Robyn Hatfield 📨

Adobe Marketo

Co-Leader of the Austin Marketo User Group. The purpose of our group is to provide both in-person and virtual networking for Marketing Operations professionals, build Marketing Operations and Marketo-specific skills, and promote individual growth.

Austin Marketo User Group Leader

UT Austin Boot Camps

•	Taught digital marketing to students at the University of Texas Digital Marketing Bootcamp. Topics included SEO, SEM, social media, content creation, website design, CRM, email marketing, marketing automation and more.
•	This was a part time contract position 2 nights per week and on Saturday.

Digital Marketing Instructor

Watermark

Director of Marketing Operations

Hileman Group

•	Researched and provided direction for purchase of CRM and Marketing Automation tools for healthcare companies and B2B companies in the healthcare industry.
•	Created strategic direction for Healthcare and B2B clients for email, marketing automation, and virtual events.
•	Executed marketing operations and automation campaigns
•	Integrated marketing automation platforms with different platforms including customer relationship management tools, webinar/virtual event software, event platforms and more.
•	Created marketing conversations with chatbots using Drift
•	Developed lead scoring models and executed the scoring system.
•	Developed lead routing operational programs.
•	Created attribution programs using marketing automation platforms.

Senior Strategist, Marketing Operations

Accruent

•	Received Marketer of the Year award in 2020.
•	Created customer journeys and built marketing campaigns for the life cycle of the customer. 
•	Built out complete automation and funneling using logic-based action and triggers to automate the sales process.
•	Integrated Marketo with different platforms including scheduling platforms, webinar platforms, SMS/text, and virtual event software.

Lifecycle Marketing | Marketing Operations | Marketing Automation

Follow Your Arrow Marketing

•	Responsible for end to end marketing as well as directing BDR follow up. 
•	Generated leads using offline and online marketing including networking, B2B selling, seminars, SEM, SEO, social media, social media marketing and advertising, and other digital and traditional marketing methods.
•	Created marketing strategies for clients in different industries including concierge medical practice, attorneys, financial advisors, restaurants, business coaches, consulting firms and more.  
•	Led teams of contractors for full marketing implementation including paid campaigns (Adwords and social PPC), search engine optimization (SEO), marketing operations and automation, email marketing, organic social media strategy and more.
•	Created email marketing campaigns and marketing automation for clients with different software platforms. Built out complete automation and funneling using logic-based action and triggers to automate the sales process.
•	Managed and monitored social media accounts for all types of companies.
•	Created conversational marketing with chatbots using Hubspot's chat function.
•	Created and maintained WordPress websites using the WordPress platform as well as basic HTML.

Director of Revenue

Adecco

•	Responsible for generating pipeline and revenue - successfully 6x revenue within a 3 year period
•	Created full marketing campaigns that included paid campaigns, organic social, landing pages, marketing automation, and more.
•	Sourced and recruited candidates using calling, networking, as well as a full online campaign including Google AdWords and social media ads.  We built social media channels as well as a fully automated follow up system to allow us to recruit massive volumes in a short period of time and to brand the workforce culture.
•	Managed one of the largest projects of hiring and screening candidates.  My team screened over 5000-6000 candidates every season (in a 4-month period) and interviewed, background checked and onboarded 2000-3500.

Senior Manager GTM - Marketing and Business Development

Marketing Operations | Marketo Champion | Lifecycle Marketer | Email Marketing | Marketing Automation | Author

I'm a GTM-focused marketing and revenue operations leader who drives scalable growth across B2B SaaS companies. With a deep background in marketing automation, revenue systems, and cross-functional alignment, I help organizations unlock faster pipeline creation, cleaner customer journeys, and smarter GTM strategies that drive measurable revenue impact.

Before moving into marketing and revenue leadership, I spent over a decade in sales and sales management — building pipelines, closing deals, and leading teams to outperform national rankings. I learned firsthand how smart GTM strategies, personalized marketing, and operational precision create real revenue because I used them to become one of the top-ranked salespeople in the country.

Now, I blend that frontline experience with operational scale to drive predictable, sustainable growth.

I’m also the author of the best-selling #1 ROI-Focused Email Marketing Guide — a straight-talking, data-backed playbook for marketers who care about pipeline, not just pretty templates.

- My strength? Bridging the gap between strategy and execution.
- I use data to answer the questions that actually matter. I use data insights to move the business forward.
- I build cross-functional alignment that helps big initiatives clear the finish line.
- I help teams unlock insights that lead to better decisions, stronger performance, and more revenue.

🛠️ Tools & Certs I’ve put to work

Marketo (MCE + Master Solutions Architect) | Salesforce Certified Admin | 6sense (Certified in Fundamentals of Next Gen Marketing) | LeanData | Bizible/Marketo Measure | Google Analytics | Google Ads | Paid & Organic Strategy | Email Marketing | Lifecycle Strategy | Uberflip | Slack | Teams | Confluence | You name it.

📬 robyn@robynhatfield.com
🔗 robynhatfield.com

Manager - Campaign Operations at FIS

Assistant Manager - Campaign Operations

Lead the Campaign data management team in Pune and ensure quality data is maintained in the database.

Responsibilities:

Coordinate with the Data Operations team members on a regular basis to ensure milestones, timelines and quality deliverables are met.

Establish strong communications with Data Operations team, functional leads, project managers.
Serve as the escalation point for unresolved data issues; and internal team members for resolution

Maintain all data and update management systems for various campaigns.

Supervise the response handling and assist in campaign information distribution

Assist campaign manager to deliver marketing data and provide support to all campaign planning and marketing campaigns.

Work with Project manager(s) to ensure appropriate resources are assigned to meet project deliverables

Create and/or review all data management process documents

Ensure service and quality meet agreed upon specifications per the data  standards set.

Implement proactive quality management plans across projects. 

Track teams performance and provide leadership to identify root causes of issues and implement remedial actions

Continuously look for opportunities to improve service; work with team to develop and implement plan to re-organise and drive change across data projects.

Ensure timely follow-up and resolution of compliance issues

Serve as Subject Matter Expert (SME) -Provide leadership and expertise in a specific Data Management task or technology

Train and mentor staff in Data Management expertise and Salesforce CRM tools and Marketo.

Maintain internal tracking databases and systems

Team Lead - Campaign Data Operations

SunGard Global Technology

•	Working knowledge of CMS tools like EXP and SiteCore content management applications and understand program scripts with knowledge of basic HTML.
•	Web Analytics using Site Catalyst. : tracking the functioning of the SunGard website with respect to visitor behavior. Reporting against page views, click rates, downloads and campaign performacbe and distributed to the concerned departments to improved content and display of the site pages. 
•	Creation of Blogs using Wordpres and marketing Email creation using Exact Target 
Sitecore:
•	Enterprise website and intranet portal software
•	Involved in the QA process of data display on website by working on the staging server.
•	Provided post migration  website support to clients. 
•	Troubleshooting issues such as videos not playing, forms not appearing, all content display related issues, page template and layout changes.

Highlights:
Migrated over 150 microsites from a former CMS to sitecore

Specialist - Sales Support-Salesforce/Web Content Management

Convergys India Services

Customer care office for Warranty Exchange of AT&T cell phones.

Customer Care Officer

Manager - Campaign Operations at FIS / Guest Blogger at IIM Skills

Sincere, hardworking, goal-oriented individual with a flair for achieving organizational and personal goals. Passionate about marketing and always looking to contribute meaningfully to increasing customer and prospect engagement through effective planning and execution of marketing initiatives.

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Robyn Hatfield 📨

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