Helping Digital Agency Owners Operate & Grow Their Business | Founder @ FlexOps | Agency Operations & Management

Hi, I’m Ross.

I help agency owners get unstuck and grow their business.

There are 5 key areas I tackle with my clients:

1. Founder - Understand what you want for the business and your role in it
2. Clients - Retain and grow clients through exceptional service
3. People - Get the right people, in the right place, doing the right things
4. Processes - Build a system that the agency operates on
5. Pipeline - Working with more of the right clients for your agency

I’ve helped my clients go from:

- Nearly quitting their agency → Loving their leading role and keen to grow
- A dysfunctional team → Organised, aligned and autonomous
- Losing clients from bad systems → Clear processes for the team to execute
- No defined customer → Calendar full of prospects that fit his ICP

If you are an Agency Owner struggling with these problems…

Send me a DM 📥

Let’s see if I can help.

Ross Brown

Conor Madden

Amara Therapeutics

Commercial Lead

TitanHQ

Responsible for managing Sales and Customer Success teams across multiple regions as well as the development and execution of the company's commercial strategy.

Sales Director

Blue Sky Strategic Sales & Coaching

Self-employed providing Sales & Marketing consulting/advisory services to companies. Facilitated GTM planning and execution and advised on several acquisitions and joint ventures.

Consultant

LEAP leadership

Facilitated strategic business planning for client companies and provided on-going consultancy on sales and marketing strategies.

Senior Sales & Marketing Consultant

Netegrity

Single Sign-On technology, was responsible for sales in San Francisco Bay Area and North Western United States.

Area Manager

Sun Microsystems

Responsible for selling enterprise software solutions to organisations in Northern California including JavaSoftware (OEM team) and SunSoft developer tools

Account Manager

Verity

Inside sales role supporting field sales operatives in the United States. Generated leads and sold to smaller opportunities while 'laying-up' larger opportunities for field sales reps.

Inside Sales

Seasoned commercial leader and revenue strategist with a proven track record in scaling high-growth technology companies. Over the course of my career, I have successfully led global customer operations, built and scaled commercial teams, and driven multi-million-dollar revenue growth across SaaS and enterprise technology sectors.

With extensive experience in customer success, revenue operations, and commercial strategy, I specialize in:
✔️ Building and leading high-performing, cross-functional teams across sales, customer success, and partner management.
✔️ Managing large enterprise accounts, ensuring seamless global implementations and customer adoption.
✔️ Scaling organizations from early-stage growth 
✔️ Driving customer retention, upsell expansion, and sustainable revenue growth in global markets.
✔️ Implementing structured, data-driven processes and playbooks to optimize customer experience and business efficiency.

Passionate about technology, innovation, and operational excellence, I thrive in fast-scaling environments where strategic execution, customer-centricity, and growth ambition go hand in hand. Always eager to connect, collaborate, and drive meaningful impact in the industry.

Let’s connect! 🚀

taplio

The Battle

Ross Brown

Conor Madden

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