Sabbatical

Working on my doctoral dissertation and spending more time with my wife and kids

Sabbatical break to work on my doctoral dissertation

ShareBuilder 401k

•	Led Sales, Marketing, Customer Service, Product, Finance, HR, Accounting, IT Infrastructure, & Facilities

•	Crafted a $200M acquisition of a competitor that has generated more than $25 million in profit

•	Drove M&A event from Capital One with an on-time closing, final price 50% under budget, & $3M in year 1 profit

•	Achieved more than 4X EBITDA/Net Income goal for fiscal 2020, 2021, 2022 & 2023

•	Grew assets at a compounded annual growth rate (CAGR) of more than 35%

•	Piloted sales increases of more than 20% annually

•	Created a customer success organization that saw FinTech SaaS renewals at a 99% rate

•	Constructed handbooks, manuals, & plan documents in house saving over $2 million at startup

•	Vetted & contracted all vendors (Insurance, HRIS, Payroll, VPN, Security, Salesforce, Five9, Jira, Meraki, etc.)

•	Oversaw modernization of all technological systems savings of more than $3 million annually while leading to greater efficiency, risk mitigation, & business continuity

•	Distilled brand partnership efforts to concentrate on affinity, ISV, strategic, and influencer efforts to dive a 12% increase in partner leads and 12 new national partner agreements

Chief Operating Officer (COO)

Capital One

•	Collaborated with 8 Director teams across 6 sites to create the rhythm of the business (ROB), resulting in improved execution alignment for 850+ associate stakeholders including Sales, Presales, Sales Operations, Partners, Marketing, Services, & Customer Success, 52% Y/Y pipeline growth, & an 11% reduction in account whitespace within 9 months

•	Directed cross-functional teams, bringing together small & mid-size (SMB) business customer data, expanding whitespace customer interaction opportunities by 30%, & driving an increase in SMB product penetration by 23%

•	Public relations media spokesperson for radio, TV, & events (SXSW, GROWCO, Dreamforce, etc.)

•	Grew revenue by 32% compounded annual growth rates (CAGR) over 8 consecutive years

•	Increased assets under management (AUM) by 35% CAGR over 8 consecutive years

•	Boosted customer acquisition by 18% CAGR over 8 consecutive years

Vice President, Business Strategy, Acquisition & Retention

•	Saved over $100M in annual spending by moving Capital One from 26 instances of Salesforce to 2 (Business & Consumer) while also increasing whitespace business customer opportunities by 47%

•	Mentored startup founders on business fundamentals, financial discipline, & the FinTech landscape as an advisor in Capital One Lab’s startup accelerator. Three advised companies generated $300 million in profit for COF

•	Delivered on aggressive sales growth of $500M & $750M Y/Y

Senior Director, Business Development & Retention

•	Led a cross-functional cohort to craft Capital One's first diversity, inclusion, & belonging mission (later DE&I)

•	Expanded external sales team to 6 regions capturing $1.5B in mid-market and enterprise accounts over 3 years resulting in $10M in new recurring annual revenue

•	Initiated business banking referral program including crafting all messaging, training, & program details to increase customer whitespace opportunities by 78%

Director, Sales & Customer Services

•	Pushed external sales team to 3 regions & captured $180M in new SMB & enterprise sales in the first 12 months
 
•	Began managing call center customer service teams, quickly solving customer issues & driving an increase in Net Promoter Score (NPS) from +11 to +42 over 12 months

•	Created a Fee Fighters superhero campaign (piggybacking on the superhero movie craze) where employers & employees could receive social badges by uploading newly legislated fee disclosure documents increasing upmarket leads by 29

Senior Manager, Sales & Customer Service

•	Initiated & led a multi-year partnership with Costco resulting in a 57% annual increase in sales

•	Established external sales role to push "upmarket” resulting in the company's first $1M, $2M, $5M, & $10M sales

•	Segmented sales roles by customer type & associate experience creating 5 sales roles & 8 customer archetypes resulting in sales gains of 13% Y/Y & increased revenue of 26%

•	Led partnership acquisition strategy (affiliate, affinity, cross-marketing, distribution, influencer, ISV, strategic, referral, & white label) resulting in 47 agreements in the first 12 months and a 27% increase in qualified leads

•	Launched a reseller program, collaborating with external firms as authorized resellers to increase product reach resulting in a sales boost of 19%

Senior Manager, Sales & Marketing

•	Refined sales process & technique to increase sales by 234% in 12 months

•	Crafted dynamic customer journeys resulting in a 94% conversion increase & a 56% gain in sales Y/Y

•	Reformed product marketing messaging & voice driving a 187% increase in leads, 119% increase in opportunity creation, & a 62% increase in sales Y/Y

Manager, Sales & Marketing

AutoNation

•	Built, optimized, & refined sales processes & engagement framework for internet sales departments across multiple regions & then nationwide, reducing engagement time from days to minutes, resulting in sales increases of 387%

•	Designed & deployed Microsoft Dynamics, Customer Relationship Management (CRM), increasing revenue by 7% & earnings by 15%

•	Led product team that evaluated paper processes for digitization, eliminated $30M in annual spending, & increased on-time financial EOM close by 26%

•	Developed positioning, messaging, & campaign materials to propel AutoNation's $21 billion revenue, including messaging, pitch decks, creative, & datasheets.

Director, Sales Process & Operations

Younger Kitchens

Founder/Owner

People Leader | COO | CRO | CEO | Creating Efficiency | Accelerating Growth & Revenue | Satisfying Customers | Change Management | GTM Strategy | Fintech | Capital One | ING | AutoNation | Founder

An inclusive hands-on executive focused on finding talented people, optimizing processes, and disrupting markets with winning strategies. This is an approach that has equaled 20 years of explosive sales growth, brand-loving customers, and huge increases in revenue and earnings. Always examining challenges with a creative entrepreneurial approach while also applying business fundamentals through a rigorous financial lens. Utilizing Organizational Change and Leadership expertise acquired through doctoral studies at the University of Southern California to achieve impactful and lasting change!

Known for:

✓ Ability to Get Things Done
    • Always Meeting Deadlines & Quota
    • Providing Targeted Problem-Solving
    • Influencing Cross-Functionally Throughout Organizations

✓ Leading Initiatives that Spark Significant Gains in: 
    • Efficiency
    • Productivity
    • Operational Effectiveness

✓ Leveraging Interpersonal Acumen & Superior Communications Skills to Establish Relationships of Trust that Drive Growth & Exceed Objectives

✓ Bringing Extensive Enterprise SaaS sales, Go-To-Market, Product Marketing, Business Development, Customer Success, Finance, Accounting, & Partnering Expertise to Ignite Transformational Growth

✓ Being an Intellectually Curious Problem-Solver who is Successful in Identifying & Overcoming Business Obstacles

✓ Creating Diverse & Inclusive Cross-Functional Cultures that Empower and Instill a Shared Vision – Aligned with Aggressive Business Objectives & Goals

✓ Managing by the Numbers by Directing the Creation of Ambitions, Concrete, & Aligned OKRs/KPIs to Create Action-Oriented Achievement

✓ Being an Excited Father, Dedicated Husband, Early Adopting Technology Enthusiast, Sports Junkie, Whiskey Connoisseur, Indulgent Epicurean, & Flawed, but Ever-Evolving Man

Specialties: Revenue Growth | Strategy | Profit Optimization | Go-To-Market Leadership | Technology Solution Innovation | Account Management | Growth Strategy | Major Project Management | Sales and Marketing | B2B | B2C | Multichannel | Executive Vision | Organizational Development | Business Turnaround | Customer Acquisition | Customer Retention | Operations | Operational Excellence | P&L | Strategic Planning | Tactical Execution | Digital Transformation | Global Go-to-Market Planning | GTM Leadership | Continuous Improvement | Customer Success Management | Process Engineering | Digital Channels | Brand Strategy | Team Building | Analytics | Business Development | Client Relations

Robert Younger

Self Employed

As a freelance graphic designer, I create stunning visual designs to help businesses stand out and achieve
their marketing goals. With my expertise in design software and strong creative skills, I deliver exceptional results that exceed client expectations.

Freelance Graphic Designer

Graana.com

I effectively rebranded Agency 21, expanding its appeal to a broader audience. I crafted the initial
advertisement copy and headline for the Wasim Akram launch print ad. Spearheaded the launch of
Graana's "FutureIcon" program for recent graduates. Provided creative direction for the design, execution, and launch of the first Pilates Fitness gym at IMARAT's Amazon Outlet Mall. As Creative Art Director, I led diverse projects and event coordination, primarily at Amazon Mall Islamabad. I Ensured alignment between our creative vision and company objectives, resulting in successful campaigns and client satisfaction.

Creative Art Director

Kohistan Builders & Developers

As a strategic thinker passionate about creative work, I led Kohistan Builders & Developer to success by revamping the company's brand and implementing digital marketing tools. Leveraging social media platforms like Facebook, Instagram, LinkedIn, and Google Ads, I drove revenue growth, doubled our following, and secured new investments in just six months. As Art & Creative Director, I coached a talented team of designers, photographers, video editors, animators, web developers, content writers, and community managers, delivering high-quality creative work that exceeded client expectations and drove business results.

Art Director

The D'Hamidi Partnership

As a successful creative professional, I have experience leading and executing digital and print campaigns that drive business results. My most significant achievement was the design and launch of the MyZong app, one of the most downloaded apps in Pakistan. I also curated and executed well-thought-out advertising campaigns that improved sales and market share for Zong4G Pakistan.
At Dhamidi Partnership, I provided Art direction to a team of graphic designers and a copywriter, producing high-quality work that exceeded client expectations. I also played a crucial role in recruiting and training top talent

Associate Art Director

Ogilvy

As a branding and design expert specializing in logos and style guides, I have a track record of building strong brand identities that resonate with audiences. At Telenor Pakistan, I managed a team of five graphic designers, providing coaching and supervision to ensure high-quality work. Through my efforts, Telenor Pakistan established a strong reputation in Pakistan's emerging digital market, cementing my brand and identity design career.

As a marketing designer, I partnered with Telenor Pakistan's marketing team and constantly explored innovative ideas to enhance their messages, products, and business across Print and digital platforms. I applied vast knowledge of Graphic design, typography, and proficiency in adobe creative suite to create high-quality visuals for Social Media ads (Facebook, Instagram, Twitter, Google Display Ads), Web banners, Landing-pages, YouTube Thumbnails, and primary B2B and B2C campaigns. I assisted and trained fellow-graphic designers and newcomers while delivering quality under extreme work pressures and met deadlines for every digital & Print Campaign.

Graphic Designer

Adcom Leo Burnett

With a creative heart and a strong background in graphic design, I revamped Telenor Pakistan's brand with a Neon-Inspired '90s theme. I pioneered the use of animated GIFs in telecom advertising. As part of the creative team, I organized and oversaw assignments, ensuring timely and high-quality delivery of monthly content.

Design Lead

RED Communication Arts

I'm proud to have designed the label and packaging for Murree Brewery, which is still used today and shipped globally. Working collaboratively with the client's marketing team, I designed various materials, including brochures, posters, banners, annual reports, and outdoor ads. I also created dynamic presentations in Google Slides and PowerPoint that helped to showcase the brand and generate new business opportunities. My design work has a proven track record of capturing attention and driving results.

Spinzer Printers Peshawar

Within three months, I improved my graphic design and office productivity software skills like Adobe Photoshop, Adobe Illustrator and Microsoft Word. and later, as a print-production graphic designer.
I produced final artworks of Book covers Design, Stationery design, Annual reports, brochures and other marketing collaterals. I also had the opportunity to improve my business communication skills.

Haris is a versatile Graphic Designer with a talent for creating impactful brand identities, social media designs, websites, and app designs. With nine years of experience, he's honed his multitasking, team management, and crisis control skills to deliver innovative and creative design solutions that help businesses achieve their marketing goals.

Haris's exceptional work earned international recognition this year when two of his logo designs were published in the prestigious LogoLounge Book 14. His designs were selected out of 30,000 entries from top designers worldwide, marking a significant achievement in his career.

His dedication to exceeding client expectations reflects his track record of delivering exceptional results. Haris is passionate about staying up-to-date with the latest design trends and technologies, which enables him to create visually stunning designs that effectively communicate the intended message.

With his attention to detail, strategic thinking, and creative flair, Haris is an invaluable asset to any design project. He turns innovative ideas into reality and ensures that every design solution he delivers is visually appealing and highly effective in achieving its intended purpose.

taplio

The Battle

Robert Younger

Haris Rizwan 🇵🇸

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