Sabbatical

Working on my doctoral dissertation and spending more time with my wife and kids

Sabbatical break to work on my doctoral dissertation

ShareBuilder 401k

•	Led Sales, Marketing, Customer Service, Product, Finance, HR, Accounting, IT Infrastructure, & Facilities

•	Crafted a $200M acquisition of a competitor that has generated more than $25 million in profit

•	Drove M&A event from Capital One with an on-time closing, final price 50% under budget, & $3M in year 1 profit

•	Achieved more than 4X EBITDA/Net Income goal for fiscal 2020, 2021, 2022 & 2023

•	Grew assets at a compounded annual growth rate (CAGR) of more than 35%

•	Piloted sales increases of more than 20% annually

•	Created a customer success organization that saw FinTech SaaS renewals at a 99% rate

•	Constructed handbooks, manuals, & plan documents in house saving over $2 million at startup

•	Vetted & contracted all vendors (Insurance, HRIS, Payroll, VPN, Security, Salesforce, Five9, Jira, Meraki, etc.)

•	Oversaw modernization of all technological systems savings of more than $3 million annually while leading to greater efficiency, risk mitigation, & business continuity

•	Distilled brand partnership efforts to concentrate on affinity, ISV, strategic, and influencer efforts to dive a 12% increase in partner leads and 12 new national partner agreements

Chief Operating Officer (COO)

Capital One

•	Collaborated with 8 Director teams across 6 sites to create the rhythm of the business (ROB), resulting in improved execution alignment for 850+ associate stakeholders including Sales, Presales, Sales Operations, Partners, Marketing, Services, & Customer Success, 52% Y/Y pipeline growth, & an 11% reduction in account whitespace within 9 months

•	Directed cross-functional teams, bringing together small & mid-size (SMB) business customer data, expanding whitespace customer interaction opportunities by 30%, & driving an increase in SMB product penetration by 23%

•	Public relations media spokesperson for radio, TV, & events (SXSW, GROWCO, Dreamforce, etc.)

•	Grew revenue by 32% compounded annual growth rates (CAGR) over 8 consecutive years

•	Increased assets under management (AUM) by 35% CAGR over 8 consecutive years

•	Boosted customer acquisition by 18% CAGR over 8 consecutive years

Vice President, Business Strategy, Acquisition & Retention

•	Saved over $100M in annual spending by moving Capital One from 26 instances of Salesforce to 2 (Business & Consumer) while also increasing whitespace business customer opportunities by 47%

•	Mentored startup founders on business fundamentals, financial discipline, & the FinTech landscape as an advisor in Capital One Lab’s startup accelerator. Three advised companies generated $300 million in profit for COF

•	Delivered on aggressive sales growth of $500M & $750M Y/Y

Senior Director, Business Development & Retention

•	Led a cross-functional cohort to craft Capital One's first diversity, inclusion, & belonging mission (later DE&I)

•	Expanded external sales team to 6 regions capturing $1.5B in mid-market and enterprise accounts over 3 years resulting in $10M in new recurring annual revenue

•	Initiated business banking referral program including crafting all messaging, training, & program details to increase customer whitespace opportunities by 78%

Director, Sales & Customer Services

•	Pushed external sales team to 3 regions & captured $180M in new SMB & enterprise sales in the first 12 months
 
•	Began managing call center customer service teams, quickly solving customer issues & driving an increase in Net Promoter Score (NPS) from +11 to +42 over 12 months

•	Created a Fee Fighters superhero campaign (piggybacking on the superhero movie craze) where employers & employees could receive social badges by uploading newly legislated fee disclosure documents increasing upmarket leads by 29

Senior Manager, Sales & Customer Service

•	Initiated & led a multi-year partnership with Costco resulting in a 57% annual increase in sales

•	Established external sales role to push "upmarket” resulting in the company's first $1M, $2M, $5M, & $10M sales

•	Segmented sales roles by customer type & associate experience creating 5 sales roles & 8 customer archetypes resulting in sales gains of 13% Y/Y & increased revenue of 26%

•	Led partnership acquisition strategy (affiliate, affinity, cross-marketing, distribution, influencer, ISV, strategic, referral, & white label) resulting in 47 agreements in the first 12 months and a 27% increase in qualified leads

•	Launched a reseller program, collaborating with external firms as authorized resellers to increase product reach resulting in a sales boost of 19%

Senior Manager, Sales & Marketing

•	Refined sales process & technique to increase sales by 234% in 12 months

•	Crafted dynamic customer journeys resulting in a 94% conversion increase & a 56% gain in sales Y/Y

•	Reformed product marketing messaging & voice driving a 187% increase in leads, 119% increase in opportunity creation, & a 62% increase in sales Y/Y

Manager, Sales & Marketing

AutoNation

•	Built, optimized, & refined sales processes & engagement framework for internet sales departments across multiple regions & then nationwide, reducing engagement time from days to minutes, resulting in sales increases of 387%

•	Designed & deployed Microsoft Dynamics, Customer Relationship Management (CRM), increasing revenue by 7% & earnings by 15%

•	Led product team that evaluated paper processes for digitization, eliminated $30M in annual spending, & increased on-time financial EOM close by 26%

•	Developed positioning, messaging, & campaign materials to propel AutoNation's $21 billion revenue, including messaging, pitch decks, creative, & datasheets.

Director, Sales Process & Operations

Younger Kitchens

Founder/Owner

People Leader | COO | CRO | CEO | Creating Efficiency | Accelerating Growth & Revenue | Satisfying Customers | Change Management | GTM Strategy | Fintech | Capital One | ING | AutoNation | Founder

An inclusive hands-on executive focused on finding talented people, optimizing processes, and disrupting markets with winning strategies. This is an approach that has equaled 20 years of explosive sales growth, brand-loving customers, and huge increases in revenue and earnings. Always examining challenges with a creative entrepreneurial approach while also applying business fundamentals through a rigorous financial lens. Utilizing Organizational Change and Leadership expertise acquired through doctoral studies at the University of Southern California to achieve impactful and lasting change!

Known for:

✓ Ability to Get Things Done
    • Always Meeting Deadlines & Quota
    • Providing Targeted Problem-Solving
    • Influencing Cross-Functionally Throughout Organizations

✓ Leading Initiatives that Spark Significant Gains in: 
    • Efficiency
    • Productivity
    • Operational Effectiveness

✓ Leveraging Interpersonal Acumen & Superior Communications Skills to Establish Relationships of Trust that Drive Growth & Exceed Objectives

✓ Bringing Extensive Enterprise SaaS sales, Go-To-Market, Product Marketing, Business Development, Customer Success, Finance, Accounting, & Partnering Expertise to Ignite Transformational Growth

✓ Being an Intellectually Curious Problem-Solver who is Successful in Identifying & Overcoming Business Obstacles

✓ Creating Diverse & Inclusive Cross-Functional Cultures that Empower and Instill a Shared Vision – Aligned with Aggressive Business Objectives & Goals

✓ Managing by the Numbers by Directing the Creation of Ambitions, Concrete, & Aligned OKRs/KPIs to Create Action-Oriented Achievement

✓ Being an Excited Father, Dedicated Husband, Early Adopting Technology Enthusiast, Sports Junkie, Whiskey Connoisseur, Indulgent Epicurean, & Flawed, but Ever-Evolving Man

Specialties: Revenue Growth | Strategy | Profit Optimization | Go-To-Market Leadership | Technology Solution Innovation | Account Management | Growth Strategy | Major Project Management | Sales and Marketing | B2B | B2C | Multichannel | Executive Vision | Organizational Development | Business Turnaround | Customer Acquisition | Customer Retention | Operations | Operational Excellence | P&L | Strategic Planning | Tactical Execution | Digital Transformation | Global Go-to-Market Planning | GTM Leadership | Continuous Improvement | Customer Success Management | Process Engineering | Digital Channels | Brand Strategy | Team Building | Analytics | Business Development | Client Relations

Robert Younger

Nestlé

✨️  HR team member under the learning & capability development function; cross-functionally collaborated to design and deliver training and to develop onboarding plans 
👷‍♀️  Project Manager for Safety and Quality Assurance compliance training
🔥  New Employee Onboarding facilitator; transformed onboarding procedures & assisted in training workshops
🍎  Learning Management Systems administrator & developed a new training course; collected and analyzed results
 🧨  Training development expert—assisted on creating onboarding plans
👀 Applied ADDIE and Kirkpatrick Models; designs survey questions;  strives for continuous improvement by seeking and collecting feedback and implementing changes

Training Specialist

United States Air Force

🔑 Training Advisor to the installation Chief Operating Officer; oversees training programs for 49 Training Managers & 26 sub-organizations for 5.5K employees 
💻 Directly oversees Formal Training Management & Base Training program management; uses learning management systems
 ✅️ Decreased customer questions by 50% by creating a frequently asked questions document 
💰 Saved organization $130K by vetting eligible applicants to attend formal training
🔥Leads training meetings and mentors, coaches, and trains 49 Training Managers
💡 Taught 9 innovative career development course preventative measures and contributed to the organization’s 96% pass rate increase to 99% in my last quarter and elevated idea to higher headquarters to implement a standard pre-testing plan for all career fields across the Air Force

Base Training Manager 

🌟 Collected, analyzed, and briefed status of training to four directors of 500 medical employees supporting 127K beneficiaries 
🦄 Records Manager for executive staff of the Medical facility; created file plan for 12 offices and organized over 5K records to include the Readiness office supporting deployment operations & trained other Unit Program Managers--praised by Base Records Manager during internal audit
🔥 Designed innovative training record management system and 23 master training plans; led team of 44 training monitors
💡 Developed a career development course coaching session for employees to understand how to learn and retain information
🍏 Designed a trainer course with concepts focused on quality and evaluation based on adult learning theory

Medical Group Training Manager 

🔥 Development leader--applied ISD knowledge; chaired 3 meetings with SMEs and developed an aircraft aerospace ground equipment familiarization plan of instruction 
💡 Streamlined an aircraft documentation course by revamping the curriculum 
✈️ Leader and supervisor of Aircraft (F-16 & F-35) Maintenance Training Managers; revitalized the maintenance status of training to show how training is related to operations.
🖊 Authored maintenance training policy operating instruction for 2.5K personnel to guide them in accomplishing day-to-day training activities.
🏆 Training Manager of the Year (388th Maintenance Group)
🎆 Organizational Booster Club President; planned two main organizational-wide events to boost morale--included a holiday party with an innovative theme at an aquarium and a buffet for employees' families for approximately 400 attendees

Maintenance Training Manager 

👷‍♀️ Warehouse Supervisor for global readiness packages valued at $36M
🔨 Built sustainment packages with 45 mission critical aircraft parts valued at $250K
💰 Government purchase cardholder for Aerospace Ground Equipment procuring parts for 2 years.
🛫 Sourced and tracked mission critical parts across command; ensured the timeliness and tracked packages across DHL, FedEx, etc.
🔥 10-K forklift operator
✅️ Hand-selected to lead the Commander Support Staff as an executive assistant and supervised warehouse personnel 
📦 Inventory expert--managed hazardous materials, wheels & tires, local manufacturer program, precious metals, shelf-life parts ensuring they did not expire
☆ Led small team in aircraft F-16 Phase support overseeing all parts ordering, conducting inventory, repair cycle program, etc.

Material Management - Supply Manager 

Hello!  
I love challenging projects and leading teams.  I enjoy learning new topics and then training and mentoring others. 

Human-centered and transformational leader who is focused on quality and safety through coaching, mentoring, and feedback.  Expert in L&D career field with experience authoring strategic plans and a skilled expert in various LMSs.

Attended AF Non-Commissioned Officer Academy for leadership development, Senior Non-Commissioned Officer Academy Distance Learning Course, Airman Leadership School, Professional Manager Certification and technical training school for Training Manager 

📚 MA in Organizational Management focused in HR-- Empathetic and kindness towards others always.  No problems go overlooked.  Employees are mentored, provided honest feedback, and feel empowered.

Education Specialist degree--ADDIE, SAM, Kirkpatrick model, Global Training Consultant, Balanced Scorecard, ROI

Pinpoints organizational problems and streamline processes:  Saved organization more than $130K in '22.

✨️ Authored 25 strategic training plans 

💰 Created 9 innovative customized training and HR plans to drive their ROI valued at $60K and conserved 280 hours as a Catchafire project volunteer.  

Customer and quality service focused:  at zero cost to the organization, I created tiered training for employee development of excellent customer service for Fernbank Natural History Museum valued at $6.7K.  The boost in customer service skills will add value for Fernbank for many years to come.  ROI 669,900.00%

I created a strategic business plan valued at $4.7K for Storm Center of Hope and Services.  

🔥 Created two employee feedback and evaluation systems and one new employee onboarding plan

💫 Training qualitative and quantitative data analyst

🔑 Training advisor to the installation’s highest-level leaders 

👁 Identifies gaps in training programs and in knowledge and creates innovative training solutions 

💡 Change Manager: implemented 3 new organizational-wide new learning management systems 

💎 Base Training Manager oversaw training programs for 49 Training Managers, 26 sub-organizations, 5.5K personnel, $13B in assets

📦 11 years of Material Management; government purchase cardholder procuring aerospace ground equipment parts, 10-K forklift certified, warehouse operations, inventory, and 3 years at Pacific Headquarters ordering & tracking mission essential parts

Customer service focused—skilled in a variety of restaurant positions (cashier, hostess, prep-cook, and server using point of sale systems) before joining the military

taplio

The Battle

Robert Younger

Rachel Bremer, Ed.S.

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