Gemeente Den Haag

Senior Kwantitatief Onderzoeker

VANAD Engage. Unlike others.

As the Manager of Insights and Innovation, I lead a team of professionals and collaborate with various departments to ensure the timely delivery of accurate management information. My role involves overseeing the implementation of customer care and business improvement projects, driving innovation and transforming the organization into an innovation leader.

Manager Insights and Innovation

Roche

I lead the development of the Customer Experience and Insights network, which consists of 130 colleagues across 50+ affiliates. Our main goal was to enhance the daily customer experience, and we achieved this by crafting and implementing a strategic roadmap to boost customer centricity across the region, resulting in increased loyalty and business growth.

To ensure continuous improvement in our customer experience initiatives, we implemented a data-driven Customer Satisfaction Measurement in 50+ countries. Additionally, we created a regional PMO, which streamlines project prioritisation and overall impact.

Through these initiatives, we converted thousands of customer pain points into positive engagement opportunities, significantly elevating the region's CSAT, NPS, and overall CX.

Sub Chapter Lead Customer Experience & Solution Delivery EMEA-LATAM

Headquartered in Basel, Switzerland, Roche is a leader in research-focused healthcare with combined strengths in pharmaceuticals and diagnostics. Roche is the world’s largest biotech company with truly differentiated medicines in different therapeutic areas like oncology, virology and inflammation. Roche is also the world leader in in-vitro diagnostics, tissue-based cancer diagnostics and a pioneer in diabetes management. Roche’s personalized healthcare strategy aims at providing medicines and diagnostic tools that enable tangible improvements in the health, quality of life and survival of patients. 

As Digital Marketing Director I am responsible for the development and implementation of the Digital Marketing strategy across the Sub Region North West (Nordics,
Benelux and Portugal).

Digital Marketing Director

Capgemini

Responsible for maintaining and enhancing Capgemini's Web platforms, building and implementing Capgemini's strategic roadmap for Web and Social Media today and for the future.

Group Head of Digital Strategy and Operations

The CTO Office is a small group of creative minds and independent thinkers, that voices Capgemini’s vision on Business & Technology Innovation. The group inspires Capgemini clients with the possibilities of technology, leading to exciting new business opportunities.

Member of the CTO Office

Enabling clients of Capgemini and Capgemini itself to be successful with Digital and to inspire them with the possibilities of today’s developments, leading to exciting new business opportunities.

Social Business Lead

Implementing third party warehousing solutions including change management for the top DHL Benelux clients such as Epson, Mexx, Samsung, GSK, HP, Nikon. Responsible for the successful migration to a new location for DHL’s biggest client (Epson, 40% of the Benelux revenue). He received, together with his team, the supplier recognition award from Epson for "outstanding performance in the Epson DC Consolidation Project and their contribution to the Epson Supply Chain"

Business Information Analyst

eMagin

During his study, he used the demand for content management systems and collaboration platforms for creating his own business together with two other students. During the existence of this company, he fulfilled the roles of consultant and delivery manager, ensuring that clients got state of the art platforms in which they could manage their content and collaborate on their content.

The municipality of The Hague, the NOC*NSF, and several sports clubs was amongst their clients, as well as multiple small and medium enterprises.

Founder

Hello, and thanks for stopping by!

The short version: I'm a catalyst for change, helping individuals and organizations navigate complex challenges. I simplify the intricate, offer fresh perspectives, and solve seemingly impossible problems with you. Keen on a virtual coffee chat? I'm always open to connecting and exploring new opportunities.

The detailed scoop:

Over the past 20 years, I've worked across multiple industries, from supply chain and finance to FMCG, public sector, aerospace, and healthcare. This diverse experience allows me to understand and address unique needs, and I'm always ready to leverage my abilities to benefit those I work with.

Through my newsletter, the "2 Minute Thought Leader" (use the link in my profile to subscribe), I deliver insights to help you reframe challenges and see things differently. This resource is precious if you're ambitious, curious, and willing to embrace change and innovation.

I'm driven by the mantra, "Work smart while working hard." I thrive in environments that still need to be completely transformed or drastically changed. I leverage my creative design thinking experiences and strategic and critical thinking to navigate uncertainty and ambiguity, always keeping the customer in mind to generate genuine and sustainable value.

Please feel free to contact me if you're interested in connecting. But please be aware that if you try to sell me something within 5 seconds of me clicking 'Accept,' you'll be promptly blocked and reported.

On a positive note...

If you're interested in collaborating, I want you to know that my initial consultations are always free. It is good to get to know new people, and that is the first thing we should do. I respect your time and business and expect the same in return. I'm the kind of person ready to take your call at 4 a.m., who will believe in you, motivate you, and repeat certain things if necessary.

So, if I sound like your kind of collaborator, let me know. My coffee machine is always ready.

Thanks for reading this far. You're awesome!

Rick Mans

Cognizant

Industry: Information Technology

Strategic ServiceNow Practice Thinker and Thought leader
ServiceNow Offering Lead CE
ServiceNow Advisory CE/Nordics
Architecting ServiceNow solutions for GUBS and various modules
Coaching and enabling teams
ServiceNow Advisory on CxO level
Point Of Value on OT/IT Convergence w/ServiceNow
Point Of Value on Integrated Sustainable Cell Battery Lifecycle using ServiceNow
Point Of Value on DORA w/ServiceNow
Point Of Value on NIS2 w/ServiceNow
Point Of Value on Smart Ship w/ServiceNow

Associate Director ServiceNow NextGen Solution Advisor Central & Southern Europe

Boehringer Ingelheim

Industry: Life Sciences

ServiceNow Consultancy / Solution Advisory

ServiceNow Solution Advisory - Cognizant Technologies

Dedalus Italia S.p.A.

Industry: Life Sciences

Advising on ServiceNow
Anchoring and orchestrating requirement workshops
Analyzing ServiceNow processes
Managing customer relationships (D365)
Analyzing and managing risks
Branding ServiceNow instance
Managing organizational change
Managing business stakeholders
Managing vendors
Managing experience and engagement (CXM / CEM)

#csm #solutioning, #challenge2solution, #translator, #pharma, #lifesciences, #healthcare

ServiceNow Solution Advisory DACH (ALPS) - Cognizant Technologies 

Industry: Life Sciences

Facilitating workshops and stakeholder meetings
Managing vendors and partners
Gathering and optimizing requirements
Advising on strategic business architecture
Partnering and managing clients
Negotiating RAM
Generating and revising SOW

#csm #solutioning, #challenge2solution, #translator, #pharma, #lifesciences, #healthcare

ServiceNow Solution Advisor - Cognizant Technologies

Booking.com

Managing interventions and stakeholders
Gathering and advising on requirements
Architecting business IT solutions
Consulting on strategic business architecture

#Customer#Success#ServiceNow #Advisory and #Strategic #Business #Architect for #Asset #Lifecycle Management, #HRSD, #Employee #Experience, #ITSM and #Law #Enforcement, #VRM

ServiceNow Customer Succes Manager - Cognizant Technologies

Nyenrode Business Universiteit

Knowledge Upscaling: MBA - Management of Business & IT - Module Business Ethics

Körber AG

Industry: Manufacturing

Managing ServiceNow platform
Participating in OneHR and GIT Finance transformation programs
Consulting on management

Responsibilities based on ServiceNow Domain:
Validating and auditing user access
Assessing and architecting platform and solution
Validating integration
Managing master data and strategy
Designing and consulting on platform and process
Complying with GDPR
Managing platform D2D (changes, projects, onboarding, migrations)
Developing dashboard and report (scheduling)

ServiceNow Platform Manager - Köber AG Deutscheland

Nyenrode Business University

• Risk & Finance
• Paper title: "The human role in Cyber Security"

Upskiling: MBA Management of Business & IT - Module Risk & Finance

Novartis

Industry: Life Sciences

• Global Information Security Risk Management a.i.

ISRM Operations Risk Manager a.i. at Novartis Basel

Infosys Consulting

Industry: Information Technology

Advising and delivering on Service Management and Transition in Europe
Managing programs
Advising as a trusted partner
Improving processes
Consulting on business management
Managing transitions (IT and Non-IT)
Delivering services
Developing SoW’s, RFI’s, RFP and solutions design and architecture

Process Improvement Lead (ServiceNow)

NxtTech Strategic Architect & Advisor | "Zero Siloed" Business Solutions | DAC | Society 5.0 | AI (GenAi / AGI / ASI) | Blockchain & Digital Assets | Prompt Engineer | OTIT | OTSOAaS | 无为

As a Strategic Technology Integration Director, I specialize in driving strategic initiatives and integrating state-of-the-art technologies to achieve organizational goals. My role as a dynamic change catalyst focuses on simplifying complex challenges, offering new perspectives, and ensuring stability in difficult scenarios. With a deep understanding of technology's transformative impact and organizational dynamics, I bridge the gap between innovation and practical business results, positioning myself as a visionary leader in technology integration and strategic problem-solving.

My mantra: "Embrace disruption, Pioneer Change and Thrive in the Evolution of Possibilities."

taplio

The Battle

Rick Mans

Shardorn Wong-A-Ton (黄) "Be Different, Be Bold, AI Ready"

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