I help organisations figure out what their customers actually need, then build the systems to measure and improve it.

Currently, Manager Citizen Experience at Gemeente Den Haag, but my background is all over the map: 20 years across healthcare, consulting, and public sector. I've managed teams from 3 to 130+ people in 50+ countries, and I'm still figuring out what works and what doesn't.

I write a weekly newsletter called "Don't Mind Rick" about leadership and creativity. I've swum across the IJsselmeer multiple times, which is approximately 25km. I believe the best systems are invisible—they get out of your way so you can focus on what matters.

Dutch, English, and German speaker. Direct communicator who values evidence over eloquence.

I'm genuinely interested in conversations about customer experience, measurement challenges, public-sector innovation, and why most productivity tools create more work than they solve. Let's grab coffee if any of that resonates—I mean, actual coffee or tea, not a sales pitch disguised as networking.

Rick Mans

Leadership & Performance Coach I Speaker I Guiding Leaders to balanced lifestyles and healthy work environments. Joy & Success from the Inside Out.

Mental Performance Coach | Founder of TIM This Is Me Coaching | Creator of Movement Based Mental Training | Certified Business Coach and Consultant (Mindvalley Coach, ICF Accredited) | Speaker | Author

I’m Paula Naeff, a Mental Performance Coach dedicated to helping elite athletes, pre-professional and professional dancers and entertainers, sports teams, entrepreneurs, and corporate leaders build clarity, resilience, and joy so they can thrive under pressure.

As the founder of TIM This Is Me Coaching I empower high performers worldwide. I also created Movement Based Mental Training—a unique method that blends sports psychology, mental training, and movement to unlock performance breakthroughs.

With a foundation in classical ballet and Pilates, a Certificate in Sports Psychology for Athlete Development (Barça Innovation Hub, FC Barcelona), and as a Certified Business Coach and Consultant (Mindvalley Coach, ICF Accredited), I bring a truly holistic approach to development—mind, body, and spirit.

What I deliver:

✨ Athlete Mindset – clarity, resilience & competitive edge
✨ Movement Integration – strength, precision & injury prevention
✨ Mental Performance Tools – focus, confidence under pressure & positive self-talk
✨ Workshops, Keynotes & Consulting – science-based strategies infused with joy for lasting growth

At the core of my work is this belief: true high performance grows from holistic development, resilience, and joy.

I also host Wicked Awesome Happy Hour in Basel—a monthly networking playground for connection, abundance, and inspiration.

Curious how mental training can transform your performance, leadership, or business? Let’s connect. 

#AthleteMindset #HighPerformance #MentalPerformance #HolisticDevelopment #MindBodySpirit #Joy

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