Gemeente Den Haag

Senior Kwantitatief Onderzoeker

VANAD Engage. Unlike others.

As the Manager of Insights and Innovation, I lead a team of professionals and collaborate with various departments to ensure the timely delivery of accurate management information. My role involves overseeing the implementation of customer care and business improvement projects, driving innovation and transforming the organization into an innovation leader.

Manager Insights and Innovation

Roche

I lead the development of the Customer Experience and Insights network, which consists of 130 colleagues across 50+ affiliates. Our main goal was to enhance the daily customer experience, and we achieved this by crafting and implementing a strategic roadmap to boost customer centricity across the region, resulting in increased loyalty and business growth.

To ensure continuous improvement in our customer experience initiatives, we implemented a data-driven Customer Satisfaction Measurement in 50+ countries. Additionally, we created a regional PMO, which streamlines project prioritisation and overall impact.

Through these initiatives, we converted thousands of customer pain points into positive engagement opportunities, significantly elevating the region's CSAT, NPS, and overall CX.

Sub Chapter Lead Customer Experience & Solution Delivery EMEA-LATAM

Headquartered in Basel, Switzerland, Roche is a leader in research-focused healthcare with combined strengths in pharmaceuticals and diagnostics. Roche is the world’s largest biotech company with truly differentiated medicines in different therapeutic areas like oncology, virology and inflammation. Roche is also the world leader in in-vitro diagnostics, tissue-based cancer diagnostics and a pioneer in diabetes management. Roche’s personalized healthcare strategy aims at providing medicines and diagnostic tools that enable tangible improvements in the health, quality of life and survival of patients. 

As Digital Marketing Director I am responsible for the development and implementation of the Digital Marketing strategy across the Sub Region North West (Nordics,
Benelux and Portugal).

Digital Marketing Director

Capgemini

Responsible for maintaining and enhancing Capgemini's Web platforms, building and implementing Capgemini's strategic roadmap for Web and Social Media today and for the future.

Group Head of Digital Strategy and Operations

The CTO Office is a small group of creative minds and independent thinkers, that voices Capgemini’s vision on Business & Technology Innovation. The group inspires Capgemini clients with the possibilities of technology, leading to exciting new business opportunities.

Member of the CTO Office

Enabling clients of Capgemini and Capgemini itself to be successful with Digital and to inspire them with the possibilities of today’s developments, leading to exciting new business opportunities.

Social Business Lead

Implementing third party warehousing solutions including change management for the top DHL Benelux clients such as Epson, Mexx, Samsung, GSK, HP, Nikon. Responsible for the successful migration to a new location for DHL’s biggest client (Epson, 40% of the Benelux revenue). He received, together with his team, the supplier recognition award from Epson for "outstanding performance in the Epson DC Consolidation Project and their contribution to the Epson Supply Chain"

Business Information Analyst

eMagin

During his study, he used the demand for content management systems and collaboration platforms for creating his own business together with two other students. During the existence of this company, he fulfilled the roles of consultant and delivery manager, ensuring that clients got state of the art platforms in which they could manage their content and collaborate on their content.

The municipality of The Hague, the NOC*NSF, and several sports clubs was amongst their clients, as well as multiple small and medium enterprises.

Founder

Hello, and thanks for stopping by!

The short version: I'm a catalyst for change, helping individuals and organizations navigate complex challenges. I simplify the intricate, offer fresh perspectives, and solve seemingly impossible problems with you. Keen on a virtual coffee chat? I'm always open to connecting and exploring new opportunities.

The detailed scoop:

Over the past 20 years, I've worked across multiple industries, from supply chain and finance to FMCG, public sector, aerospace, and healthcare. This diverse experience allows me to understand and address unique needs, and I'm always ready to leverage my abilities to benefit those I work with.

Through my newsletter, the "2 Minute Thought Leader" (use the link in my profile to subscribe), I deliver insights to help you reframe challenges and see things differently. This resource is precious if you're ambitious, curious, and willing to embrace change and innovation.

I'm driven by the mantra, "Work smart while working hard." I thrive in environments that still need to be completely transformed or drastically changed. I leverage my creative design thinking experiences and strategic and critical thinking to navigate uncertainty and ambiguity, always keeping the customer in mind to generate genuine and sustainable value.

Please feel free to contact me if you're interested in connecting. But please be aware that if you try to sell me something within 5 seconds of me clicking 'Accept,' you'll be promptly blocked and reported.

On a positive note...

If you're interested in collaborating, I want you to know that my initial consultations are always free. It is good to get to know new people, and that is the first thing we should do. I respect your time and business and expect the same in return. I'm the kind of person ready to take your call at 4 a.m., who will believe in you, motivate you, and repeat certain things if necessary.

So, if I sound like your kind of collaborator, let me know. My coffee machine is always ready.

Thanks for reading this far. You're awesome!

Rick Mans

Antal International

Managing Partner

Stichting Roparunteam 62 Lifelinerunners

Runner

Greywise Consultancy

Corporate Recruiter ai

UC Group NL

Your Supply Chain deserves better processes!

Waste of raw materials, men- and machine capacity happens too often. Too much large storage builldings stacked full of unsellable products. All working capital which cannot be used for investments. 

Urgent help is needed in the area of ​​production support, so that production is resold efficiently and so that acceptable risks can be taken. With a good plan and a solid implementation.

WHAT AM I DOING EXACTLY:
I help COO's, CEO's and Operations directors to improve their forecast, generate higher delivery reliability and increase the reliability of their planning. We advise, implement and guide to better performance of the company.

I have helped  COO's to build a strategic/tactic plan for their production/logistics organisation, challenged them to stretch the goals in the plan even further - but still realistic. Based on my experience I can advise them properly on the limits.

Managing Partner UC Group

Koninklijke Euroma BV

Customer Service Manager a.i.

Stahl Europe

Customer Service & Demand Manager a.i.

UC logistics & fulfilment

By means of co-creation UC Logistics & Fulfilment innovates it’s customers logistics service offering. UC Logistics & Fulfilment is the first cooperative logistics interim- and advisory practice in the Netherlands. UC Logistics & Fulfilment offers a network environment consisting of different logistical disciplines, with having attention for the individual. For the customers this forms a competent organization with the advantages of working with freelancers and the security of a traditional consulting practice.

Partner, Sr. Customer Service and Project Manager

Setup new departmentmental structure for Logistic Planning and for Process & Inventory Control department in the Nieuwegein DC. Develop Logistic Planning procedures + tools as well as Process Control procedures and Tools. Develop Inventory Control procedures and a working Inventory Control departmental structure. 
Develop the output of the logistic planning department as well as the control tools and the escalation communication structure for both Logistic Planning and process Control departments.

Project Manager - Work Streams Logistic Planning / Process & Inventory Control

ID Logistics

Project to support the transfer of a French customer service department to The Netherlands

Customer Service Project Manager

Logistiek Manager a.i.

My agency specialises in search and recruitment of the best talent in two distinct disciplines:
1. Supply Chain Management in production companies (FMCG / FOOD / Chemistry) 
2. Logistics, Transport and warehouse management 
Supply Chain Manager, Production Manager, Logistics- and Warehouse Manager are the roles for international organisations across all industries. Besides that I mediate for the levels above (C-level) and below (Team leader / Coordinator level) mentioned areas. 

Antal International is an organisation made up from experts in the global search and selection industry - we work with professional and managerial talent worldwide. Every day, we help businesses all around the world to find the talent that they need in order to drive their growth, profits and long-term success. Utilizing an extensive international network allows us to bring a truly unique approach to the recruitment sector. We do this in more than 140 offices, spanning over 40 countries globally.

Over the past 27 years, we have continuously improved and refined our internal processes, training and methodologies in order to reflect the business needs of our clients, and market changes in general. We firmly believe that our deep market expertise can benefit organisations that seek a knowledgeable and professional business partner, with scale and global reach.

We share information, knowledge and experience for the benefit of our colleagues, clients and candidates – and we do this better than anyone in the world. We can save you time, worry and money. Most importantly, we remove the risk of running a business that lacks the talented staff to make it succeed. Due to our scale and reach, we are equally able to deliver on one-off projects, or cater for your large-scale recruitment needs.

+316 4649 0129
jroxs@antal.com
https://www.antal.com/office/centrum

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