Helping Digital Agency Owners Operate & Grow Their Business | Founder @ FlexOps | Agency Operations & Management

Hi, I’m Ross.

I help agency owners get unstuck and grow their business.

There are 5 key areas I tackle with my clients:

1. Founder - Understand what you want for the business and your role in it
2. Clients - Retain and grow clients through exceptional service
3. People - Get the right people, in the right place, doing the right things
4. Processes - Build a system that the agency operates on
5. Pipeline - Working with more of the right clients for your agency

I’ve helped my clients go from:

- Nearly quitting their agency → Loving their leading role and keen to grow
- A dysfunctional team → Organised, aligned and autonomous
- Losing clients from bad systems → Clear processes for the team to execute
- No defined customer → Calendar full of prospects that fit his ICP

If you are an Agency Owner struggling with these problems…

Send me a DM 📥

Let’s see if I can help.

Ross Brown

Claire Carroll Coaching

🎯 Executive & Career Coach 🤝 Supporting mid-career professionals through career transitions with confidence and clarity 👤 1 to 1 In-Person, Online, Walk & Talk Coaching 👥 Group Coaching, Training and Workshops

Executive & Career Coach

Platform55

Platform55 enables companies to support working parents through implementing family-friendly policies, retaining staff who are parents and narrow the gender pay gap.
I delier group coaching to managers and team members on topics such as effective feedback, resilience and growth mindset; overcoming skills gaps, strengths & blindspots and limiting beliefs; work life balance, time management and career progressions.

Associate Coach

Supporting mid-career professionals through LHH's Outsourcing programs to land great, new roles.

Career Transition Consultant

Google

Led a regional team of video digital marketing specialists who enabled sophisticated YouTube campaigns for large Northern European customers in various industries. Career coach. Mentor to new joiners.

Regional Manager, Video Specialists, Northern Europe

Led a digital marketing sales team driving revenue growth of mid-sized Ecommerce & Lead Generation UK companies. Sales coach, career coach & mentor. Recruitment lead. Managed a team of Account Executives & Account Strategists to grow our customers' revenue, expand across categories & markets through insights, opportunity identification & recommendations across Google digital marketing platforms.

Sales Manager, Ecomm & LeadGen MidMarket UK

Sales manager leading revenue growth of the largest 15 Independent UKI digital agencies. Sales coach, career coach. Business mentor in Google Adopt a Start Up program. Managed a team of Agency Development Managers & Account Strategists to grow the agencies' existing and new SMB business portfolio through training, education, insights & recommendations across Google platforms.

Agency Lead, Independent Agencies UK

Partnered with digital media & creative agencies in NZ to deliver effective digital marketing solutions across search, display, video and mobile. Consistently hit revenue growth and product adoption targets. Developed and rolled out a media planning tool to assess the incremental impact on audience reach and campaign cost efficiencies by adding YouTube to TV campaigns. Co-ordinated and delivered agency training sessions. Brokered and managed agency investment deals.

Agency Lead, Global & Independent Agencies, New Zealand

PHD Worldwide

Key accounts: Vodafone, ANZ and BNZ
Board of Management of phd Group (Sparkphd - media, PHDIQ - digital and Spark PR & Activation).
Managed planning and buying teams and co-ordinated with digital teams to deliver integrated communications strategy and media channel planning.
Liaised closely with creative agencies to develop integrated, multi-platform communications plans.

Media Director / Board of Management

Mediaworks Ireland

Board of Management at OwensDDB Group (OwensDDB - creative; Mediaworks - media; Digitalworks - digital)
Managed planning & buying teams
New business development; PR; HR; day to day management
Key accounts: McDonald's, Trócaire; Repak Recycling.

Account Director / Board of Management

Key accounts: McDonald's, Quinn Group; Trócaire; Repak Recycling.
Communications strategy development and media channel planning.
Managing planning and buying teams.
Liaised closely with creative, digital and PR agencies to develop integrated, multi-platform communications plans.

Account Director

Key accounts: McDonald's Restaurants of Ireland, Quinn Group; Nestle; Sony; Repak Recyling; Friends First.
Implementational planning; cost negotiation; new business pitches. liasing with creative, production and digital agencies; digital media buying; media market updates and analysis.
Media buying and reporting across all six media including TV buying for an audited account.
Competitive analysis and media market monitoring.

Account Manager

The Sunday Tribune

Advertising Sales Executive

Ready to become a more confident leader?
- I’m an accredited EMCC coach supporting companies & individual clients develop management, collaboration and emotional intelligence skills
- I help leaders build high-performing & engaged teams through pragmatic training sessions grounded in psychology 
- My coaching style balances empathy and challenge to tackle fixed behaviour & thinking patterns
- A former senior people manager, business leader and sales coach, I switched careers to follow my passion in coaching, training and advising

𝐈 𝐂𝐀𝐍 𝐇𝐄𝐋𝐏 𝐂𝐎𝐌𝐏𝐀𝐍𝐈𝐄𝐒...
🔴 Develop Better People Leaders
Emotional Intelligence | Senior Stakeholder Engagement | Impactful Feedback | Thriving Team Cultures | 

🔴 Drive Business Results by Strengthening Teams
Collaboration & Decision-Making | Deliver Impact & Value | Run Effective Meetings | Understand strengths & blindspots

𝐈 𝐂𝐀𝐍 𝐇𝐄𝐋𝐏 𝐈𝐍𝐃𝐈𝐕𝐈𝐃𝐔𝐀𝐋𝐒...
🔹Become Better People Managers: 
Growth mindset | Giving & Receiving Feedback | Effective Communication | Unconscious Bias | Time Management 

🔹Be a human at work: 
Effective collaboration | Emotional intelligence | Manage conflict | Tackle imposter syndrome | Build resilience

🔹Progress or pivot in your career:
Tools & tests to establish values, strengths, motivators, blockers, and preferred ways of working to maximise fulfilment at work

𝐖𝐇𝐀𝐓 𝐏𝐄𝐎𝐏𝐋𝐄 𝐒𝐀𝐘
💡’Claire's authenticity and genuine interest in helping others set her apart from the vast majority of coaches I’ve worked with. She has an innate ability to connect with people and draw out their best qualities, creating a genuinely supportive environment for growth.’

💡‘Claire has an intriguing process that really pushed me positively to answer some difficult questions and be real to myself.’

💡‘Claire is a gifted coach who is able to quickly assess my strengths and weaknesses, and then provide me with actionable and thoughtful feedback.’


𝐖𝐇𝐀𝐓 𝐍𝐄𝐗𝐓?
👉🏼 Follow me for musings on thriving at work and work-life-parenting
👉🏼 Book a complimentary 25min call @ www.clairecarroll-coaching.com/discoverycall

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The Battle

Ross Brown

Claire Carroll

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