Gemeente Den Haag

Senior Kwantitatief Onderzoeker

VANAD Engage. Unlike others.

As the Manager of Insights and Innovation, I lead a team of professionals and collaborate with various departments to ensure the timely delivery of accurate management information. My role involves overseeing the implementation of customer care and business improvement projects, driving innovation and transforming the organization into an innovation leader.

Manager Insights and Innovation

Roche

I lead the development of the Customer Experience and Insights network, which consists of 130 colleagues across 50+ affiliates. Our main goal was to enhance the daily customer experience, and we achieved this by crafting and implementing a strategic roadmap to boost customer centricity across the region, resulting in increased loyalty and business growth.

To ensure continuous improvement in our customer experience initiatives, we implemented a data-driven Customer Satisfaction Measurement in 50+ countries. Additionally, we created a regional PMO, which streamlines project prioritisation and overall impact.

Through these initiatives, we converted thousands of customer pain points into positive engagement opportunities, significantly elevating the region's CSAT, NPS, and overall CX.

Sub Chapter Lead Customer Experience & Solution Delivery EMEA-LATAM

Headquartered in Basel, Switzerland, Roche is a leader in research-focused healthcare with combined strengths in pharmaceuticals and diagnostics. Roche is the world’s largest biotech company with truly differentiated medicines in different therapeutic areas like oncology, virology and inflammation. Roche is also the world leader in in-vitro diagnostics, tissue-based cancer diagnostics and a pioneer in diabetes management. Roche’s personalized healthcare strategy aims at providing medicines and diagnostic tools that enable tangible improvements in the health, quality of life and survival of patients. 

As Digital Marketing Director I am responsible for the development and implementation of the Digital Marketing strategy across the Sub Region North West (Nordics,
Benelux and Portugal).

Digital Marketing Director

Capgemini

Responsible for maintaining and enhancing Capgemini's Web platforms, building and implementing Capgemini's strategic roadmap for Web and Social Media today and for the future.

Group Head of Digital Strategy and Operations

The CTO Office is a small group of creative minds and independent thinkers, that voices Capgemini’s vision on Business & Technology Innovation. The group inspires Capgemini clients with the possibilities of technology, leading to exciting new business opportunities.

Member of the CTO Office

Enabling clients of Capgemini and Capgemini itself to be successful with Digital and to inspire them with the possibilities of today’s developments, leading to exciting new business opportunities.

Social Business Lead

Implementing third party warehousing solutions including change management for the top DHL Benelux clients such as Epson, Mexx, Samsung, GSK, HP, Nikon. Responsible for the successful migration to a new location for DHL’s biggest client (Epson, 40% of the Benelux revenue). He received, together with his team, the supplier recognition award from Epson for "outstanding performance in the Epson DC Consolidation Project and their contribution to the Epson Supply Chain"

Business Information Analyst

eMagin

During his study, he used the demand for content management systems and collaboration platforms for creating his own business together with two other students. During the existence of this company, he fulfilled the roles of consultant and delivery manager, ensuring that clients got state of the art platforms in which they could manage their content and collaborate on their content.

The municipality of The Hague, the NOC*NSF, and several sports clubs was amongst their clients, as well as multiple small and medium enterprises.

Founder

Hello, and thanks for stopping by!

The short version: I'm a catalyst for change, helping individuals and organizations navigate complex challenges. I simplify the intricate, offer fresh perspectives, and solve seemingly impossible problems with you. Keen on a virtual coffee chat? I'm always open to connecting and exploring new opportunities.

The detailed scoop:

Over the past 20 years, I've worked across multiple industries, from supply chain and finance to FMCG, public sector, aerospace, and healthcare. This diverse experience allows me to understand and address unique needs, and I'm always ready to leverage my abilities to benefit those I work with.

Through my newsletter, the "2 Minute Thought Leader" (use the link in my profile to subscribe), I deliver insights to help you reframe challenges and see things differently. This resource is precious if you're ambitious, curious, and willing to embrace change and innovation.

I'm driven by the mantra, "Work smart while working hard." I thrive in environments that still need to be completely transformed or drastically changed. I leverage my creative design thinking experiences and strategic and critical thinking to navigate uncertainty and ambiguity, always keeping the customer in mind to generate genuine and sustainable value.

Please feel free to contact me if you're interested in connecting. But please be aware that if you try to sell me something within 5 seconds of me clicking 'Accept,' you'll be promptly blocked and reported.

On a positive note...

If you're interested in collaborating, I want you to know that my initial consultations are always free. It is good to get to know new people, and that is the first thing we should do. I respect your time and business and expect the same in return. I'm the kind of person ready to take your call at 4 a.m., who will believe in you, motivate you, and repeat certain things if necessary.

So, if I sound like your kind of collaborator, let me know. My coffee machine is always ready.

Thanks for reading this far. You're awesome!

Rick Mans

SNGULAR

Founded in Madrid, Spain, more than 20 years ago as a developer of custom software solutions for some of the leading companies in Europe. Today, we have over 1400 professionals working throughout the United States, Europe and Latam. We provide a wide range of end-to-end technology solutions for companies in industries as diverse as health, energy, retail, and telecommunications. Despite our strong growth, we have not forgotten our roots as a startup and that, in the ever-changing world of technology services, innovation and nimbleness are the keys to our (and our clients) success.

Senior Business Manager - Digital Health

atSistemas

With more than 2.000 experts and over 28 years of experience, atSistemas delivers IT consulting, services and software development which to help organizations to be more efficient and profitable.  By combining an in depth understanding of our clients’ businesses with a high level of expertise in state of the art technologies, we take on our clients’ challenges and develop innovative solutions to address them. Founded in 1994, atSistemas has offices in Spain, Italy, Portugal, UK, Latam and USA, delivering IT architectures, systems integration, applications development and managed services. We work with more than 300 clients from all industries enabling them to transform their business and focus on what they do best.

Business Unit Director - Life Sciences

Quodem

Founded in 2004, Quodem is a company specialised in digital solutions for the Healthcare Sector. International company that provides consulting services and digital transformation solutions. With a track record of more than 15 years of experience and over 2,000 projects completed all over the world. Creativity, Specialization, Flexibility and Value are the pillars of the company, and the reason why more than 80 leading companies have chosen Quodem to take the leap into digitalization.

Sales Director - Pharma & Healthcare

International Sales Manager - Pharma & Healthcare

STEP PACK, LDA.

Collaborated with multiple companies and diverse projects across various industries, contributing expertise in digital transformation, marketing strategy, sales optimization, and business development. My role involved leading cross-functional teams to drive growth, enhance brand positioning, and develop innovative strategies to meet business objectives in rapidly evolving markets.

Consultant, Entrepreneur and Investor

Golden Wealth Management

Golden Wealth Management is the corporate brand of Golden in the financial field. Launched in the year 2000 with the establishment of Golden Assets, the largest independent asset management company in Portugal, is currently present in Oporto, Lisbon and Funchal, providing Financial Advising, Asset Management, Brokerage, Real Estate and Corporate services. Supervised by the Securities Market Commission (CMVM) and the Bank of Portugal. Golden Wealth Management oversees assets in excess of 1.3B€ on behalf of individual, institutional or corporate customers.

Business Development Manager

Abel Ribeiro da Silva, SGPS, S.A.

The Abel Ribeiro da Silva Group was born in 1963 and consists of several subsidiaries spread by many international markets (USA, Austria, Spain and Portugal). The group has businesses in "Steel Products & Building Materials Distribution", Real Estate, Trading, Healthcare & Geriatric Services, Information Technologies (IT), Environment, Renewable Energies & Biofuels and Hospitality.

Marketing Manager

Têxtil Manuel Gonçalves, SA

TMG Group is the leading textile group in Portugal, with more than 80 years of corporate history defined by value-led innovation. Exporting to more than 40 markets and managing a wide portfolio of businesses, such as textile and automotive industry, retail, wine-making and hydroelectric power.

Marketing Trainee

Graduated in Marketing with an MBA and Master in Finance. More than 20 years of experience in multinational companies, leading sales, business development, and marketing departments, with a national and international scopes. Expertise in Life Sciences, Healthcare, and Technology sectors. Leadership skills and team player. Portuguese native, Spanish bilingual, and proficient in English.

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The Battle

Rick Mans

David Castro Vidal Pinheiro

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