romania,
- Designed and optimized a mass hiring process for onboarding hundreds of couriers,
- Collaborated on analyzing client needs&optimizing the onboarding process and integration into company operations
- Led a high-performing team of 6 Ops/CS specialists

Head of Service Execution 

bafood

- Led the launch of a new business line: online alcohol dark stores
- Owned the P&L for Delivery Operations

Country Operations Manager

- Building last mile delivery from scratch, hiring a courier fleet with 0 cost 
- Day-to-day management of the courier fleet (hiring, training, daily monitoring of, coordination of vehicles for delivery, payment systems, cash circulation)
- Overseeing last-mile delivery (defining and managing delivery zones, the most efficient areas delivery times, regions and cities, etc.)
- Creating all the processes from scratch (from the dark kitchen ops to the customer's door) 
- Overseeing the work of customer service and courier support 
- Managing deliveries through collaborative applications
- Managing operations in the largest Polish cities
- Bringing 0,5 mln in cost reductions 
- Helped to develop and improve the courier application + delivery system

Head of Delivery Operations

BARBORA Polska Sp. z o.o.

- Building a courier and last mile delivery fleet from scratch ( hiring, training, implementing procedures, monitoring daily work) 
- Planning operational strategy for 17 DS in Warsaw (testing and implementation of internal processes, supervision of DS supervisors, couriers, coordination of external stakeholders) 
- Together with the IT team, development and implementation of an internal application and delivery management system. 

Startup shut down operations on 22.08

Riders Operations Manager

JOKR

- Projecting JOKR's expansion strategy in Poland
- Evaluating & analyzing business opportunities in the Polish market
- Working on scaling recruitment processes
- Developing operational processes for several hundred DS

Expansion Launcher

- Building and improving operational processes in 16 DS in Warsaw,
- Managing and tracking the performance of 35 DS Supervisors and over 200 DS Stuff employees,
- Daily management of courier fleet (hiring, training, scheduling, last mile delivery improvement),  
- Analyzing on daily basis key operational metrics, making short and long term forecasts for last mile delivery operations, 
- Hiring and effectively training over 150 DS Stuff employees
- Working on operational process improvements together with area managers

Operations Supervisor

MDDP

Tax Consultant

Dentons

Ambasador

RK Legal

Legal Intern

ELSA Warszawa

Director of the Nationwide Moot Court in Commercial Arbitration

Karwowski Kancelaria Prawa Gospodarczego

Last mile delivery 🚛 | Green energy 🔋 | Foodtech 🥙

Experienced manager with a proven track record of building operations from scratch, last mile deliveries and internal processes in tens of dark stores&dark kitchens. 

I have successfully managed growth strategy and operating costs (+0.5 mln of cost optimisation in 8 months). I directly managed a fleet of over 300 employees across the country.  

Witnessed the collapse of 3 startups, which is a unique experience.

Privately: sports enthusiast and former national team representative in kyokushin karate.

Spółka Celowa Uniwersytetu Ekonomicznego w Poznaniu

Poznan University of Economics and Business

Associate Professor

 Poznan School of Logistics 

Professor at Poznan School of Logistics

Last Mile Experts

Advising clients on market research, industry analysis, and business strategy with focus on CEP and e-commerce.

Partner

Łukasiewicz - Poznański Instytut Technologiczny

- leader of the project to merge 5 Łukasiewicz Institutes in Poznań;
- management of the Institute's activities;
- responsibility for research and implementation activities;
- creation and implementation of personnel policy;
- creating and implementing the Institute's development strategy;
- developing a new organisational structure for the Institute;
- improving the organisation, developing and implementing procedures;
- commercialisation and marketing of new products;
- negotiating with business partners;
- representing the Institute externally.

Managing Director at Łukasiewicz – Poznań Institute of Technology

Acting Managing Director at Łukasiewicz – IPS "TABOR"

Managing Director at Łukasiewicz – Institute of Logistics and Warehousing

WPIP Construction | Generalny Wykonawca | Hale i Magazyny | Obiekty Przemysłowe

Research and Development Specialist

Poznań University of Economics And Business

Director of Postgraduate Studies "e-Commerce"

Vice Director of Postgraduate Studies "Logistics and International Supply Chains Management"

Assistant Professor

PhD student

Last Mile experts

PRO Partner

ERIA: Economic Research Institute for ASEAN and East Asia

Projects participation in 3 research projects: 
- Digital Economy, Innovation, and East Asia’s Competitiveness in GVCs (Phase I): Cross-border e-Commerce in ASEAN and East Asia 
- Digital Economy, Innovation, and East Asia’s Competitiveness in GVCs (Phase II): Improving E-Commerce Enabling/Supporting Connectivity in Asia 
- Labour in East Asia

Short Term Consultant

Associate Partner

CEO at PUEB Knowledge Transfer Company, Associate Professor at Poznan University of Economics and Business and Poznan School of Logistics, ex-Managing Director of Łukasiewicz - Poznań Institute of Technology, ex-Managing Director of Łukasiewicz - Institute of Logistics and Warehousing,, the author of 300 scientific and popularization papers. He has delivered 80 projects for organisations, such as: Polish Post, Landmark (bPost), Volkswagen, Nike, Bricoman, DHL, UPS, DPD, Deloitte, A.T. Kearney, KPMG, BCG, Bain, EY, Enterprise Investors, Bricoman, Alsendo, Merlin.pl, 4Kraft, Digital24.pl, Pepco, SGB-Bank, Kompania Piwowarska (SABMiller), Colian, Stomil, Autostrada Wielkopolska, Horizon (Knapp), Duda Cars, CMT Advisory, KPS, NaviExpert.

He was a visiting professor at University of Primorska in Slovenia (2016, 2017) and provided invited lectures and talks at Corvinus University of Budapest (Hungary), InnoRenew CoE (Slovenia), and University of Edinburgh (Scotland). He participated in the Erasmus programme at University of Osijek (Croatia) and Valencia University of Technology (Spain).

He was an expert in “Digital Economy, Innovation, and East Asia’s Competitiveness in GVCs” project of Economic Research Institute for ASEAN and East Asia (ERIA) and principal investigator of the “Value network creation in e-commerce in terms of logistics and marketing” project.

His opinions were published in a number of magazines: Forbes, ICAN Management Review, Puls Biznesu, Wprost, Wyborcza, Rzeczpospolita, Polityka to name just a few. He is a winner of a scholarship for young, extraordinary scientists contest, arranged by the Ministry of Science and Higher Education. He is also the winner of a prestigious contest by the Foundation for Polish Science. He is member of the Working Group on National Smart Specialization (Environmentally friendly transport solutions) at the Ministry of Development in Poland and a member of the Wielkopolska Smart Specialization Forum (Specialized logistic processes) at the Marshall Office of the Wielkopolska Region.

He was a lecturer at several postgraduate and MBA studies in: eCommerce; Logistics and International Supply Chains Management, Sales Management, Leader of Digital Transformation at Poznań University of Economics and Business. He also teached Supply Chain Management at Gdańsk University of Technology, Wrocław University of Economics, and Poznań University of Medical Sciences.

Arkadiusz Kawa

taplio

The Battle

Renata Zawrotna

Arkadiusz Kawa

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