Sabbatical

Working on my doctoral dissertation and spending more time with my wife and kids

Sabbatical break to work on my doctoral dissertation

ShareBuilder 401k

•	Led Sales, Marketing, Customer Service, Product, Finance, HR, Accounting, IT Infrastructure, & Facilities

•	Crafted a $200M acquisition of a competitor that has generated more than $25 million in profit

•	Drove M&A event from Capital One with an on-time closing, final price 50% under budget, & $3M in year 1 profit

•	Achieved more than 4X EBITDA/Net Income goal for fiscal 2020, 2021, 2022 & 2023

•	Grew assets at a compounded annual growth rate (CAGR) of more than 35%

•	Piloted sales increases of more than 20% annually

•	Created a customer success organization that saw FinTech SaaS renewals at a 99% rate

•	Constructed handbooks, manuals, & plan documents in house saving over $2 million at startup

•	Vetted & contracted all vendors (Insurance, HRIS, Payroll, VPN, Security, Salesforce, Five9, Jira, Meraki, etc.)

•	Oversaw modernization of all technological systems savings of more than $3 million annually while leading to greater efficiency, risk mitigation, & business continuity

•	Distilled brand partnership efforts to concentrate on affinity, ISV, strategic, and influencer efforts to dive a 12% increase in partner leads and 12 new national partner agreements

Chief Operating Officer (COO)

Capital One

•	Collaborated with 8 Director teams across 6 sites to create the rhythm of the business (ROB), resulting in improved execution alignment for 850+ associate stakeholders including Sales, Presales, Sales Operations, Partners, Marketing, Services, & Customer Success, 52% Y/Y pipeline growth, & an 11% reduction in account whitespace within 9 months

•	Directed cross-functional teams, bringing together small & mid-size (SMB) business customer data, expanding whitespace customer interaction opportunities by 30%, & driving an increase in SMB product penetration by 23%

•	Public relations media spokesperson for radio, TV, & events (SXSW, GROWCO, Dreamforce, etc.)

•	Grew revenue by 32% compounded annual growth rates (CAGR) over 8 consecutive years

•	Increased assets under management (AUM) by 35% CAGR over 8 consecutive years

•	Boosted customer acquisition by 18% CAGR over 8 consecutive years

Vice President, Business Strategy, Acquisition & Retention

•	Saved over $100M in annual spending by moving Capital One from 26 instances of Salesforce to 2 (Business & Consumer) while also increasing whitespace business customer opportunities by 47%

•	Mentored startup founders on business fundamentals, financial discipline, & the FinTech landscape as an advisor in Capital One Lab’s startup accelerator. Three advised companies generated $300 million in profit for COF

•	Delivered on aggressive sales growth of $500M & $750M Y/Y

Senior Director, Business Development & Retention

•	Led a cross-functional cohort to craft Capital One's first diversity, inclusion, & belonging mission (later DE&I)

•	Expanded external sales team to 6 regions capturing $1.5B in mid-market and enterprise accounts over 3 years resulting in $10M in new recurring annual revenue

•	Initiated business banking referral program including crafting all messaging, training, & program details to increase customer whitespace opportunities by 78%

Director, Sales & Customer Services

•	Pushed external sales team to 3 regions & captured $180M in new SMB & enterprise sales in the first 12 months
 
•	Began managing call center customer service teams, quickly solving customer issues & driving an increase in Net Promoter Score (NPS) from +11 to +42 over 12 months

•	Created a Fee Fighters superhero campaign (piggybacking on the superhero movie craze) where employers & employees could receive social badges by uploading newly legislated fee disclosure documents increasing upmarket leads by 29

Senior Manager, Sales & Customer Service

•	Initiated & led a multi-year partnership with Costco resulting in a 57% annual increase in sales

•	Established external sales role to push "upmarket” resulting in the company's first $1M, $2M, $5M, & $10M sales

•	Segmented sales roles by customer type & associate experience creating 5 sales roles & 8 customer archetypes resulting in sales gains of 13% Y/Y & increased revenue of 26%

•	Led partnership acquisition strategy (affiliate, affinity, cross-marketing, distribution, influencer, ISV, strategic, referral, & white label) resulting in 47 agreements in the first 12 months and a 27% increase in qualified leads

•	Launched a reseller program, collaborating with external firms as authorized resellers to increase product reach resulting in a sales boost of 19%

Senior Manager, Sales & Marketing

•	Refined sales process & technique to increase sales by 234% in 12 months

•	Crafted dynamic customer journeys resulting in a 94% conversion increase & a 56% gain in sales Y/Y

•	Reformed product marketing messaging & voice driving a 187% increase in leads, 119% increase in opportunity creation, & a 62% increase in sales Y/Y

Manager, Sales & Marketing

AutoNation

•	Built, optimized, & refined sales processes & engagement framework for internet sales departments across multiple regions & then nationwide, reducing engagement time from days to minutes, resulting in sales increases of 387%

•	Designed & deployed Microsoft Dynamics, Customer Relationship Management (CRM), increasing revenue by 7% & earnings by 15%

•	Led product team that evaluated paper processes for digitization, eliminated $30M in annual spending, & increased on-time financial EOM close by 26%

•	Developed positioning, messaging, & campaign materials to propel AutoNation's $21 billion revenue, including messaging, pitch decks, creative, & datasheets.

Director, Sales Process & Operations

Younger Kitchens

Founder/Owner

People Leader | COO | CRO | CEO | Creating Efficiency | Accelerating Growth & Revenue | Satisfying Customers | Change Management | GTM Strategy | Fintech | Capital One | ING | AutoNation | Founder

An inclusive hands-on executive focused on finding talented people, optimizing processes, and disrupting markets with winning strategies. This is an approach that has equaled 20 years of explosive sales growth, brand-loving customers, and huge increases in revenue and earnings. Always examining challenges with a creative entrepreneurial approach while also applying business fundamentals through a rigorous financial lens. Utilizing Organizational Change and Leadership expertise acquired through doctoral studies at the University of Southern California to achieve impactful and lasting change!

Known for:

✓ Ability to Get Things Done
    • Always Meeting Deadlines & Quota
    • Providing Targeted Problem-Solving
    • Influencing Cross-Functionally Throughout Organizations

✓ Leading Initiatives that Spark Significant Gains in: 
    • Efficiency
    • Productivity
    • Operational Effectiveness

✓ Leveraging Interpersonal Acumen & Superior Communications Skills to Establish Relationships of Trust that Drive Growth & Exceed Objectives

✓ Bringing Extensive Enterprise SaaS sales, Go-To-Market, Product Marketing, Business Development, Customer Success, Finance, Accounting, & Partnering Expertise to Ignite Transformational Growth

✓ Being an Intellectually Curious Problem-Solver who is Successful in Identifying & Overcoming Business Obstacles

✓ Creating Diverse & Inclusive Cross-Functional Cultures that Empower and Instill a Shared Vision – Aligned with Aggressive Business Objectives & Goals

✓ Managing by the Numbers by Directing the Creation of Ambitions, Concrete, & Aligned OKRs/KPIs to Create Action-Oriented Achievement

✓ Being an Excited Father, Dedicated Husband, Early Adopting Technology Enthusiast, Sports Junkie, Whiskey Connoisseur, Indulgent Epicurean, & Flawed, but Ever-Evolving Man

Specialties: Revenue Growth | Strategy | Profit Optimization | Go-To-Market Leadership | Technology Solution Innovation | Account Management | Growth Strategy | Major Project Management | Sales and Marketing | B2B | B2C | Multichannel | Executive Vision | Organizational Development | Business Turnaround | Customer Acquisition | Customer Retention | Operations | Operational Excellence | P&L | Strategic Planning | Tactical Execution | Digital Transformation | Global Go-to-Market Planning | GTM Leadership | Continuous Improvement | Customer Success Management | Process Engineering | Digital Channels | Brand Strategy | Team Building | Analytics | Business Development | Client Relations

Robert Younger

UNC Health

Application Analyst

Kaiser Permanente

Advice Nurse

Valley Health - Page Memorial Hospital

• Assist administrator with day-to-day operational aspects of the surgical services while ensuring an ethical and safe environment that promotes high quality and efficient patient care. 
• Supervise the daily operations of operating room staff, maintain proper inventory of resources (supplies, trays, implants, etc.), manage the surgical schedule, and oversee a proper sterilization process. 
• Build and maintain meaningful relationships with staff members in the operating room, PACU, anesthesia, and surgeons. 
• Provide clinical guidance to nursing staff to increase efficient patient flow and quality of care. 
• Ensure appropriate decisions are made to meet service, quality, and utilization of resources. 
• Collaborate with administrator and physicians to meet key strategic objectives of efficiency, quality, and service.

Charge Nurse - Surgical Services/Infusion, EPIC (EHR)

Rockingham Memorial Hospital

• Manage and provide nursing care to patients that require open heart surgery requiring complex assessments, interventions, and levels of nursing vigilance.

Registered Nurse - Cardiothoracic Surgical Services, EPIC (EHR) 

• Delivered care to laboring women of term and preterm gestations and performed first or second assistant in cesarean sections. 
• Managed high risk obstetrical conditions including preeclampsia, gestational diabetes, and multiple fetuses by following doctors’ orders and hospital protocol. 
• Performed pre, intra, and post-operative care of patients undergoing cesarean section, rescue cerclage, cerclage removal, dilatation, and curettage. 
• Delivered appropriate interventions to newborns by reading and interpreting fetal heart rate monitoring. 
• Educated new parents on proper infant care such as vital signs, breastfeeding, and bathing. 
• Provided care for women and baby on administered medications, obtained specimens, and blood by heel ticks. 
• Performed routine physical assessments, initiated IV start, and provided IV therapy.

Registered Nurse PRN - Family Birthplace, EPIC (EHR)

• Provided surgical patients requiring a surgical procedure that requires moderate to complex assessments with perioperative care in recovery, procedure, and operating rooms. 
• Stocked operating rooms with sterile surgical equipment, linens, and supplies. 
• Developed and implemented nursing care plans for surgical patients while maintaining a high level of nursing vigilance. 
• Prepared patients for surgery by cleaning and disinfecting areas to be operated on.

Registered Nurse - Surgical Services (General OR), EPIC (EHR)

Winchester Medical Center

• Served on-call and checked on patients, administered medications, cleaned, fed patients, changed linens, and performed other duties as needed to ensure the proper health and fitness of patients was maintained. 
• Completed check of the health of the patient through observation of blood pressure, body temperature, patient history and symptoms. 
• Provided report of patient to the referred doctor and contacted proper authorities as needed with emergencies.

Registered Nurse PRN - Home Health, OASIS (EHR)

Sentara RMH Medical Center

• Created a discharge list in the EPIC playground operating system to improve physicians’ workflow in being able to view the number of patients served per shift.

Student Practicum EPIC Analyst 

Page Memorial Hospital

• Provided care for primarily adult patients before and after surgical procedures including patient education, pain management, case management, discharge planning, and other interventions to restore or maintain patients’ physical and psychosocial health.
• Attended to patients who are being treated with pharmaceuticals to manage illness.

LPN, Med-Sure/PCU, Meditech (EHR)

Strategic and analytical information systems professional with 18+ years of experience working in healthcare business and clinical operations. 

  Proven track record of quickly learning how to develop, test, maintain, install, and deploy Epic’s OpTime and Anesthesia modules along with providing support to related applications and technologies. 

  Calm and level-headed with the ability to function effectively in a fast-paced environment while meeting goals in a timely manner.
 
  Seeking an EPIC Optime/Anesthesia Analyst Role to continue my career within information systems working with internal and external customers to determine operational and clinical needs of an application to provide patients with the highest level of care.

taplio

The Battle

Robert Younger

Becky P.

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