Gemeente Den Haag

Senior Kwantitatief Onderzoeker

VANAD Engage. Unlike others.

As the Manager of Insights and Innovation, I lead a team of professionals and collaborate with various departments to ensure the timely delivery of accurate management information. My role involves overseeing the implementation of customer care and business improvement projects, driving innovation and transforming the organization into an innovation leader.

Manager Insights and Innovation

Roche

I lead the development of the Customer Experience and Insights network, which consists of 130 colleagues across 50+ affiliates. Our main goal was to enhance the daily customer experience, and we achieved this by crafting and implementing a strategic roadmap to boost customer centricity across the region, resulting in increased loyalty and business growth.

To ensure continuous improvement in our customer experience initiatives, we implemented a data-driven Customer Satisfaction Measurement in 50+ countries. Additionally, we created a regional PMO, which streamlines project prioritisation and overall impact.

Through these initiatives, we converted thousands of customer pain points into positive engagement opportunities, significantly elevating the region's CSAT, NPS, and overall CX.

Sub Chapter Lead Customer Experience & Solution Delivery EMEA-LATAM

Headquartered in Basel, Switzerland, Roche is a leader in research-focused healthcare with combined strengths in pharmaceuticals and diagnostics. Roche is the world’s largest biotech company with truly differentiated medicines in different therapeutic areas like oncology, virology and inflammation. Roche is also the world leader in in-vitro diagnostics, tissue-based cancer diagnostics and a pioneer in diabetes management. Roche’s personalized healthcare strategy aims at providing medicines and diagnostic tools that enable tangible improvements in the health, quality of life and survival of patients. 

As Digital Marketing Director I am responsible for the development and implementation of the Digital Marketing strategy across the Sub Region North West (Nordics,
Benelux and Portugal).

Digital Marketing Director

Capgemini

Responsible for maintaining and enhancing Capgemini's Web platforms, building and implementing Capgemini's strategic roadmap for Web and Social Media today and for the future.

Group Head of Digital Strategy and Operations

The CTO Office is a small group of creative minds and independent thinkers, that voices Capgemini’s vision on Business & Technology Innovation. The group inspires Capgemini clients with the possibilities of technology, leading to exciting new business opportunities.

Member of the CTO Office

Enabling clients of Capgemini and Capgemini itself to be successful with Digital and to inspire them with the possibilities of today’s developments, leading to exciting new business opportunities.

Social Business Lead

Implementing third party warehousing solutions including change management for the top DHL Benelux clients such as Epson, Mexx, Samsung, GSK, HP, Nikon. Responsible for the successful migration to a new location for DHL’s biggest client (Epson, 40% of the Benelux revenue). He received, together with his team, the supplier recognition award from Epson for "outstanding performance in the Epson DC Consolidation Project and their contribution to the Epson Supply Chain"

Business Information Analyst

eMagin

During his study, he used the demand for content management systems and collaboration platforms for creating his own business together with two other students. During the existence of this company, he fulfilled the roles of consultant and delivery manager, ensuring that clients got state of the art platforms in which they could manage their content and collaborate on their content.

The municipality of The Hague, the NOC*NSF, and several sports clubs was amongst their clients, as well as multiple small and medium enterprises.

Founder

Hello, and thanks for stopping by!

The short version: I'm a catalyst for change, helping individuals and organizations navigate complex challenges. I simplify the intricate, offer fresh perspectives, and solve seemingly impossible problems with you. Keen on a virtual coffee chat? I'm always open to connecting and exploring new opportunities.

The detailed scoop:

Over the past 20 years, I've worked across multiple industries, from supply chain and finance to FMCG, public sector, aerospace, and healthcare. This diverse experience allows me to understand and address unique needs, and I'm always ready to leverage my abilities to benefit those I work with.

Through my newsletter, the "2 Minute Thought Leader" (use the link in my profile to subscribe), I deliver insights to help you reframe challenges and see things differently. This resource is precious if you're ambitious, curious, and willing to embrace change and innovation.

I'm driven by the mantra, "Work smart while working hard." I thrive in environments that still need to be completely transformed or drastically changed. I leverage my creative design thinking experiences and strategic and critical thinking to navigate uncertainty and ambiguity, always keeping the customer in mind to generate genuine and sustainable value.

Please feel free to contact me if you're interested in connecting. But please be aware that if you try to sell me something within 5 seconds of me clicking 'Accept,' you'll be promptly blocked and reported.

On a positive note...

If you're interested in collaborating, I want you to know that my initial consultations are always free. It is good to get to know new people, and that is the first thing we should do. I respect your time and business and expect the same in return. I'm the kind of person ready to take your call at 4 a.m., who will believe in you, motivate you, and repeat certain things if necessary.

So, if I sound like your kind of collaborator, let me know. My coffee machine is always ready.

Thanks for reading this far. You're awesome!

Rick Mans

UK Business Advisors

Business Advisor

Pinky Promise

Advisor

Total Productivity Systems (TPS)

Senior Partner

Sigma Polaris

Sigma Polaris is a Digital HR software company, AI research lab, and a Diversity, Equity and Inclusion (DEI) consultancy. With a desire to change the world of work, we aim to shift how companies build, engage, retain, and utilise diverse teams in today’s workforce.

Our DEI Consultancy aims to move the DEI needle forwards through designing data-driven strategies, implementing impactful change programmes, transforming people attitudes, and preparing employees, leaders and organisations for the transition that comes with increased DEI maturity. Our approach to embedding the Power of Differences is grounded in both established and new academic research that is delivered by a knowledgeable and talented team.

Director

AmTrust Europe Limited

Responsible for building a team and implementing SOX in the International business of AmTrust International. AmTrust International is an innovative and niche insurance group of companies across Europe and the London Market forming a subsidiary of AmTrust Financial Services (AFSI, a Fortune 500 company) writing in excess of £2bn of annual gross written premium for the International business (c$8bn globally).

Head of International SOX

Blue Tungsten Consulting Ltd

I am acting as Chief Operating Officer for Temple Connect, a new mobile app start-up company, that connects people worldwide with their specific place of worship through a simple mobile interface.

I have developed all business plans from scratch and more recently, oversaw the beta launch of the app. Currently, I am focused on preparations to secure venture capital funding in September 2017.

Ernst & Young

I supported clients as a programme manager on a range of complex business-critical projects, covering transformational risk, regulatory and people change.

Achievements included being one of the Central Programme Office leaders on the world’s largest compliance implementation programme, FATCA (a $1bn Tax, Business and IT programme) over 2 years for HSBC. I led the 50 staff team across the globe that delivered tailored training to over 280k employees in over 60 countries and in 13 languages. I was recognised for overcoming the significant challenges of delivering the global FACTA programme, including gaining agreement between the global business and 7 business lines in 7 continents, through selection as a Finalist for the Management Consultancy Awards 2015.

I also developed a new Target Operating Model, Internal Audit Standards and Change Plan for HSBC’s Global Internal Audit team, approved by FSA which had initially identified operational failures, with major improvements in quality made over subsequent 2 years – as recognised by HSBC Board of Directors.

I revitalised the LBG Insurance SOX project team, work programme, standards and targets required to implement SOX compliance activities due to the integration between HBOS and Lloyds Bank Group; acknowledged by auditors as the ‘world’s fastest SOX implementation’. In addition, I was personally selected by HSBC’s HR leadership team to lead their Global Financial Crime training programme to help meet regulatory and quality requirements, with training rolled out to 150k worldwide staff within the regulatory deadline.

Another project was to restructure the Internal Advisory Learning & Development team, developing 5 new strategic learning programmes for 3000 EMEA consultants to uncover future leaders and partners.

Finally, I  acted as an Insurance Business Programme Lead for a RBS Global Regulatory Risk Review Programme, with my investigation and report setting the international standards for the programme.

Axa UK

In this role, I was in charge of integrating SOX compliance as a business as usual activity for the UK and Indian Life businesses.

I developed a robust and clear methodology to deliver changes required to embed SOX as business as usual, with the project completed successfully despite budget cuts of 40%. Furthermore, I secured an impressive 50% reduction in audit fees due to the quality and precision of the SOX compliance programme developed, which was delivered on time and in budget over 3 years.

SOX Senior Manager

Bank of Ireland / Bristol & West

I utilised strong programme management, teamworking and technical skills to significantly re-engineer Finance Day 1 Close Processes and led the Finance Process Change team, achieving praise as the only department to deliver Day 1 Close Processes by the deadline set.

Finance Consultant

Intel Corporation

I acquired a high level of flexibility and adaptability to change by rotating job roles every 18 months to sharpen skills and knowledge when working for this global company that designs and builds essential technologies for the world’s computing devices. In these roles, I managed a $1.5m budget and worked with over 60 distributors in 48 countries.

Key achievements included reducing fraud by over $1M in 3 months by introducing new audit and control processes to address price protection risks incurred within the distributor channel. Also, I trained over 300 auditors in 48 countries on conducting distributor audits in only 5 months.
 
In addition, I secured an impressive 30% YOY sales growth in Russia and Ukraine through a new review process for the distributor warehouse network, achieved by close collaboration with Sales and Marketing teams and implemented SOX 404 legislation compliance in EMEA under projected cost. This was achieved in deadline and without use of consultants or contractors; an immense achievement that led to an award from executive management.

EMEA Channel Controls Manager/EMEA Finance Controls Manager

EMEA’s Channel / Distribution business has over 60 distributors in over 48 countries with an annual revenue of ~$2bn. I am responsible for ensuring Channel Finance and RCO operate within a robust audit and controls framework and for implementing a SAP module in EMEA. With a various teams based in the UK & Russia, this role involves –
1) Co-ordinating a range of distributor audits, e.g. price protection stock counts (using Deloitte), end of quarter audits and more comprehensive Distributor on-site book audits (using KPMG). 
2) Controlling distributor price protected warehouse expansion.
3) Audit activity at product integrators. 
4) The role also encompasses internal control reviews of all Channel Finance processes and ensuring that all the SOX Controls in Operations Finance are operating effectively and provide appropriate management assurance.
5) EMEA implementation of the worldwide CRIS/CHM system which will be Intel’s Channel business system of record.

EMEA Channel Controls Manager

I’m a strategic and innovative thinker, serving as an Advisor across diverse sectors. I specialise in helping organisations clarify their vision, develop actionable strategies, and translate big objectives into operational reality.

My focus is always on creating sustainable impact, not just financial performance, but positive outcomes for people and communities. I believe business can and should be a force for good, and I’m driven to make the world a better place through the work I do.

Above all, I love engaging with diverse people. I value constructive challenge, fresh thinking, and the powerful results that come from teams who see things differently yet pull in the same direction.

I’m always open to conversations about how good governance, strategic insight, and collaborative leadership can unlock value and create lasting change.

taplio

The Battle

Rick Mans

Vikram Kamerkar

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