Sabbatical

Working on my doctoral dissertation and spending more time with my wife and kids

Sabbatical break to work on my doctoral dissertation

ShareBuilder 401k

•	Led Sales, Marketing, Customer Service, Product, Finance, HR, Accounting, IT Infrastructure, & Facilities

•	Crafted a $200M acquisition of a competitor that has generated more than $25 million in profit

•	Drove M&A event from Capital One with an on-time closing, final price 50% under budget, & $3M in year 1 profit

•	Achieved more than 4X EBITDA/Net Income goal for fiscal 2020, 2021, 2022 & 2023

•	Grew assets at a compounded annual growth rate (CAGR) of more than 35%

•	Piloted sales increases of more than 20% annually

•	Created a customer success organization that saw FinTech SaaS renewals at a 99% rate

•	Constructed handbooks, manuals, & plan documents in house saving over $2 million at startup

•	Vetted & contracted all vendors (Insurance, HRIS, Payroll, VPN, Security, Salesforce, Five9, Jira, Meraki, etc.)

•	Oversaw modernization of all technological systems savings of more than $3 million annually while leading to greater efficiency, risk mitigation, & business continuity

•	Distilled brand partnership efforts to concentrate on affinity, ISV, strategic, and influencer efforts to dive a 12% increase in partner leads and 12 new national partner agreements

Chief Operating Officer (COO)

Capital One

•	Collaborated with 8 Director teams across 6 sites to create the rhythm of the business (ROB), resulting in improved execution alignment for 850+ associate stakeholders including Sales, Presales, Sales Operations, Partners, Marketing, Services, & Customer Success, 52% Y/Y pipeline growth, & an 11% reduction in account whitespace within 9 months

•	Directed cross-functional teams, bringing together small & mid-size (SMB) business customer data, expanding whitespace customer interaction opportunities by 30%, & driving an increase in SMB product penetration by 23%

•	Public relations media spokesperson for radio, TV, & events (SXSW, GROWCO, Dreamforce, etc.)

•	Grew revenue by 32% compounded annual growth rates (CAGR) over 8 consecutive years

•	Increased assets under management (AUM) by 35% CAGR over 8 consecutive years

•	Boosted customer acquisition by 18% CAGR over 8 consecutive years

Vice President, Business Strategy, Acquisition & Retention

•	Saved over $100M in annual spending by moving Capital One from 26 instances of Salesforce to 2 (Business & Consumer) while also increasing whitespace business customer opportunities by 47%

•	Mentored startup founders on business fundamentals, financial discipline, & the FinTech landscape as an advisor in Capital One Lab’s startup accelerator. Three advised companies generated $300 million in profit for COF

•	Delivered on aggressive sales growth of $500M & $750M Y/Y

Senior Director, Business Development & Retention

•	Led a cross-functional cohort to craft Capital One's first diversity, inclusion, & belonging mission (later DE&I)

•	Expanded external sales team to 6 regions capturing $1.5B in mid-market and enterprise accounts over 3 years resulting in $10M in new recurring annual revenue

•	Initiated business banking referral program including crafting all messaging, training, & program details to increase customer whitespace opportunities by 78%

Director, Sales & Customer Services

•	Pushed external sales team to 3 regions & captured $180M in new SMB & enterprise sales in the first 12 months
 
•	Began managing call center customer service teams, quickly solving customer issues & driving an increase in Net Promoter Score (NPS) from +11 to +42 over 12 months

•	Created a Fee Fighters superhero campaign (piggybacking on the superhero movie craze) where employers & employees could receive social badges by uploading newly legislated fee disclosure documents increasing upmarket leads by 29

Senior Manager, Sales & Customer Service

•	Initiated & led a multi-year partnership with Costco resulting in a 57% annual increase in sales

•	Established external sales role to push "upmarket” resulting in the company's first $1M, $2M, $5M, & $10M sales

•	Segmented sales roles by customer type & associate experience creating 5 sales roles & 8 customer archetypes resulting in sales gains of 13% Y/Y & increased revenue of 26%

•	Led partnership acquisition strategy (affiliate, affinity, cross-marketing, distribution, influencer, ISV, strategic, referral, & white label) resulting in 47 agreements in the first 12 months and a 27% increase in qualified leads

•	Launched a reseller program, collaborating with external firms as authorized resellers to increase product reach resulting in a sales boost of 19%

Senior Manager, Sales & Marketing

•	Refined sales process & technique to increase sales by 234% in 12 months

•	Crafted dynamic customer journeys resulting in a 94% conversion increase & a 56% gain in sales Y/Y

•	Reformed product marketing messaging & voice driving a 187% increase in leads, 119% increase in opportunity creation, & a 62% increase in sales Y/Y

Manager, Sales & Marketing

AutoNation

•	Built, optimized, & refined sales processes & engagement framework for internet sales departments across multiple regions & then nationwide, reducing engagement time from days to minutes, resulting in sales increases of 387%

•	Designed & deployed Microsoft Dynamics, Customer Relationship Management (CRM), increasing revenue by 7% & earnings by 15%

•	Led product team that evaluated paper processes for digitization, eliminated $30M in annual spending, & increased on-time financial EOM close by 26%

•	Developed positioning, messaging, & campaign materials to propel AutoNation's $21 billion revenue, including messaging, pitch decks, creative, & datasheets.

Director, Sales Process & Operations

Younger Kitchens

Founder/Owner

People Leader | COO | CRO | CEO | Creating Efficiency | Accelerating Growth & Revenue | Satisfying Customers | Change Management | GTM Strategy | Fintech | Capital One | ING | AutoNation | Founder

An inclusive hands-on executive focused on finding talented people, optimizing processes, and disrupting markets with winning strategies. This is an approach that has equaled 20 years of explosive sales growth, brand-loving customers, and huge increases in revenue and earnings. Always examining challenges with a creative entrepreneurial approach while also applying business fundamentals through a rigorous financial lens. Utilizing Organizational Change and Leadership expertise acquired through doctoral studies at the University of Southern California to achieve impactful and lasting change!

Known for:

✓ Ability to Get Things Done
    • Always Meeting Deadlines & Quota
    • Providing Targeted Problem-Solving
    • Influencing Cross-Functionally Throughout Organizations

✓ Leading Initiatives that Spark Significant Gains in: 
    • Efficiency
    • Productivity
    • Operational Effectiveness

✓ Leveraging Interpersonal Acumen & Superior Communications Skills to Establish Relationships of Trust that Drive Growth & Exceed Objectives

✓ Bringing Extensive Enterprise SaaS sales, Go-To-Market, Product Marketing, Business Development, Customer Success, Finance, Accounting, & Partnering Expertise to Ignite Transformational Growth

✓ Being an Intellectually Curious Problem-Solver who is Successful in Identifying & Overcoming Business Obstacles

✓ Creating Diverse & Inclusive Cross-Functional Cultures that Empower and Instill a Shared Vision – Aligned with Aggressive Business Objectives & Goals

✓ Managing by the Numbers by Directing the Creation of Ambitions, Concrete, & Aligned OKRs/KPIs to Create Action-Oriented Achievement

✓ Being an Excited Father, Dedicated Husband, Early Adopting Technology Enthusiast, Sports Junkie, Whiskey Connoisseur, Indulgent Epicurean, & Flawed, but Ever-Evolving Man

Specialties: Revenue Growth | Strategy | Profit Optimization | Go-To-Market Leadership | Technology Solution Innovation | Account Management | Growth Strategy | Major Project Management | Sales and Marketing | B2B | B2C | Multichannel | Executive Vision | Organizational Development | Business Turnaround | Customer Acquisition | Customer Retention | Operations | Operational Excellence | P&L | Strategic Planning | Tactical Execution | Digital Transformation | Global Go-to-Market Planning | GTM Leadership | Continuous Improvement | Customer Success Management | Process Engineering | Digital Channels | Brand Strategy | Team Building | Analytics | Business Development | Client Relations

Robert Younger

Jamie Edwards

Jam Sessions With Jamie

Jam Sessions with Jamie provides a range of personalized career coaching services designed to cater to your specific job search requirements.

Our mission is to elevate your presence in the competitive professional landscape by assisting you in creating a standout resume, refining your interviewing skills, and optimizing your LinkedIn profile.

If you're aiming to leave a lasting impression with recruiters and hiring managers, we will empower you to confidently navigate every step of your career journey.

Services Offered:

✅ Resume and Cover Letter Writing
✅ Interview Preparation and Practice
✅ LinkedIn Profile Optimization
✅ Custom Spotlight Posts
✅ One-on-One Coaching

Jam Sessions with Jamie has helped over 400+ jobseekers ROCK their job search and set the stage for career success!

CEO & President

Fluorescent Media

Shining a bright light on everything in the tech and entertainment industry!

Editor in Chief

AT&T

Trained and influenced 200+ sales associates within 23 Authorized Retail, National Retail and Corporate locations to effectively sell AT&T’s products and services and exceed various postpaid, prepaid and revenue-based goals. Strategically Recruited and onboarded new employees for specific store locations to create high performing sales and operations teams. Worked with over 100+ different vendors to determine what products and accessories our Authorized Retailers wanted to sell in their locations. Handled planning and training delivery of new initiatives and helped coordinate AT&T's presence at various special events.

Accomplishments:

🏆 Received the Summit Award in 2014 and 2015 for my territory achieving the top 1% in the nation and both sales and service results

🏆 Finished as the top performing territory nationwide in back-to-back years years by spending additional time coaching and role-playing with sales associates on how to “own the home” and effectively sell TV and internet services to customers

📈 Exceeded postpaid activations by more than 150% to goal yearly and generated 1,000+ new sales monthly by training sales associates on having a "plus one" mentality and offering every customer the option to add a line to their existing plan

❤ Increased customer satisfaction by more than 25% in my Authorized Retail stores by providing on the spot coaching and recognizing outstanding customer interactions to cultivate a positive and collaborative culture within my teams

Area Retail Sales Manager/National Account Executive

Managed a team of 15 sales associates in one of the largest and busiest locations in the nation to exceed sales and customer experience goals. Interviewed and hired candidates, handled back-end operations and profit and loss margins.

Accomplishments:

🏆 Received the Summit Award in 2013 for having a high-perfoming store and being in the top 1% of managers in the nation in sales and service results

📈 Increased postpaid activations by more than 40% year over year by keeping my team engaged through weekly one-on-ones daily practice of customer interactions, sales contests and recognition in monthly meetings.

👨‍🏫 Developed and implemented a sales training around device financing which led to a 30% increase of postpaid activations being phones purchased outright as opposed to 2-year contracts

🥇 Created a leadership program for high performing sales associates to exceed stretch goals every month and take on additional responsibilities within the store, resulting in 30% of my team getting promoted to management during my tenure

Flagship Store Manager

Identified customer needs and developed sales strategies to achieve and exceed monthly device activation, accessory revenue and customer experience goals.

Accomplishments:

🏆 Received the Summit Award in 2008 and 2009 for being in the top 1% of Retail Sales Consultants in the nation in sales and service results

☝ Achieved over $3,000 in accessory revenue every month by offering customers ways to protect and power their new device and showing the benefits of buying accessories in the store instead of purchasing through a third-party dealer

📈 Exceeded postpaid activation goal by more than 125% monthly by using specific sales tools and implementing them with every customer to show the yearly savings and value they receive by switching from another carrier to AT&T

Retail Sales Consultant

Huntington National Bank

Managed the overall branch activities for a team of bankers and tellers to achieve and exceed revenue goals for growth and profitability while keeping a focus on operations. Assisted with sourcing, interviewing and onboarding new employees.

Accomplishments:

📈 Elevated branch performance to the top 10% in peer group by creating an optimal relationship between bankers and partners and conducting on the spot coaching, weekly one-on-ones and daily huddles

💲 Generated over $2.5M in mortgage revenue for a growth of 172% year over year through a strong partnership with my Mortgage Loan Officer by creating joint lending events in the branch and meetings with real estate agencies

😊 Attained an 87% customer experience rating throughout the year by observing and coaching to specific key behaviors during daily interactions and designing a whiteboard for employees to increase visibility around client satisfaction

🥇 Enabled my team to take on several operational roles throughout the year and put a focus on reducing client and branch risk which resulted in a 100% audit score

👨‍💼 Achieved 300% to goal in business lending by partnering with my Business Development Officer and proactively reaching out to new and existing businesses through custom mailers and joint call blocks making 15-20 dials per day

Vice President Branch Manager

JPMorgan Chase & Co.

Managed the day-to-day operations for a team of bankers and tellers and responsible for mentoring and coaching to exceed specific performance metrics. Assisted with sourcing, interviewing and onboarding new employees.

Accomplishments:

📈 Increased deposit & investment balances by 18% and first-time investor growth by 4% year over year, finishing with a book of business over $102M and achieving the largest growth in the district over a 3-year span.

📉 Reduced teller transactions by 27% year over year by empowering my team to have a digital-first mentality and proactively educating clients on the many different ways to do their banking online and through the mobile app

🚀 Boosted credit card attach rates by more than 120% each year by training bankers and tellers to look at debit card activity and showing clients the benefit of earning rewards and cash back by making those same transactions with a credit card

🥇 Earned a 98% average audit score by mentoring the team weekly on policies and procedures and forming daily observations to provide on the spot coaching and positive reinforcement

Jamie Edwards is a distinguished career coach and leadership expert with a robust background in cultivating high-performing sales and operations teams for Fortune 50 companies. Recognized as one of LinkedIn's top career coaches, Jamie has dedicated his career to mentoring and developing professionals. He now brings his expertise to his own company, Jam Sessions with Jamie.

With a track record of guiding over 400 jobseekers and earning more than 150 recommendations, Jamie specializes in crafting compelling resumes that highlight achievements, coaching for interview success, and optimizing LinkedIn profiles for enhanced visibility and career advancement.

If you're looking to strike a chord with potential employers and become a #1 hit in the eyes of recruiters and hiring managers, Jamie is ready to ROCK your job search and help you steal the spotlight!

𝗥𝗢𝗖𝗞𝗦𝗧𝗔𝗥 𝗥𝗘𝗖𝗢𝗠𝗠𝗘𝗡𝗗𝗔𝗧𝗜𝗢𝗡𝗦:

🌟 "Jamie has elevated my resume and given me a fighting chance to get a new job that is much more fulfilling."

🌟 "Jamie is friendly, helpful, supportive, positive, enthusiastic, and an authentic human being. He goes above and beyond for every jobseeker. I would HIGHLY recommend him for any of your career coaching needs."

🌟 "Jamie reviewed specific interview questions with me and role-played various scenarios, offering valuable suggestions on how to refine my responses. He not only explained every change made on my LinkedIn profile but the rationale behind each change. He took the time needed to ensure I understood everything and could move forward on my own."

🌟 "He not only reworked and recreated my entire resume to make it much more marketable and give a better "story" of me and what I am looking for in my next role, but also gave me some good tips and tricks on my job search. He keeps a "pulse" of what is going on the market today and has a very down to earth way of communicating. He made feel comfortable and at ease."

🌟 "What distinguishes Jamie the most is his compassion and unwavering work ethic. He is dedicated to his clients' success, always taking the time to ensure they feel prepared. In a field often focused more on fees than outcomes, Jamie’s genuine commitment to delivering and exceeding expectations makes him a rare find."

𝗛𝗢𝗪 𝗧𝗢 𝗥𝗘𝗔𝗖𝗛 𝗠𝗘:

Phone: 847-624-4448
Email: jamie@jamsessionswithjamie.com

I help jobseekers ROCK their job search by offering affordable coaching services that are hands-on, professional and fun at the same time! Your path to becoming a job searching Rockstar starts here!

Services Offered:

✅ Resume Reviews
✅ Interview Preparation and Practice
✅ How to Handle Salary Negotiation
✅ LinkedIn Profile Optimization
✅ Custom Spotlight Posts

I've helped over 150+ jobseekers take their job search to the "Top of the Charts" and increase their chances of getting interviews and job offers!

taplio

The Battle

Robert Younger

Jamie Edwards

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?