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Launch your software MVP in less than 21 days.

Co-Founder / Head of Tech

The Orthocorp Ltd.

The Other Guy

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Co-Founder / Wizard

Vertikal

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NFiniTi

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Sharkaroo

A Digital Securities Product Management firm with operations in Paris, Bangkok & San Diego.

Co-Founder / CEO

Focusing on investment opportunities for blockchain related technology companies and tokenized assets.

Director, Sharkaroo Alpha Ventures

ICO Expert - Coin Governance System

Speaker at several conferences & keynotes on Distributed Ledger Technologies: Soi Blockchain, AWS Big Data & Blockchain conference, Sasin University, Chulalongkorn University, ...

Consulting, Advisory Roles & Public speaking

Jetsetcrypto.com - A streamlined travel ecosystem built on blockchain technology.

Advisor To The Board - JetSetCrypto

Advisor (Tech lead, ICO) - Conscious OS

DevOps Factory

DevOps application architecture, engineering support, infrastructure, troubleshooting across SME, and FinTech applications on AWS, Google, Azure, and IBM Cloud.

Co-Founder / Solutions Architect

Paychant

Advisor To The Board

NUXOS

NUXOS PUBLISHING TECHNOLOGIES

DISCLAIMER: Crispin Courtenay's latest AI gerbil has written my profile bio. Let's see how it goes.

Richard Piacentini (1) is a highly respected industry thought leader (2) and international (3) Software Development and Blockchain speaker. 

(1) Yep, that's me! That's a good start!
(2) The AI mistakenly identified my friend Keir Finlow-Bates as me, even though I didn't say anything.
(3) If you're interested, I live in Thailand as a French national, hence the "international" part.

With over 25 years of experience (4) as an extreme (5) software engineer and architect, Richard has a proven track record of delivering innovative and highly scalable solutions for his clients. 

(4) & (5) Let's not focus on that too much.

He has also coordinated multiple international conferences (6) focused on the Ruby programming language, cementing his status as a leading voice in the industry. 

(6) It started from 2006 to 2012, at first with 20 people meeting in a pizzeria restaurant; the significance of this now is questionable.

Richard is the CEO and co-founder of Sharkaroo (7), a Software Development firm with operations in Paris, Bangkok, and San Diego. 

(7) Sharkaroo? Brilliant! Crispin found the name, and I wish it was me; he was (moderately) drunk, however.

He is both a Blockchain Solutions Architect and a Senior Software Development Architect, which has helped him become a successful tech entrepreneur and investor with over 25 years of leading development teams in five different countries. (8) 

(8) This sentence has 36 words and only one comma! 

An expert on blockchain technology, smart contracts, distributed ledger frameworks, digital assets, securities tokenization, software architecture, and software development, Richard brings high-level experience working with government, banking, media, and start-up partners. (9)

(9) Who gave you that list?

 In addition, Richard has worked closely with Crispin Courtenay (10) on numerous projects over the past five years, including developing cutting-edge blockchain solutions.

(10) Did you ask the AI to add your name to my profile?

In January 2022, Richard teamed up with Keir Finlow-Bates to engineer the largest NFT airdrop ever on the Ethereum mainnet. They distributed 1.5 quindecillion, which is 1.5 followed by 48 zeros, unique virtual land tokens, one for each Ethereum address that has existed, exists, or will exist in the future. (11)

(11) Still one of my best moments ever!

That began their experimental metaverse project, "The Orthoverse is Doomed!". (12)

(12) In the end, we all are, memento mori! 

Richard Piacentini

I currently work as a Technical Support Specialist focused on Apple technologies, providing exceptional support to end users within the Apple ecosystem. My experience includes:

User device setup and support, including Apple ID management and iCloud integration.

Expert assistance with native Apple apps such as iCloud, Pages, Numbers, and Keynote, ensuring a seamless user experience.

Advanced troubleshooting and issue resolution for macOS and iOS devices, with strong skills in system diagnostics, performance optimization, and error resolution.

Solid understanding of networking fundamentals (DNS, TCP/IP) and support for Wi-Fi and Ethernet connections in Apple environments.

Performing backups and restores using iCloud Backup, iTunes/Finder, and local tools to guarantee data integrity and continuity.

Supporting Apple Online Store customers with purchases, returns, order tracking, and AppleCare inquiries.

Familiarity with Apple Diagnostics, Console, and Activity Monitor, as well as network monitoring and asset inventory tools.

Experience managing support cases through Apple’s proprietary ticketing system, similar to ITSM platforms like ServiceNow and Zendesk, ensuring efficient issue tracking and resolution.

Strong communication skills with the ability to explain technical concepts clearly to users of all skill levels, always prioritizing a customer-first approach.

I am a motivated, solution-oriented professional, fluent in English, skilled at collaborating with global, cross-functional teams. I am passionate about enhancing user experience, security, and technological excellence.

I continually seek opportunities to expand my technical knowledge and help Apple users get the most from their devices and services.

TECHNICAL SUPPORT SPECIALIST II (MID-LEVEL) - Bilingual

As a Technical Support Specialist, I deliver expert assistance to Brazilian Apple users, specializing in Apple’s iOS ecosystem, including iPhone, iPad, and Apple Watch. I utilize Apple’s proprietary CRM and support platforms to efficiently manage and resolve customer inquiries.

Key Responsibilities:

Apple Device Troubleshooting: Diagnose and resolve hardware and software issues on iOS devices using Apple Service Toolkit and internal diagnostic tools.

iCloud and Apple ID Support: Assist customers with Apple ID management, iCloud backup, synchronization, and account recovery.

Device Setup and Data Migration: Guide users through device setup and data transfer with Apple Migration Assistant and Quick Start.

Backup and Restore: Advise on iCloud and Finder backup strategies and support data restoration to ensure data integrity.

Apple Online Store Support: Handle Apple e-commerce transactions, including purchases, returns, subscriptions, and order tracking.

Network and Connectivity: Troubleshoot Wi-Fi, Bluetooth, and cellular network issues affecting Apple devices.

Security and Privacy: Support customers with password resets, two-factor authentication (2FA), malware prevention, VPN setup, and account protection best practices.

Customer Interaction: Communicate clearly in English and Portuguese, providing tailored solutions and ensuring high customer satisfaction (CSAT).

Documentation and Collaboration:

Log detailed case notes using Apple CRM tools and analyze support data for continuous improvement.

Collaborate with Apple Engineering and Escalation teams to report bugs and implement solutions.

Stay current with Apple software updates, security patches, and product launches through ongoing training.

This role demands deep knowledge of Apple hardware and software, excellent bilingual communication skills, and a strong focus on delivering superior customer experience within the Apple ecosystem.

Junior Technical Support – iOS /  Bilingual Tier 1

Atento Brasil

Na Atento exercí duas funções onde na primeira atuava como Analista de atendimento CAC para o produto do Banco PAN onde fazia todas as funções  pertinentes ao cargo como: Atendimento receptivo aos clientes de conta corrente e após ser promovido, fui para a operação do C6 Bank  onde fiquei responsável por acolher e tratar reclamações feitas na plataforma Consumidor.Gov pertinentes ao aplicativo tanto  para cliente PF quanto à clientes PJ utilizando o Salesforce. Nesta função fazia atendimentos de forma ativa através do atendimento feito por Voz, E-mail e interação com o cliente e o Gestor(Ex. Procon São Paulo, Senacon, etc.) do respectivo caso na plataforma.

Especialista Suporte Atendimento III

Orbitall Atendimento LTDA

Realizava negociações de saldos em atraso referente a contratos de empréstimos, limite de cheque especial excedido em conta corrente e renegociações de instituição financeira (Citibank) através de atendimento ativo e receptivo.

Analista de cobrança

Bilingual professional with extensive experience in advanced technical support, including regulatory case handling for major financial institutions such as C6 Bank, Banco PAN, and Citibank. Demonstrated ability to manage sensitive customer service operations within fintech environments, including regulatory platforms (e.g., Consumer.gov) and negotiation of overdue credit. Proven track record of internal promotion and resolution of high-impact cases using tools such as Salesforce CRM. Currently pursuing a postgraduate degree in Data Engineering (PUC Minas, MEC rating 5) and holding a degree in Systems Analysis and Development (UMC, MEC rating 4). Skilled in SQL, Excel, information security, and multichannel support with strong knowledge of compliance, financial customer experience, and structured service environments. Experienced in remote work (home office) and bilingual support (Portuguese/English).

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The Battle

Richard Piacentini

Thiago Sá

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