I help organisations figure out what their customers actually need, then build the systems to measure and improve it.

Currently, Manager Citizen Experience at Gemeente Den Haag, but my background is all over the map: 20 years across healthcare, consulting, and public sector. I've managed teams from 3 to 130+ people in 50+ countries, and I'm still figuring out what works and what doesn't.

I write a weekly newsletter called "Don't Mind Rick" about leadership and creativity. I've swum across the IJsselmeer multiple times, which is approximately 25km. I believe the best systems are invisible—they get out of your way so you can focus on what matters.

Dutch, English, and German speaker. Direct communicator who values evidence over eloquence.

I'm genuinely interested in conversations about customer experience, measurement challenges, public-sector innovation, and why most productivity tools create more work than they solve. Let's grab coffee if any of that resonates—I mean, actual coffee or tea, not a sales pitch disguised as networking.

Rick Mans

Building the community of HR professionals. | Helping organizations to create a workplace environment that employees will love. | Digital transformation specialist.

I’ve always been passionate about empowering people through knowledge. My career began in education, where I spent a decade shaping young minds as an Elementary School Teacher. In the classroom, I learned how to engage, inspire and foster growth skills that would later become invaluable in my transition to the business world.

Curiosity led me to explore beyond traditional education, diving into project management, EU funding, and organizational development. I realized that creating impactful change wasn’t just about teaching, it was about building environments where people and organizations thrive.

Beyond my work, I’ve been an active speaker, moderator, and thought leader at major HR events like HR World Adria Tech Forum and Empple Festival. Whether hosting a panel or leading a discussion on internal communication or engagement, my mission remains the same: helping organizations create meaningful employee experiences.

Looking ahead, my focus is on helping HR leaders and companies leverage technology and strategic insights to create thriving workplace environments.

As HR continues to evolve, organizations need practical solutions to enhance employee engagement, streamline internal communication and integrate digital tools that truly support their workforce. 

My mission is to empower companies with the knowledge, strategies, and frameworks that help them navigate these challenges successfully.

Through thought leadership and consultancy I aim to shape the way organizations align people, processes, and technology - ensuring they make data-driven decisions that drive real business impact.

As a modern Renaissance woman, I thrive at the intersection of HR, business strategy, technology and community building - always learning, adapting and connecting the dots in new and unexpected ways. I believe in the power of clarity, business acumen and value-driven solutions to bridge the gap between HR initiatives and business growth.

Let’s connect and explore how we can create workplaces that employees love - while making HR a true strategic powerhouse!

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Rick Mans

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