Netra Labs

As Co-Founder and Chief Revenue Officer at Netra Labs, I am at the forefront of driving innovation in the AI industry. Our mission at Netra Labs is to make AI technology accessible and beneficial for businesses of all sizes, and I am deeply committed to this cause.

My role involves strategic planning and execution, revenue growth, sales strategy, and team leadership. I work closely with our talented team to develop and refine our product offerings, with a particular focus on our digital copilot, Kait. Kait is designed to evolve with businesses, learning from every interaction and adapting to every challenge. She represents our commitment to harnessing the power of AI for any business.

I bring to this role a wealth of experience in emerging technology and digital process automation. I am passionate about driving innovation-led business transformation solutions and am excited to bring this passion to my work at Netra Labs.

I believe that AI has the potential to revolutionize the way we do business, and I am excited to be part of this journey. I look forward to connecting with like-minded professionals who share our vision for the future of AI.

Co-Founder & Chief Revenue Officer

Accelirate Inc.

The "automation world" is always changing, new technologies and methodologies coming into the space on a seemingly daily basis. 


My role as Senior Director of Emerging Technology is to first understand what problems these technologies are trying to solve, what are their unique capabilities and differentiators in the market and how can we leverage that into more value for both our clientele and partner network. 

I work with Executive Leadership from both Product & Services companies to create packaged solutions that are implemented via our Delivery team to automate "business outcomes" and most importantly, solve business problems. 

Whether it's Intelligent Document Processing, iPaas, Conversational AI, Process Mining, IRPA or any number of the new and upcoming "categories of automation", we focus solely on solving problems and we use Automation (and her underlying technologies) to do so.

Senior Director - Emerging Technology

Established the Process Discovery practice that is now comprised of 30+ Business Analysts & Process Architects who lead or assist on projects across numerous industries (BFSI, Healthcare, Oil & Energy, Retail etc..) and various Modernization technologies (iRPA, iPaas, IDP, Process Intelligence etc…). We provide our clients with detailed Modernization roadmaps & deliverables that establish a future state and provide clarity on the value to be returned to the business. 

-	Established numerous service offerings across the Modernization spectrum (Process Mining, Task Mining, iRPA etc..) that have resulted in 7 figure revenue streams for the company.

-	Led multiple enterprise modernization engagements involving C-Suite & Executive Management across numerous industries (Banking, Healthcare, Tech and Retail) that have provided millions in savings for our clients and major revenue streams for Accelirate.

-	Created a 3-phase interview model that rated candidates based on their core skills, experience, and critical thinking abilities to ensure optimal candidates we’re being filtered through the interview process.

-	Created an Employee Evaluation model that assessed our Analysts based on 10 Knowledge Areas (Process Mapping, Stakeholder Management etc..) across 4 expertise levels (Introductory, Competency etc..) to ensure each Analyst was making continuous progress during evaluations.

-	Created our Business Analysis training program that enabled all new hires to be ‘client ready’ within a month, providing them with the foundation to be a successful BA with over 50+ trained internally and many more from our clients using our LMS.

-	Created our Process Discovery methodology that enabled all Process Architects to capture the work being done in an Organization/Key Focus Area and assess the work for Modernization opportunities that align with business objectives and corporate strategy, all with minimal business disruption and few meetings.

Director - Process Discovery

Oversaw the design and development of Automation Navigator, a system of record for any Automation program that assists programs in identifying automation opportunities, provide savings info and feasibility/ease of implementation estimates along with streamlining the capturing of the ‘Current State’ of a process, all in one tool. Design and development began Q3 of 2018 and was completed by Q2 2019 before being sold in 2020 to a RPA vendor.

Product Manager - Automation Navigator

As Employee #1 of Accelirate, I helped establish our Delivery methodology and sign our “lighthouse account” resulting in millions of revenue and helped lead the COE to 100+ Automations & $10MM+ Annualized Savings in under 3 years whilst allocated to the project.

Senior Automation Engineer

Alsbridge

- Part of the original team of the Robotic Process Automation Service Line that grew to over 100+ before being acquired by ISG.
- Delivered process assessment and strategy engagements to determine the viability of RPA as a solution given the client processes and environments and quantify the impact of moving forward with automations in the workplace.
- Lead Developer for multiple Proof of Concept (POC) engagements that required a process assessment and automation development to be completed in 1-2 days and demonstrate the ability of RPA software to successfully interact with specific client applications.
- Perform in-depth analysis of client functions/business units to determine automation scope in a phased approach. Once scoped, performed in-depth analysis with the Subject Matter Expert in order to create the Process Definition Document (PDD), Solution Design Document (SDD) along with supplementary documentation (Discovery Notes, Keystroke Document, Runbook, Training Plans etc…)

Career Project Highlights:
	- Partnered with Senior Executive Team as Lead Developer for RCM provider (Healthcare) on their Payment Posting Function which led to > $1MM in projected cost savings by end of Year 1 (post-implementation) by utilizing Automation Anywhere along with customized OCR solutions.
	- Partnered with established C.O.E. as Lead Developer for Cost-Containment Provider (Healthcare) on their Direct Billing Function which led to >$250K in projected cost savings by end of Year 1 (post-implementation).
        - Spearheaded Pilot with Senior Leadership of Shared Services Group as Lead Developer for Fortune 500 Financial Services Corporation which led to >$850K in projected cost savings by end of Year 1 (post-implementation).

Consultant - Robotic Process Automation

Sutherland Global Services

Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. As one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers spanning across 5 continents. 

Sutherland's mission is to help our clients maximize their customer lifetime value and increase their competitive advantage by driving productivity/efficiency while delivering measurable results. Our focus not just being cost reduction but driving business performance improvements across multiple processes. 

Responsibilities & Achievements: 

- Trained in Robotic Process Automation using UiPath Automation software to help streamline business processes tailored to client's business needs using a LEAN Six Sigma methodology to ensure efficiency and effectiveness.

- Performed successful Proof of Concept (POC) for management consulting firm to showcase the capabilities of Robotic Process Automation as a viable solution for high-volume, highly-transactional process functions. 

- Collaborated with team to help secure Fortune 500 client by proposing plan to help streamline back-office operations by implementing a multi-faceted solution. Solution included business process redesign that included demonstration of the applicability of Robotic Process Automation software to both current business process ('As Is') and proposed solution ('To Be'). 

- Consistently collaborate with Innovation & Transformation team on solution implementation for various projects by identifying inefficient processes and creating RPA solutions based upon the BRD submitted by project manager.

Subject Matter Expert - Robotic Process Automation (Innovation & Transformation)

I am passionate about leveraging the power of AI to create value and impact for businesses of all sizes. As the Co-Founder and Chief Revenue Officer of Netra Labs, I lead the strategic planning and execution, revenue growth, sales strategy, and team leadership of our innovative AI company. Our mission is to make AI technology accessible and beneficial for businesses, and I am deeply committed to this cause.

I have more than 9 years of experience in driving digital process automation projects, building and managing high-performing teams, and supporting technology adoption across industries. I have delivered extraordinary results for internationally recognized BPO & Consulting firms, and for the last 4 years, I worked with Accelirate as their Director of Process Discovery, where I established and grew the practice to 30+ professionals and generated 7 figure revenue streams. I combine my expertise in cognitive automation, business optimization, robotic process automation, and agile methodologies to enable operational excellence and digital transformation for our clients and partners. I am always open to creative solutions and new challenges, and I look forward to connecting with you.

If you would like to connect for business purposes or looking to expand your network, I welcome and look forward to connecting with you.

Robert James Booth

rj@netralabs.ai

Key Specialties: 
Digital Process Automation, Business Optimization, Robotic Process Automation, Executive Leadership, Change Management, Agile Methodologies, Enterprise Architecture, Continuous Improvement, Digital Transformation

Robert James Booth

Rackspace Technology

Senior Director, Global Technical Operations

Director, Global Technical Support

BirdEye

BirdEye is a Customer Driven Marketing all-in-one platform built from the ground up to help businesses turn every customer into a happy customer.  

It's an Award-winning platform with PnP Hottest Startup Award and a Silver Stevie Award.  
Ranks #15 on Saas1000, the Index of the fastest growing Saas companies.
Best Software Companies: #60 in the entire world: https://hubs.ly/H0gb_Q30 
Best Small Business Software #25 Overall: https://hubs.ly/H0gb_Q40 
Best Product for Marketers #16 Overall: https://hubs.ly/H0gb_Q50 

.

Director - Technical Support and Customer Success

Amazon

Lead Amazon's Worldwide ad operations team for it's high growth online advertising business and support operations for global geographies including US, UK, Japan, Germany, France, Italy, Spain, Mexico and Canada.

• Highly analytical and strategic profile, favoring data-driven planning and decision making
• Responsible for developing and executing the plan for supporting Amazon's self-service media assets across all advertiser audiences and advertising products worldwide
• Building and leading high-performing ad operations teams across products to scale Amazon’s search and display advertising on web, mobile, and kindle devices.
• Develop Amazon’s Support and Services strategy to expand the advertising business globally.

Few accomplishments:
•	Launched support operations for France, Italy, Spain, Mexico, India and Canada.
•	Reduced Turnaround time (TAT) from 40 hour in support operations to an average of 12.6 hours TAT
•	Reducing cost of operations by driving 40.3% automation
•	Improved staff productivity by 32% by launching smart workflows and operational excellence framework
•	Integrated Voice of customer into product and support to reduce high blast escalations (from 3.2% to 1.1%)

Worldwide Leader, Support Operations

GENPACT

•	Onsite assignment as a Global Operating Leader. Held the P&L responsibility for the Banking and  Services vertical for US delivery (2014-2015)
•	Led the financial turnaround of the onsite engagement – Improved EBIT by 31 %
•	Succesfully managed seasonal volume rampups and rampdowns (1X – 4X – 1 X)

Global Operating Leader (USA onshore operations)

•	Operating Leader for an Australian Bank’s unsecured lending products
•	Credit Cards ::  Originations to approvals to Card dispatch and servicing
•	Personal Loans  :: Originations to Verifications and disbursement
•	Operating Leader for Broker and Retail Mortgage operations – UK and Australia Mortgage
•	Mortgage ::	Originations, Valuation, Initial Credit Decisioning, Document Preparation, Audit and Funds Transfer
•	Operating Leader for other retail banking products :: Custodian Services, back-end retail process for Account opening / Servicing, Data Entry, Email Servicing and Software support

Accomplishments:

•	Adding $2m/year to the bottomline of BFS (Europe and Australia) by leading the optimization of cost lever - Seat Utilization 
•	$130m /year addition to the loan books (Unsecured Personal Loans)
•	Improving customer contact rate from 45% to 75% (Credit Cards)
•	Improving Credit Card Open Rate from 72% to 90%

Onsite Transformation/Re-engineering & Business Mining Projects:  Australia, UK, USA, China and South American banks

•	Oct 2014 to May 2015 – USA ::  Onsite assignment to setup and stabilize Onshore Customer service for a new client; World’s largest tax services provider
•	2014 – Australia	::  Transformation roadmap design for an Australian major’s Mortgage lending
•	2012 - Peru, SA	:: Reengineering E2E Credit Cards effectiveness of a major bank; increasing Delivery rate from 32% to 78%
•	2012 – China	:: Reengineering in consumer banking division of a major bank in China; Reducing operating costs by 30%
•	2011 – Australia	:: QMS framework in the Business Lending arm of an Australian major to reduce headcount by 16%
•	2009,  2010 – USA :: Opportunity identification and Business Mining from one of the major US banks (Scope ~800 FTEs)
•	2008 – Australia	:: Re-engineering in Business Lending arm for an Australian major; Saving >$30m by lost fees and charges

Service Delivery Leader - (Offshore Operations)

Leading group of operations teams for Technical support

Senior Manager - Tech Support

Sutherland

•  Led a technical support team for a US technology major.   Managed a group of 5 Team Leads, 80 Techs and 12 Senior Techs
•  Worked as Team Manager for another US based PC manufacturing company.  Started and stabilized 2 projects ‘Gateway Onsite’ and ‘Gateway Credit Check’.  Responsible as a ‘single window interface’ from Sutherland India to the clients.  Handled 3 Team Leads, 64 FTEs


Experience Summary:

•  All client deliverables listed in SOW (Statement of Work) such as Response time, Customer Satisfaction, Issue resolution, Opportunity sales, Documentation rate , escalations rate , Quality scores
•  started and ramped up the service delivery team from 0 to 70.  Stabilized all the processes such as Quality monitoring, MIS, Profit Center, Staffing and scheduling.  Handled all the client communications from Sutherland India 
•  Along with operations, additional responsibility of the Transitions Queue. This was to make new hires, post the process training,  at par with the skill and level as that of the production floor and customer requirements
•  Worked in ‘Gateway Tech’ project in the capacity of Team Leader of a technical support Team of 25 Techs and 2 Group Leaders


Achievements:

•  Won 3 ‘BEST Team Lead’ Awards
•  First team to achieve continuously 100 % CSAT (Customer Satisfaction) and FCR (First Call Resolution)
•  Played a vital role in improving the Customer Satisfaction scores to 76 % and FCR scores to 60 % within first three months for the entire production floor
•  All the team members were a part of 100 % CSAT club based on the customer satisfaction scores

Team Manager Technical Support

Brigade Solutions, Inc

Brigade Corporation India Pvt. Ltd. is a fully owned subsidiary of Brigade Corporation; a San Francisco based Customer Support Company. Worked for Compaq (HP)
Experience Summary:

•	Manage a 25 member team to provide customer support via email to the end users of Compaq
•	Worked with the Research and development team to simulate errors based on the customer’s inquiry
•	Attend account specific calls with the client 
•	Implement new account delivery initiatives like rapid response system (1 hour SLA)
Achievements:
•	Promoted as a Team Leader within 9 Months of joining
•	Awarded the Best Team Lead award for Team Productivity and Quality
•	Awarded the Best Technician award for maximum productivity with required accuracy

Team Leader Technical support

23+ years of rich experience as Global Operating Executive, successful at building high-performance teams and leading service organizations with P&L.  Skilled at establishing ops excellence within culturally diverse environments, translating conceptual models into specific growth strategies, cross-skilling and planning/executing multi-faceted strategies to improve revenues and EBITDA

•	Meeting annual operating plan targets, including stretch goals.  Creating roadmap and delivering on the annual business plan including financials and strategic priorities.  Successfully increased portfolio revenue by 3X from $4m to $12m.  Reduced costs by 23%.  YOY minimum productivity of 5 - 10%.  Increased revenue by way of account mining and exploring Greenfield and Whitefield opportunities
•	Team size of 430+ ::.  Voice and back office support operations.
•	Proven experience in setting up new line of work - SOW negotiation, managing client relationship at executive levels
•	Base lining & benchmarking targets for existing business and for the new work to be transitioned.  Successfully led the opportunity identification & business transitions from an Australian Banking major to offshore location
•	Leading Onsite Reengineering and Transformational Business Improvement Projects.  A Certified Six Sigma Green Belt
•	Strong leader with motivational management style and reputation for building and retaining highly motivated teams
•	Result driven and focused with immaculate work habits, excellent man-management, time management and leadership skills

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Robert James Booth

Abhishek Agrawal ✔

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