Gemeente Den Haag

Senior Kwantitatief Onderzoeker

VANAD Engage. Unlike others.

As the Manager of Insights and Innovation, I lead a team of professionals and collaborate with various departments to ensure the timely delivery of accurate management information. My role involves overseeing the implementation of customer care and business improvement projects, driving innovation and transforming the organization into an innovation leader.

Manager Insights and Innovation

Roche

I lead the development of the Customer Experience and Insights network, which consists of 130 colleagues across 50+ affiliates. Our main goal was to enhance the daily customer experience, and we achieved this by crafting and implementing a strategic roadmap to boost customer centricity across the region, resulting in increased loyalty and business growth.

To ensure continuous improvement in our customer experience initiatives, we implemented a data-driven Customer Satisfaction Measurement in 50+ countries. Additionally, we created a regional PMO, which streamlines project prioritisation and overall impact.

Through these initiatives, we converted thousands of customer pain points into positive engagement opportunities, significantly elevating the region's CSAT, NPS, and overall CX.

Sub Chapter Lead Customer Experience & Solution Delivery EMEA-LATAM

Headquartered in Basel, Switzerland, Roche is a leader in research-focused healthcare with combined strengths in pharmaceuticals and diagnostics. Roche is the world’s largest biotech company with truly differentiated medicines in different therapeutic areas like oncology, virology and inflammation. Roche is also the world leader in in-vitro diagnostics, tissue-based cancer diagnostics and a pioneer in diabetes management. Roche’s personalized healthcare strategy aims at providing medicines and diagnostic tools that enable tangible improvements in the health, quality of life and survival of patients. 

As Digital Marketing Director I am responsible for the development and implementation of the Digital Marketing strategy across the Sub Region North West (Nordics,
Benelux and Portugal).

Digital Marketing Director

Capgemini

Responsible for maintaining and enhancing Capgemini's Web platforms, building and implementing Capgemini's strategic roadmap for Web and Social Media today and for the future.

Group Head of Digital Strategy and Operations

The CTO Office is a small group of creative minds and independent thinkers, that voices Capgemini’s vision on Business & Technology Innovation. The group inspires Capgemini clients with the possibilities of technology, leading to exciting new business opportunities.

Member of the CTO Office

Enabling clients of Capgemini and Capgemini itself to be successful with Digital and to inspire them with the possibilities of today’s developments, leading to exciting new business opportunities.

Social Business Lead

Implementing third party warehousing solutions including change management for the top DHL Benelux clients such as Epson, Mexx, Samsung, GSK, HP, Nikon. Responsible for the successful migration to a new location for DHL’s biggest client (Epson, 40% of the Benelux revenue). He received, together with his team, the supplier recognition award from Epson for "outstanding performance in the Epson DC Consolidation Project and their contribution to the Epson Supply Chain"

Business Information Analyst

eMagin

During his study, he used the demand for content management systems and collaboration platforms for creating his own business together with two other students. During the existence of this company, he fulfilled the roles of consultant and delivery manager, ensuring that clients got state of the art platforms in which they could manage their content and collaborate on their content.

The municipality of The Hague, the NOC*NSF, and several sports clubs was amongst their clients, as well as multiple small and medium enterprises.

Founder

Hello, and thanks for stopping by!

The short version: I'm a catalyst for change, helping individuals and organizations navigate complex challenges. I simplify the intricate, offer fresh perspectives, and solve seemingly impossible problems with you. Keen on a virtual coffee chat? I'm always open to connecting and exploring new opportunities.

The detailed scoop:

Over the past 20 years, I've worked across multiple industries, from supply chain and finance to FMCG, public sector, aerospace, and healthcare. This diverse experience allows me to understand and address unique needs, and I'm always ready to leverage my abilities to benefit those I work with.

Through my newsletter, the "2 Minute Thought Leader" (use the link in my profile to subscribe), I deliver insights to help you reframe challenges and see things differently. This resource is precious if you're ambitious, curious, and willing to embrace change and innovation.

I'm driven by the mantra, "Work smart while working hard." I thrive in environments that still need to be completely transformed or drastically changed. I leverage my creative design thinking experiences and strategic and critical thinking to navigate uncertainty and ambiguity, always keeping the customer in mind to generate genuine and sustainable value.

Please feel free to contact me if you're interested in connecting. But please be aware that if you try to sell me something within 5 seconds of me clicking 'Accept,' you'll be promptly blocked and reported.

On a positive note...

If you're interested in collaborating, I want you to know that my initial consultations are always free. It is good to get to know new people, and that is the first thing we should do. I respect your time and business and expect the same in return. I'm the kind of person ready to take your call at 4 a.m., who will believe in you, motivate you, and repeat certain things if necessary.

So, if I sound like your kind of collaborator, let me know. My coffee machine is always ready.

Thanks for reading this far. You're awesome!

Rick Mans

Blue Colibri App - One platform for all employee needs

10 steps to choose the right HR digital solution, speaker
HR World Adria - Tech Forum, Belgrade| 2024

Internal communication in hybrid environment - who is responsible and what is the affect on employer brend
Business cafe host and moderator
Empple and Degordian MeetUp in Zagreb | 2024

Key ingredients to sucessful  internal communication and engagement
Online networking host
Empple Festival, Belgrade| 2024

30 min podcast episode, employer branding topics
Empple Festival, Belgrade| 2024

Solutions Consultant

In this role I maintain short and long-term business development plan and create business and strategic plans for growth in new markets.
Developing customized and targeted sales strategies, constantly improving sales culture and the way of selling with market analysis and research.
Understanding clients and resellers needs and offer solutions and support with emphasis on building business relationships with current and potential clients and resellers.
Onboarding and training of new joiners and reseller partners.

Business Development & Partner Program

I was resposible for conducting market research to identify prospects in given markets and actively seeking out new sales opportunities through cold emailing, networking, and social media.
Setting up meetings with potential clients and listening to their wishes and concerns, preparing appropriate presentations on products and services.
Managing data on CRM System and lead generation software. 
Participating on behave of the company in exhibitions or conferences, organizing the participation. and work cross-functionally with Sales, Marketing, Customer Success and Product teams to help drive revenue opportunities

Sales Representative

Osnovna škola "Ostrog"

Created and implemented new curriculum, monthly and daily lesson plans, lectures, tests and other assigments in warming, friendly, engaging and nurturing classroom environment where all students felt comfortable.
Graded papers, lessons and assigments, providing feedback to students and relaying information to parents or educational team when necessary.
Coordinated activities and resources within a specific area of the curriculum and supported colleagues in the delivery of this specialist area.
Successfully created and applied project in cultural heritage.

Elementary School Teacher

Building the community of HR professionals. | Helping organizations to create a workplace environment that employees will love. | Digital transformation specialist.

I’ve always been passionate about empowering people through knowledge. My career began in education, where I spent a decade shaping young minds as an Elementary School Teacher. In the classroom, I learned how to engage, inspire, and foster growth—skills that would later become invaluable in my transition to the business world.

Curiosity led me to explore beyond traditional education, diving into project management, EU funding, and organizational development. I realized that creating impactful change wasn’t just about teaching—it was about building environments where people and organizations thrive.

Today, as a Solutions Consultant at Blue Colibri, I help companies across the Adriatic region navigate HR digitalization—creating workplaces that employees love while fostering a community of forward-thinking HR professionals.

In my previous role as Business Development & Partner Program Lead, I worked on market expansion, strategic growth planning, and reseller partnerships. I learned how to decode market trends, align HR solutions with business goals, and drive real transformation for organizations.

Beyond my work, I’ve been an active speaker, moderator, and thought leader at major HR events like HR World Adria Tech Forum and Empple Festival. Whether hosting a panel or leading a discussion on internal communication or engagement, my mission remains the same: helping organizations create meaningful employee experiences.

Looking ahead, my focus is on helping HR leaders and companies leverage technology, and strategic insights to create thriving workplace environments.

As HR continues to evolve, organizations need practical solutions to enhance employee engagement, streamline internal communication, and integrate digital tools that truly support their workforce. My mission is to empower companies with the knowledge, strategies, and frameworks that help them navigate these challenges successfully.

Through thought leadership and consultancy I aim to shape the way organizations align people, processes, and technology — ensuring they make data-driven decisions that drive real business impact.

As a modern Renaissance woman, I thrive at the intersection of HR, business strategy, technology, and community building — always learning, adapting, and connecting the dots in new and unexpected ways. I believe in the power of clarity, business acumen, and value-driven solutions to bridge the gap between HR initiatives and business growth.

Let’s connect and explore how we can create workplaces that employees love—while making HR a true strategic powerhouse!

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The Battle

Rick Mans

Ana Grgantov

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