Gemeente Den Haag

Senior Kwantitatief Onderzoeker

VANAD Engage. Unlike others.

As the Manager of Insights and Innovation, I lead a team of professionals and collaborate with various departments to ensure the timely delivery of accurate management information. My role involves overseeing the implementation of customer care and business improvement projects, driving innovation and transforming the organization into an innovation leader.

Manager Insights and Innovation

Roche

I lead the development of the Customer Experience and Insights network, which consists of 130 colleagues across 50+ affiliates. Our main goal was to enhance the daily customer experience, and we achieved this by crafting and implementing a strategic roadmap to boost customer centricity across the region, resulting in increased loyalty and business growth.

To ensure continuous improvement in our customer experience initiatives, we implemented a data-driven Customer Satisfaction Measurement in 50+ countries. Additionally, we created a regional PMO, which streamlines project prioritisation and overall impact.

Through these initiatives, we converted thousands of customer pain points into positive engagement opportunities, significantly elevating the region's CSAT, NPS, and overall CX.

Sub Chapter Lead Customer Experience & Solution Delivery EMEA-LATAM

Headquartered in Basel, Switzerland, Roche is a leader in research-focused healthcare with combined strengths in pharmaceuticals and diagnostics. Roche is the world’s largest biotech company with truly differentiated medicines in different therapeutic areas like oncology, virology and inflammation. Roche is also the world leader in in-vitro diagnostics, tissue-based cancer diagnostics and a pioneer in diabetes management. Roche’s personalized healthcare strategy aims at providing medicines and diagnostic tools that enable tangible improvements in the health, quality of life and survival of patients. 

As Digital Marketing Director I am responsible for the development and implementation of the Digital Marketing strategy across the Sub Region North West (Nordics,
Benelux and Portugal).

Digital Marketing Director

Capgemini

Responsible for maintaining and enhancing Capgemini's Web platforms, building and implementing Capgemini's strategic roadmap for Web and Social Media today and for the future.

Group Head of Digital Strategy and Operations

The CTO Office is a small group of creative minds and independent thinkers, that voices Capgemini’s vision on Business & Technology Innovation. The group inspires Capgemini clients with the possibilities of technology, leading to exciting new business opportunities.

Member of the CTO Office

Enabling clients of Capgemini and Capgemini itself to be successful with Digital and to inspire them with the possibilities of today’s developments, leading to exciting new business opportunities.

Social Business Lead

Implementing third party warehousing solutions including change management for the top DHL Benelux clients such as Epson, Mexx, Samsung, GSK, HP, Nikon. Responsible for the successful migration to a new location for DHL’s biggest client (Epson, 40% of the Benelux revenue). He received, together with his team, the supplier recognition award from Epson for "outstanding performance in the Epson DC Consolidation Project and their contribution to the Epson Supply Chain"

Business Information Analyst

eMagin

During his study, he used the demand for content management systems and collaboration platforms for creating his own business together with two other students. During the existence of this company, he fulfilled the roles of consultant and delivery manager, ensuring that clients got state of the art platforms in which they could manage their content and collaborate on their content.

The municipality of The Hague, the NOC*NSF, and several sports clubs was amongst their clients, as well as multiple small and medium enterprises.

Founder

Hello, and thanks for stopping by!

The short version: I'm a catalyst for change, helping individuals and organizations navigate complex challenges. I simplify the intricate, offer fresh perspectives, and solve seemingly impossible problems with you. Keen on a virtual coffee chat? I'm always open to connecting and exploring new opportunities.

The detailed scoop:

Over the past 20 years, I've worked across multiple industries, from supply chain and finance to FMCG, public sector, aerospace, and healthcare. This diverse experience allows me to understand and address unique needs, and I'm always ready to leverage my abilities to benefit those I work with.

Through my newsletter, the "2 Minute Thought Leader" (use the link in my profile to subscribe), I deliver insights to help you reframe challenges and see things differently. This resource is precious if you're ambitious, curious, and willing to embrace change and innovation.

I'm driven by the mantra, "Work smart while working hard." I thrive in environments that still need to be completely transformed or drastically changed. I leverage my creative design thinking experiences and strategic and critical thinking to navigate uncertainty and ambiguity, always keeping the customer in mind to generate genuine and sustainable value.

Please feel free to contact me if you're interested in connecting. But please be aware that if you try to sell me something within 5 seconds of me clicking 'Accept,' you'll be promptly blocked and reported.

On a positive note...

If you're interested in collaborating, I want you to know that my initial consultations are always free. It is good to get to know new people, and that is the first thing we should do. I respect your time and business and expect the same in return. I'm the kind of person ready to take your call at 4 a.m., who will believe in you, motivate you, and repeat certain things if necessary.

So, if I sound like your kind of collaborator, let me know. My coffee machine is always ready.

Thanks for reading this far. You're awesome!

Rick Mans

Learning Pro 💎

𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐏𝐫𝐨 ✅ is helping organizations realize the potential of the modern workforce. Through engaging learning solutions, like
✅ Virtual Live Training
✅ Microlearning
✅ 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴
✅ Training
✅ Coaching
specifically designed to strengthen your organizational and managerial capacity, we deliver an experience that leads to results-based performance. 

By combining modern management theories with solid practical experience in people development, the consulting and training approach is application-oriented, rich in interactive methods and based on the use of modern learning technologies, like

🚀
👉our own unique, digital learning environment that allows an engaging 💠Live Virtual Training💠 experience, supported by a tech-based interactivity.

The main skills and team development projects implemented by ➡𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐏𝐫𝐨 had as objectives the development of management, leadership, sales, negotiation, customer care, project management, customer engagement, customer relationships abilities, social selling, employee advocacy, personal branding or communication.

Being in the forefront of the thought leadership landscape, Learning Pro have organized recently together with Ziarul Financiar, the main media economical outlet the first DIGITAL LEADERSHIP conference. The event has been very well received by the Romanian business community. 
Among the organizations in various industries that have given us the trust of a partnership are included National Bank of Romania, Banca Transilvania, Orange, Veneto Banca, Libra Bank, Office Depot Shared Services Center, Canada Embassy, Ceetrus Romania, Auchan, Avantgarden Immo Invest, BCR Asigurări de Viață, Signal Iduna, CRH Romania, Generali Romania, Stefanini EMEA, UiPath, Michelin Romania, Amber Studio, Brico Depot, Leroy Merlin, Continental Automotive Romania, Carrefour Romania, Allianz-Tiriac, etc.

Managing Director

🌍 How to 📌 Build Your Network and Strengthen Relationships for Social Selling with LinkedIn® and Sales Navigator 
🌍 𝗙𝗥𝗢𝗠 𝗘𝗠𝗣𝗟𝗢𝗬𝗘𝗘 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘 𝗧𝗢 𝗘𝗠𝗣𝗟𝗢𝗬𝗘𝗘 𝗖𝗔𝗥𝗜𝗡𝗚
🌍 THE CHALLENGES OF ACHIEVING A SHARED CULTURE
🌍 The Future of Work and Employee Experience

International HRD Square are regular virtual events where Global HR Practitioners are sharing their Best Practices.

👉🏻Global HR Best Practices from top brands
👉🏻High-quality content from HR Directors covering all areas of HR
👉🏻The latest insights and perspectives in HR
👉🏻Insightful key points

International Speaker 🎙️

👇 Nowadays, in the Digital age we need even more to 𝗹𝗲𝗮𝗿𝗻 𝗳𝗮𝘀𝘁, 𝘁𝗼 𝘂𝗻𝗹𝗲𝗮𝗿𝗻 𝗮𝗻𝗱 𝘁𝗼 𝗿𝗲-𝗹𝗲𝗮𝗿𝗻. How do we do this? It takes 🚀 leadership to get out our comfort zone, to understand new contexts, to clear up risks and to envision new opportunities.  

💡We can be deliver this engaging experience through almost any online communication tool like Microsoft Teams, Zoom etc.

Development of training curricula, delivery of training, consulting and coaching (see customer testimonials on website and on LinkedIn's company page)

I have delivered Sales & Social Selling customized curriculum and content creation for enterprise sales teams and client-facing relationship managers in financial services from brands such as Banca Transilvania, BCR Asigurări de Viață, Allianz-Țiriac Romania, SIGNAL IDUNA Romania, Omniasig, Veneto Banca etc.

Senior Consultant | Master Trainer

BCR/Erste Group

𝗠𝗮𝗻𝗮𝗴𝗲𝗱 𝘁𝗵𝗲 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀 𝗼𝗳 𝘁𝗵𝗲 𝗹𝗮𝗿𝗴𝗲𝘀𝘁 𝗯𝗮𝗻𝗸 𝗶𝗻 𝗥𝗼𝗺𝗮𝗻𝗶𝗮 and I have:
✅ Established in October 1st , 2005 and ran for three years 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝗰𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗲 𝘂𝗻𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆 𝗶𝗻 𝗥𝗼𝗺𝗮𝗻𝗶𝗮 - 𝗕𝗖𝗥 𝗨𝗻𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆 
✅ 𝗠𝗮𝗻𝗮𝗴𝗲𝗱 𝗮𝗹𝗹 𝘁𝗵𝗲 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀 𝗮𝗻𝗱 𝗮𝗰𝘁𝗶𝘃𝗶𝘁𝗶𝗲𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗲𝗻𝘁𝗶𝗿𝗲 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗮𝗽𝗽𝗿𝗼𝘅. 𝟭𝟯,𝟬𝟬𝟬 𝗕𝗖𝗥 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀, 𝘁𝗵𝘂𝘀 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗮 𝟱 𝗠𝗶𝗹𝗹𝗶𝗼𝗻 𝗘𝗨𝗥 / 𝘆𝗲𝗮𝗿 and at the same time actively contributing to the knowledge creation and best practices sharing across Erste Bank Group HR professionals from Central and Eastern Europe. 
✅ 	𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝘁𝗵𝗲 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝗲-𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗶𝗻 𝘁𝗵𝗲 𝗥𝗼𝗺𝗮𝗻𝗶𝗮𝗻 𝗯𝗮𝗻𝗸𝗶𝗻𝗴 𝘀𝘆𝘀𝘁𝗲𝗺 (𝗢𝗿𝗮𝗰𝗹𝗲) for which in 2005 I have received from the most prestigious Romanian financial magazine the award “for the most dynamic e-learning platform”
✅ Managed directly 17 employees of the KM Division plus 45 local trainers in a matrix manner
✅ Initiated and run a transformation project of the learning process in BCR and been heavily involved in each of the 42 transformational projects on all the processes across BCR, contributing thus to a smooth integration in the Austrian Erste Bank Group.


💡 In 2007 employee satisfaction survey administered across the entire 𝗘𝗿𝘀𝘁𝗲 𝗚𝗿𝗼𝘂𝗽 (𝟴 𝗯𝗮𝗻𝗸𝘀), 𝘁𝗵𝗲 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲 𝗱𝗶𝘃𝗶𝘀𝗶𝗼𝗻 𝗜 𝗹𝗲𝗱 𝘄𝗮𝘀 𝗼𝗳𝗳𝗲𝗿𝗶𝗻𝗴 𝘄𝗮𝘀 𝗿𝗮𝗻𝗸𝗲𝗱 👌 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝗮𝘀 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝗮𝗺𝗼𝗻𝗴 𝗮𝗹𝗹 𝘁𝗵𝗲 𝗰𝗼𝘂𝗻𝘁𝗿𝗶𝗲𝘀. 
✅ Coordinated the activity of all 3 Training Centers of BCR (Bucharest, Constanța and Brașov) in which there were trained yearly more than 7200 employees.

Executive Director, KM & Training Division

Selected Accomplishments
✅	Relationship management: business meetings with strategic large corporate clients of BCR, maintained the relationship with them and supervised that their needs are covered across the various departments of the bank

✅ Leader and organiser of a periodical “Master Club” community in BCR with young MBA, PhD and MS from BCR where myself or other colleagues made presentations on various interest themes, facilitating the exchange of their experiences, the issue of improvement proposals regarding the bank processes or services, organising competitions and team-buildings.

Financial & Banking Expert, HR Division

▶ Empowering Organizations on their Journey🚀 to being a Top Employer 🏆 by Amplifying today their Brand messages' reach and edge in an authentic way through 🌎Employee Advocacy🌍 on social media ✅

🔥 You want to Empower Your Workforce & Elevate Your Employer Brand 🚀?  You struggle with sales and nurturing customer relationships in a way that your Brand & offer is Always-On? There are LinkedIn® experts – they know what works 💡 and there are LinkedIn® Trainers – they know HOW TO SHARE the Knowledge to others. True LinkedIn® trainers have 📌Learning educational & professional background & credentials.👇

I am one of the very few like this.

Check my credentials first below in my profile.

Therefore, I deliver results🎯, not just sharing brilliant knowledge😉.

Results = people trained by me apply consistently the new knowledge & they reach their objectives.

🎯 How do I do this:
Through 

👉 Training on 💎Employee Advocacy 💎 Programs for

            ✅ Employer Branding

            ✅ Talent Attraction

            ✅ Personal Branding

👉 Training on LinkedIn Recruiter
 
            ✅ for Recruitment

👉 Training on LinkedIn Ads

            ✅ For Thought Leadership ads

👉 Training for Social Selling Programs

            ✅ Social Selling Training 

            ✅ Sales Navigator Training

👉 LinkedIn Pages

            ✅ Setting-up

            ✅ Optimization 
        
            ✅ Content development

            ✅ Administration

🧭 Which are my guiding values? 

I believe in the value of 👉 𝑯𝒖𝒎𝒂𝒏 𝑪𝒐𝒏𝒏𝒆𝒄𝒕𝒊𝒐𝒏 and I believe in the power of 💡 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 to enhance humanity, organizations and to sustain our growth as individuals.

With a solid executive background in corporate L&D combined with my entrepreneurial experience, I am in the unique position to understand the current need and challenges of HR and Learning professionals and, at the same time, to have the driver to make change possible in organizations.
I have been the initiator and led organizational transformations with impact on employee development in organizations starting from 13,000 employees to as small organizations as 60. 
The common denominator of the projects I have been involved are the results orientation and the instilling of a growth mindset.
I love to learn and to meet new people, I love travelling, as it is the ultimate LEARNING EXPERIENCE. 

Therefore, I invite you to connect so I can guide you in 🚀 Your Knowledge Journey 🚀.

I invite you to have a conversation. 

Whether or not we decide to do business together, I am confident that our call 📱 will be full of insights and actionable steps that can help you.

 You can contact me via:
👉 LinkedIn (feel free to message)
✆ +21 3360933
📧 office@learningpro.ro
☞ www.learningpro.ro

💎 LinkedIn Pro 💎

taplio

The Battle

Rick Mans

Cosmina Coman ✔

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