Director Mitronics

Roger Amir is a Director of Mitronics Corporation which was founded in 1994.

With 38 years of extensive experience in the Office Technology Industry, Roger Amir has demonstrated a deep and enduring commitment to advancing the mission and vision of Mitronics Corporation. His wealth of knowledge, dedication, and leadership have been instrumental in steering the company towards success and innovation. Under his guidance, Mitronics Corporation has not only weathered the ever-evolving landscape of office technology but has thrived, establishing itself as a trusted and pioneering player in the field. Roger Amir's visionary leadership and expertise have undoubtedly played a pivotal role in the continued growth and prosperity of Mitronics Corporation.

Roger Amir has led Mitronics Corporation to not only excel in the business sector but has also made a significant impact in the community. Through Roger's dedication and advocate for community engagement Mitronics Corporation sponsor and support over 35 Sporting Clubs and Charities and has consistently demonstrated his commitment to giving back to the community.

Roger also serves as NSW Council of Governors Board Member, with the American Chamber of Commerce of Australia.

Roger Amir

Chief Executive Officer, AIM WA | Emeritus Professor | Social Affairs and Workplace Expert |Workplace Trend Spotter|Columnist |Director|LinkedIn Top Voice 2018 | Speaker |Content Creator

I am a former academic turned social trends and workplace specialist, Board director, keynote speaker, newspaper columnist, and most importantly, Chief Executive Officer of the Australian Institute of Management in Western Australia (AIM WA).

My passion is inspiring better workplaces.  I like to ignite discussions around workplace themes and topics, and I use my column in Perth’s The Sunday Times – called “Workplace Matters” – to get conversations started right here on LinkedIn.

I also have an interest in what’s trending in our non-work lives too, so you’ll see that I post pieces on here about various social affairs topics.

And, if you happen to follow what happens in the higher education sector, you might be interested in some of my Business News’ Education pieces which I regularly publish here too.

For me LinkedIn is all about having conversations.  So feel free to follow me, and join the chat.

Professor Gary Martin FAIM

WHY self-service options are a kick in the guts ...

You scan and bag your own shopping at the supermarket, fill your own fuel tank and check yourself in for flights.

What was once the duty of paid staff has been quietly shifted onto customers.

The “do it yourself” economy has become one of the most normalised features of modern life.

It is sold to unsuspecting customers as convenience and dressed up as progress.

Yet beneath the slick screens and cheerful prompts sits a simple reality – what once was customer service is rapidly becoming unpaid customer self-service.

Banks got on board with this trend years ago.

Today, customers transfer money, pay bills, verify identities and manage accounts from their phones.

In supermarkets, doing the weekly shop can mean scanning groceries, weighing fruit and vegetables and bagging purchases on the way out.

The self-service mindset carries through to the service station, where drivers themselves fill up their tanks with petrol, check tyre pressure and clean windscreens.

There is little respite when it comes to travel.

At the airport, travellers check themselves in, choose a seat, download a boarding pass, tag their bag and scan through the gate.

Even eating out can involve ordering via a QR code, entering details, splitting the bill and collecting the meal when a number appears.

Government services, once defined by counters and clerks, now rely heavily on portals and passwords.

The upshot of all this is that so-called convenience, as it turns out, has not eliminated work.

It has simply changed who does it and who gets paid for it.

This self-service mentality comes with knock-on effects that are rarely talked about.

For a start, there is no discount for doing the job yourself.

Supermarket prices do not fall because shoppers scan their own food, bank fees have not disappeared because customers manage their own accounts and airfares have not dropped because passengers check themselves in.

Another problem is that the rise of self-service labour has contributed to fewer entry level roles and increased pressure on remaining staff.

And equally concerning is that those less confident with screens and digital apps are left at a distinct disadvantage when trying to access essential services.

None of this means the notion of self-service cannot be of value to consumers.
Used well, self-service can speed up transactions and give people greater control over routine tasks.

But self-service should remain an option rather than an obligation.

As work continues to shift under the banner of convenience, systems increasingly treat our time, patience and effort as limitless simply because they belong to the customer.

Yet real convenience works best when it saves time rather than quietly takes it.

#customerservice #management #leadership #workplace #aimwa

Cartoon used under licence:  CartoonStock

RESPECT is now part of almost every values statement.

Making it instinctive, consistent and visible is the challenge still before us.

#respect #management #leadership #humanresources #hr #work #workplace #AIMWA

Cartoon used under licence:  CartoonStock

taplio

The Battle

Roger Amir

Professor Gary Martin FAIM

Followers

Posts

Engagements

Likes

Performance ScoreProfessor Gary Martin FAIM's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Roger Amir

Professor Gary Martin FAIM

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Professor Gary Martin FAIM's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreProfessor Gary Martin FAIM's LinkedIn Performance