Gemeente Den Haag

Senior Kwantitatief Onderzoeker

VANAD Engage. Unlike others.

As the Manager of Insights and Innovation, I lead a team of professionals and collaborate with various departments to ensure the timely delivery of accurate management information. My role involves overseeing the implementation of customer care and business improvement projects, driving innovation and transforming the organization into an innovation leader.

Manager Insights and Innovation

Roche

I lead the development of the Customer Experience and Insights network, which consists of 130 colleagues across 50+ affiliates. Our main goal was to enhance the daily customer experience, and we achieved this by crafting and implementing a strategic roadmap to boost customer centricity across the region, resulting in increased loyalty and business growth.

To ensure continuous improvement in our customer experience initiatives, we implemented a data-driven Customer Satisfaction Measurement in 50+ countries. Additionally, we created a regional PMO, which streamlines project prioritisation and overall impact.

Through these initiatives, we converted thousands of customer pain points into positive engagement opportunities, significantly elevating the region's CSAT, NPS, and overall CX.

Sub Chapter Lead Customer Experience & Solution Delivery EMEA-LATAM

Headquartered in Basel, Switzerland, Roche is a leader in research-focused healthcare with combined strengths in pharmaceuticals and diagnostics. Roche is the world’s largest biotech company with truly differentiated medicines in different therapeutic areas like oncology, virology and inflammation. Roche is also the world leader in in-vitro diagnostics, tissue-based cancer diagnostics and a pioneer in diabetes management. Roche’s personalized healthcare strategy aims at providing medicines and diagnostic tools that enable tangible improvements in the health, quality of life and survival of patients. 

As Digital Marketing Director I am responsible for the development and implementation of the Digital Marketing strategy across the Sub Region North West (Nordics,
Benelux and Portugal).

Digital Marketing Director

Capgemini

Responsible for maintaining and enhancing Capgemini's Web platforms, building and implementing Capgemini's strategic roadmap for Web and Social Media today and for the future.

Group Head of Digital Strategy and Operations

The CTO Office is a small group of creative minds and independent thinkers, that voices Capgemini’s vision on Business & Technology Innovation. The group inspires Capgemini clients with the possibilities of technology, leading to exciting new business opportunities.

Member of the CTO Office

Enabling clients of Capgemini and Capgemini itself to be successful with Digital and to inspire them with the possibilities of today’s developments, leading to exciting new business opportunities.

Social Business Lead

Implementing third party warehousing solutions including change management for the top DHL Benelux clients such as Epson, Mexx, Samsung, GSK, HP, Nikon. Responsible for the successful migration to a new location for DHL’s biggest client (Epson, 40% of the Benelux revenue). He received, together with his team, the supplier recognition award from Epson for "outstanding performance in the Epson DC Consolidation Project and their contribution to the Epson Supply Chain"

Business Information Analyst

eMagin

During his study, he used the demand for content management systems and collaboration platforms for creating his own business together with two other students. During the existence of this company, he fulfilled the roles of consultant and delivery manager, ensuring that clients got state of the art platforms in which they could manage their content and collaborate on their content.

The municipality of The Hague, the NOC*NSF, and several sports clubs was amongst their clients, as well as multiple small and medium enterprises.

Founder

Hello, and thanks for stopping by!

The short version: I'm a catalyst for change, helping individuals and organizations navigate complex challenges. I simplify the intricate, offer fresh perspectives, and solve seemingly impossible problems with you. Keen on a virtual coffee chat? I'm always open to connecting and exploring new opportunities.

The detailed scoop:

Over the past 20 years, I've worked across multiple industries, from supply chain and finance to FMCG, public sector, aerospace, and healthcare. This diverse experience allows me to understand and address unique needs, and I'm always ready to leverage my abilities to benefit those I work with.

Through my newsletter, the "2 Minute Thought Leader" (use the link in my profile to subscribe), I deliver insights to help you reframe challenges and see things differently. This resource is precious if you're ambitious, curious, and willing to embrace change and innovation.

I'm driven by the mantra, "Work smart while working hard." I thrive in environments that still need to be completely transformed or drastically changed. I leverage my creative design thinking experiences and strategic and critical thinking to navigate uncertainty and ambiguity, always keeping the customer in mind to generate genuine and sustainable value.

Please feel free to contact me if you're interested in connecting. But please be aware that if you try to sell me something within 5 seconds of me clicking 'Accept,' you'll be promptly blocked and reported.

On a positive note...

If you're interested in collaborating, I want you to know that my initial consultations are always free. It is good to get to know new people, and that is the first thing we should do. I respect your time and business and expect the same in return. I'm the kind of person ready to take your call at 4 a.m., who will believe in you, motivate you, and repeat certain things if necessary.

So, if I sound like your kind of collaborator, let me know. My coffee machine is always ready.

Thanks for reading this far. You're awesome!

Rick Mans

KPMG Italy

Boost sales and play a key role in amplifying the presence of CRM practice in Italy with successful project. Support the growth of Salesforce practice and contribute to revise a Value Proposition on specific topics by leveraging local and international experiences

Senior Manager in Customer & Operation

Streamline overall operations for design and implementation of digital transformation initiatives. Determine and analyse new and effective solutions to apply in Italian market for Industrial sector, spanning across manufacturing, retail, automotive, distribution, telco, media, public sector, life science energy, non-profit organizations, and united nations. Steer a highly skilled team for finalizing complex responses regarding various service lines and domains whilst serving as Advisor on Big Deal.

Digital Customer eXperience, Center of Excellence (CoE)

Supervised daily functions of customer experience and relationship management unit. Oversaw internal resources across various sites, encompassing Milan, Boulogne, Turin, and Rome leading towards amplifying profit and reducing loss. Ensured the adherence of all operations with corporate policies and guidelines. Established and fostered professional relationships with unit staff and customers for achieving maximum satisfaction.
Technologies
Salesforce, Microsoft Dynamics 365 CRM, SAP, Adobe

CX e CRM Lead

Oversaw tender responses relating to the Digital Customer Experiences initiatives. Devised robust strategies for winning bids. Conducted research and analyzed market trends for identifying potential growth opportunities to place bids. Supervised team during bidding process and responded to client queries.
●	Seamlessly managed complex projects utilizing effective approach and strong management acumen.
●	Headed integration projects within multiple markets including manufacturing consumer products, retail, fashion, and media.

Program Manager

Deloitte Consulting

Project Manager and Offering Manager in CRM area especially in Telco & Media Sectors

Manager

Andersen Consulting

Project / Service Manager to manage AD&M services (CRM, Billing and Web Portals) for one of the most important player in Telco and Oil & Gas industries

Marconi

Managing Application Development & Management for technical solutions based on Sw Packages (CAE/CAD/CAM/CIM)

Team Leader

Growth-focused and accomplished leader with extensive experience in digital transformation and business development. Expert in conducting market research to identify and opportunities. Skilled at building and fostering long-term professional relationships with customers, staff personnel, and management. Demonstrated ability to define growth requirements and maximize business for supporting global transformation objectives. Adept at steering, mentoring, and empowering cross-functional teams within challenging environments.

Areas of Expertise
♦	Strategic Planning & Implementation 
♦	Client & Stakeholder Engagement 
♦	Continuous Process Improvement 	
♦	Digital Transformation
♦	Operational Excellence 
♦	Project Management 	
♦	Customer Service & Success 
♦	Team Building & Leadership
♦	Negotiation & Communication

taplio

The Battle

Rick Mans

Alberto Filippone

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