Thunk Ltd.

Working with businesses and organisations across industries. Providing digital product design & research, leadership, strategy, mentoring, hiring design teams, increasing internal design capabilities and design sprint facilitation.
Clients include: Twitter, Reed, NHS, Fine + Rare, Sensat, Babylon Health, Premier Farnell, Forward Partners, Virti Health, FitXR and some other cool start-ups you've not heard of (yet).

Founder & Design Partner

Google

I had three projects at Google I/O in 2017, two of them as a part of Android 8.0 “Oreo” launching in fall 2017.  As a part of the Android design team in London I led various system UI efforts, including the design for data access and management on Android Oreo Go targeting the "Next Billion Users".

In my time at Google I also worked on Enterprise (Google Apps), Ads (Google AdSense), Commerce (Google Offers), Maps (Google Maps for Mobile), Social (Google+ Local), Emerging Markets, Privacy and Search Ad Formats. I have facilitated many workshops and design sprints across the world, whilst working closely with UX researchers, Product Management and Engineering teams to design and deliver world class products and features.

Senior User Experience Designer / UX Lead

Skype

I worked on a couple of projects at Skype focusing on e-commerce and payment interfaces on both the Skype website and within the Skype client for Microsoft Windows.  I produced various ideas in the form of sketches, wireframes and high fidelity visual designs to simplify the purchase of hardware and Skype credit.  During my time here I also began designing some parts of the first Skype applications for mobile devices.

Interaction Designer

BBC Radio & Music Interactive

During my short time at the BBC I worked on a number of projects for Radio 1, 2 and Five Live.  I lead the interaction and visual design of the Five Live website during the 2006 World Cup campaign.  I ran a number of user studies on features and products for Radio 2, suggested and implemented improvements.  As well as supporting, I constantly pushed the boundaries of BBC processes and design standards to deliver innovative solutions.

Interactive Designer

Yahoo! Europe

As a part of the Ad Technology team I took responsibility for the user experience of rich-media advertising, both on UK, European homepages and throughout the Yahoo websites. This included advising on and upholding usability requirements with clients and the implementation of campaigns using various technologies. I delivered creative solutions, advice and consultancy to both internal and external clients, producing concept designs and prototypes for potential campaigns.

Designer & Front End Developer (Ad Tech)

DMG Radio

During my time in Australia I led the digital media for Nova 96.9fm in Sydney.  Again introducing User-centered Design practices to redesign the site for both user and business needs, also handling most of the technical implementation.  Essentially an extension to the work I'd done at Virgin in the UK.

Design Lead & Product Manager

Virgin Radio International Limited

Led the major re-design of the company's website, introducing user research and testing sessions to create a design that answered user and business needs, standing for almost 4 years.   Worked with external advertisers to create ground breaking cross-media campaigns.

Digital Media Design Lead

Ginger Media Group

I had far too much fun working for Chris Evan's Ginger Media Group on broadcast media websites, redesigning Virgin Radio's site entirely whilst trying to hang around the TFI Friday bar celeb' spotting as much as possible.

Oldroyd Publishing Group Ltd

A graphic design education, taught by old masters. :)

Print and Web Designer

A seasoned digital technology leader, designer, and strategist. I’m an expert in UX design, product & service design and user research.

Blending creative innovation with the power of insight to exceed results is what I do best.

Described as a product design strategy “game-changer”, “visionary”, “ideas guy” and “bloody nice chap”, I've reached 100s of millions of people with my work, worldwide. At Google I led design for and released 3 ground breaking products and features at Google I/O. During my decade at Google I worked on Google Maps, Search, Android and more. Other tech and media brands I've worked with include Skype, BBC, NHS, Yahoo, Virgin, Reed and some fantastic start-ups you haven’t heard of (yet).

I work alongside a range of roles from developers, product managers to managing directors and CEOs. But most importantly, customers and users — the result? Outcomes that increases customer loyalty and meets commercial objectives consistently.

In addition to ‘hands-on design’, workshop and design sprint facilitation I am a consultant to C-Level executives on product design strategies. Working with brands already remarkable in their field who want to push for increased growth. 

★	25 years’ experience in digital technology design, including 10 years at Google

★	I speak designer, customer, developer, executive, sales, user research, team building, product development life cycle, project management and product manager. 

★	It feels like a lifetime ago, but I also hold a 1st Class BA in Interactive Multimedia. 

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► About Thunk –  Thunk transforms businesses with digital product design.

We're a bunch of vastly experienced designers and researchers whose focus is the design-led transformation of products and businesses. We deliver true value every day, and form meaningful partnerships with the businesses and organisations we work with. 

We do two things really well:

★ Design world class digital products and services.
Alongside your teams, we create, improve and reimagine the future, using our design-led processes to exceed desired outcomes.

★ Increase the design maturity of businesses and their teams.
With our decades of experience in improving design maturity within organisations, we take teams and companies to the next level.

We've worked with: 
Twitter | Reed | NHS | Farnell | Sensat | FINE+RARE | + Many More

Book a free consultation here https://calendly.com/thunkltd/intro-to-thunk

Rick Farrell

UNLIMITED part of Accenture Song

Overseeing client relationships, developing strategic marketing plans, managing project teams, and ensuring the agency delivers successful campaigns that meet client objectives while driving profitable growth; act as the primary point of contact for clients, bridging the gap between creative execution and business needs by understanding both client goals and agency capabilities. 

Key responsibilities:

1. Client Management
    * Build and maintain strong relationships with key client decision-makers. 
    * Understand client business needs, goals, and target market. 
    * Proactively identify and present new marketing opportunities to clients. 
    * Manage client expectations and address concerns effectively.   
2. Strategic Planning
    * Collaborate with client and agency teams to develop comprehensive marketing strategies aligned with client objectives. 
    * Analyse market trends, competitor landscape, and customer data to inform strategic decisions. 
    * Create and present detailed marketing plans including budget allocations, timelines, and key performance indicators (KPIs).  
3. Project Oversight:
    * Lead cross-functional teams across creative, account management, and analytics to ensure smooth project execution. 
    * Monitor project timelines, budgets, and quality standards. 
    * Delegate tasks effectively and provide clear direction to team members.  
4. Business Development
    * Identify and pursue new business opportunities through networking and lead generation. 
    * Participate in new business pitches, presenting agency capabilities and value proposition to potential clients. 
    * Contribute to the agency's overall growth strategy.  
5. Financial Management
    * Manage client budgets and ensure profitability on assigned accounts. 
    * Track revenue and expenses related to client projects.  

Business Director

Data driven marketing experts offering a combination of assets in people, software and architecture which is constantly and positively evolving. 

Intelligent assets delivering ‘exponential’ results.

Client Director 

Data HQ Ltd

Data Marketing & GDPR Specialists. Working with both B2C and B2B clients to help make data simple and effective. Building effective marketing communications strategies from clear data insights and analysis.

Brand Marketing Specialist

Simplyhealth

A leading provider of health and dental insurance plans to individuals and businesses.

- Understanding long and short term corporate objectives, designing innovative and comprehensive brand and marketing plans aligned with overall business strategy
- Formulating and directing the company's brand strategy, driving brand presence in the marketplace, enhancing reputation, engaging consumers and driving sales.
- Making executive decisions on brand, PR and digital approaches working along side CEO
- Key role in formulation of brand guidelines; ensuring consistency across all channels.
- Reviewing overall market demands and steering brand direction and image accordingly.
- Leading customer insight and brand-tracking initiatives.
- Directing a team of 16; managing performance and providing coaching at all levels.

Key Achievements:
- Spearheading an increase in brand awareness from 0% to 40% in under 4 years.
- Increased brand salience, warmth and consideration by 10%.
- Established a multidisciplinary in-house design studio delivering 5-figure saving in the first year.
- Achieved 'Super Brand' status within 4 years (youngest brand in the category). 
- Designed and rolled-out an Award-Winning brand campaign to secure an award for 'Most  Inspirational Brand' at the Peers Awards 2013.
- Introduced a stand-alone social media function and generated over 150,000 Facebook likes in 6 months through a charity-partnership campaign.

Director of Brand, PR and Digital Marketing

A long-established Internet Service Provider (ISP) primarily focusing on residential service provision.

- Managing all aspects of above-the-line advertising encompassing TV, press, radio & digital. 
- Designing and executing effective strategy to maximise ROI from a £40 Million annual budget.
- Developing and controlling business cases and roadmap for campaigns.
- Developing and maintaining effective relationships with various brand tracking and media audit agencies.

Key Achievements:
- Through my leadership and direction brand awareness reached an all time peak of 92% which meant we were the leading brand in the extremely competitive ISP category.
- Delivering over £5m in annual media saving.
- Consistently reduced CPS in key advertising channels.

Head Of Advertising

HHCL

Key Clients: Pot Noodle, The AA, Texaco
- Managed high profile accounts with multi-million pound budgets. 
- Worked through-the-line but with focus on TV campaign production, press, radio and brand identity projects and delivering an array of award-winning campaigns.
- Involved in client pitches and new business development.

Account Director

The Marketing Store

Key Client: Asda (Company's Largest Account)
- Worked on the agency's largest account delivering in-store promotions, events, product launches and on-pack promotions. 
- Managed a team of 3 account executives, managing work allocation, performance and welfare.
- Involved in regular insight work to drive business expansion.

Senior Account Manager

Grey Group

Key Clients: Thorntons, Ikea, Littlewoods
- Day-to-day client contact.
- Authoring robust creative briefs, briefing planners and creative teams.
- Checking reporting on campaign progress.
- Managing account budgets and invoicing.

Account Manager

A passionate senior marketing professional with the ability to find solutions that really make a difference. Has a career which spans across both agency and client side roles working on emerging and established brands. Self-motivated, confident and results-driven, demonstrating a record of exceptional performance in delivering revenue gains of up to 7-figures, directing successful integrated marketing plans, building memorable brands and managing world-class products and services for global industry pioneers. Devised award winning campaigns all in the face of rapidly evolving technology and volatile markets. In tune with customer needs and market drivers, constructing effective propositions to create an aura of excitement among both customers and channel partners. Injects enthusiasm into projects and has the gravitas and presence to influence at all levels. A pragmatic planner who creatively anticipates the future while effectively executing activities to capitalise on present-day opportunities.

Key Skills
- Brand development and insight
- Above the line and digital advertising
- Data driven analysis / project management / GDPR
- Customer proposition development
- Integrated media planning
- In house design/studio management
- PR/Social media/External Communications
- People management and leadership

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