Sabbatical

Working on my doctoral dissertation and spending more time with my wife and kids

Sabbatical break to work on my doctoral dissertation

ShareBuilder 401k

•	Led Sales, Marketing, Customer Service, Product, Finance, HR, Accounting, IT Infrastructure, & Facilities

•	Crafted a $200M acquisition of a competitor that has generated more than $25 million in profit

•	Drove M&A event from Capital One with an on-time closing, final price 50% under budget, & $3M in year 1 profit

•	Achieved more than 4X EBITDA/Net Income goal for fiscal 2020, 2021, 2022 & 2023

•	Grew assets at a compounded annual growth rate (CAGR) of more than 35%

•	Piloted sales increases of more than 20% annually

•	Created a customer success organization that saw FinTech SaaS renewals at a 99% rate

•	Constructed handbooks, manuals, & plan documents in house saving over $2 million at startup

•	Vetted & contracted all vendors (Insurance, HRIS, Payroll, VPN, Security, Salesforce, Five9, Jira, Meraki, etc.)

•	Oversaw modernization of all technological systems savings of more than $3 million annually while leading to greater efficiency, risk mitigation, & business continuity

•	Distilled brand partnership efforts to concentrate on affinity, ISV, strategic, and influencer efforts to dive a 12% increase in partner leads and 12 new national partner agreements

Chief Operating Officer (COO)

Capital One

•	Collaborated with 8 Director teams across 6 sites to create the rhythm of the business (ROB), resulting in improved execution alignment for 850+ associate stakeholders including Sales, Presales, Sales Operations, Partners, Marketing, Services, & Customer Success, 52% Y/Y pipeline growth, & an 11% reduction in account whitespace within 9 months

•	Directed cross-functional teams, bringing together small & mid-size (SMB) business customer data, expanding whitespace customer interaction opportunities by 30%, & driving an increase in SMB product penetration by 23%

•	Public relations media spokesperson for radio, TV, & events (SXSW, GROWCO, Dreamforce, etc.)

•	Grew revenue by 32% compounded annual growth rates (CAGR) over 8 consecutive years

•	Increased assets under management (AUM) by 35% CAGR over 8 consecutive years

•	Boosted customer acquisition by 18% CAGR over 8 consecutive years

Vice President, Business Strategy, Acquisition & Retention

•	Saved over $100M in annual spending by moving Capital One from 26 instances of Salesforce to 2 (Business & Consumer) while also increasing whitespace business customer opportunities by 47%

•	Mentored startup founders on business fundamentals, financial discipline, & the FinTech landscape as an advisor in Capital One Lab’s startup accelerator. Three advised companies generated $300 million in profit for COF

•	Delivered on aggressive sales growth of $500M & $750M Y/Y

Senior Director, Business Development & Retention

•	Led a cross-functional cohort to craft Capital One's first diversity, inclusion, & belonging mission (later DE&I)

•	Expanded external sales team to 6 regions capturing $1.5B in mid-market and enterprise accounts over 3 years resulting in $10M in new recurring annual revenue

•	Initiated business banking referral program including crafting all messaging, training, & program details to increase customer whitespace opportunities by 78%

Director, Sales & Customer Services

•	Pushed external sales team to 3 regions & captured $180M in new SMB & enterprise sales in the first 12 months
 
•	Began managing call center customer service teams, quickly solving customer issues & driving an increase in Net Promoter Score (NPS) from +11 to +42 over 12 months

•	Created a Fee Fighters superhero campaign (piggybacking on the superhero movie craze) where employers & employees could receive social badges by uploading newly legislated fee disclosure documents increasing upmarket leads by 29

Senior Manager, Sales & Customer Service

•	Initiated & led a multi-year partnership with Costco resulting in a 57% annual increase in sales

•	Established external sales role to push "upmarket” resulting in the company's first $1M, $2M, $5M, & $10M sales

•	Segmented sales roles by customer type & associate experience creating 5 sales roles & 8 customer archetypes resulting in sales gains of 13% Y/Y & increased revenue of 26%

•	Led partnership acquisition strategy (affiliate, affinity, cross-marketing, distribution, influencer, ISV, strategic, referral, & white label) resulting in 47 agreements in the first 12 months and a 27% increase in qualified leads

•	Launched a reseller program, collaborating with external firms as authorized resellers to increase product reach resulting in a sales boost of 19%

Senior Manager, Sales & Marketing

•	Refined sales process & technique to increase sales by 234% in 12 months

•	Crafted dynamic customer journeys resulting in a 94% conversion increase & a 56% gain in sales Y/Y

•	Reformed product marketing messaging & voice driving a 187% increase in leads, 119% increase in opportunity creation, & a 62% increase in sales Y/Y

Manager, Sales & Marketing

AutoNation

•	Built, optimized, & refined sales processes & engagement framework for internet sales departments across multiple regions & then nationwide, reducing engagement time from days to minutes, resulting in sales increases of 387%

•	Designed & deployed Microsoft Dynamics, Customer Relationship Management (CRM), increasing revenue by 7% & earnings by 15%

•	Led product team that evaluated paper processes for digitization, eliminated $30M in annual spending, & increased on-time financial EOM close by 26%

•	Developed positioning, messaging, & campaign materials to propel AutoNation's $21 billion revenue, including messaging, pitch decks, creative, & datasheets.

Director, Sales Process & Operations

Younger Kitchens

Founder/Owner

People Leader | COO | CRO | CEO | Creating Efficiency | Accelerating Growth & Revenue | Satisfying Customers | Change Management | GTM Strategy | Fintech | Capital One | ING | AutoNation | Founder

An inclusive hands-on executive focused on finding talented people, optimizing processes, and disrupting markets with winning strategies. This is an approach that has equaled 20 years of explosive sales growth, brand-loving customers, and huge increases in revenue and earnings. Always examining challenges with a creative entrepreneurial approach while also applying business fundamentals through a rigorous financial lens. Utilizing Organizational Change and Leadership expertise acquired through doctoral studies at the University of Southern California to achieve impactful and lasting change!

Known for:

✓ Ability to Get Things Done
    • Always Meeting Deadlines & Quota
    • Providing Targeted Problem-Solving
    • Influencing Cross-Functionally Throughout Organizations

✓ Leading Initiatives that Spark Significant Gains in: 
    • Efficiency
    • Productivity
    • Operational Effectiveness

✓ Leveraging Interpersonal Acumen & Superior Communications Skills to Establish Relationships of Trust that Drive Growth & Exceed Objectives

✓ Bringing Extensive Enterprise SaaS sales, Go-To-Market, Product Marketing, Business Development, Customer Success, Finance, Accounting, & Partnering Expertise to Ignite Transformational Growth

✓ Being an Intellectually Curious Problem-Solver who is Successful in Identifying & Overcoming Business Obstacles

✓ Creating Diverse & Inclusive Cross-Functional Cultures that Empower and Instill a Shared Vision – Aligned with Aggressive Business Objectives & Goals

✓ Managing by the Numbers by Directing the Creation of Ambitions, Concrete, & Aligned OKRs/KPIs to Create Action-Oriented Achievement

✓ Being an Excited Father, Dedicated Husband, Early Adopting Technology Enthusiast, Sports Junkie, Whiskey Connoisseur, Indulgent Epicurean, & Flawed, but Ever-Evolving Man

Specialties: Revenue Growth | Strategy | Profit Optimization | Go-To-Market Leadership | Technology Solution Innovation | Account Management | Growth Strategy | Major Project Management | Sales and Marketing | B2B | B2C | Multichannel | Executive Vision | Organizational Development | Business Turnaround | Customer Acquisition | Customer Retention | Operations | Operational Excellence | P&L | Strategic Planning | Tactical Execution | Digital Transformation | Global Go-to-Market Planning | GTM Leadership | Continuous Improvement | Customer Success Management | Process Engineering | Digital Channels | Brand Strategy | Team Building | Analytics | Business Development | Client Relations

Robert Younger

Epiq

I lead strategic operational partnerships and enterprise growth initiatives across the Western U.S., helping top-tier organizations navigate outsourcing business challenges. With a focus on delivering innovative solutions and measurable outcomes, I work closely with clients to align Epiq’s global capabilities with their evolving needs in services, litigation, compliance, and digital transformation.

Drawing on a deep understanding of enterprise operations and a passion for client and staff success, I’m committed to building long-term relationships, driving operational excellence, and unlocking value through collaboration and insight.

Let’s connect if you’re exploring ways to optimize outsourcing operations, streamline discovery, or enhance your enterprise’s approach to facilities management/hospitality services, equipment, data and compliance.

Enterprise Director - West

The Outlier Project

As one of the Executive Directors of The Outlier Project, I successfully cultivate a thriving membership community dedicated to personal and professional development. I foster a "People Over Everything" mindset through strategic engagement, facilitation, and growth initiatives, attracting and retaining members while driving impactful outcomes.

• Awarded the "People Over Everything Championship Belt" for kindness, connection, and positive energy. 
• Drive growth for The Outlier Project through collaboration and engagement, increasing membership growth and revenue.
• Create an inclusive environment that encourages open dialogue, idea sharing, and collaboration among members.
• Promote ongoing interaction and knowledge sharing, and implement innovative engagement strategies, such as online forums, member-exclusive resources, and in-person/virtual meetups.

Founding Member & Executive Director

Team Doherty Enterprise

Raised children who are kind, resilient, intelligent, compassionate, and capable of thriving independently while making meaningful contributions to society.

Dad - Best Title Ever

Stanford University

Spearheaded the development of a new state-of-the-art, day-to-day operation for the university's mail and package program, servicing students and over 400 campus buildings. 

Assessment and Planning: Conducted a comprehensive assessment of the current mail and package operations, including warehouse layout, receiving processes, vendors, and delivery systems.

Analyzed existing challenges, such as inefficiencies, bottlenecks, sustainability, and capacity limitations.

Developed a detailed plan outlining the objectives, timeline, and resource requirements for the project.

Warehouse Design and Layout: collaborating with architects, engineers, and logistics vendor experts to design an optimized warehouse layout that maximizes space utilization and workflow efficiency.

Incorporate modern warehouse management technologies and automated conveyor systems to streamline receiving, sorting, and distribution processes.

Technology Integration: Evaluate and implement automated conveyor systems and tracking technologies to enhance package handling efficiency and accuracy. Integrate these systems with existing campus infrastructure, such as student databases and administrative platforms, to ensure seamless operations and tracking.

Stakeholder Engagement: collaborated with campus partners, including facilities management, IT services, and student affairs, to align mail and package services with the university's mission and strategic goals.

Solicit feedback from students, faculty, and staff to ensure that the new operation meets their needs and expectations.

Associate Director

Swiss Post Solutions

For Cisco directed a cross-functional team of over 105 members worldwide, overseeing all incoming/outgoing logistics and international shipping operations. Managed logistics, help desk, and global compliance services for Cisco offices in the US, Canada, UK, and the Philippines. Introduced advanced enterprise communication tools and program management processes, raising operational efficiency by 25%. Spearheaded new program services, including inbound/outbound receiving software and intelligent lockers, enhancing service delivery across all locations.

• Proactively migrated new program services across all locations, including inbound/outbound receiving software, intelligent lockers, and digital mail. 
• Successfully implemented advanced and effective enterprise communication tools and program management processes across the organization. 
• Enhanced upper management visibility and reduced issue resolution time by establishing a communication platform for the entire staff.

National Director of Operations

Canon Business Process Services

For Meta/Facebook, headed a client service staff of more than 125 members across the US to direct overall logistics operations of x-ray and multiple detection technologies and solutions. Servicing over 21,000 clients with over 2,000 deliveries per day. Spearheaded program management and logistics services within all US Meta/Facebook offices, while managing P&L valued at $10M annually.
• Established five new locations and developed a standardized first-day-of-business task list to ensure the smooth execution of future operations.
• Fostered a strong collaboration between Global Security and EH&S teams to ensure the safety of operations for all staff.
• Managed over $150K in cost savings during the first 90 days through vendor and vehicle optimization.
• Recommended, reviewed, and implemented high-end Chemical, Biological, Radiological, and Nuclear devices for security screening services.

National Director of Logistics

Clarivate CompuMark

Steered America’s client service and call center teams to provide phenomenal support and services from subject matter experts. Led processing of proper transactional invoicing worth up to $50M in revenue annually. Facilitated a company engagement to deliver over 400 hours of community service, while donating $10K in service projects through a successful volunteer partnership with The Home for Little Wanderers. 
• Attained optimum client satisfaction and cash recognition valued at $500K to the company annually by identifying cash application opportunities and re-engineering the entire process. 
• Appointed to Boston Leadership and Wellness Councils, improved health and fitness equipment/programs to reinvigorate healthy programs for employees by designing and securing $40K in grant funds. 
• Nominated and ranked in the highest tier through annual Manager Effectiveness Surveys.

Manager, Client Service Americas

Enhanced operational performance, inside sales, client service, SLA/KPI metrics, and communication, training, and recognition programs for over 50 accounts with 300+ employees while leading P&L worth $29 M annually. 
• Drove sales by functioning as the lead operations contributor to secure new $17.5 M (TCV) client contract and manage a successful implementation of staff, software, and hardware. 
• Pioneered implementation of a National Field Communication Strategy to connect remote locations for the promotion of business success, recognition, and industry news. 
• Improved client service and renewals by over 90% year-on-year by creating and implementing a highly successful national employee/client recognition program. 
• Established and rolled out fundamentals of the Quality program for the region, including the completion of two Kaizen events for 5S+1 projects.
• Developed and established an annual State of the Union address and strategic plan for an audience of 50+ field managers. 
• Saved $180K on invoicing/revenue application by leveraging Six Sigma Certified-Greenbelt.

Senior Manager, Operations US & Canada

Oversaw 14 client locations across the greater Boston area including staffing, and leadership of 100 employees with P&Ls of $5.5m in revenue. Managed client satisfaction, KPI and SLA creation/attainment, contract renewals, and add-on business opportunities. 

• Turned around and saved a failing $1.8m account through quick strike action and communications plans. 
• Renewed and expanded a $1.4m client through superior service and staff development. 
• Implemented successful regional Field Support staffing project for backup and special projects.   
• Mentored, promoted, and developed 14 team members, collectively leading the region.

Senior Area Manager

I’ve always been about the people. Whether leading large facilities service operations teams, mentoring professionals, raising funds for charity, or walking zoo guests through the story of rescued animals and conservation, my best days are when I get to serve, connect, and lift others up.

For years, I climbed the corporate ladder in many verticals — developed raving fans, built systems, led change, and delivered results. I’m proud of that work. But along the way, something shifted. The title mattered less than the team.

These days, I find meaning in different places:

• Being fully present—for my family, my community, and what comes next. 
• Learning, speaking, coaching, having empathy, and using strong EQ for my communities.
• Active healthy lifestyle including hiking, rucking, and traveling. 
• Volunteering at the Oakland Zoo, sharing the conservation message with the next generation.

I’m not done leading—I’m just done chasing. I’m looking to bring my energy, my experience, and my heart to an organization that values people over profits, impact over ego, and community over competition.

If you’re building something meaningful, something that serves, inspires, or heals, I’d love to be part of it. Let’s build something that matters and be a force multiplier for good!

My top client verticals have included technology, hospitality, government, legal, financial and insurance companies. 
 
#born2matter #peopleovereverything #mentorsmatter

Tom Doherty, Jr

Keynote Speaker | I help people get UNMUTED and Come Alive at Work by Elevating Self-Leadership + Employee Engagement | Singer-Songwriter | TEDx Speaker

I have over 170 of these, but I’ve never shared one publicly, and I’ve been trying to figure out why.

After every speaking engagement, I ask the client who booked me to write a review or recommendation on LinkedIn.

Over the years, dozens of clients have been generous in their willingness to do that.

They’ve taken time to be specific about the impact I had, what made me stand out as a speaker, and what they valued about working with me.

And yet I’ve been hesitant to share what they’ve said publicly because I don’t want to look arrogant or like I’m bragging.

Have you ever felt that way or had that fear?

As I’ve been learning more from Darren McKee recently, I do the people who could benefit from what I do a disservice when I don’t share things like this.

Cherie first heard me speak almost three years ago at a women’s conference and was determined to bring me to her company to speak at their leadership summit.

This year, we made that happen two months ago in Charlotte.

It was one of my favorite events of the year.

Just last week, I was messaging one of the VPs who was there about whether the positive ripples from my keynote have continued, and he said:

“They have! Our team was just revisiting some of our key takeaways last week. We enjoyed our time with you.”

And then, this week, I got this testimonial from the person who brought me in to speak.

I love what I do, and words like the ones below mean to much to me.

I invest a lot of time and energy into every presentation to make a meaningful difference and transform the lives of the people in the room.

So, here’s how I’m challenging myself to think about this differently:

If the service you provide positively impacts the people you serve, why wouldn’t you want more people to know about it?

Why do you mute yourself instead of sharing what past clients have said about how great you are?

If what you do solves a problem, meets a need, makes money, saves money, or somehow makes the world around you and the people in it better, you owe it to us to get unmuted about it.

To share those successes so the people who can benefit from what you do can find you.

I’m Rachel Druckenmiller and I’m a keynote speaker and leadership trainer on a mission to help leaders and their people get UNMUTED and come alive.

To activate clarity, confidence, and contribution, so they show up, step up, and share their unique gifts and talents.

To help them reconnect to what matters most and reframe their perspective about what’s possible, so they have greater impact and influence at work and in the world.

To remind them they are more capable than they give themselves credit for and more ready than they realize.

How about you?

What are you here to do and what kind of impact are you here to have?

Don’t hide that from the people who need it.

Let yourself be seen and shine! ✨

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The Battle

Robert Younger

Tom Doherty, Jr

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