Gemeente Den Haag

Senior Kwantitatief Onderzoeker

VANAD Engage. Unlike others.

As the Manager of Insights and Innovation, I lead a team of professionals and collaborate with various departments to ensure the timely delivery of accurate management information. My role involves overseeing the implementation of customer care and business improvement projects, driving innovation and transforming the organization into an innovation leader.

Manager Insights and Innovation

Roche

I lead the development of the Customer Experience and Insights network, which consists of 130 colleagues across 50+ affiliates. Our main goal was to enhance the daily customer experience, and we achieved this by crafting and implementing a strategic roadmap to boost customer centricity across the region, resulting in increased loyalty and business growth.

To ensure continuous improvement in our customer experience initiatives, we implemented a data-driven Customer Satisfaction Measurement in 50+ countries. Additionally, we created a regional PMO, which streamlines project prioritisation and overall impact.

Through these initiatives, we converted thousands of customer pain points into positive engagement opportunities, significantly elevating the region's CSAT, NPS, and overall CX.

Sub Chapter Lead Customer Experience & Solution Delivery EMEA-LATAM

Headquartered in Basel, Switzerland, Roche is a leader in research-focused healthcare with combined strengths in pharmaceuticals and diagnostics. Roche is the world’s largest biotech company with truly differentiated medicines in different therapeutic areas like oncology, virology and inflammation. Roche is also the world leader in in-vitro diagnostics, tissue-based cancer diagnostics and a pioneer in diabetes management. Roche’s personalized healthcare strategy aims at providing medicines and diagnostic tools that enable tangible improvements in the health, quality of life and survival of patients. 

As Digital Marketing Director I am responsible for the development and implementation of the Digital Marketing strategy across the Sub Region North West (Nordics,
Benelux and Portugal).

Digital Marketing Director

Capgemini

Responsible for maintaining and enhancing Capgemini's Web platforms, building and implementing Capgemini's strategic roadmap for Web and Social Media today and for the future.

Group Head of Digital Strategy and Operations

The CTO Office is a small group of creative minds and independent thinkers, that voices Capgemini’s vision on Business & Technology Innovation. The group inspires Capgemini clients with the possibilities of technology, leading to exciting new business opportunities.

Member of the CTO Office

Enabling clients of Capgemini and Capgemini itself to be successful with Digital and to inspire them with the possibilities of today’s developments, leading to exciting new business opportunities.

Social Business Lead

Implementing third party warehousing solutions including change management for the top DHL Benelux clients such as Epson, Mexx, Samsung, GSK, HP, Nikon. Responsible for the successful migration to a new location for DHL’s biggest client (Epson, 40% of the Benelux revenue). He received, together with his team, the supplier recognition award from Epson for "outstanding performance in the Epson DC Consolidation Project and their contribution to the Epson Supply Chain"

Business Information Analyst

eMagin

During his study, he used the demand for content management systems and collaboration platforms for creating his own business together with two other students. During the existence of this company, he fulfilled the roles of consultant and delivery manager, ensuring that clients got state of the art platforms in which they could manage their content and collaborate on their content.

The municipality of The Hague, the NOC*NSF, and several sports clubs was amongst their clients, as well as multiple small and medium enterprises.

Founder

Hello, and thanks for stopping by!

The short version: I'm a catalyst for change, helping individuals and organizations navigate complex challenges. I simplify the intricate, offer fresh perspectives, and solve seemingly impossible problems with you. Keen on a virtual coffee chat? I'm always open to connecting and exploring new opportunities.

The detailed scoop:

Over the past 20 years, I've worked across multiple industries, from supply chain and finance to FMCG, public sector, aerospace, and healthcare. This diverse experience allows me to understand and address unique needs, and I'm always ready to leverage my abilities to benefit those I work with.

Through my newsletter, the "2 Minute Thought Leader" (use the link in my profile to subscribe), I deliver insights to help you reframe challenges and see things differently. This resource is precious if you're ambitious, curious, and willing to embrace change and innovation.

I'm driven by the mantra, "Work smart while working hard." I thrive in environments that still need to be completely transformed or drastically changed. I leverage my creative design thinking experiences and strategic and critical thinking to navigate uncertainty and ambiguity, always keeping the customer in mind to generate genuine and sustainable value.

Please feel free to contact me if you're interested in connecting. But please be aware that if you try to sell me something within 5 seconds of me clicking 'Accept,' you'll be promptly blocked and reported.

On a positive note...

If you're interested in collaborating, I want you to know that my initial consultations are always free. It is good to get to know new people, and that is the first thing we should do. I respect your time and business and expect the same in return. I'm the kind of person ready to take your call at 4 a.m., who will believe in you, motivate you, and repeat certain things if necessary.

So, if I sound like your kind of collaborator, let me know. My coffee machine is always ready.

Thanks for reading this far. You're awesome!

Rick Mans

inSymmetry International

Facilitating Peer-to-Peer Coaching Groups

Program Facilitator | Switzerland

Let Love Lead

Let Love Lead - Upgrade your OS. 
Global movement in the making, one person at the time. Letting love lead, the antidote to fear-based functioning and surviving. Deep individual transformational work to transform the collective.

1:1 and group coaching and facilitation.

Founder @LetLoveLead

People & Culture Enabling Support Specialist

Executive Assistant to Senior Leaders

Proctor Gallagher Institute

Proctor Gallagher Institute Consultant - Thinking into Results - Mentor

weight-life balance

* The Self Leadership Coach for Business Professionals
* Nutrition and Life Coaching in German, English and Dutch. 1:1 and groups.
* Combining body, mind and spirit, creating wellbeing and wellness at work.

Founder, Certified Nutritionist and Coach

ABN AMRO Bank N.V.

* Provided direct support to Chief Executive Officer and Head of Marketing & Communications in managing internal corporate and external communications, including newsletters, quarterly reports, and PowerPoint presentations.

Vice President, Senior Marketing and Communications Manager

ABN AMRO Private Banking

* Managed and led E-Commerce, online banking, global private banking, and the operations of the E-banking tool, Insight. 

* Directed the activities of a team that included 20 software developers in India, from setting priorities through project completion. 

* Achieved corporate recognition for role in collaborating with IT teams in Lugano and India in creating, developing, and implementing an international investment tool that was first introduced for international private bankers. Subsequently, it was introduced into Dutch market of more than 20,000 and is still in use today by international investors.

Vice President, Project Manager, E-Business

* Planned, created, and executed strategic marketing, branding, and distribution strategies for corporate and Third Party Funds. 

* Organized and oversaw funds training for organization. 

* Secured subject matter experts to share expertise across multiple locations.

* Developed and implemented internal communications plan including action planning concerning Sustainable Development.

Assistant Vice President, Marketing & Communications Manager,

Perfetti Van Melle

* Planned, created, and executed strategic marketing, branding, and distribution strategies for the Van Melle range of products in Latin America and Mexico.

* Organized and oversaw training and sales support for distributor and import organizations in the various countries.

Export Area Manager

* Planned, created, and executed strategic marketing, branding, advertising and distribution strategies for the Van Melle range of products in mainly Eastern Europe, Switzerland, Austria, Israel, Cyprus and the Middle East.

* Organized and oversaw training and sales support for distributor and import organizations in the various countries. 

* Packaging material development and bridge function between export managers and Van Melle's production units.

Product Manager

Have you ever felt stuck in a loop of overthinking, or lost in overwhelm, unsure how to trust yourself and take confident action?

I help leaders and professionals like you break free by reconnecting and bridging the gap between head, heart, and hands—so you can unlock your true potential and thrive.

My Philosophy:
I believe extraordinary leadership starts with self-leadership. You can only lead others when you can lead yourself. 

My coaching process helps you:

- Reconnect with your inner clarity and logic (Head)
- Tap into your emotional intelligence and purpose (Heart)
- Transform insights into confident, aligned actions (Hands)

Through this journey, you’ll build trust in yourself and lead others with authenticity and impact.

The Impact of Coaching:

Whether it’s setting boundaries, learning to say NO, overcoming limiting beliefs, or leading with purpose, my clients consistently discover:

--> Greater self-confidence and clarity
--> Deeper connections with their teams and in their personal lives and relations
--> Sustainable strategies to thrive in today's VUCA world and high-performance environments


If you’re ready to move from overthinking to confident action and unlock the leader within, let’s connect. Together, we’ll bridge where you are and where you want to be. Here are some testimonials from people who were tired of feeling stuck:

People Leader in Finance:

"Coaching with Marlies was transformative for my development. She helped fundamentally change my mindset towards work, stress, and leadership challenges. I gained clarity, made bold decisions, and now feel more confident and fulfilled in both my personal and professional life. "

IT Leader in Tech after a session:

"Fear and anxiety are big show stoppers that are so well hidden and need to be adressed from the correct angle. I apprecieted alot the session today as it suddenly brought my brain a calm and happy state where many things became feasible."

VP Global Partnering Lead Life Sciences:

"Marlies coached me in 2024 for my professional development. I experience Marlies as a highly professional and gifted coach, very much opening new perspectives and ways to think for me.
The greatest impact had me taking much more leadership in my professional work as well as in my professional development, setting the course in a very positive and solid way. This is a difference like night and day to my previous approach."

Don't wait any longer, take the first step and make an appointment for a call here https://calendly.com/marlieshazelaar/15min or send me a private message.

taplio

The Battle

Rick Mans

Marlies Hazelaar

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