Ron Sharon

360 SOC, Inc.

360SOC is a security company that specializes in offering a comprehensive range of security products and services. Key among these is their Managed Detection and Response (MDR) and (SOC) services.

SVP IT and Security 

Throwing The Box

Content Writer

Mercer Advisors

Mercer Advisors is a total wealth management firm that provides financial planning and investment management services. Mercer Advisors has a staff of over 900 in 80+ offices coast-to-coast, including financial advisors, attorneys, CPAs, and investment experts.

I brought order and structure to Mercer Advisors  and transformed the entire IT department, including site security programs, information security platforms, and platform selection and management. Led a team of 20 and a $6M budget. Served as a trusted advisor to senior leadership and C-Suite executives. Set the strategic direction across (Undisclosed) and established and administered corporate information security policies and procedures.

Highlights of my accomplishments include:

•	Led an initiative to review current platforms and redevelop them in alignment with business needs. Worked closely with COO and began process of organizing data and managing assets. Saved ~$1M per year and improved processes and performance enterprise-wide. 

•	Directed a migration of 10k records to a new Salesforce platform that enabled the development of new platform features.

•	Steered the rollout of a new comprehensive security program Security as a Service (SOC), policies and procedures, passed audits without any deficiency letters, and reduced the threat of cyber security and phishing attacks by 80%.

Vice President Information Security

Director of Information Security & IT

Director of Information Security

Ibotta, Inc.

Ibotta is a technology company that enables users with its smartphone app to earn cash back on in-store, mobile app, and online purchases with receipt submission, linked retailer loyalty accounts, payments, and/or purchase verification

In this role, I built the entire IT department, security program, and teams from the ground up for a rapidly scaling technology company that grew from 150 employees to 500 employees in 2 years. Established policies, procedures, incident response, and crafted a 3-year strategic roadmap to maximize ROI. Led a team of 3 directors, a budget of $6M, and responsibility for all in-house technology needs and services. Hired and onboarded helpdesk and engineering teams. 
Highlights of my accomplishments include:

•	Resolved complex problems by reworking the entire network infrastructure that reduced downtime by 80% and lowered core connectivity costs by 70%.

•	Stood up the information cyber security group and the internal IT team, onboarded 12 employees per week and ensured equipment and infrastructure was in place to support the company’s rapid growth. 

•	Led contract renegotiations with vendors to reduce costs while concurrently increasing overall profitability.

Director Of Information Technology (CIO / CISO)

Maxsys LLC

Maxsys was an IT and Information security consulting firm. Serving small to mid-size clients, its primary focus was to provide technological and security solutions to fit any business need.  

I owned and operated a consulting practice providing general IT, security, networking services and bespoke technical solutions to medical offices, accountants, and small- to medium-sized businesses. Managed all back-end accounting and financial processes. Facilitated technical trainings to employees via in-person and 1:1 virtual sessions. 

Highlights of my accomplishments include:

•	Ensured all security programs and services complied with HIPAA requirements.  
•	Consistently monitored and updated systems to improve overall productivity by 15%.
•	Managed network security using a bottom-up approach, circumventing risk by 40%.

Founder

Zetta Pros

Zetta Pros is an IT services platform providing a full team of IT specialists for clients, keeping systems safe and in excellent working order. They monitor client systems 24/7, apply patches, ensure backups, keep viruses at bay, and perform a host of other proactive measures.

Here, I oversaw a team of 4 providing consulting work for companies and managing IT processes, systems, and programs.  Met with clients to evaluate their unique needs, recommend the appropriate services and solutions, and guide them through the onboarding process. SME for information and computer security. Established disaster recovery and business continuity plans.

Highlights of my accomplishments include:

•	Proactively improved and enhanced processes across the organization including reducing waste and decreasing redundancies by enforcing budgetary guidelines, boosting ROI by creating strategic roadmaps, and driving efficiencies by incorporating new technologies, including VoIP and remote desktop.

Co-Founder

Mercedes-Benz Research & Development North America, Inc.

IT Consultant

Canon USA

Universal Music Group

LA Clippers

I am Ron Sharon, bringing over two decades of expertise in technology and cybersecurity. As a dedicated leader and a fervent innovator, my career is marked by a commitment to empowering cybersecurity professionals. My mission is to foster the development of both emerging and seasoned leaders, helping them achieve their career aspirations and reach their fullest potential.

Beyond my professional endeavors, my passion for information technology is a personal commitment. I actively seek connections and collaborations with professionals who share my vision, underscoring my inclusive approach to knowledge sharing and community building.

In the tech world, my influence is transformative. I am always ready to share my knowledge and insights. My proactive approach makes me a valuable asset to any professional network, particularly those navigating the complex and dynamic landscapes of technology and cybersecurity.

(Undisclosed) is a total wealth management firm that provides financial planning and investment management services. (Undisclosed) has a staff of over 900 in 80+ offices coast-to-coast, including financial advisors, attorneys, CPAs, and investment experts.

I brought order and structure to (Undisclosed) and transformed the entire IT department, including site security programs, information security platforms, and platform selection and management. Led a team of 20 and a $6M budget. Served as a trusted advisor to senior leadership and C-Suite executives. Set the strategic direction across (Undisclosed) and established and administered corporate information security policies and procedures.

Highlights of my accomplishments include:

•	Led an initiative to review current platforms and redevelop them in alignment with business needs. Worked closely with COO and began process of organizing data and managing assets. Saved ~$1M per year and improved processes and performance enterprise-wide. 

•	Directed a migration of 10k records to a new Salesforce platform that enabled the development of new platform features.

•	Steered the rollout of a new comprehensive security program Security as a Service (SOC), policies and procedures, passed audits without any deficiency letters, and reduced the threat of cyber security and phishing attacks by 80%.

Redfin

Senior Contractor Relations Administrator

• Supervises over 300 Associate Agents in the field across multiple National markets, within the legal constraints for independent contractor relations and workforce management. to ensure the best customer service is delivered to all clients, customers, and consumers. 
• Define and operationalize a variety of metrics to measure and improve AA efficiency (i.e. SLA, on-demand touring availability, headcount projections, team tours/sales, attrition, and re-engagement rates).
• Utilizes data analytics to determine hiring needs across the market, and directs hiring locations and criteria to the Recruiting team for appropriate coverage. 
• Provides guidance and mentorship to field and support organizations with a focus on market trends and company policies and procedures.
• Creates weekly content in the form of newsletters, round table presentations, and news articles, all with a focus on brokerage oversight, National Association of Realtors' "Pathways to Professionalism", and industry insights.

Contractor Relations Administrator

•	Delivered the best customer service in the field by representing Redfin's values of genuine, honesty, integrity, and fire.  Spreading the good word of Redfin!
•	Utilized multiple applications to ensure top performance, including Redfin's proprietary technology, ShowingTime, ConnectMLS, Redfin.com application, SentriKey, GeniusScan, MileIQ, and Google Suite.
• Achieved four closings, with three additional properties under contract, within ninety days in the role, with a total sales volume of $1.7 million.
• Educated clients through the home purchasing process, sharing previous experiences, to prevent future missteps. 
• Represented the best interests of my clients through intense advocacy.
• Prepared comparative market analysis for buyers utilizing market statistics, generated sales contracts, negotiated with seller agents, and coordinated home inspections, appraisals, and closings. 
• The point of contact through the transaction for clients, lenders, attorneys, and agents while building relationships and gaining long-term referrals.

Sales Agent

•	Dedicated to supporting a team of coordinators covering the West Coast from Redfin’s Chicago location.
•	Analyzed staffing needs to ensure appropriate coverage; utilized Tableau for analytics to compare daily/weekly/monthly demands against budgeted hiring, and verified EOY forecasting totals against current staff levels. 
•	Coached team members on metrics, prior month assessment, quality audits, correction action plans, personal development, and field partnership. 
•	Coordinated with lead tour coordinators on training and orientation for new team members, and helped them become familiar with Redfin policies and procedures. Helped create new role playbook for easier training. 
•	Participated in weekly, monthly, and quarterly meetings, for multiple groups, helping to impact change and shape policy for the tour coordinator position.
•	Assisted staff with difficult customer service interactions, and focused on defusing conflicts between staff, clients, and field.

Support Manager

• Answered a myriad of real estate questions from customer, clients, and agents, in the form of phone and email inquiries.
• Performed short and long-term follow-up on leads, with focus on response rate and clarity.
• Shared knowledge on real estate best practices, terminology, and experiences.
• Initiated first contact with buy-side and sell-side inquiries, and forwarded inquiries to appropriate field agents.

Inside Sales Representative

• Worked with online leads to convert to closing clients through the residential purchasing process.
• Communicated with customers, clients, agents, and management to coordinate home tours.
• Utilized an internal Customer Relationship Management system to track incoming and outgoing tours.
• Helped train new coordinators and associate agents on company procedures and policies.
• Fostered a team atmosphere by incorporating a positive attitude with responsive results.

Tour Coordinator

Fresh Horizon Realty

• Worked with institutional clients to coordinate the large scale purchase of residential properties across the Chicagoland area.
• Averaged 10-20 closings a week, with 20-40 accepted contracts a week.
• Managed customer relations with 300+ potential sellers a week via phone, text, and email.
• Focused heavily on phone negotiation and closings, making on average fifty phone calls per day.
• Coordinated client purchase activities: initial offer, negotiation, executed contracts, underwriting, and communications with lawyers, realtors, closers, and home inspectors.
• Aided in real estate analysis, package underwriting, and offer/contract administration to help manage company workflow.
• Developed internal workflow systems to help deliver a superior process to clients with fewer delays in the sales pipeline.

Real Estate Agent

Index Elite

•	Handled all user acquisition activities in regards to created, deployed, and managed affiliate program through network contacts, development of landing pages, and A/B and multi-variant testing. 
•	Created online content and site architecture with focus on SEO.
•	Focused on pay-for-training program sales and retention through online marketing techniques.
•	Redesigned company marketing materials, including logo, aesthetics, presentation and sales methods, and content.
•	Attended conferences to develop business network and resources, and coordinated with outside consultants to increase the depth of business knowledge while maintaining lean company size and spending. 
•	Managed outside content developers to develop guest blog posts and newsletters with focus on financial industry news and trader development. 
•	Manage all social media exercises for Index Elite (Facebook, Twitter, G+, Pinterest)

Sales and Marketing Coordinator

Safeway, Inc.

• Promoted through corporate ranks while attending undergraduate and graduate school full-time; promoted from cashier to file maintenance clerk to bookkeeper to person-in-charge to second assistant manager within three years.
• In charge when store manager and assistant manager not present; acted as interim assistant store manager for four months when the store was without a store manager.
• Responsible for store hiring, training, coaching, and mentoring; fully trained in every store department's operations.
• Accountable for week ending payroll, weekly scheduling, and daily attendance.
• Experienced in weekly sales projections and forecasts based on events, weather, seasons, current market trends, and time of month.
•	Provided customer service according to the company's Best In Class and World Class Service standards.
•	Maintained strict service standards for all employees through information sharing, roleplaying scenarios, and one-on-one coaching.
•	Assisted with marketing execution via weekly advertisement changes, sales floor merchandising, private label incremental sales, and end cap/lobby display adjustments.
•	Responsible for ensuring daily records and general ledgers are maintained according to company, state, and federal regulations.

Second Assistant Manager and Various Positions

Senior Contract Relationship Admin | Support and Operations Manager | Maven-of-all-trades and Perpetual Learner

I am an experienced Sales and Support Manager with a demonstrated history of working in the real estate industry. I'm a wicked sharp self-starter who excels at picking up new technology, and am consistently focused on process improvement and efficiency.

taplio

The Battle

Ron Sharon

Regina Hawks, MBA

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