Gemeente Den Haag

Senior Kwantitatief Onderzoeker

VANAD Engage. Unlike others.

As the Manager of Insights and Innovation, I lead a team of professionals and collaborate with various departments to ensure the timely delivery of accurate management information. My role involves overseeing the implementation of customer care and business improvement projects, driving innovation and transforming the organization into an innovation leader.

Manager Insights and Innovation

Roche

I lead the development of the Customer Experience and Insights network, which consists of 130 colleagues across 50+ affiliates. Our main goal was to enhance the daily customer experience, and we achieved this by crafting and implementing a strategic roadmap to boost customer centricity across the region, resulting in increased loyalty and business growth.

To ensure continuous improvement in our customer experience initiatives, we implemented a data-driven Customer Satisfaction Measurement in 50+ countries. Additionally, we created a regional PMO, which streamlines project prioritisation and overall impact.

Through these initiatives, we converted thousands of customer pain points into positive engagement opportunities, significantly elevating the region's CSAT, NPS, and overall CX.

Sub Chapter Lead Customer Experience & Solution Delivery EMEA-LATAM

Headquartered in Basel, Switzerland, Roche is a leader in research-focused healthcare with combined strengths in pharmaceuticals and diagnostics. Roche is the world’s largest biotech company with truly differentiated medicines in different therapeutic areas like oncology, virology and inflammation. Roche is also the world leader in in-vitro diagnostics, tissue-based cancer diagnostics and a pioneer in diabetes management. Roche’s personalized healthcare strategy aims at providing medicines and diagnostic tools that enable tangible improvements in the health, quality of life and survival of patients. 

As Digital Marketing Director I am responsible for the development and implementation of the Digital Marketing strategy across the Sub Region North West (Nordics,
Benelux and Portugal).

Digital Marketing Director

Capgemini

Responsible for maintaining and enhancing Capgemini's Web platforms, building and implementing Capgemini's strategic roadmap for Web and Social Media today and for the future.

Group Head of Digital Strategy and Operations

The CTO Office is a small group of creative minds and independent thinkers, that voices Capgemini’s vision on Business & Technology Innovation. The group inspires Capgemini clients with the possibilities of technology, leading to exciting new business opportunities.

Member of the CTO Office

Enabling clients of Capgemini and Capgemini itself to be successful with Digital and to inspire them with the possibilities of today’s developments, leading to exciting new business opportunities.

Social Business Lead

Implementing third party warehousing solutions including change management for the top DHL Benelux clients such as Epson, Mexx, Samsung, GSK, HP, Nikon. Responsible for the successful migration to a new location for DHL’s biggest client (Epson, 40% of the Benelux revenue). He received, together with his team, the supplier recognition award from Epson for "outstanding performance in the Epson DC Consolidation Project and their contribution to the Epson Supply Chain"

Business Information Analyst

eMagin

During his study, he used the demand for content management systems and collaboration platforms for creating his own business together with two other students. During the existence of this company, he fulfilled the roles of consultant and delivery manager, ensuring that clients got state of the art platforms in which they could manage their content and collaborate on their content.

The municipality of The Hague, the NOC*NSF, and several sports clubs was amongst their clients, as well as multiple small and medium enterprises.

Founder

Hello, and thanks for stopping by!

The short version: I'm a catalyst for change, helping individuals and organizations navigate complex challenges. I simplify the intricate, offer fresh perspectives, and solve seemingly impossible problems with you. Keen on a virtual coffee chat? I'm always open to connecting and exploring new opportunities.

The detailed scoop:

Over the past 20 years, I've worked across multiple industries, from supply chain and finance to FMCG, public sector, aerospace, and healthcare. This diverse experience allows me to understand and address unique needs, and I'm always ready to leverage my abilities to benefit those I work with.

Through my newsletter, the "2 Minute Thought Leader" (use the link in my profile to subscribe), I deliver insights to help you reframe challenges and see things differently. This resource is precious if you're ambitious, curious, and willing to embrace change and innovation.

I'm driven by the mantra, "Work smart while working hard." I thrive in environments that still need to be completely transformed or drastically changed. I leverage my creative design thinking experiences and strategic and critical thinking to navigate uncertainty and ambiguity, always keeping the customer in mind to generate genuine and sustainable value.

Please feel free to contact me if you're interested in connecting. But please be aware that if you try to sell me something within 5 seconds of me clicking 'Accept,' you'll be promptly blocked and reported.

On a positive note...

If you're interested in collaborating, I want you to know that my initial consultations are always free. It is good to get to know new people, and that is the first thing we should do. I respect your time and business and expect the same in return. I'm the kind of person ready to take your call at 4 a.m., who will believe in you, motivate you, and repeat certain things if necessary.

So, if I sound like your kind of collaborator, let me know. My coffee machine is always ready.

Thanks for reading this far. You're awesome!

Rick Mans

In my role, I drive the digital and data strategies for Group SHE, leading the design and implementation of advanced digital & data solutions. I ensure that data is unlocked through robust governance strategies and insights to improve decision-making.

I am leading and participating in global strategies and programs that integrate digital solutions (such as Enablon) and data governance frameworks across all SHE data domains, collaborating closely with Subject Matter Experts, IT, and the wider Roche community.

As co-lead of the SHE Data Domain, I oversee >30 sub-domains and drive a community of Data Leads, managing data governance, quality, strategy, observability, and performance analysis to enable FAIR data and insights.

I am building and nurturing communities of practice and centers of excellence, fostering continuous improvement across the ecosystem. I also product-manage the enterprise EHS solution, Enablon, where I am working with global stakeholders to align SHE digital and data strategies with business goals.

In addition, I am helping teams in understanding and applying agile methodologies, accelerating the pace of digital transformation and delivery in their squads.

Senior Digital Enabler & SHE Data Domain Lead - Global Safety, Security, Health & Environment

I lead the People & Culture Data product portfolio where we are enabling Roche, Genentech, and affiliated companies to harness People & Culture data. Utilising our data mesh architecture, augmented analytics, self-serve BI and ML/AI solutions the business can leverage data for various analytical application as well as integrations to downstream solutions.

In partnership with my team and customers I craft the vision, strategies, and priorities for P&C data. I collaborate with diverse stakeholders, ensuring comprehensive company-wide data utilization in a FAIR, secure, and legal manner.

The product team comprises of ~30 experts, including Product Owners, Architects, Engineers, Developers, and Analysts. Together, we adeptly navigate decisions and strategies to create a robust product portfolio, aligning customer needs with our product vision.

Global Product Manager - People & Culture Data & Data Mesh, Integrated Informatics

Deloitte

I led Digital Transformation and People Analytics, aligning HR with technology, design thinking, LEAN, and agile methods. My aim was to elevate employee experiences and bolster P&P's reputation.

I established a People Insights team and formed a HR data governance community, fostering data-driven decision making principles.

Managed transformative projects, enhancing efficiency and savings as a ServiceNow Product Owner by integrating advanced tech for streamlined workflows.

As a Product Manager for People Insights and Analytics, I directed budgeting, forecasting, financial analysis, and operational enhancements in P&P.

I spearheaded Service Delivery Models, promoting standardization and superior experiences. Initiatives ranged from streamlined ServiceNow catalogs to exploring off/near-shoring strategies.

Managed Data Governance as a Product Manager, advocating data ownership and governance models. This emphasis on responsible data management underpinned our transformation's success.

Senior Manager,  Digital Transformation and People Analytics

I led a cross-functional team specializing in Skills, Data & Technology within People and Culture (HR) at Roche. Our collective focus centered on establishing a strategic enterprise data and technology framework to facilitate and enhance the practice of Strategic Workforce Planning.

Our efforts in Strategic Workforce Planning revolved around harnessing data and technology to proactively anticipate, predict, and swiftly adapt to the evolving skill demands, thus aligning with our overarching purpose.

In addition, I was at the helm of the Integrated Workforce Strategies Data Governance Office, which was directly aligned with the P&C Data Governance Office. This dual reporting structure underscored the pivotal role of data governance in achieving integrated workforce strategies.

Global Strategic Workforce Planning Insights, Data & Technology Lead, People & Culture (HR)

As the Global Digital Marketing Analytics & Insights lead in Advanced Analytics within Global Product Strategy, I held a key position in Business Insights within our Pharma organisation. My responsibilities encompassed managing a diverse portfolio of over 100 web channels, where I led the DevOps team and facilitated crucial business interactions.

During my tenure, I initiated and drove international initiatives dedicated to implementing robust data, measurement, and analytical strategies. These endeavors were strategically devised to enhance our understanding of the customer landscape, allowing us to consistently deliver impactful insights that enriched customer experiences.

Global Digital Data, Analytics & Insights Lead, Pharma Global Product Strategy

As the Global Digital Talent Marketing Lead in Group HR, I spearheaded the establishment of Digital Talent Marketing, collaborating with 50+ affiliates to create a global Digital Marketing function. This effort involved setting up an in-house operations team, resulting in increased output and impact while reducing costs. I crafted a targeted data and analytics strategy for competitive markets.

My role also involved dismantling country-level silos, empowering teams globally with a range of digital solutions. This strategy positioned Roche as an employer of choice, enabling effective talent engagement, attraction, and recruitment.

I acted as a "digital coach," mentoring teams and individuals to enhance their capabilities. My coaching extended cross-functionally, driving digital transformation throughout the organization and fostering enhanced digital proficiency at all levels.

Global Digital Talent Marketing Lead, Group HR

I developed innovative and immersive web experiences, digital platforms, and channels within a matrixed organization. My role entailed collaborating closely with international stakeholders across Pharma and Diagnostics organisations while overseeing agency management for External Digital Communications.

I lead the development of a corporate enterprise Content Management System (CMS) and solutions. This effort aimed to enhance our corporate web presence by unifying the user experience and establishing standardised analytical practices.

Global Digital Manager and Product Owner, Group Communications

I led cross-functional internal and external teams in the development of Roche.com's technology stack, encompassing back-end content management system (CMS), data analytics, and front-end (UX) design. I orchestrated seamless technical interfaces with internal departments including IT, Security, and Legal.

Global Digital Marketing Engineer, Group Communications

Managed, designed and operated webcast and online video portals/platforms to over 90'000  employees worldwide. My role focused on solution management, training and engineering activities.

Regional Streaming Media Manager (EMEA & APAC), Group Informatics

B360 Education Partnerships

Working with young professionals in Namibia to help them build their personal brand, training on navigating hiring processes as well as boost their confidence to find their next career step.

Co-facilitate the Career Starter Course for a small group of final year or recent NUST graduates.  Provide the students with coaching on job hunting, applications, and interviews. Provide an overview on key business skills. Offer one-to-one coaching for each student.

Mentor/Coach - Career Starter Course (Roche Philanthropic Secondment)

Apple

Ran trainings and consultations based on Apple's Professional Applications (Final Cut, Logic Pro, Aperture, iWork and iLife Packages), including sales of Apple devices

Professional Applications Trainer

University of Johannesburg

Designed and built a community project for Mathematics Outreach Program which helped educate children in rural areas of South Africa.

Freelance Engineer - Multimedia Productions and Digital Asset Management

Skylit Productions CC

Built up a multimedia solutions company focusing on video production, online education and solution development.

Small Business Owner

Data & Analytics Product Manager 🛠

With over 13 years of experience in the Pharma & Biotech industry, I am passionate about harmonizing business strategies with cutting-edge digital solutions. My journey includes managing and delivering diverse products and strategies spanning the facets of Digital, Data, Analytics & Insights applied across Digital Marketing, HR Data & Insights, Digital Communications, Pharma Marketing and most recently Safety, Security, Health, and Environmental Protection (SHE).

As a leader and enabler, I nurture team growth by creating an environment that encourages learning, leadership, and skill development. I believe in empowering experts to make decisions, adding richness to our day-to-day activities. What sets me apart is my commitment to providing guidance while allowing team members the freedom to forge their own path, steering away from traditional hierarchical approaches.

Outside the professional realm, I wear the hat of a hands-on dad to 2 energetic sons. I find joy in working in the garden, immersing myself in music, occasionally strumming the guitar, and exploring the world, soaking in the richness of diverse cultures and histories.

taplio

The Battle

Rick Mans

Ciaran Burkett

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