Helping Digital Agency Owners Operate & Grow Their Business | Founder @ FlexOps | Agency Operations & Management

Hi, I’m Ross.

I help agency owners get unstuck and grow their business.

There are 5 key areas I tackle with my clients:

1. Founder - Understand what you want for the business and your role in it
2. Clients - Retain and grow clients through exceptional service
3. People - Get the right people, in the right place, doing the right things
4. Processes - Build a system that the agency operates on
5. Pipeline - Working with more of the right clients for your agency

I’ve helped my clients go from:

- Nearly quitting their agency → Loving their leading role and keen to grow
- A dysfunctional team → Organised, aligned and autonomous
- Losing clients from bad systems → Clear processes for the team to execute
- No defined customer → Calendar full of prospects that fit his ICP

If you are an Agency Owner struggling with these problems…

Send me a DM 📥

Let’s see if I can help.

Ross Brown

CBRE Ireland

Graduate Surveyor Valuations

Assistant Surveyor

Cushman & Wakefield Ireland

Graduate Surveyor

Cushman & Wakefield Ireland 

P.A. to Head of Retail, Investments and Agency
Administrator for Retail & Investments Departments.

Responsibilities Include:
Diary Management
Overseas travel & booking
Event Management
Compliance (PSRA & ISO)
Pitch development
Marketing 
Client Accounts and Debtors
Budgeting & Forecasting 
Dictation

Team Support & P.A. (Retail, Investments and Head of Agency)

Douglas Newman Good

Front of house, office manager and accounts admin.

Responsibilities
Handle phone calls and customer inquiries at the front desk
Client Accounts
Market Reporting
Diary management for all staff in office
Correspondence and filing for all staff 
Media (print and web) upkeep
Paperwork Compliance for Regulator

Office Secretary

Mental Health Commission

As the front of house of the Commission I was the point of contact for all queries from patients, HSE staff, solicitors, and the public.

Responsibilities:
Customer Service and call filtering
Handling difficult calls
Event bookings
Meeting & Diary Management
Office supply management 
Cost Savings to include tendering for new business, researching cheaper methods of printing, energy saving etc
Liaising with all companies we have a service contract with
Health & Safety/Facilities upkeep
Filing

Receptionist and Office Administrator

Whitespace

Here I was responsible for the Silicon Republic brand of publications and sites in the Technology Division. 
Along with day to day selling of advertising campaigns, I worked very closely with the Editorial team deal with all the high value clients to fully promote their marketing needs.

Commercial Manager for Silicon Republic

Mediateam

Business manager for ComputerScope and Irish Computer Magazines and also Techcentral.ie

Business Development Manager

KCLR 96fm

Sales and Marketing Executive

Boyds Real Estate Alliance

PA to Director
Brochure design and media contact
Web admin
IT trainer for new software rollouts during time at Boyd's

taplio

The Battle

Ross Brown

Nikki Brooks

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