Thunk Ltd.

Working with businesses and organisations across industries. Providing digital product design & research, leadership, strategy, mentoring, hiring design teams, increasing internal design capabilities and design sprint facilitation.
Clients include: Twitter, Reed, NHS, Fine + Rare, Sensat, Babylon Health, Premier Farnell, Forward Partners, Virti Health, FitXR and some other cool start-ups you've not heard of (yet).

Founder & Design Partner

Google

I had three projects at Google I/O in 2017, two of them as a part of Android 8.0 “Oreo” launching in fall 2017.  As a part of the Android design team in London I led various system UI efforts, including the design for data access and management on Android Oreo Go targeting the "Next Billion Users".

In my time at Google I also worked on Enterprise (Google Apps), Ads (Google AdSense), Commerce (Google Offers), Maps (Google Maps for Mobile), Social (Google+ Local), Emerging Markets, Privacy and Search Ad Formats. I have facilitated many workshops and design sprints across the world, whilst working closely with UX researchers, Product Management and Engineering teams to design and deliver world class products and features.

Senior User Experience Designer / UX Lead

Skype

I worked on a couple of projects at Skype focusing on e-commerce and payment interfaces on both the Skype website and within the Skype client for Microsoft Windows.  I produced various ideas in the form of sketches, wireframes and high fidelity visual designs to simplify the purchase of hardware and Skype credit.  During my time here I also began designing some parts of the first Skype applications for mobile devices.

Interaction Designer

BBC Radio & Music Interactive

During my short time at the BBC I worked on a number of projects for Radio 1, 2 and Five Live.  I lead the interaction and visual design of the Five Live website during the 2006 World Cup campaign.  I ran a number of user studies on features and products for Radio 2, suggested and implemented improvements.  As well as supporting, I constantly pushed the boundaries of BBC processes and design standards to deliver innovative solutions.

Interactive Designer

Yahoo! Europe

As a part of the Ad Technology team I took responsibility for the user experience of rich-media advertising, both on UK, European homepages and throughout the Yahoo websites. This included advising on and upholding usability requirements with clients and the implementation of campaigns using various technologies. I delivered creative solutions, advice and consultancy to both internal and external clients, producing concept designs and prototypes for potential campaigns.

Designer & Front End Developer (Ad Tech)

DMG Radio

During my time in Australia I led the digital media for Nova 96.9fm in Sydney.  Again introducing User-centered Design practices to redesign the site for both user and business needs, also handling most of the technical implementation.  Essentially an extension to the work I'd done at Virgin in the UK.

Design Lead & Product Manager

Virgin Radio International Limited

Led the major re-design of the company's website, introducing user research and testing sessions to create a design that answered user and business needs, standing for almost 4 years.   Worked with external advertisers to create ground breaking cross-media campaigns.

Digital Media Design Lead

Ginger Media Group

I had far too much fun working for Chris Evan's Ginger Media Group on broadcast media websites, redesigning Virgin Radio's site entirely whilst trying to hang around the TFI Friday bar celeb' spotting as much as possible.

Oldroyd Publishing Group Ltd

A graphic design education, taught by old masters. :)

Print and Web Designer

A seasoned digital technology leader, designer, and strategist. I’m an expert in UX design, product & service design and user research.

Blending creative innovation with the power of insight to exceed results is what I do best.

Described as a product design strategy “game-changer”, “visionary”, “ideas guy” and “bloody nice chap”, I've reached 100s of millions of people with my work, worldwide. At Google I led design for and released 3 ground breaking products and features at Google I/O. During my decade at Google I worked on Google Maps, Search, Android and more. Other tech and media brands I've worked with include Skype, BBC, NHS, Yahoo, Virgin, Reed and some fantastic start-ups you haven’t heard of (yet).

I work alongside a range of roles from developers, product managers to managing directors and CEOs. But most importantly, customers and users — the result? Outcomes that increases customer loyalty and meets commercial objectives consistently.

In addition to ‘hands-on design’, workshop and design sprint facilitation I am a consultant to C-Level executives on product design strategies. Working with brands already remarkable in their field who want to push for increased growth. 

★	25 years’ experience in digital technology design, including 10 years at Google

★	I speak designer, customer, developer, executive, sales, user research, team building, product development life cycle, project management and product manager. 

★	It feels like a lifetime ago, but I also hold a 1st Class BA in Interactive Multimedia. 

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► About Thunk –  Thunk transforms businesses with digital product design.

We're a bunch of vastly experienced designers and researchers whose focus is the design-led transformation of products and businesses. We deliver true value every day, and form meaningful partnerships with the businesses and organisations we work with. 

We do two things really well:

★ Design world class digital products and services.
Alongside your teams, we create, improve and reimagine the future, using our design-led processes to exceed desired outcomes.

★ Increase the design maturity of businesses and their teams.
With our decades of experience in improving design maturity within organisations, we take teams and companies to the next level.

We've worked with: 
Twitter | Reed | NHS | Farnell | Sensat | FINE+RARE | + Many More

Book a free consultation here https://calendly.com/thunkltd/intro-to-thunk

Rick Farrell

Fujitsu

I am responsible for maintaining the customer relationship across IT and the business for a key strategic Fujitsu Hospitality Sector account. I am responsible for driving account revenue growth, and working closely with the account team, the Fujitsu Portfolio, and our partners to ensure delivery excellence while shaping and evolving the account to meet both the client’s needs and Fujitsu’s growth ambitions. In addition, I provide delivery technology leadership, industry knowledge, and innovation for my customer, defining and leading the account technical strategy, fostering growth through customer success, and offering technical leadership and management for the account Architecture Team. My role ensures that our complex, cross-functional solutions are fully integrated and meet customer requirements, and I approach my responsibilities with openness, accountability, and innovation.

Client Commercial Lead and Account Chief Technologist

I am responsible for maintaining the customer relationship across IT and the business and driving account revenue growth. I work closely with the account team, the Fujitsu Portfolio and our partners to drive delivery excellence and shape and evolve the account to meet the client’s needs and Fujitsu’s growth ambitions.

Acting Client Executive

I am responsible for delivery technology leadership, industry knowledge, and innovation for my customer. 
I define and lead the account technical strategy, drive growth through customer success and provide technical leadership and management of the account Architecture Team. I am responsible for ensuring that our complex cross functional solutions meet customer requirements and are fully integrated.
I am open, accountable and innovative.

Account Chief Technologist

As Solution Director I was responsible for leading the solution and service teams towards winning major deals through solution designs that meet customers’ requirements, contribute to sales win strategy, and are recognized as cost competitive. In addition I ensured that services business is profitable by taking accountability that services can be delivered as designed, are suited for future standardization and that any related risks are understood.

Solution Director

DXC Technology

As Solution Consultant in the Global Strategic Sales team I worked on targeted strategic opportunities from the business development stage, including meeting with potential clients and industry groups, through to contract signature and delivery of new business engagements, and transformational renegotiations for large accounts. I had the leadership responsibility for a team of Solution Architects and subject matter experts for digital and traditional technology practices including Applications Development and Management, Cloud and Platform Services, Mainframe, Enterprise Security, Mobility and Workplace, and had a significant influence on sales strategy, solutions, procurement decisions and client negotiations.

Solution Consultant, Global Strategic Sales at DXC Technology

As Solution Consultant, I was responsible for leading the solutioning of new business engagements, and renegotiations for large accounts. I had the leadership responsibility for a team of Solution Architects and subject matter experts across technology practices, and had a significant influence on sales strategy, solutions, procurement decisions and client negotiations

Solution Consultant 

Hewlett Packard Enterprise

Solution Consultant

Solution Leader

IBM Global Services

Whilst in this role I lead teams to win 7 major engagements, generating a combined TCV of $1.7billion. I developed a strong breadth of knowledge across all IT Infrastructure Services competencies, with a particular depth of knowledge in the Mobility and Workplace Services area. I worked winning engagements alongside all areas of the IBM business including Global Business Services, Hardware and Software. 

As Senior Solutioning Manager, I was responsible for leading new business engagements, and renegotiations for large accounts. My main roles were to lead and manage a technical team of other Solution Managers, Technical Solution Designers and Technical Architects, and co-ordinate with other stakeholders, whilst interfacing with the client to present and negotiate the IBM solution. I was required to perform a significant project, resource and people management role, often working with pressured resources and in tight time-scales to construct an end to end technical and commercial solution to meet technical and business objectives. I leveraged IBM’s internal service delivery organisation, third party vendors and suppliers to create and mature solution strategies, and take agreements through to contract.

Senior Solution Manager

As a Lead Boarding Project Manager in the IBM eBusiness Hosting Services team I was responsible for the transition of new eBHS systems into the IBM Warwick and North Harbour data centres for new and existing customers.
I worked with the customer, IBM teams and third parties to fulfil the requirements set out in the solution, providing status updates, managing change, and working to customer imposed deadlines. 
My responsibility for the project started at contract signature and ran until Service Activation and Go Live, during which I was the key customer contact point for all communications relating to the new service. I task managed technical resource in the UK and from IBM's Global Delivery Centres to procure and install hardware, software and services. This included local area network, wide area network, security, Wintel servers, System P AIX servers, and middleware products including DB2 and MQ. 
In this role I project managed 12 projects for 4 new customers and 7 existing customers.

Project Manager

In 2003 I was promoted to a Team Lead position in Deskside Support. I was responsible for the management of the on-site support for a client site, including the task management of the team of Location Technical Support Analysts working on the site. This included deskside support to local and remote users of all levels up to CEO level. I was the key IBM client contact point for the client site, and worked as the deputy to the account Service Manager and Delivery Project Executive. I regularly liaised with clients, external suppliers, contractors, engineers and support staff on other customer and IBM sites, both nationally and internationally

Deskside Support Team Leader

As a Location Technical Support Analyst I worked on customer sites and was responsible for providing problem determination and support for all desk telephone, fax, printer, scanner, and computer systems. This included deskside support to local and remote users of all levels up to CEO level. I also performed Lotus Notes, Microsoft Exchange and network account administration, and backup and restoration of the MS Windows servers on site. 
I regularly liaised with clients, external suppliers, contractors, engineers and support staff on other customer and IBM sites, both nationally and internationally. When the Lead Technical Support Analyst or Service Manager were unavailable I deputised in any conference calls and management activities.

Deskside Support Technician

Reed

As part of my degree I completed a 14 month industrial placement working as an IT Help Desk Technician. During the year, I dealt with over 6,000 customer queries which ranged from business practice queries to repairing office communication systems. I completed 100% within SLA targets. Whilst at Reed, I identified a lack of information available for new starters on the Help Desk. I successfully compiled and distributed a training document that reduced the time before a new starter reached an acceptable level of productivity.

Support Technician

I lead high performing teams of experts to deliver quality solutions to meet my client's business challenges. 

I have demonstrable experience through multiple roles in sales, project management and delivery, both working independently and leading teams. Currently I am an Account Chief Technologist at Fujitsu. Prior to that I worked as a Solution Director at Fujitsu between 2021 and 2023, a Solution Consultant at DXC Technology and its predecessor company HPE from 2016 to 2021, and before that at IBM Global Technology Services for 6 years. I have directly contributed to $2.5 billion of competitive New Logo and Renegotiation business, with a high deal success rate, including wins in Digital, Cloud, Mobile and Social solutions.

I am known for being a strong client facing member of the account team, with the ability to quickly get to a deep understanding of my client’s requirements and the offerings and services available to meet their needs, and to carry this vision forward through the engagement process to delivering client success.

taplio

The Battle

Rick Farrell

Robert Govier

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