Sabbatical

Working on my doctoral dissertation and spending more time with my wife and kids

Sabbatical break to work on my doctoral dissertation

ShareBuilder 401k

•	Led Sales, Marketing, Customer Service, Product, Finance, HR, Accounting, IT Infrastructure, & Facilities

•	Crafted a $200M acquisition of a competitor that has generated more than $25 million in profit

•	Drove M&A event from Capital One with an on-time closing, final price 50% under budget, & $3M in year 1 profit

•	Achieved more than 4X EBITDA/Net Income goal for fiscal 2020, 2021, 2022 & 2023

•	Grew assets at a compounded annual growth rate (CAGR) of more than 35%

•	Piloted sales increases of more than 20% annually

•	Created a customer success organization that saw FinTech SaaS renewals at a 99% rate

•	Constructed handbooks, manuals, & plan documents in house saving over $2 million at startup

•	Vetted & contracted all vendors (Insurance, HRIS, Payroll, VPN, Security, Salesforce, Five9, Jira, Meraki, etc.)

•	Oversaw modernization of all technological systems savings of more than $3 million annually while leading to greater efficiency, risk mitigation, & business continuity

•	Distilled brand partnership efforts to concentrate on affinity, ISV, strategic, and influencer efforts to dive a 12% increase in partner leads and 12 new national partner agreements

Chief Operating Officer (COO)

Capital One

•	Collaborated with 8 Director teams across 6 sites to create the rhythm of the business (ROB), resulting in improved execution alignment for 850+ associate stakeholders including Sales, Presales, Sales Operations, Partners, Marketing, Services, & Customer Success, 52% Y/Y pipeline growth, & an 11% reduction in account whitespace within 9 months

•	Directed cross-functional teams, bringing together small & mid-size (SMB) business customer data, expanding whitespace customer interaction opportunities by 30%, & driving an increase in SMB product penetration by 23%

•	Public relations media spokesperson for radio, TV, & events (SXSW, GROWCO, Dreamforce, etc.)

•	Grew revenue by 32% compounded annual growth rates (CAGR) over 8 consecutive years

•	Increased assets under management (AUM) by 35% CAGR over 8 consecutive years

•	Boosted customer acquisition by 18% CAGR over 8 consecutive years

Vice President, Business Strategy, Acquisition & Retention

•	Saved over $100M in annual spending by moving Capital One from 26 instances of Salesforce to 2 (Business & Consumer) while also increasing whitespace business customer opportunities by 47%

•	Mentored startup founders on business fundamentals, financial discipline, & the FinTech landscape as an advisor in Capital One Lab’s startup accelerator. Three advised companies generated $300 million in profit for COF

•	Delivered on aggressive sales growth of $500M & $750M Y/Y

Senior Director, Business Development & Retention

•	Led a cross-functional cohort to craft Capital One's first diversity, inclusion, & belonging mission (later DE&I)

•	Expanded external sales team to 6 regions capturing $1.5B in mid-market and enterprise accounts over 3 years resulting in $10M in new recurring annual revenue

•	Initiated business banking referral program including crafting all messaging, training, & program details to increase customer whitespace opportunities by 78%

Director, Sales & Customer Services

•	Pushed external sales team to 3 regions & captured $180M in new SMB & enterprise sales in the first 12 months
 
•	Began managing call center customer service teams, quickly solving customer issues & driving an increase in Net Promoter Score (NPS) from +11 to +42 over 12 months

•	Created a Fee Fighters superhero campaign (piggybacking on the superhero movie craze) where employers & employees could receive social badges by uploading newly legislated fee disclosure documents increasing upmarket leads by 29

Senior Manager, Sales & Customer Service

•	Initiated & led a multi-year partnership with Costco resulting in a 57% annual increase in sales

•	Established external sales role to push "upmarket” resulting in the company's first $1M, $2M, $5M, & $10M sales

•	Segmented sales roles by customer type & associate experience creating 5 sales roles & 8 customer archetypes resulting in sales gains of 13% Y/Y & increased revenue of 26%

•	Led partnership acquisition strategy (affiliate, affinity, cross-marketing, distribution, influencer, ISV, strategic, referral, & white label) resulting in 47 agreements in the first 12 months and a 27% increase in qualified leads

•	Launched a reseller program, collaborating with external firms as authorized resellers to increase product reach resulting in a sales boost of 19%

Senior Manager, Sales & Marketing

•	Refined sales process & technique to increase sales by 234% in 12 months

•	Crafted dynamic customer journeys resulting in a 94% conversion increase & a 56% gain in sales Y/Y

•	Reformed product marketing messaging & voice driving a 187% increase in leads, 119% increase in opportunity creation, & a 62% increase in sales Y/Y

Manager, Sales & Marketing

AutoNation

•	Built, optimized, & refined sales processes & engagement framework for internet sales departments across multiple regions & then nationwide, reducing engagement time from days to minutes, resulting in sales increases of 387%

•	Designed & deployed Microsoft Dynamics, Customer Relationship Management (CRM), increasing revenue by 7% & earnings by 15%

•	Led product team that evaluated paper processes for digitization, eliminated $30M in annual spending, & increased on-time financial EOM close by 26%

•	Developed positioning, messaging, & campaign materials to propel AutoNation's $21 billion revenue, including messaging, pitch decks, creative, & datasheets.

Director, Sales Process & Operations

Younger Kitchens

Founder/Owner

People Leader | COO | CRO | CEO | Creating Efficiency | Accelerating Growth & Revenue | Satisfying Customers | Change Management | GTM Strategy | Fintech | Capital One | ING | AutoNation | Founder

An inclusive hands-on executive focused on finding talented people, optimizing processes, and disrupting markets with winning strategies. This is an approach that has equaled 20 years of explosive sales growth, brand-loving customers, and huge increases in revenue and earnings. Always examining challenges with a creative entrepreneurial approach while also applying business fundamentals through a rigorous financial lens. Utilizing Organizational Change and Leadership expertise acquired through doctoral studies at the University of Southern California to achieve impactful and lasting change!

Known for:

✓ Ability to Get Things Done
    • Always Meeting Deadlines & Quota
    • Providing Targeted Problem-Solving
    • Influencing Cross-Functionally Throughout Organizations

✓ Leading Initiatives that Spark Significant Gains in: 
    • Efficiency
    • Productivity
    • Operational Effectiveness

✓ Leveraging Interpersonal Acumen & Superior Communications Skills to Establish Relationships of Trust that Drive Growth & Exceed Objectives

✓ Bringing Extensive Enterprise SaaS sales, Go-To-Market, Product Marketing, Business Development, Customer Success, Finance, Accounting, & Partnering Expertise to Ignite Transformational Growth

✓ Being an Intellectually Curious Problem-Solver who is Successful in Identifying & Overcoming Business Obstacles

✓ Creating Diverse & Inclusive Cross-Functional Cultures that Empower and Instill a Shared Vision – Aligned with Aggressive Business Objectives & Goals

✓ Managing by the Numbers by Directing the Creation of Ambitions, Concrete, & Aligned OKRs/KPIs to Create Action-Oriented Achievement

✓ Being an Excited Father, Dedicated Husband, Early Adopting Technology Enthusiast, Sports Junkie, Whiskey Connoisseur, Indulgent Epicurean, & Flawed, but Ever-Evolving Man

Specialties: Revenue Growth | Strategy | Profit Optimization | Go-To-Market Leadership | Technology Solution Innovation | Account Management | Growth Strategy | Major Project Management | Sales and Marketing | B2B | B2C | Multichannel | Executive Vision | Organizational Development | Business Turnaround | Customer Acquisition | Customer Retention | Operations | Operational Excellence | P&L | Strategic Planning | Tactical Execution | Digital Transformation | Global Go-to-Market Planning | GTM Leadership | Continuous Improvement | Customer Success Management | Process Engineering | Digital Channels | Brand Strategy | Team Building | Analytics | Business Development | Client Relations

Robert Younger

Human Design Solutions

Early on, I relied on my left brain way too much. I didn't know myself, and I let conditioning, fear, and over-sensitivity rule my life.

This led to choosing a wrong degree, starting in a wrong career, and being who I wasn't for many years.

I kept showing up in a certain way, and then blamed others for not really seeing me!
I kept feeling frustrated and angry, and didn't know why.

Gradually, I came to see that expression, creativity, empathy, inspiration, and intuition are all a big part of me, too.

I've embraced my left and right brain strengths, and worked through much of the pain, struggles, and resistance I had built up over the years.

Now, I bring everything I've learned to help others bring out their full potential and the parts of themselves they have ignored for too long.

Working with me, you'll get:
- My experience from working in different roles in four different countries
- My mindful, empathic, and intuitive attention to what's going on for you and what you need
- My analytical skills interpreting your BG5 Unique Design Blueprint (Human Design for business)

Originally from the UK, I worked in accounting before heading abroad at 26. I spent a year in Australia and then taught Business English in Japan, where I also wrote test items for their national English test company.

I moved to Canada in 2009 to live at a meditation center. Now I support the center virtually and run local classes here in Calgary. You're welcome to join the online meditation circle I co-founded in 2020 for people who want a regular meditation practice.

By living and working in mindful communities for 15 years, I've learned so much about myself and others, how teams interact, and how the shadow can wreak havoc. Human Design and BG5 came to me from a chance encounter when I challenged myself to meet a group of new people - the kind of thing I'm designed to do. It's given me a framework that brings all my skills together to help others.

Get in touch to see if we're a fit.

Chief Catalyst

Meditation Groundwork

Meditation Groundwork offers live guided meditations three nights a week. https://www.meditationgroundwork.org

Co-Founder

TCC Japan

Writing original English language test items for practice papers or private clients, to variety of English and vocabulary levels. Editing other writers' work

Writer and Editor

Clear Sky Retreat Center

Creating and editing content for website, blogs, mailings, programming, internal communications, advertising. Managing Google Ads Grant account.

Content Writer and Marketing Team Member

Attending board meetings, submitting monthly reports and annual report, heading pricing committee, producing budgets, presenting at AGM's, answering bookkeeper inquiries, providing management information and recommendations.

Treasurer

Phoenix Words

I help people build confidence in writing for their business. In particular, I encourage people to write in their authentic voice for their website and mailing list.
I am also available to write for your business including rewrites of current content, new websites, and regular blogs or bulk emails.

Blog Writing Coach, Content Writer

Society for Testing English Proficiency - Tokyo, Japan

Researching or creating appropriate topics/scenarios.
Writing to exact specifications of examiners, including articles, dialogues, 'gap' passages, questions and distracting/correct answers.
Writing articles from 70-700 words at different levels of English.
Editing other writers' work.
Extracting questions and answers from completed articles.
Proofreading completed test pamphlets.
Work involved national examinations, national radio program dialogues, and recently university entrance tests.

Content Writer

ALC Education, Inc. Global Leadership and Talent Development (GLTD)

Training adults in appropriate spoken and written English, both in groups and one-one.
Conducting intensive residential programs and weekly classes.
Training in technical writing.
Designing curriculums, choosing appropriate materials.
Detailed reporting per class, monthly, and per student at the end of each course.

Business English Instructor

Jenbro Limited, UK

Assisting Financial Director in creating annual budget.
Preparing monthly management accounts.
Reconcilations of bank accounts and cash book, supervising sales and purchase ledgers.
Transferred from paper accounts to computerised nominal ledger.
Managed, administered, and troubleshooted computer network.
Interviewing, hiring, dismissal of staff.
Created HR training induction manual.

Management Accountant

"Hey! Where's the operating manual for this bag of skin and flesh I inherited?" 🤣.

Have you ever thought, 
"What's wrong with me?"
"Why do I keep doing this to myself?"

Worse still, has part of you given up? 

Well, I'm here to tell you:
There's nothing wrong with you, and you're not broken.

🙄 Take a moment, and reread that if you need to hear it again.

You never know where the next insight, shift, or that thing you needed to hear will come.

It's a big world, ripe with insights and different perspectives, so long as we're open to them 🤯.

If any of this resonates, you may be in the right place. 



As a mindful BG5 consultant, I can offer you a view of things you've likely not experienced before.

*** In even 3 sessions, you'll almost certainly get a-ha! moments. You'll have practical insights and experience validation and healing around situations or people that may have nagged at you for years.
You'll have a strategy you can experiment with at work and at home, that will open up new ways to make decisions and interact with people and even groups of people.

****** If we go deeper, we can shed light on the places where you likely get distracted, defensive, or uncommunicative. Where you create resistance.  ✅ All important things for a leader to know.
We can analyze the dynamics with a partner and even a team of people to improve communication and productivity.


Awareness of BG5 is growing. Since 2022, the Institute's courses are now accredited with IACET for Continuing Education Units (see my Linktree), and Human Resource Professionals are joining. 

🥇 Get ahead of the curve now and learn the basics of your BG5 Design.

** Intrigued? **

Visit my Linktree below to get your FREE personal Career Design and links for courses and more.

Or just message me here with, "I want to solve my inner Wordle!"
I'll know what you mean. And I'll be impressed you read this far.

https://linktr.ee/humandesignsolutions

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The Battle

Robert Younger

Andrew Rogers ☸️

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