Remotive

Remotive.com is the world's largest community of remote workers.

Founder

Outsite

Advisor

IÉSEG School of Management

Taught 1,000+ students from 50+ countries "How to Kickstart your Career"

Adjunct Professor

Buffer

Member of the Executive team, led Operations and was acting Director of Finance.

Director of Operations

Google

Enterprise Sales

Accenture

Customer Innovation Network (Shanghai) & Institute for High Performance (London).

Management Consultant

Allianz

Internal Audit

I'm not reading my InMails anymore, still reachable at myfirstname(at)remotive(dot)com - thanks!

♦ Founder at Remotive.com, world's largest community of remote workers

♦ Blogging on dutel.fr. - prev. Director of Operations at buffer.com. On Deck Fellow (ODF6)

♦ Keynote Speaker on "Future of Work", worked with: LVMH, Danone, L'Oréal, General Assembly...

♦ Blogger featured on TIME, Forbes, FastCompany, Chicago Tribune, The Next Web...

Rodolphe Dutel

Open To Work

Network Operations Center Manager

NTT America

Led the Global IP NOC team of 30+ NOC Analysts & Engineers in monitoring and maintaining a multi-vendor Tier 1 Global ISP backbone network providing guidance and mentorship to ensure the team's success.

•	Managed and oversaw the day-to-day operations of the network operations center, ensuring the availability and reliability of the Global IP network
•	Implemented best practices and processes for incident management, problem management, and change management to improve network performance and reliability.
•	Analyzed network performance data and identified areas for improvement, implementing necessary changes to increase efficiency and reduce downtime.
•	Established Disaster Recovery NOC in Kuala Lumpur, Malaysia to provide true backup capabilities in case of a disaster. Designed to establish follow the sun support approach if/when needed
•	Served as the primary interface of the Global IP NOC for premier customers, peers, other NTT business units, and executive management

•	Expanded cross-functional organizational teamwork by collaborating across departments on ways to support their products, functions, and common goals
•	Recruited, hired and mentored top performers to add talent and value to the NOC group. Kept employee attrition very low, average tenure was over 8 years
•	Responsible for training initiatives designed to enhance team development and continuous knowledge improvement for NOC personnel
•	Responsible for the development of NOC processes and procedures outlining the responsibilities of the Global IP NOC 
•	Developed performance reporting and metrics for the Global IP NOC. Led to continuous MTTR reduction as well as millions of dollars in SLA refunds by tracking tickets/alerts by carrier/region and following up with the affected carriers for SLA refunds

Global IP Network Operations Center (NOC) Manager

Responsible for monitoring and maintaining the NTT Global IP Backbone. Handling alerts/emails/calls from Telcos, Peers and customers.

•	Primarily responsible for tracking, ownership, resolution and documentation of all customer, peer and backbone issues.
•	Monitored the Verio network with a NMS utilizing SNMP monitoring software along with various in-house tools.
•	Troubleshoot and resolve routing/physical layer issues for Verio customers, peers and network infrastructure.
•	Field calls and emails from customers, peers, Telcos and inter-company organizations.
•	Utilized trouble ticketing system and in house email system to track and document customer issues.
•	Interfaced with other Verio operations centers for escalation and resolution of issues.
•	Performed scheduling/coordination of all maintenances that affect the Global IP Backbone.
•	Carried out select maintenances on the Verio network.
•	Basic router configurations utilizing in-house configuration tools as well as CLI.
•	Responsible for managing vendor tickets related to hardware and software issues.
•	Responsible for hardware Return Materials Authorization (RMA) disposition for the Global Network.
•	Performed troubleshooting and fault isolation on the Verio network.

Sr Technical Lead/ NOC Engineer- Global IP Network Operations Center

Verio

Network Operations Center Team Lead

Network Operations Center Analyst

US Army

Managed a team of 8 technicians responsible for technical training and support for the United States Army and multiple foreign departments both domestically and deployed. 

•	Accounted for the logistics of technical equipment and supplies for 10+ departments valued at over $4M
•	Provided technical support to 200+ users to ensure seamless operations and respond to network outages
•	Established lesson plans and classroom instruction to cover installation, configuration, and operation of switching equipment and signal flow hardware, software, voice, and data networks resulting in increased technical proficiency
•	Performed technical repairs, and trunk maintenance including alarm clearing procedures concerning all hardware, wiring, and programming
•	Operated associated multiplexing and combat net radio interface equipment, short range line of sight radio systems, communications security devices, and other network switching equipment
•	Implemented telecommunication service menus/databases and LAN/WAN assignments, including access lists and Network Address Translations

Network Switching Systems Operator Supervisor- 31F20

Network Switching Systems Operator- 31F10

With over 20 years of experience in managing and working in a Global IP Network Operations Center, I am a seasoned NOC Manager and a US Army Veteran who can secure and optimize ISP networks. I have successfully led a team of 30+ NOC Analysts and Engineers in monitoring and maintaining a multi-vendor Tier 1 Global ISP backbone network at NTT America, providing guidance and mentorship to ensure the team's success.

I have extensive knowledge and skills in network infrastructure, network operations center solutions, and cybersecurity, as evidenced by my Sec+ and ISC2 certifications. I have also implemented best practices and processes for incident management, problem management, and change management to improve network performance and reliability. I have a strong understanding of balancing performance and business imperatives to serve the customer and the company. I am currently pursuing a Bachelors Degree in Computer Science to further enhance my technical and analytical abilities.

taplio

The Battle

Rodolphe Dutel

Wesley Strong

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