Sabbatical

Working on my doctoral dissertation and spending more time with my wife and kids

Sabbatical break to work on my doctoral dissertation

ShareBuilder 401k

•	Led Sales, Marketing, Customer Service, Product, Finance, HR, Accounting, IT Infrastructure, & Facilities

•	Crafted a $200M acquisition of a competitor that has generated more than $25 million in profit

•	Drove M&A event from Capital One with an on-time closing, final price 50% under budget, & $3M in year 1 profit

•	Achieved more than 4X EBITDA/Net Income goal for fiscal 2020, 2021, 2022 & 2023

•	Grew assets at a compounded annual growth rate (CAGR) of more than 35%

•	Piloted sales increases of more than 20% annually

•	Created a customer success organization that saw FinTech SaaS renewals at a 99% rate

•	Constructed handbooks, manuals, & plan documents in house saving over $2 million at startup

•	Vetted & contracted all vendors (Insurance, HRIS, Payroll, VPN, Security, Salesforce, Five9, Jira, Meraki, etc.)

•	Oversaw modernization of all technological systems savings of more than $3 million annually while leading to greater efficiency, risk mitigation, & business continuity

•	Distilled brand partnership efforts to concentrate on affinity, ISV, strategic, and influencer efforts to dive a 12% increase in partner leads and 12 new national partner agreements

Chief Operating Officer (COO)

Capital One

•	Collaborated with 8 Director teams across 6 sites to create the rhythm of the business (ROB), resulting in improved execution alignment for 850+ associate stakeholders including Sales, Presales, Sales Operations, Partners, Marketing, Services, & Customer Success, 52% Y/Y pipeline growth, & an 11% reduction in account whitespace within 9 months

•	Directed cross-functional teams, bringing together small & mid-size (SMB) business customer data, expanding whitespace customer interaction opportunities by 30%, & driving an increase in SMB product penetration by 23%

•	Public relations media spokesperson for radio, TV, & events (SXSW, GROWCO, Dreamforce, etc.)

•	Grew revenue by 32% compounded annual growth rates (CAGR) over 8 consecutive years

•	Increased assets under management (AUM) by 35% CAGR over 8 consecutive years

•	Boosted customer acquisition by 18% CAGR over 8 consecutive years

Vice President, Business Strategy, Acquisition & Retention

•	Saved over $100M in annual spending by moving Capital One from 26 instances of Salesforce to 2 (Business & Consumer) while also increasing whitespace business customer opportunities by 47%

•	Mentored startup founders on business fundamentals, financial discipline, & the FinTech landscape as an advisor in Capital One Lab’s startup accelerator. Three advised companies generated $300 million in profit for COF

•	Delivered on aggressive sales growth of $500M & $750M Y/Y

Senior Director, Business Development & Retention

•	Led a cross-functional cohort to craft Capital One's first diversity, inclusion, & belonging mission (later DE&I)

•	Expanded external sales team to 6 regions capturing $1.5B in mid-market and enterprise accounts over 3 years resulting in $10M in new recurring annual revenue

•	Initiated business banking referral program including crafting all messaging, training, & program details to increase customer whitespace opportunities by 78%

Director, Sales & Customer Services

•	Pushed external sales team to 3 regions & captured $180M in new SMB & enterprise sales in the first 12 months
 
•	Began managing call center customer service teams, quickly solving customer issues & driving an increase in Net Promoter Score (NPS) from +11 to +42 over 12 months

•	Created a Fee Fighters superhero campaign (piggybacking on the superhero movie craze) where employers & employees could receive social badges by uploading newly legislated fee disclosure documents increasing upmarket leads by 29

Senior Manager, Sales & Customer Service

•	Initiated & led a multi-year partnership with Costco resulting in a 57% annual increase in sales

•	Established external sales role to push "upmarket” resulting in the company's first $1M, $2M, $5M, & $10M sales

•	Segmented sales roles by customer type & associate experience creating 5 sales roles & 8 customer archetypes resulting in sales gains of 13% Y/Y & increased revenue of 26%

•	Led partnership acquisition strategy (affiliate, affinity, cross-marketing, distribution, influencer, ISV, strategic, referral, & white label) resulting in 47 agreements in the first 12 months and a 27% increase in qualified leads

•	Launched a reseller program, collaborating with external firms as authorized resellers to increase product reach resulting in a sales boost of 19%

Senior Manager, Sales & Marketing

•	Refined sales process & technique to increase sales by 234% in 12 months

•	Crafted dynamic customer journeys resulting in a 94% conversion increase & a 56% gain in sales Y/Y

•	Reformed product marketing messaging & voice driving a 187% increase in leads, 119% increase in opportunity creation, & a 62% increase in sales Y/Y

Manager, Sales & Marketing

AutoNation

•	Built, optimized, & refined sales processes & engagement framework for internet sales departments across multiple regions & then nationwide, reducing engagement time from days to minutes, resulting in sales increases of 387%

•	Designed & deployed Microsoft Dynamics, Customer Relationship Management (CRM), increasing revenue by 7% & earnings by 15%

•	Led product team that evaluated paper processes for digitization, eliminated $30M in annual spending, & increased on-time financial EOM close by 26%

•	Developed positioning, messaging, & campaign materials to propel AutoNation's $21 billion revenue, including messaging, pitch decks, creative, & datasheets.

Director, Sales Process & Operations

Younger Kitchens

Founder/Owner

People Leader | COO | CRO | CEO | Creating Efficiency | Accelerating Growth & Revenue | Satisfying Customers | Change Management | GTM Strategy | Fintech | Capital One | ING | AutoNation | Founder

An inclusive hands-on executive focused on finding talented people, optimizing processes, and disrupting markets with winning strategies. This is an approach that has equaled 20 years of explosive sales growth, brand-loving customers, and huge increases in revenue and earnings. Always examining challenges with a creative entrepreneurial approach while also applying business fundamentals through a rigorous financial lens. Utilizing Organizational Change and Leadership expertise acquired through doctoral studies at the University of Southern California to achieve impactful and lasting change!

Known for:

✓ Ability to Get Things Done
    • Always Meeting Deadlines & Quota
    • Providing Targeted Problem-Solving
    • Influencing Cross-Functionally Throughout Organizations

✓ Leading Initiatives that Spark Significant Gains in: 
    • Efficiency
    • Productivity
    • Operational Effectiveness

✓ Leveraging Interpersonal Acumen & Superior Communications Skills to Establish Relationships of Trust that Drive Growth & Exceed Objectives

✓ Bringing Extensive Enterprise SaaS sales, Go-To-Market, Product Marketing, Business Development, Customer Success, Finance, Accounting, & Partnering Expertise to Ignite Transformational Growth

✓ Being an Intellectually Curious Problem-Solver who is Successful in Identifying & Overcoming Business Obstacles

✓ Creating Diverse & Inclusive Cross-Functional Cultures that Empower and Instill a Shared Vision – Aligned with Aggressive Business Objectives & Goals

✓ Managing by the Numbers by Directing the Creation of Ambitions, Concrete, & Aligned OKRs/KPIs to Create Action-Oriented Achievement

✓ Being an Excited Father, Dedicated Husband, Early Adopting Technology Enthusiast, Sports Junkie, Whiskey Connoisseur, Indulgent Epicurean, & Flawed, but Ever-Evolving Man

Specialties: Revenue Growth | Strategy | Profit Optimization | Go-To-Market Leadership | Technology Solution Innovation | Account Management | Growth Strategy | Major Project Management | Sales and Marketing | B2B | B2C | Multichannel | Executive Vision | Organizational Development | Business Turnaround | Customer Acquisition | Customer Retention | Operations | Operational Excellence | P&L | Strategic Planning | Tactical Execution | Digital Transformation | Global Go-to-Market Planning | GTM Leadership | Continuous Improvement | Customer Success Management | Process Engineering | Digital Channels | Brand Strategy | Team Building | Analytics | Business Development | Client Relations

Robert Younger

Social Saturday Squad

Social Saturday Squad is a global networking community on LinkedIn built by and for professionals looking to expand their network. Membership involves participating in weekly networking events on LinkedIn.

Member

Athens - Limestone Hospital

○ Implemented donor lifecycle/best stewardship practices.

● Fostered and developed community/corporate partnerships.
○ Established new relationships with small and large businesses in
the market. 

○ Developed a customizable partnership for surrounding
businesses. (Hospital Patron, annual 10K+ investment)
● Digital/Marketing Strategy
○ Increased engagement on existing platforms 
○ Built community on Instagram & Tik Tok
○ Produced weekly Facebook Series
○ Developed Marketing Materials in Canva
○ Website Editor
○ Created Quarterly Newsletter
○ Designed Giving Tuesday & End of Year Giving

DONOR\ CLIENT RELATIONS & COMMUNITY ENGAGEMENT 

American Cancer Society

Relay For Life Events
● Distinguished Event
● Corporate Partnerships (JBS, SE Homes)
● P2P Events
○ Fundraising Team Recruitment ( 1,260 Teams Recruited)
○ Over 12K Team Members/Volunteers Recruited
○ Developed 42 Boards and Committees
○ Executed 42 Relay For Life Events
○ Developed & Executed Feeder Events (Models On Mobile,
Tablescape For A Cure, Pink Walk In the Park, NW AL Women’s
Council)
● Staff Development
○ Co-Lead for Continuous Learning
○ Fostered Team environment, with priority on the Team Goal vs.
Individual
○ Developed & Executed State Staff Retreats for 200+ attendees
○ Player/Coach Mentality
○ Created Best Practice Procedure for Recruitment, Corporate
Relationship Building & Donor Stewardship
○ Trained staff on Salesforce Event Management
● Event Management
○ Developed Event Budgets that aligned with event metrics
○ Executed on Budget guidelines
○ Created & developed timelines and benchmarks for events
○ Wrote Standard Operating Procedures for events
○ Entered & maintained all event data in Salesforce
● Marketing, Public Relations & Digital Strategy
○ Created event materials in Canva (flyers, graphics, sponsorship
packets, newsletters etc.)
○ Wrote press releases for all events
○ Increased online engagement YOY 32%
○ Developed and scaled online community with the, Better
Together, Facebook Group
○ Developed cost effective promo items, using Canva

Senior Community Development Manager

Franklin County Schools

● Development
○ Planned new P2P giving opportunities that increased giving by
32%
○ Increased Parental satisfaction and participation 53% YOY
○ Crafted opportunities for partnerships with local businesses
○ Co-wrote grants for new funding
○ Lead negotiations with Disney and KaBoom for new playground
build
● Community Engagement
○ Recruited & developed leadership boards
○ Facilitated workforce development by creating partnerships
between businesses and schools
○ Advocate for school system in gaining support from local and
state government
○ Created an opportunity for active participation for the community
through Art in the Park and the National Geographic Map Project

Director Of Development

Blue bird Red bird photography

-created concepts for photo shoots
-sourced materials for photo shoots
-implemented set design
-managed social media
-wrote copy for social media
- managed details & logistics of events

Visual Stylist & Set Designer

Southeast United Dairy Industry Association Inc. (SUDIA)

-Media Liaison
-Community Advocate
-Campaign Leader

Community Volunteer

Peebles

-Responsible for all store merchandising
-Created new looks each week
-Set floor for special events
-Styled Customers
-Maintained customer satisfaction in shopping experience
-Exceeded goals for new card holders

Visual Merchandiser and Department Manager

Kirklands

-Received & processed all freight twice weekly
-Managed inventory
-Organized & maintained inventory for easy access for store resets
-Redesigned floor sets

Receiving Associate and Visual Merchandising

Hey there, thanks for dropping by!

Curious about the intro? Let’s start with Community Builder.  Through the years I’ve discovered my valuable skill is the ability to bring a diverse group of people together and unite them in a common cause. Creating community. 

It’s this skill that led to a 15+ year career in the nonprofit community. Believing in a cause strong enough to advocate for it and unite others around it.

When I took a step back from public service in 2022 and returned to my roots on the family farm, it was community I turned to. Community I began building again around a cause I believe in.

Along the way I’ve learned to use my marketing, public relations and social media skills to build community in new ways. Creating authentic connection through online platforms. Developing programs & experiences that gather people together.

At the end of the day that’s what it’s all about.
 





Skills
Salesforce| Luminate | Blackbaund | Donor Perfect | Greater Giving | Microsoft Office | Google Analytics | Keynote Speaker/ Presenter | Peer to Peer Fundraising | Crowdfund Funding | Event Planning | Budget Planning | Donor Management | Major Gift Fundraising |Brand Creation | Community Engagement | Event Production | Community Building

If you made it this far, thank you for dropping by! 👋🏻
contact me directly @ annaed53@gmail.com📧

taplio

The Battle

Robert Younger

Anna Duncan🪩

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