Sabbatical

Working on my doctoral dissertation and spending more time with my wife and kids

Sabbatical break to work on my doctoral dissertation

ShareBuilder 401k

•	Led Sales, Marketing, Customer Service, Product, Finance, HR, Accounting, IT Infrastructure, & Facilities

•	Crafted a $200M acquisition of a competitor that has generated more than $25 million in profit

•	Drove M&A event from Capital One with an on-time closing, final price 50% under budget, & $3M in year 1 profit

•	Achieved more than 4X EBITDA/Net Income goal for fiscal 2020, 2021, 2022 & 2023

•	Grew assets at a compounded annual growth rate (CAGR) of more than 35%

•	Piloted sales increases of more than 20% annually

•	Created a customer success organization that saw FinTech SaaS renewals at a 99% rate

•	Constructed handbooks, manuals, & plan documents in house saving over $2 million at startup

•	Vetted & contracted all vendors (Insurance, HRIS, Payroll, VPN, Security, Salesforce, Five9, Jira, Meraki, etc.)

•	Oversaw modernization of all technological systems savings of more than $3 million annually while leading to greater efficiency, risk mitigation, & business continuity

•	Distilled brand partnership efforts to concentrate on affinity, ISV, strategic, and influencer efforts to dive a 12% increase in partner leads and 12 new national partner agreements

Chief Operating Officer (COO)

Capital One

•	Collaborated with 8 Director teams across 6 sites to create the rhythm of the business (ROB), resulting in improved execution alignment for 850+ associate stakeholders including Sales, Presales, Sales Operations, Partners, Marketing, Services, & Customer Success, 52% Y/Y pipeline growth, & an 11% reduction in account whitespace within 9 months

•	Directed cross-functional teams, bringing together small & mid-size (SMB) business customer data, expanding whitespace customer interaction opportunities by 30%, & driving an increase in SMB product penetration by 23%

•	Public relations media spokesperson for radio, TV, & events (SXSW, GROWCO, Dreamforce, etc.)

•	Grew revenue by 32% compounded annual growth rates (CAGR) over 8 consecutive years

•	Increased assets under management (AUM) by 35% CAGR over 8 consecutive years

•	Boosted customer acquisition by 18% CAGR over 8 consecutive years

Vice President, Business Strategy, Acquisition & Retention

•	Saved over $100M in annual spending by moving Capital One from 26 instances of Salesforce to 2 (Business & Consumer) while also increasing whitespace business customer opportunities by 47%

•	Mentored startup founders on business fundamentals, financial discipline, & the FinTech landscape as an advisor in Capital One Lab’s startup accelerator. Three advised companies generated $300 million in profit for COF

•	Delivered on aggressive sales growth of $500M & $750M Y/Y

Senior Director, Business Development & Retention

•	Led a cross-functional cohort to craft Capital One's first diversity, inclusion, & belonging mission (later DE&I)

•	Expanded external sales team to 6 regions capturing $1.5B in mid-market and enterprise accounts over 3 years resulting in $10M in new recurring annual revenue

•	Initiated business banking referral program including crafting all messaging, training, & program details to increase customer whitespace opportunities by 78%

Director, Sales & Customer Services

•	Pushed external sales team to 3 regions & captured $180M in new SMB & enterprise sales in the first 12 months
 
•	Began managing call center customer service teams, quickly solving customer issues & driving an increase in Net Promoter Score (NPS) from +11 to +42 over 12 months

•	Created a Fee Fighters superhero campaign (piggybacking on the superhero movie craze) where employers & employees could receive social badges by uploading newly legislated fee disclosure documents increasing upmarket leads by 29

Senior Manager, Sales & Customer Service

•	Initiated & led a multi-year partnership with Costco resulting in a 57% annual increase in sales

•	Established external sales role to push "upmarket” resulting in the company's first $1M, $2M, $5M, & $10M sales

•	Segmented sales roles by customer type & associate experience creating 5 sales roles & 8 customer archetypes resulting in sales gains of 13% Y/Y & increased revenue of 26%

•	Led partnership acquisition strategy (affiliate, affinity, cross-marketing, distribution, influencer, ISV, strategic, referral, & white label) resulting in 47 agreements in the first 12 months and a 27% increase in qualified leads

•	Launched a reseller program, collaborating with external firms as authorized resellers to increase product reach resulting in a sales boost of 19%

Senior Manager, Sales & Marketing

•	Refined sales process & technique to increase sales by 234% in 12 months

•	Crafted dynamic customer journeys resulting in a 94% conversion increase & a 56% gain in sales Y/Y

•	Reformed product marketing messaging & voice driving a 187% increase in leads, 119% increase in opportunity creation, & a 62% increase in sales Y/Y

Manager, Sales & Marketing

AutoNation

•	Built, optimized, & refined sales processes & engagement framework for internet sales departments across multiple regions & then nationwide, reducing engagement time from days to minutes, resulting in sales increases of 387%

•	Designed & deployed Microsoft Dynamics, Customer Relationship Management (CRM), increasing revenue by 7% & earnings by 15%

•	Led product team that evaluated paper processes for digitization, eliminated $30M in annual spending, & increased on-time financial EOM close by 26%

•	Developed positioning, messaging, & campaign materials to propel AutoNation's $21 billion revenue, including messaging, pitch decks, creative, & datasheets.

Director, Sales Process & Operations

Younger Kitchens

Founder/Owner

People Leader | COO | CRO | CEO | Creating Efficiency | Accelerating Growth & Revenue | Satisfying Customers | Change Management | GTM Strategy | Fintech | Capital One | ING | AutoNation | Founder

An inclusive hands-on executive focused on finding talented people, optimizing processes, and disrupting markets with winning strategies. This is an approach that has equaled 20 years of explosive sales growth, brand-loving customers, and huge increases in revenue and earnings. Always examining challenges with a creative entrepreneurial approach while also applying business fundamentals through a rigorous financial lens. Utilizing Organizational Change and Leadership expertise acquired through doctoral studies at the University of Southern California to achieve impactful and lasting change!

Known for:

✓ Ability to Get Things Done
    • Always Meeting Deadlines & Quota
    • Providing Targeted Problem-Solving
    • Influencing Cross-Functionally Throughout Organizations

✓ Leading Initiatives that Spark Significant Gains in: 
    • Efficiency
    • Productivity
    • Operational Effectiveness

✓ Leveraging Interpersonal Acumen & Superior Communications Skills to Establish Relationships of Trust that Drive Growth & Exceed Objectives

✓ Bringing Extensive Enterprise SaaS sales, Go-To-Market, Product Marketing, Business Development, Customer Success, Finance, Accounting, & Partnering Expertise to Ignite Transformational Growth

✓ Being an Intellectually Curious Problem-Solver who is Successful in Identifying & Overcoming Business Obstacles

✓ Creating Diverse & Inclusive Cross-Functional Cultures that Empower and Instill a Shared Vision – Aligned with Aggressive Business Objectives & Goals

✓ Managing by the Numbers by Directing the Creation of Ambitions, Concrete, & Aligned OKRs/KPIs to Create Action-Oriented Achievement

✓ Being an Excited Father, Dedicated Husband, Early Adopting Technology Enthusiast, Sports Junkie, Whiskey Connoisseur, Indulgent Epicurean, & Flawed, but Ever-Evolving Man

Specialties: Revenue Growth | Strategy | Profit Optimization | Go-To-Market Leadership | Technology Solution Innovation | Account Management | Growth Strategy | Major Project Management | Sales and Marketing | B2B | B2C | Multichannel | Executive Vision | Organizational Development | Business Turnaround | Customer Acquisition | Customer Retention | Operations | Operational Excellence | P&L | Strategic Planning | Tactical Execution | Digital Transformation | Global Go-to-Market Planning | GTM Leadership | Continuous Improvement | Customer Success Management | Process Engineering | Digital Channels | Brand Strategy | Team Building | Analytics | Business Development | Client Relations

Robert Younger

Timbren Industries

•	Directed and inspired a high-performing team responsible for planning, scheduling, budgeting, quality control, and inventory management.
•	Accelerated production by 50% through process optimization, streamlined workflows, and lean methodologies, maximizing resource utilization.
•	Decreased scrap rates by 10% using data-driven analysis, resulting in significant cost savings and improved product consistency.
•	Consistently exceeded customer expectations with a 95% on-time delivery rate, building strong customer relationships and loyalty.
•	Cultivated a positive and engaged workforce, leading to a 60% increase in employee morale and productivity.
•	Collaborated with suppliers to develop innovative materials, driving continual improvement initiatives and enhancing product quality.
•	Empowered data-driven decision-making by implementing robust data collection, analysis, and reporting systems to identify opportunities for improvement

Head - Rubber Division

Successfully managed multiple client projects across various industries, overseeing budgets, timelines, and resources while ensuring deliverables met quality standards and client expectations.

Project Manager

Ansam Electricals Inc

•	Enhanced stakeholder engagement by 30% through the optimization of communication channels and workflows spanning suppliers, leadership, operations, and customers.
•	Droved the adoption of continuous improvement methodologies, resulting in heightened productivity, efficiency, and profitability.
•	Directed project deliverables and facilitated a remarkable 50% surge in productivity within existing capacity thresholds by leveraging lean processes

Apollo Tyres Ltd

•	Led the design and development of new products from concept to launch for Americas & Europe
•	Identified market opportunities by studying the market and industry trends through participation in market surveys, customer collaboration, & competitive intelligence 
•	Led new product development meetings and collaborative team sessions with stakeholders to provide them with direction to complete projects within the desired timeframe
•	Led multinational cross-functional team on a $30 million new product launch with 40 SKUs for multi-language, multi-cultural North and South Americas and controlled the project to completion on time
•	Analyzed product gaps based on the VOC and competitive intelligence, re-engineered the system to standardize workflow and new product development procedure resulting in a 25% reduction in lead time 
•	Devised the internal controls to address the early warning reporting and product recall policy
•	Value addition and Value Engineering through teardown analysis of competitor products, idea generation based on benchmarking competitor’s design, assumed value stream, and cost position against own product. Prioritized ideas based on margin, ease of implementation, design for manufacturability 
•	Provided sales and marketing with the tools and necessary information to build collateral to support the launch of new products
•	Volunteered as R&D Financial controller during 2018-19 and implemented the concept of project-based costing. Handled annual budgets of $18M and achieved a reduction of 6% YoY
•	Assisted with the development of an in-house project management system, training, and implementation

Divisional Head - Product Development

Led or assisted the design and development of Apollo Truck Radial tires for India and Middle East
•	Performed key role for Apollo Tires to achieve the market leadership of Truck radial tires in India by improving from the fifth position to No.1 position with sales above 300k per month by 2020
•	Developed project timelines with budget and ensure projects are moving ahead according to schedule
•	Prepared QFD and product concepts, setting up of design, reliability, and quality goals. Developed design, drawings, simulation studies through supporting functions.
•	Well-rounded in ascertaining requirements of product performance and arranging for the same to achieve by design as well as performance goals 
•	Experienced in competitive intelligence, benchmarking, and continuous improvement plans
•	Proficient in the usage of pressure distribution study to optimize tire footprint
•	Collaborated with regulatory bodies to determine regulatory and testing requirements for product homologation/certification
•	Collaborated with validation team to ensure that product meets design goals
•	Encouraged and implemented a Continuous Improvement Culture and captured gains
•	Assist in Information Technology (IT) efforts, looking for areas of improvement
•	Hands on experience in application platform QuickBase and docova. Trained on usage of MS Project, MS Visio, Draft sight, AutoCAD, and Project Libre

Manager - Product Development

•	Experienced in issue and implementation of specifications/process systems, process troubleshooting, implementation of specification changes, disposition of non-conforming materials.
•	Modifications in equipment, process flow, working practices, consumables, etc. for controlling & reducing conversion cost per unit produced.
•	Implementing techniques for cycle time/cost reduction, entailing identification of opportunities, analysis of data, conducting tests, cost-benefit analysis, and implementation
•	Implement cost and product adjustment reduction activities. Executed process control activities like sample audits, FPRC, and audit of PRT items. 
•	Assisted with quality-related issues. Ensured customer complaints/ quality escapes are closed. Devised and implemented corrective actions
•	Led or assisted with internal processes: PFD, PFMEA, Control Plans, and Work Instruction
•	Prepared Budget, trained and worked on MM, PP, QM & PM modules of SAP R/3
•	Provided technical direction to all manufacturing personnel encompassing personnel administration, resolution of technical problems, development/approval of in-house training, etc.

Associate Manager - Plant Technology

Underwent training in all areas of tire manufacturing. Completed projects on improving the mixing efficiency. Supported the implementation of SAP in Plant Technology

Project Trainee

Over 20 years of experience in Projects Management, Operations Management, Product Development, Continuous Improvement and Product Lifecycle Management.
🛡️	Project Management Professional (PMP)® with university Master’s and bachelor’s degrees in engineering
•	Managed $2M annual budget, collaborating with Marketing, R&D, QA, Manufacturing, Customer service, Supply chain, Sales, and other stakeholders to complete projects within scope, budget, and schedule.
•	Experienced in leading projects in multi-cultural environments across North & South Americas, Europe, Middle East, and India. 
•	Achieved profitable organic growth by improving productivity and effectiveness of the product development system (21%-44% development cost reduction) and by working directly to create higher-value and customer-centric products (10%-20% margin uplift, 25% revenue increase)
•	Proficient in creating long-term and short-term product and technology roadmaps and managing multiple projects at various stages of development.
•	Achieved measurable improvements by defining, designing, and implementing continuous improvement programs using applicable methodology and analytics, implemented lean methodologies in the product development process effectively reducing workload by 50%
•	Advanced skills for product development including DFMEA, QFD, DVP&R, DFSS, and PPAP  
•	An astute leader & collaborator effectively engaging the team in optimizing their performance levels and has excellent analytical, organizational & people skills.

taplio

The Battle

Robert Younger

Arun Paul, PMP®

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