Renata Zawrotna

Hellonext

Business Development Manager - Poland

VanOnGo

- Launched/managed delivery operations (same-day, next-day, prescheduled) for multiple clients across Ukraine, Kazakhstan, Romania,
- Designed and optimized a mass hiring process for onboarding hundreds of couriers,
- Collaborated on analyzing client needs&optimizing the onboarding process and integration into company operations
- Led a high-performing team of 6 Ops/CS specialists

Head of Service Execution 

bafood

- Led the launch of a new business line: online alcohol dark stores
- Owned the P&L for Delivery Operations

Country Operations Manager

- Building last mile delivery from scratch, hiring a courier fleet with 0 cost 
- Day-to-day management of the courier fleet (hiring, training, daily monitoring of, coordination of vehicles for delivery, payment systems, cash circulation)
- Overseeing last-mile delivery (defining and managing delivery zones, the most efficient areas delivery times, regions and cities, etc.)
- Creating all the processes from scratch (from the dark kitchen ops to the customer's door) 
- Overseeing the work of customer service and courier support 
- Managing deliveries through collaborative applications
- Managing operations in the largest Polish cities
- Bringing 0,5 mln in cost reductions 
- Helped to develop and improve the courier application + delivery system

Head of Delivery Operations

BARBORA Polska Sp. z o.o.

- Building a courier and last mile delivery fleet from scratch ( hiring, training, implementing procedures, monitoring daily work) 
- Planning operational strategy for 17 DS in Warsaw (testing and implementation of internal processes, supervision of DS supervisors, couriers, coordination of external stakeholders) 
- Together with the IT team, development and implementation of an internal application and delivery management system. 

Startup shut down operations on 22.08

Riders Operations Manager

JOKR

- Projecting JOKR's expansion strategy in Poland
- Evaluating & analyzing business opportunities in the Polish market
- Working on scaling recruitment processes
- Developing operational processes for several hundred DS

Expansion Launcher

- Building and improving operational processes in 16 DS in Warsaw,
- Managing and tracking the performance of 35 DS Supervisors and over 200 DS Stuff employees,
- Daily management of courier fleet (hiring, training, scheduling, last mile delivery improvement),  
- Analyzing on daily basis key operational metrics, making short and long term forecasts for last mile delivery operations, 
- Hiring and effectively training over 150 DS Stuff employees
- Working on operational process improvements together with area managers

Operations Supervisor

MDDP

Tax Consultant

Dentons

Ambasador

RK Legal

Legal Intern

ELSA Warszawa

Director of the Nationwide Moot Court in Commercial Arbitration

Karwowski Kancelaria Prawa Gospodarczego

Last mile delivery 🚛 | Green energy 🔋 | Foodtech 🥙

Experienced manager with a proven track record of building operations from scratch, last mile deliveries and internal processes in tens of dark stores&dark kitchens. 

I have successfully managed growth strategy and operating costs (+0.5 mln of cost optimisation in 8 months). I directly managed a fleet of over 300 employees across the country.  

Witnessed the collapse of 3 startups, which is a unique experience.

Privately: sports enthusiast and former national team representative in kyokushin karate.

Freelancing

Senior Brand Strategist - Strategy and Planning

Clients: Abbott Adult & Pediatric Nutrition, Converse (Nike)

MINDSHARE - Associate Media Director/Client Investment Lead (was part of company-wide layoffs)

Clients: TJX Companies - Sierra, TJX.com and Marshalls.com

NEO - Associate Media Director: Strategy, Planning & Buying

Clients: Abbott Adult and Pediatric Nutrition

MINDSHARE - Digital Investment Manager

CMI - Senior Associate: Strategy, Media Planning & Buying

Advantage Solutions: Sales, Marketing, Technology

Clients: Wholesome Sweeteners, Wholesome Candy, Tazo Tea, Evolution Fresh, Patak's etc.

UPSHOT - Senior Associate Shopper Media: Strategy, Planning & Buying

Publicis Health Media

Clients: Sanofi Diabetes Franchise & AbbVie

PHM - Associate Media Planning & Strategy 

Synygy

* Delivered value to clients through process streamlining, automation and auditing.
* Designed and configured appropriate solutions for incentive compensation changes, data extracts, and software failures to meet sales force business and technical needs.
* Engaged clients in discussions to discover opportunities to provide real value through professional services.

Associate Business Analyst

Barclays

* Analyzed consumer financial statements in order to identify credit risk.
* Evaluated the general credit worthiness of borrowers by assessing their credit strengths and weaknesses.
* Conducted risk analysis in asset-based lending in order to foresee any potential risks in terms of repaying the debt.
* Ensured positive customer experience and received positive feedback and recognition.
* Interpreted and processed financial statement and collateral information in spreading and trending programs and analyed the successive output for positive or negative trends and overall credit quality.
* Worked diligently on an individual basis with minimal supervision.

Strategy Analyst

Espuma LLC

* Identified, developed and evaluated marketing strategies for restaurant management company.
* Prepared comprehensive lists describing products and service offerings.
* Created sales strategies to promote advertising offerings and motivate larger deals.
* Developed, implemented and monitored programs to maximize costumer satisfaction.
* Owned team productivity metrics.
* Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Operations Manager

Sussex County Council

* Produced, wrote and organized numerous official documents and media packets for council members.
* Attended the weekly council meetings and kept track of the agendas while provided the necessary materials. 
* Monitored media channels on a daily basis for relevant news pertaining to the organization.

Public Information Office Intern

Scoala Numarul 2

Development and implementation of Individualized education programs. Identification and implementation of goals tailored to students individual needs and abilities. Establishing and maintaining positive relationships with students, parents, and colleagues, fostering an environment of open communication and support.

Second Grade Teacher

Currently thriving as a Senior Brand Strategist, my expertise lies in harnessing strategic insights and consumer trends to propel brand growth. At Freelancing, strategic management forms the core of my approach, leveraging a decade of experience in media strategy and planning to deliver impactful brand narratives.

My tenure at GroupM as an Associate Media Director honed my competencies in CRM and editorial, where I managed investments for prominent clients and translated market trends into actionable strategies. Our team's collaborative efforts facilitated brand elevation for clients such as Abbott and Converse, underscoring my commitment to data-driven leadership and innovation in dynamic market landscapes.

taplio

The Battle

Renata Zawrotna

Florina Florea, MBA

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