Helping Digital Agency Owners Operate & Grow Their Business | Founder @ FlexOps | Agency Operations & Management

Hi, I’m Ross.

I help agency owners get unstuck and grow their business.

There are 5 key areas I tackle with my clients:

1. Founder - Understand what you want for the business and your role in it
2. Clients - Retain and grow clients through exceptional service
3. People - Get the right people, in the right place, doing the right things
4. Processes - Build a system that the agency operates on
5. Pipeline - Working with more of the right clients for your agency

I’ve helped my clients go from:

- Nearly quitting their agency → Loving their leading role and keen to grow
- A dysfunctional team → Organised, aligned and autonomous
- Losing clients from bad systems → Clear processes for the team to execute
- No defined customer → Calendar full of prospects that fit his ICP

If you are an Agency Owner struggling with these problems…

Send me a DM 📥

Let’s see if I can help.

Ross Brown

Telephone communication is the final frontier between guests and professional vacation rental operators.

As an ex-property manager, overseeing 3000 units across the UK with 7 ops coordinators (and my twin guest-facing), we know the pain of dealing with 100+ calls a day and disjointed comms.

Presently:
- 25% of a stay’s context is lost with every call.
- Satisfaction drops due to missed follow-ups.
- Management has limited visibility to guide and train their teams.

Externally: market forces claim and censor opportunities from local STR companies.

Internally: the short-term rental sector is understaffed by design. 

The more we scale, the less we serve.

This is Tech & Hospitality's tug-of-war.
And for better or worse, it's our identity- we embrace it.
______

The last technology that is beyond their reach is mobile calls.

Voice communication -inside and out- is no longer an operational afterthought. 

It's your competitive advantage; an integral part of your sales performance and process.

Your voice channels noise into signals:
Retention & Extensions.
Upsells & Cross-sells.
Refunds & Reviews.

Yes, Voice AI is daunting and exciting.
But, most of communication is listening- and we've heard you.

• Whether you want it for your guests or your cross-functional teams.
• Or you want the benefits of integrated AI without overhauling legacy systems.

We have a solution for you.
_______________________

Our mission is to give access to professional short stays. 
The high-end vacation rental category has been the underdog for too long.

Let’s Connect.

taplio

The Battle

Ross Brown

Eliseo Palous

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